Razer Nari Ultimate rapidly disconnecting | Razer Insider
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Razer Nari Ultimate rapidly disconnecting



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Userlevel 1

Same problem here but my pc still can’t detect it when I connect it wired with the 3.5mm cable. I have no idea what I am  doing wrong

As of today mines is now doing this, it’s not even trying to connect to my pc now and it was working fine up until a short while ago. Is there any fix?

I don’t know what happened but awhile ago it keeps on disconnecting and reconnecting then right now, I can see a blinking blue light. My Nari Ultimate is not detected in synapse anymore. Is there a problem now in the receiver of the headset? I’m not sure. I’m also experiencing the issues that you encountered before.

I just fixed this issue by turning off that “Power saving” option, instead of the headset reconnecting and disconnecting every 2 minutes, it stays connected for me start to finish. Hope this helps any of you

 

Didn’t work for me 

The problem remains the same

I just fixed this issue by turning off that “Power saving” option, instead of the headset reconnecting and disconnecting every 2 minutes, it stays connected for me start to finish. Hope this helps any of you

Hi boys, i have given up fixing this issue, i bought new dongle from china, used paring utilities to the new dongle, same problem still exist. Replaced battery to brand new high capacity battery, nothing change except weight.

 

Some of you mention to use it without sypnase,  it will still happen. Fresh windows, ps5(impossible to have sypnase), even ubuntu.

 

I own this headset since 2019. I don’t think is related to hardware, more like firmware that broke our headset. 

 

summary, don’t spend money to replace the dongle as it is a waste, solution for now is only wired mode.

 

p.s battery upgrade mod is worth it if your headset still works wirelessly

Just to let anyone know, my gfs headset has been having this issue so i swapped my headset with hers, her headset didnt keep disconecting when plugged into my PC, and my new one started disconnecting on her PC. SO its not a headset issue i believe.

Hi I am having the same issues My Nari Ultimate keeps disconnecting and reconnecting. Everything is updated even razer synapse.

 So I am pretty sure it is a razer sypnase update issue. Going to attempt a uninstalling Sypnase and use my headset without the app, hope it works.

Has anyone found a way to fix the disconnect reconnect issue?

Userlevel 2

Razer just broke all our expensive Nari Ultimate headsets with a recent Synapse update as the Synapse software appears to be causing the issue with the headset.

Likely they did this to incentivise us to buy their new Kraken V3 or Blackshark V2 headsets and if those end up lasting too long they will just break those with another Synapse update so we go out and buy their next headset they came out with.

This is happening to my headset as well connects and disconnects over and over

Hi I am having the same issues My Nari Ultimate keeps disconnecting and reconnecting. Everything is updated even razer synapse.

same issue here, and the worst part is i have the pewdiepie razer nari ultimate limited edition.

before this issue appeared where it wont connect/pair at all i had issues with my left driver not working and cutting in/out. i susspect its was something related to the battery but i could be entirely wrong and magically one day just started working again. then about a month later i get this lovely message as my headset dissapears from the sound options on my pc (device couldn’t be detected by pc, could be a defective device} or something along the lines. and just to throw in a cherry on top of the cake of problems this headset has, anyone else have a interesting kinda eletronic/burnt smell when you give the earcups a whiff or is it just me? ive had the headset since i think begining of 2020 hard to remember but youd think 3 years of owning it, the smell would go away if it were “packaging/new smell” which i confirm it isnt, its clearly burning. in the years of owning it, its honestly been nothing but a headache to be real, a great headset but just nothing but troubleshooting and wondering if my money could of went to something a bit more reliable and less buggy.

 

HELP

Another thing, sometimes when i plug in my usb dongle windows says it doesn't recognize the device and that it could me malfunctioning and no its not the usb port the port is fine with other stuff but this happens here and there 

ive had the same issue for a long time, ive been using cable connection for over half a year now and its soooo annoying. i found the pairing utility earlier and it made wireless work for a hour until it started disconnecting and connecting a couple times until its just wont connect at all again. so i guess im back to using the jack cable.

i really hope razer does smth about this 

 

Edit: i did try the pairing utility multiple times again but it keeps going from 25% to 45% back and fourth and then eventually saying pairing failed 

having the same issue ,obviously its a razer problem with the amount of people with the same issue!

any good news?

Having the same issue just started all it’s doing is rapidly connection and disconnecting from my pc Bluetooth audio if there is a fix pls dm me. I've already tried a clean install of synapse and all but problem still persists.

 

Can you PM me the serial number so I can validate its model and check for other options for addressing the connection problem of your headset? Thank you!

I also have been experiencing this same issue for the past 2 weeks  except on the ps5 and have tried everything but nothing seems to work. I look after it as it is a expensive purchase, so I would really like help with the fix of this @Razer.Zionzedd !!!!

I just bought the thing today and have this issue… Itll keep beeping disconnecting and reconnecting but never actually be disconnected. Have everything updated.. 

Same thing here, bought a super expensive dongle replacement from china, waiting for arrival and praying that will solve the problem

Also heard that there is a tool for pairing a new dongle, hopefully that will work as well 

honestly what a ridiculous flaw in such a expensive headset, I knew it from the start that dongle was far to cheap for a headset like this, not to mention the range is REALLY short.



 

 

Same issue with disconnecting sent my info in.

This is happening to my headset as well connects and disconnects over and over...

noticed that it seems to stay connected fine if I continue to use another headset but the moment I make them my default device it will last for maybe a minute or 2 then start disconnecting and reconnecting.

This is happening to my headset as well connects and disconnects over and over...

It’s highly likely that the dongle is defective. Please PM me your case number so I can coordinate with the relevant team and check our options. Thank you!

i need help been an issue for at least since this thread and didnt see this thread till now, have loved this headset but this makes me literally want to chuck it against a wall and makes my stress and anxiety go thru the roof, i just want to play my games not hear beep boop beep boop beep boop over and over and over. theres nothing that has fixed for me. finally am buying y splitter and aux cable make sure you get trrs so the mic works but this takes away the haptic and all the other ultimate features. But yea have had many rage sessions all induced to just this lol

Same issue. PM sent.

I am also having the same issue, sounds like something else is up.

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