Razer Synapse 2 not opening | Razer Insider

Razer Synapse 2 not opening

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N
Multiple thread had been opened about this issue and Razer do nothing ... it's a shame.
T
Having this same issue as of today. Just got the quartz Huntsman and Basilisk and no-go. Came here to hopefully find a solution. Ughh
B
Userlevel 1
Shinolina
Why not use the link that Razer.RedPanda posted ?
/whats-up-with-razer-surround-pro.53913/

Uninstall everything from Razer before with Revo Uninstaller v4. Then reinstall everything you need from Razer.

It worked for me. The download from the Razer site doesn't seem to work.


yeah it's working for you. That doesn't mean it's working for me or for us. I've tried everything and the razer synapse 2 is still not working on 5 computers I've checked. The version 3 is working, but my razer kraken is not supported by version 3.
C
koshtan
Why not just switch to version 3? It looks stable right now, at least for me.

Taipan is not supported in v3.
This thread made me give up on Razer, I allready ordered a new Corsair Glaive.
S
Why not use the link that Razer.RedPanda posted ?
/whats-up-with-razer-surround-pro.53913/

Uninstall everything from Razer before with Revo Uninstaller v4. Then reinstall everything you need from Razer.

It worked for me. The download from the Razer site doesn't seem to work.
M
As of last Windows update I have this problem as well. I no longer can use the Macro keys from my BlackWidow Ultimate and launching the program won't do anything in any means. I've used Revo Unistaller for fresh installs and also nothing. I've also noticed that by changing ports it fails to update itself.
Anyone with a fix yet?

koshtan
Why not just switch to version 3? It looks stable right now, at least for me.

Because some of us have "older" products that aren't compatible with v3?
K
Why not just switch to version 3? It looks stable right now, at least for me.
C
Same issue. I have an old Taipan and ready to upgrade. No razer response, no workaround, for months!??!?! Why should I consider razer for my next mouse?
S
That helped me.
/whats-up-with-razer-surround-pro.53913/
B
So frustrating. :mad_: I may need to buy a Logitech, they doesn't seem to care about customers. :confused_:
B
Userlevel 1
yeah, it's still not working for me since august. So nice Razer.. new update came, nothing new. Installed, log in.. nothing. Still doesn't open. Didn't work on 1809, 1903, 1909 version Windows. So I gave up.
N
not working on any version of windows as it seems.
tried on: w10 1903,1803,1703, and w7 sp1 all beeing x64
H
I mean come on, Synapse is not working for more than 3 months.. WTF RAZER?
B
Yup still hasnt been god damn fixed
B
having the same problem 😠
F
Until now the problem is still not solved...
M
same here synapse will not open to the configurator set up I wonder how long until razer will finally get there act together
P
Also here, reinstalled everything, the device is not even visible in the device manager (no Razor products) the icon is in the system tray, but wont open (Razor Deathraddere Elite)
B
Not working here, i just bought new mouse and registered, but the Synapse 2.0 is in the system tray, won open :(
I have uninstalled everything and reinstalled, but no.
B
Userlevel 1
criticalmthx
Any updates? I can't get my orbweaver to work at all. Literally can't play PC games without it (Regular keyboard triggers my arthritis to much)


hey criticalmthx,

no.. sadly no new updates. Synapse 2.0 is still not working for me.
C
Any updates? I can't get my orbweaver to work at all. Literally can't play PC games without it (Regular keyboard triggers my arthritis to much)
B
Userlevel 1
escapeslash
Figured it out. The 1903 Windows 10 upgrade is causing issues with USB devices - including the latest “fix”. Microsoft is working on it. For those of us desperate enough to get back to using Razer Core, I switched back to the 1809 Windows 10 upgrade which required a clean install of Windows (don’t try a downgrade) and disabled windows updates as the first order of things then plugged in the Core and then installed Synapse 2. After installation it asked me to reboot which I did and everything worked. Installed the graphics card driver after that and now I’m up and running.

I’d wait for the news on a proper fix for the issue before enabling windows updates again.

I won't go back to 1809 just because of one program not being enough optimised. I am done with razer, they didn't even reply on my question from gmail. And I was on 1809 version, and didn't worked. On my other laptop who is still on 1809 version the program is not working as well.
E
Figured it out. The 1903 Windows 10 upgrade is causing issues with USB devices - including the latest “fix”. Microsoft is working on it. For those of us desperate enough to get back to using Razer Core, I switched back to the 1809 Windows 10 upgrade which required a clean install of Windows (don’t try a downgrade) and disabled windows updates as the first order of things then plugged in the Core and then installed Synapse 2. After installation it asked me to reboot which I did and everything worked. Installed the graphics card driver after that and now I’m up and running.

I’d wait for the news on a proper fix for the issue before enabling windows updates again.
B
Userlevel 1
sadly no..
E
Anyone find a solution for this?
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