Razer Synapse 2 not opening | Razer Insider

Razer Synapse 2 not opening

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B
Userlevel 1
mcmahon48
That means we have to wait 3 weeks for them to find and fix the bug which i think is due to the windows 10 update that was just released


yeah.. or maybe more than 3 weeks. My headphones sound really suck without this program.

I am having 1809 build still. My boyfriend tried on his PC which has 1903 build, and it does the same thing. We tried on 5 different PCs and the program didn't open on single one of them. So I really don't know, what could the problem be..
M
That means we have to wait 3 weeks for them to find and fix the bug which i think is due to the windows 10 update that was just released
B
Userlevel 1
571989
got the same problem it just dont wanne work.
is there any solution?

I've tried everything they suggested.. so no.. at least I don't have solution yet.. I hope Razer will have soon..
5
got the same problem it just dont wanne work.
is there any solution?
B
Userlevel 1
wedge3000
Just downloaded Synapse2 after buying a new pad and same problem. I see the icon but when I go to open it, nothing happens. Saved the file to my computer and installed it as an administrator and then ran the program as an administrator. Still nothing. When was the last update and can we download an earlier version of the program.

I've tried to install previous version, but as I install, it starts downloading and updating the new update. So I was still at the same problem.. I've reached support team of Razer but I am still waiting for a good answer and maybe solution.
W
Just downloaded Synapse2 after buying a new pad and same problem. I see the icon but when I go to open it, nothing happens. Saved the file to my computer and installed it as an administrator and then ran the program as an administrator. Still nothing. When was the last update and can we download an earlier version of the program.
B
Userlevel 1
TheEclecticGeek
I have the same issue. The app won't open, upgrade, or uninstall. I noticed this started happening after the app tried to update and evidently failed, as the update process ran for 2+ hours and eventually stopped when I had to shut down.


I can unistall through Programs and Features.. but it doesn't open. From this new update I think it's 2.21.24.1 I can not open and nothing.. and also on the other laptop is same not working, which can not be coincidence..
T
Userlevel 1
I have the same issue. The app won't open, upgrade, or uninstall. I noticed this started happening after the app tried to update and evidently failed, as the update process ran for 2+ hours and eventually stopped when I had to shut down.
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