Hello everyone,
Today I've updated Razer Synapse 2, and it doesn't open anymore. When I close it, and again run it then it shows the notification of syncing settings, but it still doesn't open. I have tried reinstalling and everything. Even tried on other PC and it happens the same thing. Any solution?
I cleaned all folders with Ccleaner before reinstalling.
Under Programs And Features only option unistalling is working. Changing or repair throws an error of not founding . msi installer. It never happened before any of these things..
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I've been in touch with Razer support since May.
Most of the time they just answer with some random pre-defined text that which makes me facepalm every time.
Today they finally admitted that it is the lates windows update that broke the surround pro application.
Now i'm being asked to reinstall windows to some earlier version to test if app works on it.... Kinda nonsense but ok.
By the looks of how "fast" and "interested" the support is -
I have around 2% belief that this problem might be fixed by 2022 if fixed at all.
Kinda sad.
Most of the time they just answer with some random pre-defined text that which makes me facepalm every time.
Today they finally admitted that it is the lates windows update that broke the surround pro application.
Now i'm being asked to reinstall windows to some earlier version to test if app works on it.... Kinda nonsense but ok.
By the looks of how "fast" and "interested" the support is -
I have around 2% belief that this problem might be fixed by 2022 if fixed at all.
Kinda sad.
All these years since i bought the Razer surround pro application, I have been using it with generic setup (not with razer headset) with many other headsets. And everything worked great. I liked the widened sound stage, improved positioning audio and all the other options.
Now when I installed the application on the fresh version of latest windows 10 - the sound is very laggy, robotic - just plain bad - regardless of which headphones/speakers i connect to my PC.
This is not a speaker/heaphone issue, but rather the application compability with windows 10 current version.
Now when I installed the application on the fresh version of latest windows 10 - the sound is very laggy, robotic - just plain bad - regardless of which headphones/speakers i connect to my PC.
This is not a speaker/heaphone issue, but rather the application compability with windows 10 current version.
Same robotic sound for me too.
I have a fresh version of latest windows 10 x64 and have not messed around with it.
On my previous windows the application worked as a charm.
But now the sound is so bad, it lags and screaks and the sound is unbearable.
I have a fresh version of latest windows 10 x64 and have not messed around with it.
On my previous windows the application worked as a charm.
But now the sound is so bad, it lags and screaks and the sound is unbearable.
thinkDeepLilacLARIMAR193
Thank you, it worked but I had to hunt it down with WayBackMachine because they purged all their site of the v2 release and the v3 release does not bundle anything but the surround stuff...
http://dl.razer.com/drivers/Surround/win/RazerSurroundInstaller_v2.0.29.20.exe
Cheers
I managed to install everything, but now when I turn on the surround sound at synapse 2, interference and robotic noise appear
Got mine working by going to C:\\Program Files (x86)\\Razer (Where you installed razer synapse)
Deleted every folder apart from the synapse folder.
Went into the folder and clicked RzSynapse.exe and it booted up straight away.
(I also clicked RzUnlockAgent.exe but I dont think that did anything)
Deleted every folder apart from the synapse folder.
Went into the folder and clicked RzSynapse.exe and it booted up straight away.
(I also clicked RzUnlockAgent.exe but I dont think that did anything)
same here not working
I ended up stumbling on a fix that worked for me.
On a fresh install, after you log in, it'll attempt to update. I didn't let it finish by closing Razer's update manager in the Task Manager. I opened Synapse and after a bit a window popped up asking if I wanted to update Synapse. I told it to update and when it was finished Synapse worked just fine.
This was with Synapse 2.
On a fresh install, after you log in, it'll attempt to update. I didn't let it finish by closing Razer's update manager in the Task Manager. I opened Synapse and after a bit a window popped up asking if I wanted to update Synapse. I told it to update and when it was finished Synapse worked just fine.
This was with Synapse 2.
thinkDeepLilacLARIMAR193
Thank you, it worked but I had to hunt it down with WayBackMachine because they purged all their site of the v2 release and the v3 release does not bundle anything but the surround stuff...
http://dl.razer.com/drivers/Surround/win/RazerSurroundInstaller_v2.0.29.20.exe
Cheers
For the Razer surround part is there a way to get the pro version?
thinkDeepLilacLARIMAR193
Thank you, it worked but I had to hunt it down with WayBackMachine because they purged all their site of the v2 release and the v3 release does not bundle anything but the surround stuff...
http://dl.razer.com/drivers/Surround/win/RazerSurroundInstaller_v2.0.29.20.exe
Cheers
Hi, they replaced the surround with 7.1 surround which not included synapse. Is your link included the synapse? i tried using your link to download it and install but i cant launch the synapse. After installed, i click on the synapse icon but it only come out the surround setting even i uninstalled the surround it still the same.
Any advise?
May 2020 - still I am having the same problem. it shows in a task manager but not on the screen
same problem
Cheers. All you really need is the DLL though. Someone might wanna upload it somewhere. Razer should really just upload that DLL in their repository. It goes to their cloud to obtain the file and gets the old 2015 one.
If you are running into this issue, the following will be logged:
If you are running into this issue, the following will be logged:
code:
2020-05-26 09:36:27,877 [SynapseMain::20440] DEBUG Razer.Emily.UI.CommonConfigNativeOps [(null)] - loadDLL from C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll
2020-05-26 09:36:27,881 [SynapseMain::20440] ERROR Razer.Emily.UI.CommonConfigNativeOps [(null)] - IsSignedByRazer failed.
2020-05-26 09:36:27,882 [SynapseMain::20440] DEBUG Razer.Emily.UI.CommonConfigNativeOps [(null)] - lodDLL failed, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, error=183
2020-05-26 09:36:27,883 [SynapseMain::20440] DEBUG Razer.Emily.UI.CommonConfigLoader [(null)] - StartConfig::Failed to load the common configurator, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, vers=2.46.0.0
2020-05-26 09:36:27,886 [SynapseMain::20440] DEBUG Razer.Emily.UI.SynapseApp [(null)] - UpdateChecker:: Started, Expire @ 05-26 09:38:27,
nobusinesshere
Spent all yesterday figuring this out, the razer synapse 2 install on the website does not work, instead you should download razer surround here: https://support.razer.com/software/surround/
Thank you, it worked but I had to hunt it down with WayBackMachine because they purged all their site of the v2 release and the v3 release does not bundle anything but the surround stuff...
http://dl.razer.com/drivers/Surround/win/RazerSurroundInstaller_v2.0.29.20.exe
Cheers
I have the same problem, won't ever buy a product from Razer again, gonna go with other brands. Razer makes bad softwares that don't work.
I already returned my wife's whole set up. Shes now a corsair head.
Some reason it worked on my windows 10, so im still using razer products. but this has me questioning .... how few items of razer are being purchased if there are so few people coming across this issue.
Some reason it worked on my windows 10, so im still using razer products. but this has me questioning .... how few items of razer are being purchased if there are so few people coming across this issue.
nobusinesshere
Spent all yesterday figuring this out, the razer synapse 2 install on the website does not work, instead you should download razer surround here: https://support.razer.com/software/surround/
1) Uninstall Razer Synapse 2.0 and any residuals in the ProgramData folder
2) Install Razer Surround (it comes packaged with Razer Synapse 2.0)
3) Launch Razer Surround and let it do whatever updates it wants to
4) Uninstall Razer Surround, but not Razer Synapse 2
5) You should now have a good install of Razer Synapse 2
Technical:
The problem is that there is a file in the standard razer synapse 2 install that seems to be grossly out of date. The RazerConfigNative.dll in the normal install has a created date of 2015 and is not digitally signed by Razer. If you grab the Razer Surround install instead, it correctly uses a RazerConfigNative.dll signed by Razer in November 2019. If you use the normal install and try to check the log files in the ProgramData folder, you'll see that it is failing a "IsSignedByRazer" check on the dll and crashing.
edit: I read the thread a little more, seems like some people might have other issues here. But what I'm pointing out is specifically a Razer issue and not an issue with a particular version of Windows. The current Razer Synapse 2.0 download will not work on any system as of this moment.
Thank you, this solution worked for me.
Spent all yesterday figuring this out, the razer synapse 2 install on the website does not work, instead you should download razer surround here: https://support.razer.com/software/surround/
1) Uninstall Razer Synapse 2.0 and any residuals in the ProgramData folder
2) Install Razer Surround (it comes packaged with Razer Synapse 2.0)
3) Launch Razer Surround and let it do whatever updates it wants to
4) Uninstall Razer Surround, but not Razer Synapse 2
5) You should now have a good install of Razer Synapse 2
Technical:
The problem is that there is a file in the standard razer synapse 2 install that seems to be grossly out of date. The RazerConfigNative.dll in the normal install has a created date of 2015 and is not digitally signed by Razer. If you grab the Razer Surround install instead, it correctly uses a RazerConfigNative.dll signed by Razer in November 2019. If you use the normal install and try to check the log files in the ProgramData folder, you'll see that it is failing a "IsSignedByRazer" check on the dll and crashing.
edit: I read the thread a little more, seems like some people might have other issues here. But what I'm pointing out is specifically a Razer issue and not an issue with a particular version of Windows. The current Razer Synapse 2.0 download will not work on any system as of this moment.
1) Uninstall Razer Synapse 2.0 and any residuals in the ProgramData folder
2) Install Razer Surround (it comes packaged with Razer Synapse 2.0)
3) Launch Razer Surround and let it do whatever updates it wants to
4) Uninstall Razer Surround, but not Razer Synapse 2
5) You should now have a good install of Razer Synapse 2
Technical:
The problem is that there is a file in the standard razer synapse 2 install that seems to be grossly out of date. The RazerConfigNative.dll in the normal install has a created date of 2015 and is not digitally signed by Razer. If you grab the Razer Surround install instead, it correctly uses a RazerConfigNative.dll signed by Razer in November 2019. If you use the normal install and try to check the log files in the ProgramData folder, you'll see that it is failing a "IsSignedByRazer" check on the dll and crashing.
edit: I read the thread a little more, seems like some people might have other issues here. But what I'm pointing out is specifically a Razer issue and not an issue with a particular version of Windows. The current Razer Synapse 2.0 download will not work on any system as of this moment.
Im here in 2020 ... till having the same issue with not being able to open synapse ... both 2 and 3. -- maybe we should return the keyboards and buy corsair?
bitAndroidGreenTOPAZ142
Just installed again and it seems to work, my windows version is 1903 (Os Build 1836.592)
me windows version 1909 wont open
Just installed again and it seems to work, my windows version is 1903 (Os Build 1836.592)
did yall already fix the problem? if yes pls tell me
For the end MAC USERS with problems with synapse 2 are having trouble because CATALINA supports only apple Apps
For the people with problems with Razer Kraken 7.1 v2 chroma or Usb headsets theres 2 Screenshots
THE MOST IMPORTANT WITH RAZER SUPPORT PERSON WORDS FOR ALL THE PEOPLE COMPLAINING IN THIS FORUMS: "We just can't help them since Razer Insider is not under our scope." ..... (so don't waste your time).
So in the end i attach the conversation to you for all to see if this works or not.
https://ibb.co/ydj4jvS
https://ibb.co/s6Q5D7k
https://ibb.co/VwjR3bQ
https://ibb.co/y5rwnJX
https://ibb.co/3y8RgyP
https://ibb.co/x5nVT3v
https://ibb.co/TtRWTCc
If it worked for you and if you want leave me a follow on any of my pages.
follow twitch.tv/sntj
twitter : mishi_im
instagram: im.mishi
Facebook: Im Mishi
For the people with problems with Razer Kraken 7.1 v2 chroma or Usb headsets theres 2 Screenshots
THE MOST IMPORTANT WITH RAZER SUPPORT PERSON WORDS FOR ALL THE PEOPLE COMPLAINING IN THIS FORUMS: "We just can't help them since Razer Insider is not under our scope." ..... (so don't waste your time).
So in the end i attach the conversation to you for all to see if this works or not.
https://ibb.co/ydj4jvS
https://ibb.co/s6Q5D7k
https://ibb.co/VwjR3bQ
https://ibb.co/y5rwnJX
https://ibb.co/3y8RgyP
https://ibb.co/x5nVT3v
https://ibb.co/TtRWTCc
If it worked for you and if you want leave me a follow on any of my pages.
follow twitch.tv/sntj
twitter : mishi_im
instagram: im.mishi
Facebook: Im Mishi
To all the people in this thread problem with SYNAPSE 2 and 3... this is gonna be dificult because im spanish so sorry for my english.
I've made a super reaserch on this issue and i end up talking with a Razer support guy on the Chat page. The main issue coud be WINDOWS UPDATE. If it's not Updated with the last microsoft update version on the Microsoft page of Windows, it could be not Syncronizing because synapse 2 and 3 is a CLOUD base configuration.
My windows update got stucked in version 1607 four years ago at 0%.... the actual version is around 1900... Acording to RAZER the synapse 2 is working for a lot of users and will be going to be updated for a long time!
I've made a super reaserch on this issue and i end up talking with a Razer support guy on the Chat page. The main issue coud be WINDOWS UPDATE. If it's not Updated with the last microsoft update version on the Microsoft page of Windows, it could be not Syncronizing because synapse 2 and 3 is a CLOUD base configuration.
My windows update got stucked in version 1607 four years ago at 0%.... the actual version is around 1900... Acording to RAZER the synapse 2 is working for a lot of users and will be going to be updated for a long time!
I have the same problem. Unreal they haven't released a fix yet?!
Have the same problem with Synapse since November. How long does Razer take to fix it?
And no, Synapse 3 is unfortunately not compatible with the Ornata without Chrome.
And no, Synapse 3 is unfortunately not compatible with the Ornata without Chrome.
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