Replies posted by mjcouchman | Razer Insider

Replies posted by mjcouchman

119 Replies

C
ComnenusInsider Mini
asked in Razer Support

Unable to download recovery image

You can just go to this link and get the Windows 11 image. Create a bootable USB with it (it will do it for you). Once media creation is done, you can put your downloaded Wi-Fi driver onto the same USB drive. Use Device Manager to find out which device you have. I have the Intel Wi-Fi 6E AX210 in mine. Open Intel's website and head to the support section to get the drivers. Then just reboot your laptop; you will need to select the USB device to boot off however. This article will show you how to do that. Then just follow the Windows install prompts. Once its finally complete and you can get to your desktop. Run the Intel install you downloaded earlier. Once your Wi-Fi drivers are installed, you will be able to connect to your Wi-Fi again. You can then head to Razer and get Synapse, which will update and install missing drivers. I usually minimise my system while doing the Windows install - so remove all USB devices like mouse, headsets, hubs, etc. and just use the laptops trackpad and

12
Razer.Speedcr0ss
1 year ago
C
ComnenusInsider Mini
asked in Razer Support

Unable to download recovery image

Okay, that's a new one! Do you get to the point I got to in the image attached? Mine was definitely registered, so I am guessing there's an issue with the website. Hopefully one of the Razer guys will register an issue, or you could wait for support. If its urgent, you can just do the manual build with an image from Microsoft. It doesn't take too long to do, just make sure you have the network driver before you start! 

12
Razer.Speedcr0ss
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

@Sonic46191 Hi, just wondering if you have an update on this? I'm hoping everything is going for you now!

17
mjcouchman
1 year ago
C
ComnenusInsider Mini
asked in Razer Support

Unable to download recovery image

Is it an older laptop? Pre 2017 I mean?You could just download Windows from Microsoft and do the install. Before you do, go to Device Manager and find out what wireless network card you have. Then get that driver from Intel.com before you start, just in case the Microsoft image doesnt have the right driver and you are stuck without internet access after the build. Then just install Windows, run the Intel installer you downloaded earlier and copied to a USB drive, then grab Synapse from Razer to re-install the rest of your devices. 

12
Razer.Speedcr0ss
1 year ago
V
Vaanderfell
posted in Razer Support

Need CMOS battery for RZ09-0369BE22

You will need to take the back off and confirm, but my Google search found an image of what I suspect is your motherboard. Looks like a standard ML1220 3.0V CMOS battery. I've circled it in the attached image. Please check first, as Google may be wrong!

2
V
1 year ago
S
SymphonicFlames
posted in Razer Support

Synapse 3 Not Opening

It will only affect apps that have a C++ dependency, which is not all apps. Generally, if a dependency is missing, the app will throw an exception and should pop up a dialog window complaining that a file is missing. When that happens, just repair or re-install that app, which should re-install the C++ redistributable package required. If you don't have the original installer, you can find out what C++ version you need (the error should call out what version is required), and then just download it from Microsoft and install it. Once installed, your app should work fine again.

8
S
1 year ago
SydDeus
SydDeusInsider Mini
posted in Razer Support

Razer Synapse refusing to open

Have you tried doing a clean uninstall, removing C++ redistributables, then a new install of Synapse as an Admin. Have a look at this thread for links to follow for the uninstall, cleanup, etc. Don't worry about collecting the log files part of the thread.

1
mjcouchman
1 year ago
N
necrongivemehandle
posted in Razer Support

Not able to start synapse3

@hann3z I'll point you to this thread to save repeating here. You need to do a clean uninstall of Synapse, but also remove the C++ redistributables as well. If you read through that whole thread, it will point you in the right direction.

3
mjcouchman
1 year ago
C
cescpistol
posted in Razer Support

Blade 15 (2019 base model) startup issue after Win 11 update

This is normal reboot behaviour immediately after a major Windows update and nothing to worry about. It does seem like an abrupt power-off, but it's not as Windows is in a different phase of its load. If it is happening constantly on reboot, however, that's not normal.

2
Razer.Zionzedd
1 year ago
S
SymphonicFlames
posted in Razer Support

Synapse 3 Not Opening

One of the Razer services has been removed or is failing. Attached is a screenshot of the services required - Synapse is dependent on the other two. I would consider following the uninstall of Synapse I posted above. After the uninstall and reboot however, before you re-install Synapse, go to Add/Remove Programs, and uninstall any C++ redistributables listed. Reboot again, and then do the Synapse re-install.

8
S
1 year ago
N
necrongivemehandle
posted in Razer Support

Not able to start synapse3

The error states 'The dependency service or dependency group could not be started'. Can you check 'Services' and ensure the Razer services are started and running (see attached image of my services running)?

3
mjcouchman
1 year ago
R
RuneSimonsenInsider Mini
posted in Razer Support

Razer blade 15 advanced 2019 CMOS battery

Buy it as one unit - way easier than re-wrapping it! This one (and remember this may not be your one! please check first!) on ebay is under $20, while the batteries alone are around $10. Actually, the one in the link looks like it's for 4 of them! You will only need one, so you should be able to find it even cheaper.

13
FieldDrabquickboard490
5 days ago
B
buzzDeepSpaceSparkle097
posted in Razer Support

A question about repair

Maybe the RTX3080 GPU has been replaced? PCBA is a Printed Circuit Board Assembly.

2
FieryRosefunradio229
1 year ago
R
RuneSimonsenInsider Mini
posted in Razer Support

Razer blade 15 advanced 2019 CMOS battery

Probably best to take the back off it and have a look to confirm which type it is. Razer are pretty good with the use of fairly standard CMOS batteries, so you should be able to buy one online easily. This is the closest video I could find to your model. At 2:44 you will see the battery wrapped in black plastic (Ive attached a screen grab and circled it in red as well). Looks like a standard ML1220 3.0V. Yours may be different, so best to quickly check first!

13
FieldDrabquickboard490
5 days ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

Recovery is basically just Windows, and driver software like Synapse. It will return the laptop to how it was the day you first turned it on. So for the recovery USB that Razer creates for you, 32Gb will be more than enough. 'Recovery' doesn't auto-backup your data, you need to do that. You only need to back up your documents, photos, and any software packages that allow/demand backups, such as accounting software. Anything you would be really upset about losing. If you have OneDrive, or a Google account, and have set it up correctly, most of these files will be in the cloud anyway. Games, Office software, etc, will need to be re-installed after the recovery is complete. So out of that 428Gb, a large portion of it will be Windows files and installed software like games. Stuff that you don't need (or want) to backup, as it's all going to get re-installed again anyway. Some people use an email client, like Outlook installed on their computer, rather than cloud services. Just be aware

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mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

I built my recovery on a 32Gb USB 3 drive similar to this one (I have the RB 15 2021 model) - did you want the 512Gb for backup? That's a great question - I can't see any reason why it wouldn't recover onto the new drive. All the tech specs are met, the laptop actually 'sees' the new device, and even Windows 'sees' it ... partially. It should just work! By recovering onto the new drive, however, we will eliminate any issues your current install of Windows may have. Again, it should work! Something is being missed, but I am unsure of what (it's times like these it's easier to be in front of the machine!). I did work for a small computer repair shop years ago, and something like this would take under an hour to fix usually. I'm not sure that returning the goods and starting again with another drive will fix the underlying issue. You could also try Crucial support? I am confident that recovery onto the new drive will work ... but I will also be devastated if it doesn't. I also found th

17
mjcouchman
1 year ago
F
fizd0g
posted in Razer Support

Razer apps updates

Sounds like it may have been updating at that time, but usually Synapse updates are quite obvious in that they have a very visible popup window informing you! Hate to say it, but have you re-booted (as in shutdown, turn off, and turn back on, not just a Windows restart)? Also check that Windows isn't doing an update, or requires a reboot to finish updates. If Windows requires a reboot to finish installing, it can block other apps from updating. You could also re-install Synapse if none of the above works. Heres how.

1
mjcouchman
1 year ago
T
TrollcfafeInsider Mini
posted in Razer Support

Razer synapse won't open.

Did you follow the Razer clean re-install guide? You probably don't need to do step 2 (up to you). Cleaning it out properly often seems to fix Synapse issues.

4
T
1 year ago
L
Lizzie25
posted in Razer Support

Power adapter replacement

There was two 2019 models produced, both having different power requirements, of course! Both are USB-C adapters, but one is 65W and the other is 100W. You will need to get the one for your laptop. Here are the specs for each (power adapter is right at the bottom): Early 2019 or Late 2019 Go to Razer login and select My Products to find which one you have. Its either the RZ09-0281x or the RZ09-03101.

1
mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

Okay, so I am nearly out of ideas on what you could try next to get the drive working with your current Windows setup! Can you try running Disk Management again, select your current drive in the bottom panel (1 in the attached pic), the under the 'Action' menu, hit rescan disks. Anything?? By the look of the troubleshooter, you may not have the latest SSD driver, but I do doubt that as your old one works fine, and the MS SSD drivers are from 2006. You could go into Device Manager, right-click the new driver under 'Disks' and select 'Update driver' just to make sure if you want. Probably worth a shot, as my only thoughts for the next step will take a while to do! So that leaves us with my only other suggestion which would be to perform a re-image of your device, but using your new SSD as the only drive in your laptop. Get your recovery image here and create a recovery USB (you will need a USB drive). BACKUP any important files to a USB drive (another one), or the cloud. These steps

17
mjcouchman
1 year ago
R
R15HDAF15H
posted in Razer Support

Razer Blade 15 caps out at 30 frames, while maxing out the gpu.

Sorry, I'm not sure then. Do you know what process is maxing your CPU when the fps drops? I know you said you did a factory reset; there are a few ways to do this. One is a simple Windows reload, but it keeps your data intact. The other is a wipe and load, where everything is wiped and Windows re-installed from fresh. Do you know which one you did? A wipe and load is generally the best, but it takes a long time to re-install everything. My only idea would be to do a wipe and load, then only install one game that the fps is always low on and try that. If the fps is still low (and the game has been optimised), then you will know it's a hardware issue. You sound like you know what you are doing and I don't want to come across as talking to you like you are a complete noob! And you have probably already checked this, but I just know that with Overwatch 2 on my Razer, the default setting for the frame rate max is 'Auto'. Overwatch would only hit a max 60fps on this setting. I had to manuall

3
mjcouchman
1 year ago
T
TrollcfafeInsider Mini
posted in Razer Support

Razer synapse won't open.

Check your services (run Services), or Computer Management. Look for the Razer Synapse Service and make sure it is running.

4
T
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

Okay, can you open a command prompt as Administrator (run CMD.EXE as Admin). Type in " msdt.exe -id DeviceDiagnostic" - you should get the troubleshooter. I am assuming you are running Windows 10 right?

17
mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

Brilliant! Thats great, Windows sees it too! You did a good job of installing it! We are just making sure the drive is working on your laptop. You are correct, Computer Management (Disk Manager) needs to see it to be able to use it. At least we know the new drive is installed correctly, and the laptop knows it is there. Can you try running Computer Management as Admin (right click it and run as administrator)? Still nothing? Can you try running the Hardware and Devices troubleshooter? Heres a link to how to run it on different Windows versions. And did you try removing the device (my last post) and reboot?

17
mjcouchman
1 year ago
R
rat870
posted in Razer Support

How do i setup a warrenty exchange?

Go to https://mysupport.razer.com/app/warranty-support and enter your details at the bottom of the page.

2
R
1 year ago

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