Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host
AndreAzevedo
please post pictures for more accurate evidence.
It seems people have created 2 duplicate threads in support section of forum.
https://insider.razer.com/razer-support-45/razer-central-service-30-cpu-usage-always-43587
This thread has much more useful information in terms of providing logs. Might be better to keep/move this into support section then direct other 2 threads to this instead.
Very much urge if below can be passed onto Razer software developers. It is a strong avenue to look at first in the way timeout value on Razer client side is set in issuing WMI requests.
I raised a support ticket (Incident Reference # 230214-003164), the ticket contains snippets of logs posted in this forum on the root cause for this CPU hogging issue.
Razer support replied to my ticket, saying in order to start investigation, I need to further provide
- All the logs collected via Razer Log Collector for my machine
- MSINFO logs for my machine
If I decide that the required logs are too privacy invasive and do not feel comfortable providing them, the ticket will not be investigated.
It seems only a handful of people managed to get this not-yet-public update.
I tried check for updates (nothing), tried installing again with latest installer (nothing).
Razer support said this is being rolled out region by region. I have tried VPN to Australia, Singapore, Hong Kong, USA, and still am not able to pick up this update.
Same here, I haven’t found any release notes at all. Usually you can deduce some “inspiration” on what might have changed and might have caused our WMI-CPU load problems.
Yes, but the bottom line is… if the website can’t keep pages correct and version updated even after a week, then overall quality of “work” is lacking something.
Sidenote: Early days (1997) of the Visual Studio suite, my company was checking to see if it was ok for production use. Still remember the sinking feeling when the splash screen for program came up at startup and there was spelling errors in it… not a good start…
2nd screenshot. Razer services takes up so much system resources just to change lights/control fans. Hogs more resources than other apps. At this point I don't care about RGB if I can find third party way of fan control.
AndreAzevedoI have re-requested Razer support to confirm that they are actually looking at this topic.
this topic cannot be ignored. because that would not make sense to exist the forum razer insider. even more so far several people have committed to reporting the problem. do you find it useless or do you want direct answer from them?
- Razer Support
- 7778 replies
TheKukitosHi TheKukitos! Please submit a case to our Support Team, including a shareable link from any online drive account containing your Synapse 3.0 logs, or send me a PM so I can help you initiate a support ticket.
Hello guys, a few days ago I have been having a problem of high cpu usage sometimes up to 100% with the WMI provider host and reading in reedit I realized that several people had this problem and that it was caused by razer synapse 3 software when uninstalling it the problem went away and my cpu returned to normal, do you have a solution for this, my keyboard and mouse are Razer. thank you very much. Note: I have windows 11 Pro and i9 13900k RTX 4090 and Asus Z790 Hero.
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