Razer Nari Ultimate Dongle Replacement

Usuario de España.

Buenas tardes a tod@s.

Me ocurre lo mismo que a la mayoría de usuarios que estamos escribiendo en este foro y Razer pasa de nosotros. El dongle dejó de funcionar cuando el casco aún estaba en garantía, pero mientras haces e intentas y no sabes que sucede se paso la garantía de 2 años… El servicio Tecnico de Razer te dice que si ya no tiene garantía no pueden hacer nada (no tienen recambio)

Para mi, este servicio es una vergüenza y como marca dejan mucho que desear por no dar servicio a personas que compran sus productos.

Muy mal @Razer Admin, no son formas de tratar a tus ex clientes.

Terrible service dont have replacement for a 150 headset my dongle die today, i always used razer but now, no more….

has you guys can see allways the same no date no stock

lost my dongle from Nari ultimate how can i procede MODEL RC30-026701 S/N HN2133D0D90******

Thanks for sending us a message. Unfortunately, we can't seem to locate the serial number. It should consist of 15 alphanumeric characters.

Regards,

Eva M.

sorry my bad there was a letter that should not be there

thanks S/N ****************

Thanks! Where are you located? That way, we can check in our warehouse if we have stocks for the dongle.

All the best,

Jestine C.

RΛZΞR | LúnaCancrí

im located in ***************

thank you

Alright. We've checked our inventory. Unfortunately, the part is unavailable.

Regards,

Eva M.

RΛZΞR | D.Va

is there any date hwn it will bw restocked

As of now, we don't have a definite time as to when it will be restocked. You may check back with us at a later date or you can also keep an eye on our Replacement Parts Store

If you like, we can still create a case however, we can't guarantee anything but it's still worth a try. Should you wish to proceed, please let us know.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

yes i whould like to create a case, i whould like to be able to use the headphnoes again.

thank you

Alright. To proceed, please fill out the form below:

Full Name:

Email:

Phone number:

Street Address:

City:

State/Province:

Postal Code:

Country:

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

Thanks for sending us the details we requested. We found your existing case, 230403-000603, and forwarded it to the relevant team for a replacement request. They should reach out to you in 24-48 hours via email. If they take too long, please send us a PM so we can follow up.

By the way, we're always aiming to provide a 5-star support experience here on Reddit. If we hit the mark, we'd love to hear from you by clicking this  You can also share your feedback  That'd be awesome.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

hi Christine B.

just one more questions how mutch will cost me the replacemant part, or i will have it in warranty:) it was my kids that lost it i forgot it in the usb slot :(

​​​​​

Lost USB dongles are not covered by warranty and we also don't have visibility regarding the prices of the dongle. However, our team will discuss the fees and the replacement process once they've confirmed that the dongle is available.

All the best,

Jestine C.

RΛZΞR | LúnaCancrí

good mornig any update on this dongle restock.

Thanks

Rsilva

Good morning! Upon checking our inventory, please be advised that the dongle for your headset is still out of stock in our inventory. Unfortunately, we currently have no info on if and when they will be restocked. Can we help you with any other concerns?

Best regards,

Archie B.

RΛZΞR | Ten

Thanks that's all just want my razer back to work it's a pitty Thanks anyway

You can also check the nearest Razer-authorized dealer in your area if they have it available using our store locator here. Have a great day and stay safe always!

Best regards,

Aadeen B.

RΛZΞR | MisterBairn

hello i whould like to know if there is any update on the usb stick for the nari ultimate thanks Rsilva

Hi there!

Thanks for circling back to us and the replacement dongle for your headset is still not available. We still have no visibility as to when would it be replenished.

Best regards,

Marc C.

RΛZΞR | sushi.boi

hi there, i bought it and it’s doesn’t work :C, i downloaded the driver from this page to install the reciever and not work :/

Basically told me the same was in their queue, they did request some information from me which luckily I had and gave them. Model no, original receipt, PC info, other similar type questions. They did mention their dongle supply was very scarce. So not sure how long it takes to produce more. 

Update: Got some help they are pretty swamped and doing their best. Be patient. Thanks for Razer and Zion! 

Similar case here. Yesterday in the middle of gaming (Warframe) it stopped working. with Jack 3.5. the sound is working. I can turn it on and off and i hear it turns on. battery led respond correctly too.
But the dongle is just flickers in windows sound setting, it cannot see the device for a second straight.

Warranty ran out 2 month ago.. what a luck

Anyone tried with older synapse somehow?
(edit: nvm synapse 3 is cloud based, and synapse 2 does not support Nari Ultimate)

There is no replacement doggle found on razer their website for the nari

just had the same problem, its driving me insane that so many of us have this problem and no real support or replacement parts!

I found if you push hard on the dongle while using the recovery tool it’ll work for the time being but there always needs to be weight. So I have taped my onto my pc and it works for awhile then stops. Just have to repeat the process till they figure out a replacement plan.

Hey did that thing ever work? I debated trying it myself.

The Avnera thing is an old bug that used to be a blocker but should be patched now.