Razer Kraken Ultimate - THX Spatial audio no longer working

more broken than it already is? I bought 7.1 headphones with thx 2 years ago and now because of their garbage software I have stereo headphones... it took 4 days for an update, they release it and the problem remains the same... don't they check their patches before releasing them? It is an expensive brand for these problems to happen... Back in the day when I had problems with Icue and the Asus motherboard lighting support they fixed the problem in 24 hours...

The new update in my case has not fixed anything, nor the LED in the Kraken Tournament audio controller, nor the sound difference, nor by getting into the Windows sounds, can I configure 7.1 because the only option that appears is stereo... I will continue with the application thx spatial audio test... I will never buy anything else from razer again, very expensive products and garbage software and support

That's false information our USB sound card work just with synapse. install spatial audio wont use ur soundcard

I also have the Razer Kraken ultimate and been experiencing the same issue, led not working, THX spatial synapse output gone from audio outputs and surround not working at all

i am having the exact same problem i updated the synapse and now my  thx spatial synapse audio os missing and the light on my headset does not light up anymore.  Please fix this update it is broken and makes gaming horribly bad now that i am used to having spatial audio 

Exact same problem here as described in the original post, but with the Kraken Tournament Edition.

They sent a new update and it still hasn't resolved the problem again and I'm tired of it, I'm going to sell this headset and buy another brand, this is very disrespectful of them, it takes something away from the headset

FOR PEOPLE WHO WAIT WHILE THEY GET AN UPDATE.
You can download the thx spatial audio app, it is a paid application but it has a 15-day free trial, with this application the thx spatial option will appear again in the Windows speaker and once you go to Right click on the speaker / sounds / it will appear again in the thx sypnase set so you can also configure 7.1
I have it like this and although I don't have an LED signal on my Kraken Tournament controller it works for me since this app brings the trial version of the helicopters that are no longer available in sypnase in addition to the point in the middle with the speakers around it that also removed from sypnase.
I REPEAT. It has a 15-day trial, installs quickly and configures in a minute

I have Kraken tournament edition.

Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.

 

 

Same exact problem on my end too

Turned on my computer and the entire option for THX spatial (synapse) was gone

same problem in my Razer Kraken Ultimated, 

We must unite and expose this problem until it is solved!!!!

Since the first day of the update there is already a thread on reddit / razer and no one from support has responded for 3 days without knowing or having any update... but then they sell their products at super high prices you can't sell everything at prices high and then have such poor support

https://www.reddit.com/r/razer/comments/17p52zo/after_last_updating_synapse_today_speakers_thx/

Same here… Before seeing this thread i also uninstalled and reinstalled and removed THX Audio. I hope it will be fixed soon! Cuz they say that my product is now not elegible for the Key to receive spatial audio, and that makes zero sense...