Replies posted by Razer.RedPanda | Razer Insider

Replies posted by Razer.RedPanda

2051 Replies

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DeadEyeKiwi
posted in Razer Support

Kraken 7.1 v2 sound & mic overly loud

Hi there! Have you tried changing the settings in Synapse? Can you post a screenshot of your Audio and Mic settings?

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5 years ago
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ammoTangoPinkauto458
posted in Razer Support

Raiju TE large uneven deadzone

Hello there! Have you tried resetting the controller using the mobile app? If not yet, please do and let me know through PM how it goes.

5
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5 years ago
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Anonymous
posted in Razer Support

Razer Kraken Pro v2 super low volume in PS4.

Hello there! Have you tried using the Kraken Pro V2 with another device to see if the issue persists? You might also want to check your Audio settings, like the game/chat balance since you mentioned that the low volume only applies to the game.

3
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5 years ago
Zeaig
Zeaig
posted in Razer Support

Razer Nari Ultimate, Seems to have disconnection issues.

Hi there. When did this issue start? Have you tried to do a repair or reinstall Synapse to see if the issue persists? Let me know.

5
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5 years ago
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paulcant
posted in Razer Support

Razer Nari : I can't make my micro works

Hi there! Please try to do a repair or reinstall of Synapse. Let me know how it goes.

4
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5 years ago
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AbyssalSmoke
posted in Razer Support

Razer headphone humming / static anyone else? Opinions needed

Hello. Let me help you out with this. Just to make sure, are you using the ManOWar Wireless? Also, was the issue present right out of the box?

6
A
5 years ago
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directBlueBellfocus952
posted in Razer Support

Razer Mamba Hyperflux disconnect

Got that. Please send the serial number of your Mamba Hyperflux and Firefly Hyperflux through PM. I'll pick it up from there.

16
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5 years ago
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directBlueBellfocus952
posted in Razer Support

Razer Mamba Hyperflux disconnect

Thanks for the reply. Have you tried switching ports or computers? Also, please try closing Synapse and see if the issue persists.

16
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5 years ago
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rernie96
posted in Razer Support

Razer Nari echo

mitchellhartleyI just purchased the Nari as well. Not the ultimate, not the essential. And I am having the same issue myself on PS4. Everybody in my chat says they hear themselves echoing. I’ve put in about 6 hours on it so far and have tried adjusting every setting that I can adjust on the console. I can make the echoing less dominant, but only by lowering sensitivity and volume levels which obviously hinders game play and is not a fix for the issue. The echoing has to stop. Can somebody please help with this? Hi there! Have you tried using it on another device to see if the same issue persists? Let me know through PM. Please make sure to include the link to this post as well.

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5 years ago
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Anonymous
posted in Razer Support

Kraken Tournament Edition very low sound

Hi there! Please make sure that when you use the USB Audio Enhancer the following are set correctly in the Playback tab of your sound settings: Kraken TE - Chat as Default Communication Device Kraken TE - Game as Default Device Also, have you tried to adjust the volume using the inline volume wheel? Let me know how it goes.

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5 years ago
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aeroSalmonPinkcounty825
posted in Razer Support

Razer Electra V2 mic problem

Hi there! Have you tried to untick the active noise cancellation enhancement in Synapse? Also, does the issue happen when used with other applications?

6
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5 years ago
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pupbenny
posted in Razer Support

Razer Kraken Pro V2 Records Weird When Wire Slightly Moved

Hi there! Welcome to Razer Insider. Let me help you out with this. Have you tried to plug the headset to another device like a smartphone to see if the same thing happens?

6
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5 years ago
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directBlueBellfocus952
posted in Razer Support

Razer Mamba Hyperflux disconnect

directBlueBellfocus952Hi, I just bought Razer Mamba Hyperflux and i'm very disappointed. The mouse simple lose power and hangout (witch is very annoy during a game session) Problem, Hangs for 5 to 10 seconds, in an hour period. going to return it tomorrow if no solution presented. I attach a picture of the setup, no wifi near, no metals expect razer keyboard. Carlos Hi there! Does the light go off or does it stop tracking? When did the issue start? Have you tried plugging it into another PC to see if the same thing happens? Also, please make sure there are no docks/routers near (beside or under) it. Let me know.

16
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5 years ago
A
Anonymous
posted in Razer Support

kiyo not working

Thanks for the reply. What do you mean by switching your Kiyo? Please send me a PM of the screenshot of your Synapse window as well as the link to this post. Let's continue there.

12
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5 years ago
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BETAnonymous
posted in Razer Support

Where is my steam wallet code? [SOLVED]

Hi there! Have you tried to reach out to Razer Gold Support? If you have, please PM me the ticket number along with the link to this post.

5
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5 years ago
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Anonymous
posted in Razer Gold & Silver

How the heck that steam wallet code sold out ?

Hi there guys! The codes should be replenished now. If you are still having issues with Steam Wallet codes, please reach out to Razer Gold Support. If you already have, please send me a PM with the ticket number so I can follow it up.

15
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5 years ago
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aeroUFOGreencoast272
posted in Razer Support

Raiju TE(Tournament Edition) beta firmware request

Hello there! Let me help you out with this. Please send me a PM with the serial number of your Razer Raiju TE as well as the link to this post. Let's continue there.

2
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5 years ago
A
Anonymous
posted in Razer Support

kiyo not working

keryiliasyes ive done that and still nothing glenrI am having the same issue rn Thanks for the reply. Is the Kiyo still recognized in the device manager? Are you still able to use with other applications? Also, what is the current version number of Synapse 3 that you are using?

12
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5 years ago
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Link327
posted in Razer Support

Razer Kraken TE

Sphinxcrowhttp://image.noelshack.com/fichiers/2018/51/1/1545054072-sound.png http://image.noelshack.com/fichiers/2018/51/1/1545054127-sound1.png Since the patch that I DL today it seems working ... I'll try to play with the headphones only today. I hope it's fixed ;) Thanks for the update. Let me know if you need more help.

10
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5 years ago
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rernie96
posted in Razer Support

Razer Nari echo

I see. Please send over the serial number through PM. Let's continue there.

8
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5 years ago
A
Anonymous
posted in Razer Support

kiyo not working

Hi there. Have you tried doing a repair or reinstall of Synapse? If not yet, please do and let me know how it goes.

12
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5 years ago
A
Anonymous
posted in Razer Support

Razer Kraken 7.1 v2 Oval - won't show up in Synapse 2 - have tried everything - please help

leetvisionFlirt420Chat support was useless - have reinstalled software like 20 times, updated bios, updated WIndows, updated USB drivers The headset works. Even if I right click on synapse, I see an option for Razer Kraken 7.1 v2 Oval, but if I click on it nothing happens In Synapse, I just see three options for registering the product and a few website options but no product and it prompts me to connect an applicable device I have tried plugging into every USB port. Seriously, this software sucks. How do I get it to show up? The only reason I bought it was to configure 7.1 and I can't do that without the synapse connection Hi there! Are you still having the same issue? Can you send me the case number so I can take a look at your case?

10
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5 years ago
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rernie96
posted in Razer Support

Razer Nari echo

Hello! What specific model of the Nari do you have? Have you tried using it on another device (like a PC) to see if the issue persists?

8
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5 years ago
A
Anonymous
posted in Razer Support

Laptop sees Core x but not GPU

Hello. I sent you a PM so I can help you out with this.

4
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5 years ago
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Link327
posted in Razer Support

Razer Kraken TE

Thanks for the update. Can you post a screenshot of your Playback devices as well as the Kraken TE's calibration tab in Synapse?

10
N
5 years ago

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