Replies posted by BuckAhRue | Razer Insider

Replies posted by BuckAhRue

76 Replies

BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

Interesting read!   Just purchased a faulty one with this issue and interested to see if waiting it out just allows it to work!  I highly recommend returning it and purchasing a different product brand (if that option is available). Razer’s RMA process is inept, and I wouldn’t wish that ordeal upon anyone.I’m still experiencing these issues. Nothing has changed. I also had a couple of problems while using the keyboard & mouse with Windows 10. I currently dual boot Linux & Windows 11 Pro (I despise Windows 11, even with the recent updates). I suspect that Razer is well aware of these faulty/defective and/or non-compliant devices, which is why an actual solution hasn’t been achieved.A simple & effective method would be to refund customers their money, however Razer does not comprehend such a concept. 

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Mouse & Keyboard Disconnects/Issues? My "Pro" Guide Might Help:

UPDATE: My other thread might be insightful, regarding certain disconnecting and other non-functioning issues with some peripherals. I’ve had similar occurrences with the Naga Pro wireless mouse & the Blackwidow V4 keyboard, as I did with the Basilisk V3 & Blackwidow V3. Here’s the link (scroll down to my last reply, I would prefer to mark it as the “Solution”):   

7
BuckAhRue
3 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Experiencing Naga Pro Wireless Disconnections

For those of you still having issues, check my recent discovery which is related to these incidents. Here’s the link to my other thread, go to the very end:  

7
BuckAhRue
3 months ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

I don’t want to give anyone here false hope, nevertheless some of you might find my recent discovery insightful. Here’s a link to my thread, go to the very end:  

49
D
15 hours ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I’m about 90% sure I’ve discovered the culprit regarding this entire fiasco with Razer devices (certain ones) not being detected, reverting to a zombie state, and / or even completely going dead altogether. Mind you, this only applies to my particular situation / PC setup and I’d imagine that others may have similar setups as well.I have also discovered a work-around. To some, it may be an irrational or an inconvenient work around (and you’d be correct)… nevertheless it is “working” … for those of you who still want to give it a try:I have decided to go back to using Windows 10 Pro, because it is much easier to dual boot with certain distros of Linux. I also wanted to test some other programs & devices out while using Windows 10. So I’m not dealing with the cumbersome UEFI Secure Boot / TPM requirements that Windows 11 demands.My wired Basilisk V3 mouse and Blackwidow V3 (Halo Edition) keyboard are no longer giving me the previous issues as before. However, my Logitech peripherals

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

UPDATE (December 15, 2023):  I haven’t experienced any issues lately with my Basilisk V3 (nor the Blackwidow V3). I don’t know whether this matters or not, but it is worth mentioning: I have my BIOS Fast Boot setting disabled. Some motherboards have this setting on/off based on the manufacturer’s default preference.    I set mine to normally go through the POST boot up procedure. The mouse powers on, and it’s also being detected once Windows 11 boots.     I’ll continue to monitor this and report back if any other issues occur.   Good luck to everyone! Nothing is for sure…   May I please ask for a Moderator to mark this post as the current best updated “answer” ? It’s the only one that is actually currently working at this point (for me, at least).   ^ NEVERMIND! That was not the solution at all! This is ridiculous! Just when you think you’ve finally found a fix or a potential work-a-round… The Basilisk V3 has that annoying irritating behavior of spitting right in your face! Razer sh

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

UPDATE (December 15, 2023): I haven’t experienced any issues lately with my Basilisk V3 (nor the Blackwidow V3). I don’t know whether this matters or not, but it is worth mentioning: I have my BIOS Fast Boot setting disabled. Some motherboards have this setting on/off based on the manufacturer’s default preference.  I set mine to normally go through the POST boot up procedure. The mouse powers on, and it’s also being detected once Windows 11 boots.   I’ll continue to monitor this and report back if any other issues occur. Good luck to everyone! Nothing is for sure… May I please ask for a Moderator to mark this post as the current best updated “answer” ? It’s the only one that is actually currently working at this point (for me, at least). 

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I can 100% confirm that this issue is particularly a power delivery problem...  EDIT #2: OR it could be a serious issue with the USB interface overall, and/or both… who knows anything at this point?

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I doubt a BIOS update is going to remedy this, unless there firmware implemented within the internal components that require updating algorithms for the power/USB interface.  EDIT/Left out: “...unless there is firmware...” 

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I can 100% confirm that this issue is particularly a power delivery problem! Most likely the culprit is a faulty component, or just a down-right defective product from the get-go. Today, on December 4, 2023 at 1:20pm est., I woke up my PC from the “balanced” Windows 11 power mode (set via Control Panel). The mouse was non-functional & the keyboard had somehow entered into the “initializing color scheme setting”. I was able to use the keys to restart the computer. As my PC was in the process of restarting, the halt-on-boot warning popped up to notify me that I did not have a keyboard connected. The mouse was also fully non-functional (no lights, nothing). So I shutdown my PC & I turned off the PSU power switch. Powered on the computer, and let it cycle on-off according to its default operating mode. Then I switched the PSU switch back on, and physically turned on my PC via the case’s power switch. Finally, my PC booted normally and the keyboard & mouse are both functioning n

27
BuckAhRue
1 month ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

I hate to post and not have anything good or helpful for anyone that has posted so far and has asked for a solution. . .    . . . Good luck to everyone that is looking to get their stuff fixed. Warning to anyone that is thinking of buying anything from them in the future! Buyer Beware!  I felt the same at first. However when more of us speak out to alert & caution others, then that’s the most helpful thing that anyone can do. I’m distressed & drained of the entire situation. I’m never buying another razer product. Their tech support process is inept & incompetent. No one would understand it, unless they themselves have ever endured it. The RMA process is equivalent to a spoon-and-egg-race, they drop it while approaching the finish line (lost in transit). Even this webforum looks & feels like a cheap back alley message board from 2003, and there is an obvious reason why the upper tier tech support personnel (the ones who email you with a 24 hour time limit) ar

49
D
15 hours ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

If I RMA this mouse it will just work and pass all the tests. No one is going to test it like this for a few days. ​ ^ Yes, this exactly. Thank you for posting. I’m still experiencing the same issues with the RMA replacement unit. When tech support contacts you, via email, you only have a 24 hour time period to report your findings, then they close your case number! They do not understand that this issue(s) can reoccur within a 72 hour period or longer. My recent case was closed because I didn’t report back before that 24 hour mark… The mouse had a non-responsive episode 48 hours later… So this is a no-win scenario.   At this point, we end-users are each other’s tech support. I’ve learned more by reading various posts on the forum. However if the product is faulty/defective, then there’s nothing we can do to help each other. We can relay our findings by posting them, and warning fellow users not to purchase Razer products. I’ve never had this much trouble from any other product &

27
BuckAhRue
1 month ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

@SunsetOrangetalkfirst931We have yet to solve anything (as far as technical troubleshooting goes). Dale PM’d me because he was no longer allowed to post publicly, but he was still able to send direct messages to other users (the same also happened to me, until I PM’d a couple of moderators). I’ll admit that I was using unfavorable language, due to my frustration and tech support wasn’t taking these issues seriously. We both had suspected that we were placed under a gag order. Nevertheless, his last message to me was that he was in communication with tech support and they offered to replace his unit. That’s the last that I’ve heard from Dale. So I took it upon my own to keep fighting the good fight.I have also gone through the RMA process (which is a horror novel that I’m currently in the process of writing), and I can report that my replacement unit is also behaving in the same exact manner… Just about ALL of the Basilisk V3s are malfunctioning in some way, shape, or form… All of Razer

49
D
15 hours ago
A
anzepintarInsider Mini
posted in Razer Support

Razer Basilisk v3 needs to be reconnected after every boot

Update: Mouse is defective   Thank you for posting this!The same situation happened to me. I had to demand an RMA, because “tech support” was wasting my time with their useless troubleshooting guides. I had to explain to their AI complex that a defective/faulty unit cannot be fixed… They couldn’t understand that… So they finally agreed to an RMA, and sent me a Basilisk V3 replacement unit (they couldn’t even get my shipping address correct and it was lost in transit)… Once it arrived, the unit worked without any issues for about a couple of weeks. Then I began to notice the same problems as before, and everything is repeating all over again.  

2
BuckAhRue
6 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I just powered on my PC from a cold boot (October 28, 2023 @ 5:57pm), and the mouse did not power on. I restarted my computer, and the mouse was still in the same state. So I unplugged it and then plugged it back in, it powered on and was detected.This is so ridiculously, I mean seriously! Are all of the Basilisks V3s units defective?! Meanwhile, in other good news: My SteelSeries Arctis Nova 7P headset & its corresponding GG software works wonderfully! Hey Razer, take a note from SteelSeries! They actually function properly!

27
BuckAhRue
1 month ago
Vyka_Raxdon
Vyka_RaxdonInsider Mini
asked in Razer Support

Help! ALL Razer products disconnecting and reconnecting rapidly since updating synapse yesterday.

My Blackwidow V3 also disappeared from Synapse 3 yesterday. I restarted my PC and then it reappeared. I also received that update prompt, and installed it. The day before, my new RMA replacement Basilisk V3 mouse was completely nonfunctional (not even powered on). I can usually unplug it and then plug it back into the USB port, and it will instantly be detected. This is an issue that is still plaguing those particular units. I suspect that Razer is aware of there faulty software & products by now...or they are in denial about this entire fiasco.

2
BuckAhRue
6 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

UPDATE (October 27, 2023): I turned on my PC (from a cold boot), and the Blackwidow V3 was not detected within Synapse 3. The mouse was detected within Synapse 3, but the keyboard was not (however it was “on” and lit up in the basic initialization color scheme). So I restarted my computer, and then it was detected once again within the Synapse 3 program. Side Note: Yesterday, I received an update notification prompt. So I allowed Synapse 3 to update. This is the FIRST TIME, in a couple of months, that the keyboard hasn’t been detected… which leads me to suspect that these peripherals are constructed with faulty hardware components which aren’t able to be properly powered by the USB ports upon powering up… OR the developers of Synapse 3 have no clue what they’re doing… OR BOTH! Imagine, if you will, an automobile manufacturing company that only has two teams. The first team builds the drivetrain. The second team constructs the chassis & body… Yet neither team is capable of successfu

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

Critical Update & Resolution (October 3, 2023):   ...I haven't had any issues since then...  ^ I need to retract that statement. I am having issues with this new Basilisk V3 replacement unit. Sometimes when I turn on my PC, the mouse does not power on. I have been able to “fix” this issue by simply unplugging the mouse and them plugging it back into the same USB port. It behaves as though it isn’t receiving adequate power upon bootup.  Side Note/Possible Workaround: If you all are still having this particular issue, then try adjusting the ErP Mode (ErP Ready) setting in your motherboard’s BIOS. 

27
BuckAhRue
1 month ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

Something else you all can try, that just might narrow down the culprit. I’ve noticed that there is a BIOS setting, on certain motherboards, called: ErP Ready. If you try switching it to a different setting, then save and exit BIOS… sometimes… the mouse will power on. You may actually have to unplug it and then re-plug it back in once Windows fully boots.This leads me to think that the mouse isn’t getting proper power from the get-go. It does not matter which USB ports you try. 

49
D
15 hours ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

Critical Update & Resolution (October 3, 2023): I finally received the replacement unit. I had some issues with the initial installation and setup with the replacement Basilisk V3.  When the mouse was first plugged into the USB port, it caused the Blackwidow V3 keyboard to disappear from the Synapse 3 program, and there were no detectable devices to view (this is a serious problem that needs to be addressed). I had to uninstall and then reinstall Synapse 3, for both the keyboard & mouse to be detected.   Then I updated the Basilisk V3’s firmware. Once the update was completed, I restarted my PC. After I rebooted my PC, I opened the Synapse 3 program and it prompted for a software update. Once that was completed, I restarted my computer again. I haven't had any issues since then. Razer needs to take note of these cases seriously, and improve customer services & relations. 

27
BuckAhRue
1 month ago
nikolayvutov
nikolayvutovInsider Mini
asked in Razer Support

Prevent mouse from sleep

^ I wonder if this bug/feature plagues all of the wireless mice? When I briefly had the Naga Pro Wireless, I can’t remember if it still went into sleep mode while it was plugged into the USB cable or not… I was too busy trying to troubleshoot the frequent atrocious disconnecting issues. So I returned the unit while it was still under warranty.

17
S
8 days ago
nikolayvutov
nikolayvutovInsider Mini
asked in Razer Support

Prevent mouse from sleep

Which mouse do you all have?I had a Naga Pro Wireless mouse and this “feature” was also problematic. Though, this wasn’t an issue with the Basilisk V3 Wired model (I’ve sent it in for RMA). 

17
S
8 days ago
BuckAhRue
BuckAhRue
asked in Razer Support

Experiencing Naga Pro Wireless Disconnections

UPDATE: This step-by-step guide is useless. It might have been relevant if the hardware/software were up to par. Now, nothing is for sure.

7
BuckAhRue
3 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Mouse & Keyboard Disconnects/Issues? My "Pro" Guide Might Help:

I’ve decided to incorporate yet another wild goose chase “Advanced Pro Tech Guide” (with extra “Pro” added, for bs reassurance purposes). This guide is for entertainment only… because ya know, I’d rather laugh than cry. So without further ado: *** Warning/Disclaimer: Spoof Ahead **** Click Your Heels Together Three Times And Say: "There's no place like home"* Preheat Your Oven To 350 Degrees Fahrenheit* Take A Shower Using Soap For Sensitive Skin * Change Clothing (Preferably moisture wicking material) * Brush Your Teeth With A Dentist Approved QVL Soft Toothbrush * Switch Brand Of Toothpaste Calibrated For Enamel Shield Protection * Refinance Your House * Move To A Different Location. Wait about 5 minutes, if unhelpful then move again* Run Hot Water Through All Faucets Simultaneous for 5 Minutes (If unhelpful, then run cold water for 5 minutes. Rinse & Repeat) * Divorce Your Spouse. Stay single if this solution works, if unhelpful then remarry or find someone else * Go For A Walk.

7
BuckAhRue
3 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

UPDATE September 26th, 2023: I am currently waiting for the RMA replacement unit. I want to caution everyone with a major HEADS UP,  you also have to hold tech support’s hand during the entire RMA process! You can give them your correct address & information all day long, however it’s all for naught when they can’t even successfully apply it to the package! I received a call earlier today from Fed-Ex. They stated that there wasn’t a street address nor apartment number on the package… they only had the city & state information… So I graciously gave them the exact same information as I had already given Razer! “You can lead a horse to water...”Why? How? Where? When? Did things become so egregious with Razer’s Tech Support?!

27
BuckAhRue
1 month ago

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