Razer Nari Ultimate rapidly disconnecting | Razer Insider
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Razer Nari Ultimate rapidly disconnecting

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LightOrangesoloplace745

Same thing for me. Started about a month ago. 

M

same problem

 

razer? pls?

S

Wow, I have this issue too, I am not finding any solutions.

I like this headset, but if there is no solution I will need to replace and after seeing how many people have this issue I do not think it wise to buy razer again.

EuSouOVelk

same problem here 🤡

M

same exact problem, i have tried everything and nothing works…

 

R

Same problem here. Wired connection also doesn`t work.

D

Sorted . Im return headphones still warranty if not older then 2years . Im going to steelseries now 😀

T

I just fixed this issue by turning off that “Power saving” option, instead of the headset reconnecting and disconnecting every 2 minutes, it stays connected for me start to finish. Hope this helps any of you

tried this, didnt work at all. Keep disconnecting. 

T

any update on this? Still happening to me

M

nothing yet, RAZER is jokey with customers, I bought a spare doongle from the china website, but I haven't received it yet

D

Got the same problem , any solution ?

M

OMG, i have the same issue, i have tried many solutions but nothing was good.

really disappointed with razer. !!!
 

i Hope someone from support could help us

 

S
Userlevel 2

Yeah I saw that Razer released some updates to Synapse and I was hoping one of them was a fix for this however the problem still persisted when I connected ted the Nari Ultimate again after the recent updates to Synapse like 2 or 3 weeks ago.

 

I’m back to using my older Kraken 7.1s from like 2017 that I bought new ear cushions for.

 

I’m with you guys however I don’t plan on buying anymore Razer products either for a couple of reasons.

 

The  last two items I attempted to order from Razer that at the time would complete my entire Razer collection as the last two items, on each separate order attempt Razer intentionally attempted to steal my money and not deliver the items I paid them for on both occasions so this has really rubbed me the wrong way with a company that I was so loyally devoted to and had purchased all of their products as a huge fan. This was a total slap in my face  two times in a row. So for that I’m done with Razer. Why Razer would decide  to lash out on one of there biggest fans only attempting to complete  there Razer collection I’ll never know? It was like they got mad that I bought all there stuff? Weirdest thing I’ll never understand it.

 

All this nonsense  happening with the Nari Ultimate is simply the icing on the cake as well as the final nail in Razer’s coffin.

T

Any update on this? Been a long time and still the same issue.

VROSTAROFF

i have the same issue, i just closed the synapse app and all razer assotiate programs and there is no progress. i feel like the bluetooth just went broke

R

Seeing how this thread is over 2 months old and seemingly no solution has been offered  - Correct me if i’m wrong but I’m quite convinced that when @Razer.Zionzedd azer.Zionzedd asked for S/N to “check available options” he is most likely just going to check if it’s within warranty.  My product is out of warranty, yet has no physical damage and “broke” completely random without any physical contact (the receiver just sits in the usb, there’s nothing wrong with the port..) 

Add to this, the amount of people itt with the same problem - this is either a sw issue (another case of synapse being a terrible piece of garbage) or it’s an embarrassingly obvious case of planned obsolescence.

 

Surprise me @Razer Admin  - though I doubt this will happen. Having owned countless of razer products, ever since the first boomslang was released in the UK, yet have never really been acknowledged by razer as an appreciated customer. nor received the support required as of the past few years, I’ll be changing peripherals provider going forward.

 

No more of this, goodbye razer.

R

Exact same problem here. Occurred out of the blue. Reinstalled drivers etc. 

B

Well looks like I am having this issue as well, any updates on fixes? 

PyroManiacHellfire666

I'm having the same issue, please help me

E

I`m facing the same exactly issue with my headset, already sent you a PM @Razer.Zionzedd 

D

For me, both the usb dongle and usb cable don’t work after the update, but there is a second wire in the box that plugs into the audio input and outputs. If you have an audio and mic splitter, you can use that to plug it into your computer and it will work like a wired normal headset. 

 

The volume wheel on the side of the headset does still works without the software, but since the mic mute button is software related that doesn’t work. I love the Nari, its so comfortable and at least I managed to get it to work wired but hope they fix the software issue

D

This morning I was on my computer and had no issues with my headset, then there was an update today and now I’m having this issue. I’m wondering if it has something to do with the drivers but I have no idea how to fix it. I also completely reinstalled synapse and still not working

Mugetsu

Happend to me today.
Yesterday everything was fine, but i started my pc today & since then, just constant disconnect & reconnect.

Synapse was up to date( even deinstaled & reinstaled everything), sound drivers also, so no “new” update stuff happend since i turned off my pc & started it today

G

It’s highly likely that the dongle is defective. Please PM me your case number so I can coordinate with the relevant team and check our options. Thank you!

I am also having the same issue. The last 2 nights I’ve spend 6 hours each time trying to fix it, i don’t know if it’s windows 11 related but I am close to throwing it away…

retroVistaBlueever209

I am experiencing the same issues! Could Razer please contact me?

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