Razer Nari Ultimate Dongle Replacement | Razer Insider

Razer Nari Ultimate Dongle Replacement

R
Userlevel 3
I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

115 Replies

easyJETOlive799

Hello everyone. the problem is a bad soldering spot. had the same. disassemble the usb. and put the mainboard only into the preheated oven at 230°c for 5 minutes

i have the benefit of being a pcb engineer so i have the knowledge and tools. if you have an temperature adjustable hot air gun use that. 5 minutes and 230° on slow air. not fast otherwise you´ll blow away the electronics.

 

for disassembling you need a cutter and cut open on the sides where it has been glued. remove the little cap and pull the plastic out where the mainboard is seated.

 

maybe ill create a youtube video on this

S
Userlevel 1

It’s easier to open a BBB case on it because they might just help everyone else when they get enough push 

bayCocoaBrowndirect872

So same thing happened to me two days ago, unfortunately for razer a month before my warranty ends! 

But I'm 100% sure it will happen again when my warranty will be over, what should I do or where should I look for new dongle? Do you think Chinese replacement from aliexpress will also do the job? 

I really like this headset, never disappointed me until now...its such a shame we are not able to buy new dongle from razer page, even if they are aware of the problem.

S
Userlevel 1

So same thing happened to me two days ago, unfortunately for razer a month before my warranty ends! 

But I'm 100% sure it will happen again when my warranty will be over, what should I do or where should I look for new dongle? Do you think Chinese replacement from aliexpress will also do the job? 

I really like this headset, never disappointed me until now...its such a shame we are not able to buy new dongle from razer page, even if they are aware of the problem.

I think a BBB case would be best to do. That way you help everyone and get your issue resolved as well.

S
Userlevel 1

I will be setting up a domain later today to gather cases please let me know if you would participate.

sitetechLightDeepPink408

I got same issue recently. Repeating connect & disconnect, then just not recognized as usb device. How can I buy a replacement? 2nd upset of Razer product since Huntsman Elite keyboard jog dial issue.

PaleBrownfrontguide893

The same problem, when I connect my PC it doesn't recognize them, they started connecting and disconnecting until they stopped working.

coolVioletCITRINE134

Hello everyone. the problem is a bad soldering spot. had the same. disassemble the usb. and put the mainboard only into the preheated oven at 230°c for 5 minutes

i have the benefit of being a pcb engineer so i have the knowledge and tools. if you have an temperature adjustable hot air gun use that. 5 minutes and 230° on slow air. not fast otherwise you´ll blow away the electronics.

 

for disassembling you need a cutter and cut open on the sides where it has been glued. remove the little cap and pull the plastic out where the mainboard is seated.

 

maybe ill create a youtube video on this

Could you share somo pics or video plz. I want to try this. My Razer Nari headset are only 4 months and the dongle stopped working

H

I bought the dongle from AliExpress 

 

https://es.aliexpress.com/item/1005005316848836.html?spm=a2g0o.order_list.order_list_main.5.3a7d194depFi3T&gatewayAdapt=glo2esp

 

And after 2 months it finally arrived and i paired them to my headphones without issue (it took 2 months cuz is sout america.. i understand that in the US it only takes a couple weeks).

 

Also for those who wanna try to fix the dongle itself, i found this on reddit:

 

https://www.reddit.com/r/razer/comments/12jwyqh/razer_nari_ultimate_dongle_connection_issue/

mgiu96411

I will be setting up a domain later today to gather cases please let me know if you would participate.

I might be interested. What’s going on with that domain you set up?

C

To all of you who are under warranty, have you tried talking to Razer?
I also had the problem and they replaced them with another superior model.

Hernan_inside….Very Good links!!

 

coolVioletCITRINE134

Hello everyone. the problem is a bad soldering spot. had the same. disassemble the usb. and put the mainboard only into the preheated oven at 230°c for 5 minutes

i have the benefit of being a pcb engineer so i have the knowledge and tools. if you have an temperature adjustable hot air gun use that. 5 minutes and 230° on slow air. not fast otherwise you´ll blow away the electronics.

 

for disassembling you need a cutter and cut open on the sides where it has been glued. remove the little cap and pull the plastic out where the mainboard is seated.

 

maybe ill create a youtube video on this

Thank you very much. This really helped me. I put it in the oven for the indicated time and at the indicated temperature. I removed it, let it cool down, and miraculously, the dongle works again!

Y

At least this issue doesn’t actually appear to be Razer bricking anything, it does appear to be failed solder on the dongle mainboard. I successfully reflowed mine and it works like it did before. Here is a video I made on how to get the mainboard out to reflow (either reflow station or home oven). Def go look at some videos on how to reflow stuff in a home oven first if you’re going to do it, and go low on the temps/times, you can snap it back together and try it, and then bump things up if needed. If you drop a component off the board, game over. Hope this helps someone else out there: 

 

 

bfunk86

I have a razer nari ultimate headset. Where. An I find a replacement USB dongle to buy

Primal_80_

guys… the guy above is a genious.

Don’t be afraid and give it a try.

I cooked the usb board for 5 minutes and now it works back again.

Useless to say I broke the whole plastic and metal, fortunately I had some USB keys with the rail and it does the job. This is my new dongle.

It works…. for now

 

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