Razer Nari Ultimate Dongle Replacement | Razer Insider

Razer Nari Ultimate Dongle Replacement

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118 Replies

Jarless

Mine just stopped working and I have only had it for 5 months

Did anyone else ever get it fixed?

Using the “NariDongleRecoveryTool” and the “RazerNariUltimatePairingUtility” usually revive the things

For me the “RazerNariUltimatePairingUtility” does nothing and the “NariDongleRecoveryTool” breaks it completely

Stormhoves
Userlevel 1

Mine just stopped working and I have only had it for 5 months

Did anyone else ever get it fixed?

Using the “NariDongleRecoveryTool” and the “RazerNariUltimatePairingUtility” usually revive the things

Stormhoves
Userlevel 1

Same here ! I have to restore and pair my dongle and headset every two days...

F

Also had the same issue as above. I don't really understand how this is considered an okay business practice? A £150+ headset with such a fragile and common problem with no ability to repair seems extraordinary and I dare say against trading standards? 

M

Same issue my dongle wont connect at all after update. its always disconnecting from system and connecting

 

B

Same problem. None of the apps provided by Razer worked.

I hope somebody from Razer takles action.

T

Mine just stopped working and I have only had it for 5 months

Did anyone else ever get it fixed?

A

Here user from Argentina.

In my country, there is not even a support service where to get some help

My Razer Nari Ultimate had bought on 2021 and worked perfectly until 6 months back when I started using 3.5mm connector as the dongle disconnects and reconnect repeatedly. Identical to some other comment in this blogpost.

As couldn’t get a new dongle or even a third-party support service probably I won’t buy Razer sh*ts again. Take it into your dark and wet *ss Razer.

H

Same thing here after working just fine for over two years Headset now disconnects/reconnects repeatedly.

Must be the dongle since sound works fine when connected via 3.5mm.

Tried recovery and update software neither had any effect.

Support won’t get back to me I am furious several hundred dollar headset and they ship with the cheapest dongle they can make this will probably be the last time I buy a razer product.

All the support pages are telling me to go order a part that doesn’t even exist on their website what the eff razer.

I like this headset so much this is the second pair I’ve owned; based on the lack of support I think there will not be a third.

yannnnn978

I have same problem.... nowhere can buy the replacement dongel   (user from Taiwan

RaphaelDockx

my headset wont work anymore please help me, i have paid a lot for this and it does not start anymore (i updated everything to make sure it is not because of outdated apps)

Giraffe_65

I have four days until mine mine turns two years old (Date of purchase: 03/23/2021)…. Tried all of the software updates, recovery, and checked all settings… USB dongle just stopped working… dead. Looked all over the store… and there are no parts for the Nari Ultimate …  in fact there is not even a model filter category for Nari Ultimate. Submitted a product support request, but not hopeful this will be resolved and I will have to find a different headset. 

S
Userlevel 2

To all the other frustrated users, after several back and forth messages with support the best they can do is direct me to https://www.razer.com/shop/replacement-parts/replacement-parts-audio and to keep check back there if it ever shows up.  Here was my response.

Sigh. So, I had already checked that before posting my frustration. I think we probably all have. If all you were going to do is direct me to that link then why bother with my serial number and Amazon receipt? Normal companies would have the dongle on the page with maybe an "out of stock" notice and a "click here if you'd like to be notified when it's back in stock" button. At least then we'd know it's an option. Since it's not there or on Amazon and there's absolutely zero hint that it's even an option to get a replacement, leaving frustrated messages in your forums is about all that any of us are able to do, other than write nasty reviews for you until this seemingly simple and common problem is addressed.

byteRoseGoldammo156

TY

Razer.Zionzedd
Userlevel 7

Hi guys, 

 

Please PM me the serial number of your headset so I can validate its model and check our options for sending you a replacement dongle. Thank you!

S
Userlevel 2

I have the same problem and it happened at around the same time.  You could see the headset connect/disconnect on the bottom toolbar, until it finally just disconnects.  The pairing tool does nothing, and the recovery tool appears to have completely busted mine.  The first time I used the dongle recovery tool it sensed the dongle being inserted and told me to the push the recovery button, but nothing happened.  The second time it couldn’t even sense the dongle.  This seems like such a stupidly easy problem to fix and address by offering replacement dongles, and yet that is not an option.

R
Userlevel 3
Still awaiting a Response.
M
Userlevel 1
My Nari Ultimate dongle also stopped working recently. After a certain synapse update, the dongle stopped working. Tried the dongle recovery and pairing tools but none worked. My Nari Ultimate's already 1 year old and still working fantastically until recently. Hopefully Razer would notice this thread and take action.

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