Synapse not reconizing devices
So I have a Naga Trinity and a Black Widow chroma v2 and my synapse just recently stopped detecting them. They still work the lights cycle but they are on different timings and there is no why to sync them with each other in synapse. If anyone has any idea how to fix this it would be great! Thanks in advance.
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Also having troubles here. Support tech suggested I return my Core v2 for a direct replacement, or consider the Core X. I returned for a direct replacement. No dice. Very unfortunate that a $500 piece of hardware doesn't work. This is clearly a software issue as I went through a very lengthy troubleshooting call with RAZER support. I also went through the trouble of 1) rolling windows back to 1803, 2) uninstalling Synapse 3, 3) using the ME firmware updater, 4) updating Wndows back to 1809, 5) jiggering Synapse 3, 6) surviving BSOD crashes at boot, and 7) contemplating bringing the new device out back to shoot it...
Very displeased with the amount of time/effort I've put into trying to make this relationship work. It's not me, it's you, RAZER...sad sad sad.
Very displeased with the amount of time/effort I've put into trying to make this relationship work. It's not me, it's you, RAZER...sad sad sad.
Userlevel 7
toooldforthis1982
Where can I find a 2.0 download and is it likely to work with newer devices?
You can download Synapse 2 here.
And no, newer devices will only work with Synapse 3.
toooldforthis1982
Came here looking for an answer and all I see is the same complaints.
Razer Blade Stealth 2019
Core V2
Nommo Chroma
DeathAdder
Kraken Tournament
toooldforthis1982
Where can I find a 2.0 download and is it likely to work with newer devices?
Wrong!! once again i use BlackWidow v2 chroma i there is the same issue ive already contacted razer as well
All are recognised except for the V2.
I paid a lot of money for this stuff and I want to be able to use it properly. There are cheaper and better eGPU enclosures out there Razer - fix this please!
off3nc3
Do what I did , buy and plan ahead according to what people report on the software front , Razer Naga 2014 still rocking it , razer firefly cloth edition and a BlackWidow Chroma TE Yellow Switches V2 they work flawlessly in Synapse 2.0 so im set !
I ain't upgrading to 3.0 until that abysmal pile of p00p is out of the BETA. GL dudes
Where can I find a 2.0 download and is it likely to work with newer devices?
toooldforthis1982
Came here looking for an answer and all I see is the same complaints.
Razer Blade Stealth 2019
Core V2
Nommo Chroma
DeathAdder
Kraken Tournament
BlackWiddow
All are recognised except for the V2.
I paid a lot of money for this stuff and I want to be able to use it properly. There are cheaper and better eGPU enclosures out there Razer - fix this please!
Do what I did , buy and plan ahead according to what people report on the software front , Razer Naga 2014 still rocking it , razer firefly cloth edition and a BlackWidow Chroma TE Yellow Switches V2 they work flawlessly in Synapse 2.0 so im set !
I ain't upgrading to 3.0 until that abysmal pile of p00p is out of the BETA. GL dudes
Came here looking for an answer and all I see is the same complaints.
Razer Blade Stealth 2019
Core V2
Nommo Chroma
DeathAdder
Kraken Tournament
BlackWiddow
All are recognised except for the V2.
I paid a lot of money for this stuff and I want to be able to use it properly. There are cheaper and better eGPU enclosures out there Razer - fix this please!
Razer Blade Stealth 2019
Core V2
Nommo Chroma
DeathAdder
Kraken Tournament
BlackWiddow
All are recognised except for the V2.
I paid a lot of money for this stuff and I want to be able to use it properly. There are cheaper and better eGPU enclosures out there Razer - fix this please!
Neozgred
Thats not helping, im start to think it is related to windows 7, but im not sure.
WIN10 as well
Userlevel 7
FortyOneNY
I can't log in either. I can log in and change info/password just fine on the RazerID site, but when I try to log into the Synapse software so that I can re-sync my peripherals, it just gives me the stupid 'Oh Snap' error message. :|
Try to uninstall all razer razer softwere wipe all files that stay and download new installer mayby you have just corrupted file somewhere that prevent you to connect also if this dont help turn off antivirus and firewall and the windows defender too.
malichite453
Is the DeathAdder Expert able to changed colors, if not does any one have a close date to when it will be added to synapse 3
No one knows becose there is no list what devices will be supported by synapse 3 and the only one that knows is synapse developer team.
Is the DeathAdder Expert able to changed colors, if not does any one have a close date to when it will be added to synapse 3
Toland84
is anyone having problems login in to synapse I've created 3 accounts already and no luck, I also uninstalled and reinstalled.
I can't log in either. I can log in and change info/password just fine on the RazerID site, but when I try to log into the Synapse software so that I can re-sync my peripherals, it just gives me the stupid 'Oh Snap' error message. :|
is anyone having problems login in to synapse I've created 3 accounts already and no luck, I also uninstalled and reinstalled.
I am absolutely disgusted by what's happening , been a razer fan since the diamondback series and this was my week back into the game with some new gear, Blackwidow Chroma Tournament V2 and Naga Trinity ..
Imagine my surprise the keyboard can be seen and only works on synapse 2.0 while the Naga Trinity ( which i replaced today coming from the Naga 2014 which still works awesome under synapse 2.0 ) cannot be seen at all in synapse 3 or synapse 2 alongside the keyboard. After 20 OS resets and reinstalls and CC cleanups I just gave up.
Is this what razer has become ? I literally wanted to go tomorrow and refund all my gear but after reading this forum idk what do anymore wait it out or just be done with this company...
P.S running on Windows 7 , x64 , Ultimate SP1. which truly seems to be culprit.
Imagine my surprise the keyboard can be seen and only works on synapse 2.0 while the Naga Trinity ( which i replaced today coming from the Naga 2014 which still works awesome under synapse 2.0 ) cannot be seen at all in synapse 3 or synapse 2 alongside the keyboard. After 20 OS resets and reinstalls and CC cleanups I just gave up.
Is this what razer has become ? I literally wanted to go tomorrow and refund all my gear but after reading this forum idk what do anymore wait it out or just be done with this company...
P.S running on Windows 7 , x64 , Ultimate SP1. which truly seems to be culprit.
Kenserky
Did you try to unistall and reinstall synapse ?
да тока у меня проблема с razer kraken pro 7.1 программа synapse 2.0 перестала видеть ее переустанавливал пару раз все четно
Yea mine is still not working either. Well the way its going when I replace my keyboard and mouse I will be getting someone elses product. 
No solution, no answers...absolutly nothing.
Anyone found solution for this? I can not get any of my devices to work on any Windows 7 PC that i have. Every time its ends like on that screenshot that I and that other person post before. For me its looks like drivers do not installed properly and nothing can be done about it. Even on clean windows 7 installation is the same.
Before update i had a lot of problems with that software but at least i could change colours, now i can not change anything and my computer slowdown at start for 2 minutes.
For now i unistalled all Razer software, thats the only way my pc running fast like always, im waiting until there will be some software update.
i7-4790, 16GB RAM, GTX 1080, 240GB SSD.
Before update i had a lot of problems with that software but at least i could change colours, now i can not change anything and my computer slowdown at start for 2 minutes.
For now i unistalled all Razer software, thats the only way my pc running fast like always, im waiting until there will be some software update.
i7-4790, 16GB RAM, GTX 1080, 240GB SSD.
Userlevel 7
Neozgred
Thats not helping, im start to think it is related to windows 7, but im not sure.
Can you connect your devices to difrent pc and cheack if the issue is also there ?
greatGARNET984
Why don't give us standalone installer of previous version Synapse 3 ???
First of all synapse 3 is a beta softwere older versions have many bugs so the new is always more stabile then previous. Installer of synapse also works as downloader with get the current version of softwere from razer server.
Why don't give us standalone installer of previous version Synapse 3 ???
BlackFireDragon
Try to remove razer devices from device menager menager in windows to force driver reinstall. When you remove device from device menager unplug device then reboot pc and plug back.
Thats not helping, im start to think it is related to windows 7, but im not sure.
Userlevel 7
Try to remove razer devices from device menager menager in windows to force driver reinstall. When you remove device from device menager unplug device then reboot pc and plug back.
yea I'm starting to wonder why i pay a premium for these peripherals.
Still no answer from support? Not fun...
my devices are also not connecting after this last update
Den_ver
I have completely removed the Synapse 3 software. Manually deleted all Programm Files, Temp, AppData.
Disconnect all my hardware, than plug only Deathadder...nothing happens.
I did the same and also it not help.
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