Hi everyone,
Since few days I have a problem with razer central service process. This process use I mean too much of CPU, something around 12% and CPU temperature is to high +/- 45 degrees (normaly I have something about 33)… all in idle. I did windows update rollback - nothing, Razer software reinstalled - nothing.
Maybe someone know, what I can do? this is really annoying…
Habe das selbe Problem. Bitte schnell fixen.
same here
Same here - tried to uninstall and install an older version with no success.
The service seems to simply increase the load of the core it runs on to 100%.
That doesn’t just mean unnecessary system load, but noticeably increases power consumption and resulting from that ~10°C higher CPU temperature on idle (which means more fan noise too)
Same problem here - very high idle temperatures (up to 70°C) due to this program. Now back to 40 °C as it should be. It would be good to see an official statement acknowledging this issue because this is inacceptable and makes your products look bad for no reason.
Mein Problem ist seit dem 01.03.2023 Gelöst, keine Probleme mehr.
Bin wie folgt vorgegangen.
Habe ja wie schon erwähnt seit glaube 24.02.2023 Razer Synapse 3 deinstalliert.
Nun habe ich Synapse 3 wieder Heruntergeladen.
Dann habe ich Avast deaktiviert.
Dann Razer Synapse 3 wieder installiert.
Und dann in der Razer Synapse 3 Software ein Update gemacht.
Denn liegt da ein Update von Razer vor, was das Problem behebt.
Dann Avast wieder Aktiviert.
Kein Problem mehr mit CPU Temp.
Und muss zu geben Razer hat relativ schnell ein Update ausgeliefert.
Hoffe das bleibt auch so für die Zukunft.
Oder noch besser keine fehlerhaften Updates/Software mehr rausbringen.
Eventuell mal Razer Insider Beta Tester in das Leben rufen.
Das this Leute dass als Beta vor testen can, before hier wieder so etwas passiert.
Bin jetzt Glücklich, Danke Razer-Team!
Update: Just undervolted my 5800x3d to try and lower my idle temps in general, but noticed after doing so razer software is suddenly behaving and running perfectly (service only taking 0-0.1% usage idle, and normal idle temps). Not sure if its related or just luck but here is the guide I followed in case anyone can find a connection (didn’t do the PBO2 Tuner bit):
now THAT’S interesting for sure even though i’m somewhat clueless what to make of it - i personally don’t want to play too much with over-/ underclocking my 3900x and consider reluctantly disabling the razor software for the time being, temporarily replacing it with https://openrgb.org/index.html to at least make my Blackwidow Keyboard stop doing its default color shifting.
I furthermore wonder if all of us affected have anything in common, like CPUs from certain manufacturers, running certain background tasks… funny thing is: i didn’t notice the issue after updating the razer software but after updating my avast antivirus and rebooting - but that’s just me noticing… (and no - i completely disabled avast and rebooted without it resolving the issue)
Hi guys,
Please try to update Synapse to version 3.8.0228.022313. If an update is not an option, it should be released within the next 3 days. Should the same problem persists, let me know through PM so I can properly document your concern and raise it with the software team. Thank you!
the fact its happening with multiple AV clients tells me its not the AV clients..but rather something in Razor doesn’t like them.
So far AVAST and AVG seem to have issues with the Razer Service and uninstalling them (just disabling AVAST did not suffice) , leaving virus protection to Windows’ Defender should resolve it.
I respectfully disagree. not everyone wants to use windows defender.
the fact its happening with multiple AV clients tells me its not the AV clients..but rather something in Razor doesn’t like them.
At a guess it’s a certain kind of protection at least AVAST (since recently) and AVG (for an unknown time) have implemented, Windows Defender has not.
I’m a bit reluctant to blame it entirely on the Razer software here as I know from own experience that at least AVAST has thrown warnings about perfectly legitimate code in the past, especially when the code was “exotic” (i.e. rarely use by other programs) and interacted with certain exotic (often hardware specific) interfaces - it could be either the AV software or Razer or both, but the fact is that the current Razer version seemed to have worked just fine until AVASTs latest update.
Doesn’t change the fact that Razer might have to consider changing something if possible at all, unless the AV software distributors change something on their end
The same issue. Also having Avast for 15 years, and like 10 years of Razer products. I think this is a CRITICAL issue that should be solved by Razer/Avast ASAP.
Same here Uninstall Avast for now Resolve Problem. Did anybody open up a ticket @Avast ?
Hi,
absolutely same issue today after updating Avast, no point going in details. Is there any solution yet from Razer?
I killed the service from starting u at the moment (set to manual) as its absolutely insane to think I’ll uninstal paid for AV solution in favour of periferials!
I think I’m swaping to Logitech after this, I never had ANY issue before I swapped to Razer. I’m kinda dissapointed.
Regards.
Synapse update seems to be resolved it :)
Kill it, there is no other way around. And change it from automatic start to manual.
Hi,
absolutely same issue today after updating Avast, no point going in details. Is there any solution yet from Razer?
I killed the service from starting u at the moment (set to manual) as its absolutely insane to think I’ll uninstal paid for AV solution in favour of periferials!
I think I’m swaping to Logitech after this, I never had ANY issue before I swapped to Razer. I’m kinda dissapointed.
Regards.
That decision would of course be up to to, but I don’t entirely get it: for you (and me and a couple of others here) the problem didn’t start with any changes of the Razer software, but with updating the AVAST engine.
I had updated the Razer software several days before I updated the AVAST engine, and until that AVAST update RazerService worked as well (or as badly, depending on your personal opinion) as usual with no unusual issues.
I noticed the issues directly after rebooting after the AVAST update.
While that doesn’t imply that Razer’s isn’t at fault at all, it implies AVAST is at least partially responsible.
And as to the argument here that because of not just AVAST having an issue with Razer but AVG too implying it’s fully Razer’s fault: AVAST aquired AVG a while ago, so it’s not unreasonable to expect parts of both AV solutions using similar algorithms/ mechanisms.
Several other AV solutions do NOT seem to have any issues with Razer (yet?).
I’m not a big fan myself of what I perceive as a pretty bloated Razer software package to provide my Razer hardware with even just the most basic functionalities nor would I state I never had any issues with that software, but I use AVAST a decade myself and I had minor and bigger issues with that software too in the past.
I’m currently using a Razor BlackWidow Elite keyboard and a Razer DeathAdder 2 mouse, but I started out with a Logitech MX Master 3, changing to the Deathadder just because it fits my somewhat large hands better and the wear and tear gaming has on a mouse isn’t as expensive if i have to replace the (comparatively) cheap Deathadder. I still have and treasure my MX Master 3 but on my system the Logitech software wasn’t exactly the pinnacle of great software design & reliability either, only it didn’t matter that much to me.
AVAST isn’t by default flawless, nor is Razer (or for that matter MicroSoft or Logitech).
See Avast forums
It has problem with several other programs, not only Razer
link please?
Yeah I think too many people are associating previous grievances and issues with razer's software, with this issue. As
same here
u can paus it with process lasso but then razer dont work :/
Update: Just undervolted my 5800x3d to try and lower my idle temps in general, but noticed after doing so razer software is suddenly behaving and running perfectly (service only taking 0-0.1% usage idle, and normal idle temps). Not sure if its related or just luck but here is the guide I followed in case anyone can find a connection (didn’t do the PBO2 Tuner bit):
Update: Just undervolted my 5800x3d to try and lower my idle temps in general, but noticed after doing so razer software is suddenly behaving and running perfectly (service only taking 0-0.1% usage idle, and normal idle temps). Not sure if its related or just luck but here is the guide I followed in case anyone can find a connection (didn’t do the PBO2 Tuner bit):
now THAT’S interesting for sure even though i’m somewhat clueless what to make of it - i personally don’t want to play too much with over-/ underclocking my 3900x and consider reluctantly disabling the razor software for the time being, temporarily replacing it with https://openrgb.org/index.html to at least make my Blackwidow Keyboard stop doing its default color shifting.
I furthermore wonder if all of us affected have anything in common, like CPUs from certain manufacturers, running certain background tasks… funny thing is: i didn’t notice the issue after updating the razer software but after updating my avast antivirus and rebooting - but that’s just me noticing… (and no - i completely disabled avast and rebooted without it resolving the issue)
we might have something…. forgot that I also stopped a bunch of start up apps and alllssooo, uninstalled avast antivirus. Could it maybe be anti virus interfering with the service or something ? I had it disabled but still noticed its service doing stuff every now and then
BRB: testing
BINGO
Reinstalled avast > rebooted and it started happening again, even with it permanently disabled (high idle temps and usage). Uninstalled avast > rebooted and its back to normal temps and usage
Update: Just undervolted my 5800x3d to try and lower my idle temps in general, but noticed after doing so razer software is suddenly behaving and running perfectly (service only taking 0-0.1% usage idle, and normal idle temps). Not sure if its related or just luck but here is the guide I followed in case anyone can find a connection (didn’t do the PBO2 Tuner bit):
now THAT’S interesting for sure even though i’m somewhat clueless what to make of it - i personally don’t want to play too much with over-/ underclocking my 3900x and consider reluctantly disabling the razor software for the time being, temporarily replacing it with https://openrgb.org/index.html to at least make my Blackwidow Keyboard stop doing its default color shifting.
I furthermore wonder if all of us affected have anything in common, like CPUs from certain manufacturers, running certain background tasks… funny thing is: i didn’t notice the issue after updating the razer software but after updating my avast antivirus and rebooting - but that’s just me noticing… (and no - i completely disabled avast and rebooted without it resolving the issue)
Benutze auch Avast und auch bei mir war es nach einem Neustart so.
Aber Deinstalliert man Synapse 3 ist je alles wieder okay. Also muss es ja die Razer Software sein, würde ich schlussfolgern.
Story dazu: Habe den PC Neu gestartet da sich Avast nach 2 Jahren Co-Existenz an meiner Aquasuite-Software gestört hatte. Habe ich somit Avast Updaten lassen mit Neustart im anschluß. Danach brach die “Hölle” los.
Razer Center Service (32bit) hat bei meinem 5600X die Temp. im Idle von 34°C auf 55°C an steigen lassen.
Das ist mehr als beim Zocken von CoD MW2 / WarZone2.0 (Durchschnitt 48°C)
Muss dazu sagen habe eine Custom Wasserkühlung die diese Temperatur abfängt, aber die Wasser Temperatur steigt auf 34°C hoch in ca. 10min. Beim Zocken sind es momentan nach 3-4 Std. Zocken max. 30°C mit 20°C Raumtemperatur.
Finde dass schon heftig, dass eine Software so ein Fehler verursachen kann.
Es gab übrigens glaube 2010 schon mal bei Razer genau so einen Fehler mit der Software.
Weiß gar nicht wie und wann dass behoben wurde.
Hatte dann genau deswegen zu Logitech gewechselt.
Und bin echt am überlegen nicht doch meine Basilisk V3 Pro wieder gegen eine Neue G502 X Plus zu tauschen. Hoffe sie Fixen es schnell und vernünftig.
Sonst wars dass für Razer in meinem Haushalt ( 5 Köpfige Zocker Familie )
Update: Just undervolted my 5800x3d to try and lower my idle temps in general, but noticed after doing so razer software is suddenly behaving and running perfectly (service only taking 0-0.1% usage idle, and normal idle temps). Not sure if its related or just luck but here is the guide I followed in case anyone can find a connection (didn’t do the PBO2 Tuner bit):
now THAT’S interesting for sure even though i’m somewhat clueless what to make of it - i personally don’t want to play too much with over-/ underclocking my 3900x and consider reluctantly disabling the razor software for the time being, temporarily replacing it with https://openrgb.org/index.html to at least make my Blackwidow Keyboard stop doing its default color shifting.
I furthermore wonder if all of us affected have anything in common, like CPUs from certain manufacturers, running certain background tasks… funny thing is: i didn’t notice the issue after updating the razer software but after updating my avast antivirus and rebooting - but that’s just me noticing… (and no - i completely disabled avast and rebooted without it resolving the issue)
we might have something…. forgot that I also stopped a bunch of start up apps and alllssooo, uninstalled avast antivirus. Could it maybe be anti virus interfering with the service or something ? I had it disabled but still noticed its service doing stuff every now and then
BRB: testing
BINGO
Reinstalled avast > rebooted and it started happening again, even with it permanently disabled (high idle temps and usage). Uninstalled avast > rebooted and its back to normal temps and usage
That would really be awesome - thanks for checking it out beyond just disabling Avast (like I did) - I’ll try myself later, I currently have a task running that i’d have to start again all over if i reboot
Update: Just undervolted my 5800x3d to try and lower my idle temps in general, but noticed after doing so razer software is suddenly behaving and running perfectly (service only taking 0-0.1% usage idle, and normal idle temps). Not sure if its related or just luck but here is the guide I followed in case anyone can find a connection (didn’t do the PBO2 Tuner bit):
now THAT’S interesting for sure even though i’m somewhat clueless what to make of it - i personally don’t want to play too much with over-/ underclocking my 3900x and consider reluctantly disabling the razor software for the time being, temporarily replacing it with https://openrgb.org/index.html to at least make my Blackwidow Keyboard stop doing its default color shifting.
I furthermore wonder if all of us affected have anything in common, like CPUs from certain manufacturers, running certain background tasks… funny thing is: i didn’t notice the issue after updating the razer software but after updating my avast antivirus and rebooting - but that’s just me noticing… (and no - i completely disabled avast and rebooted without it resolving the issue)
Benutze auch Avast und auch bei mir war es nach einem Neustart so.
Aber Deinstalliert man Synapse 3 ist je alles wieder okay. Also muss es ja die Razer Software sein, würde ich schlussfolgern.
Muss nicht so sein - Ich traue Avast durchaus zu so tief im System rumzupfuschen, dass Services anderer Hersteller betroffen sind. Als Antivirus Software mit allen moeglichen Ueberwachungsfunktionen muss es sich ja selbst recht tief im System verankern.
Als ich oben genanntes OpenRGB ausprobiert habe, hat Avast auch sofort erstmal rumgehupt, wegen vermeintlichem generischen Ransomeware Angriff, ausgeloest durch den Zugriff von OpenRGB auf bestimmte spezifische Hardwarefunktionen, die es zum Steuern/ Auslesen der RGB-steuerbaren Motherboard Schnittstellen braucht.
Story dazu: Habe den PC Neu gestartet da sich Avast nach 2 Jahren Co-Existenz an meiner Aquasuite-Software gestört hatte. Habe ich somit Avast Updaten lassen mit Neustart im anschluß. Danach brach die “Hölle” los.
Razer Center Service (32bit) hat bei meinem 5600X die Temp. im Idle von 34°C auf 55°C an steigen lassen.
Das ist mehr als beim Zocken von CoD MW2 / WarZone2.0 (Durchschnitt 48°C)
Muss dazu sagen habe eine Custom Wasserkühlung die diese Temperatur abfängt, aber die Wasser Temperatur steigt auf 34°C hoch in ca. 10min. Beim Zocken sind es momentan nach 3-4 Std. Zocken max. 30°C mit 20°C Raumtemperatur.
Finde dass schon heftig, dass eine Software so ein Fehler verursachen kann.
Es gab übrigens glaube 2010 schon mal bei Razer genau so einen Fehler mit der Software.
Weiß gar nicht wie und wann dass behoben wurde.
Hatte dann genau deswegen zu Logitech gewechselt.
Und bin echt am überlegen nicht doch meine Basilisk V3 Pro wieder gegen eine Neue G502 X Plus zu tauschen. Hoffe sie Fixen es schnell und vernünftig.
Sonst wars dass für Razer in meinem Haushalt ( 5 Köpfige Zocker Familie )
Ich persoenlich halte die Razer Software auch fuer “suboptimal” und wuerde mir kompaktere Pakete die die Razer Hardware unterstuetzen wuenschen - aber in diesem spezifischen Fall tendiere ich dazu, Avast fuer den Schuldigen zu halten.
Waere nicht das erste Mal, dass Avast mir Probleme macht, aber noch habe ich nicht ausprobiert, ob eine Deinstallation von Avast tatsaechlich auch bei mir das Razer-Service Problem behebt.
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