Replies posted by Razer.Caziel | Razer Insider

Replies posted by Razer.Caziel

4794 Replies

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Anonymous
posted in Razer Support

Razer Kraken 7.1 v2 mic works but stops after a few minutes in both discord and steam voice chat

aXel619Me and a friend of mine bought a Kraken 7.1 v2 and we have the same problem. While we're playing a game with the Steam voice chat on, we hear like a bump and both headphone and mic stop working. The whole audio subsystem stops working. No events recorded in Windows log. When we exit from the voice chat, the audio comes back in the game. Then we can enter again in the voice chat and it works for a while. We uninstalled the drivers multiple times and tried with and without Synapse installed. It seems it's more stable with Synapse, but it always crashes. When we use other voice chat programs, like the one inside Origin or the one embedded in Elite Dangerous, we never had a problem. I replaced the headphone with my previous Asus one and it worked for days. I switched back to Kraken and it started crashing again. We tried almost everything we can, no idea how to fix it. That's a tough one. Have you tried reaching out to our Peripherals Support about this? In any case, send me a PM w

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Razer.Caziel
5 years ago
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zKevinas
posted in Razer Support

Razer Huntsman Elite not showing up in Synapse 3

@zKevinas I'm a bit late to the party but should this reoccur, don't hesitate to send me a PM with the link to this thread for reference.

4
Razer.Caziel
5 years ago
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RosePlayedThis
posted in Razer Support

Razer Core X on Windows 10 - wrong Nvidia driver? Please help!

Hi @RosePlayedThis, have you already tested the GTX 970 on a PC? When performing a clean installation of GPU drivers, I always recommend going on safe mode and using DDU to wipe out the current driver along with all the files it came with. Do send me a PM with the link to this thread should you need further assistance.

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Razer.Caziel
5 years ago
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Spiikeyy007
posted in Razer Support

Nari Headset Mic Issues

Hey @Spiikeyy007! Please check your Windows Privacy Settings and ensure that the apps you are using have permissions to access the mic. I also recommend going on Synapse to make sure the mic is not muted on the app. Feel free to shoot me a PM should you need further assistance.

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Razer.Caziel
5 years ago
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SerJGV
posted in Razer Support

Razer Raiju Ultimate issues

Hey @ventureAPATITE542, the distribution of the Beta Firmware has been suspended as requested by our Devs. Do send me a PM with the serial number of your controller so I can properly document your case.

1
Razer.Caziel
5 years ago
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cAtChMexd
posted in Razer Support

Razer Raiju Ultimate Wireless PS4

Hey @cAtChMexd, what firmware version are your controllers currently on? Please send me a PM with the serial number of both controllers so I can properly document your case.

1
Razer.Caziel
5 years ago
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treat.adam
posted in Razer Support

Razer Stealth 2018 turns off even when plugged in with heavy GPU load

Hey @treat.adam, have you reached out to our Systems Team about this? I'm not well versed in Linux troubleshooting but do send me a PM so we can try to isolate.

3
Razer.Caziel
5 years ago
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jshkohler
posted in Razer Support

Cyanosa Chroma Keyboard Problem

Hi @jshkohler, how long has this been going and has there been a recent update on your PC or on OW? *I have a 7GB update to download on OW so I kind of lost track already.

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A
5 years ago
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RosePlayedThis
posted in Razer Support

Razer Core X on Windows 10 - wrong Nvidia driver? Please help!

RosePlayedThisHi. Yeah, the GTX 970 is fine - I even took it out again to ensure it is still working, and have been using it again in my old PC. It is a brand new computer and I tried reinstalling all Thunderbird drivers. I'm pretty sure I am not missing anything basic - I have an IT degree for one thing. The problem is I just don't know which drivers Razer WANTS me to use. So I could follow your instructions, but it would not help if I don't know which drivers you think I should be using for the MSI GTX 970. The ones provided online are from 2016, which must be way too old, surely? Windows automatically defaults to an approved driver released last year, which should work, but appears to fail for whatever reason. I've read elsewhere that as soon as I connect to the internet, Windows will update it to the dodgy driver anyway. I haven't tried installing in safe mode or using DDU - just done it through Device Manager. Is it worth a try? We're talking another hour of my time and the ri

4
Razer.Caziel
5 years ago
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treat.adam
posted in Razer Support

Razer Stealth 2018 turns off even when plugged in with heavy GPU load

arthur.sdg@Razer.Caziel I'm going through the same problem. when playing CS:GO, even when the computer is plugged in, the battery runs out and turns off the computer. I'm using windows 10 The New Razer Blade Stealth - 4K Touch - 16GB RAM - 512GB SSD Oh, snap! Send me a PM and I'll try to get you back in the game before Astralis wins another tournament.

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Razer.Caziel
5 years ago
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jshkohler
posted in Razer Support

Cyanosa Chroma Keyboard Problem

@jshkohler and @Aania05 please send me a PM with the link to this thread for reference. Let's continue our discussion there so we can properly isolate the issue.

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A
5 years ago
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kindred374
posted in General Discussion

A love letter to my mouse

kindred374Dear Naga when I first say you in 2011 I fell in love, and I saved up to bring u home. Your slick curves and "WOW" the MMO support u brought to my life and what a life we have built together in the mountains of Skyrim to the future of Star Wars Battlegrounds (even thou it was a let down you made it fun). You made all my RPG's great, both Isometric (Path of Exile) to the first person shooters (DayZ). We had that scare last year when you lost the energy to go on, and nothing work unless I kept u plugged in. But today is a sad day, I always knew it would come but was overjoyed with how much time we had together (worth every penny) and how U always look and scrolled like you were new, no mice could keep up with you. I just wish u gave me a little warning before Christmas but that's OK, I'll bring out the back up and start saving again so in March I can look your family for more support. Sincerely yours Kindred374, p.s. My hand will never recover. RIP @kindred374's Naga. You will

2
7
5 years ago
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dailyResolutionBlue591
posted in Razer Support

Audio Question

Hey @dailyResolutionBlue591, did you have this issue straight out of the box or is this pretty recent? Are your monitors/PA speakers directly connected to the Blade or are you using an amplifier or a mixer or both? If this only occurs when charging, I reckon that there is some sort of crosstalk going on.

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Razer.Caziel
5 years ago
H
HapZungLam
posted in General Discussion

Does Razer Panthera support PC?

Yes, Razer Panthera will work on PC but you will have to download and install a device driver.

1
Razer.Caziel
5 years ago
N
ninjo99
posted in Audio

Bad sound in Tiamat 7.1 V2 on a Asus Xonar DSX 7.1

Hi @ninjo99, there really isn't much configuration that you need to do. You just have to make sure that you plug in the 3.5mm jacks of the Tiamat 7.1 V2 to the color-coded ports on the ASUS Xonar DSX. Other than that, you'll want to go to your game settings and ensure that surround sound is enabled.

5
Razer.Caziel
5 years ago
L
lorcheto2004
posted in Razer Support

Headset microphone fully disables when in game

Hi @lorcheto2004, have you already tried what @BlackFireDragon suggested? Should you need further assistance, feel free to send me a PM with the link to this thread for reference.

2
Razer.Caziel
5 years ago
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radioShadowpulse477
posted in Razer Support

Can't install Synapse 3

Hey @radioShadowpulse477, please reinstall Microsoft .NET Framework as that usually does the trick. Feel free to drop a PM should you need further assistance.

4
Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Gold & Silver

[Help] Cant Redeem

Kothmir8837Exactly what I needed! You just saved me several hours. Thanks! Don't worry about it. Feel free to send me a PM should you need follow-ups and the like.

5
Razer.Caziel
5 years ago
J
jshkohler
posted in Razer Support

Cyanosa Chroma Keyboard Problem

Aania05Mine fixed itself after a restart. It is now back to normal Sweet! Do drop a PM should it ever reoccur so we can have our Software Team check things out. Cheers!

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A
5 years ago
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Sosharp
posted in Razer Support

Razer warranty is nuts!!

This is from our Warranty Policy. Why does Razer require a valid Proof of Purchase? Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products. Products purchased from non-authorized dealers are often used counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer. Razer has these policies in place to protect both our valued customers and resellers. Do send me a PM with your case number so I can review what transpired during your inter

1
Razer.Caziel
5 years ago
Pentalobe
Pentalobe
posted in Razer Support

Mamba wireless stops dead in it's tracks sometimes

Hi @Pentalobe, have you tested this on multiple surfaces and have you tried running the calibration tool? Do send me a PM with the link to this thread so I can help you isolate the issue.

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5 years ago
T
Tymeister
posted in Razer Support

Blackwidow Chroma V2 Lights work, But It will not let me edit the lights

Hey @Tymeister, which version of Synapse do you currently have installed? Please send me a PM with the serial number of your BlackWidow Chroma V2 so I can look into possible firmware fixes.

1
Razer.Caziel
5 years ago
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Like2tripInsider Mini
posted in Razer Support

Xb1 thresher ultimate volume not working

Hey @Like2trip, this looks more like a connection issue than anything else but do send me a PM with the serial number of your Thresher Ultimate so we can look into possible firmware fixes.

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5 years ago
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CHICKENGAMEPLAYS
posted in Razer Support

I have an error when installing razer cortex

Hey @CHICKENGAMEPLAYS, I highly recommend that you perform a clean installation of Synapse first before anything else. Do send me a PM so I can help you sort this out.

5
Razer.Caziel
5 years ago
B
bizpointBlue577
posted in Razer Support

Battery about to explode. What to do? :O

Hi @bizpointBlue577, I'm a bit late but do send me a PM with your case number should you need further assistance. Please note that we do not sell and ship out internal parts of our Systems. What we usually offer is an out of warranty repair.

3
Razer.Caziel
5 years ago

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