Replies posted by Bombayetas | Razer Insider

Replies posted by Bombayetas

13 Replies

Bombayetas
BombayetasInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Your 'Synapse' pile of garbage automatically updated to a new version THAT DOESN'T SUPPORT MY KRAKEN V3 PRO, a $250 headset... 🤦🏻

I ALREADY explained to you what the problem was. Twice. Both here and in the other thread.And more context and details: Last week I was suggested to and installed Synapse 4 Beta. After realizing it didn’t support my device I uninstalled it and reinstalled the ‘3.9.whatever’ version I had.Then a few days ago, just after restarting Windows I got a message from ‘Synapse’ or ‘Razer Central’ or RAZER WHATEVER that said “You need to reboot your system for the updated software to work”.After I did and Windows booted again I found myself with an ‘updated’ version of RAZER SOFTWARE that didn’t work at all for my product. 🤬So I had to reinstall the OLD version again and only then my KRAKEN V3 Pro showed up again.The tone of my posts was agressive, YES, because I AM THE FVKING CUSTOMER HERE and I shouldn’t have to deal with this SHITTY SUPPORT on a supposedly ‘top of the line’ $250 headset. 🤦🏻The thing is…   despite the aggresive tone of my posts I am pointing RAZER to A PROBLEM with THEIR SOF

10
dekades
2 months ago
Bombayetas
BombayetasInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Your 'Synapse' pile of garbage automatically updated to a new version THAT DOESN'T SUPPORT MY KRAKEN V3 PRO, a $250 headset... 🤦🏻

Oh, so you​​ first acuse me of spreading “fake news” but are now taking MY OWN only screenshot as “proof” of something??  🤣 🤦🏻For all you know then, I could have made that in Photoshop. ¯\_(ツ)_/¯ Or just uploaded the wrong screenshot. ¯\_(ツ)_/¯And nothing would be as incredible as your ridiculous accusation of what…   me inventing a ‘fake’ issue out of nothing? in your privileged mind, what my intentions or abject objectives would be with that? for your beloved RAZER company to fix the software of their products so THEIR CUSTOMERS are happier?I bet in your mind this utterly nonsensical accusation sounded spectacular… 

10
dekades
2 months ago
Bombayetas
BombayetasInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Your 'Synapse' pile of garbage automatically updated to a new version THAT DOESN'T SUPPORT MY KRAKEN V3 PRO, a $250 headset... 🤦🏻

That was done by RAZER software ITSELF. Last week I was suggested to install a Synapse beta. I did, and found out it didn’t support my device, so I *uninstalled it* and reinstalled the previous version I had. Then I just found that Synapse (or the drivers, or whatever) automatically updated itself and my Kraken V3 Pro headset was not detected anymore. So I had to manually reinstall the OLD version AGAIN.Whatever RAZER SOFTWARE did with those installations I can’t know, but facts are:RAZER software automatically updated to a version that didn’t support the only RAZER device I have in my system. That forced me to manually install an older version of RAZER software for it to properly recognize my device.Anything to say about THAT that isn’t kicking the spotlight off the corpo brand and against the CUSTOMER? 

10
dekades
2 months ago
dekades
dekadesCommunity Cowboy
published in Razer Synapse

THE NEW RAZER SYNAPSE | Faster. Smoother. Smarter.

OK buddy, keep fighting your windmills. Ah, so besides branding suckuppery there’s nothing else you have to contribute or comment on their problems. That’s what I thought…Keep your thing up, mate; maybe you will earn some branding reward for your efforts.

24515166
Draburbanbyte455
4 days ago
dekades
dekadesCommunity Cowboy
published in Razer Synapse

THE NEW RAZER SYNAPSE | Faster. Smoother. Smarter.

ALL that was done by RAZER software ITSELF. Last week I was suggested to install a Synapse beta. I did, and found out it didn’t support my device, so I *uninstalled it* and reinstalled the previous version I had. Then I just found that Synapse (or the drivers, or whatever) automatically updated itself and my Kraken V3 Pro headset was not detected anymore. So I had to manually reinstall the OLD version AGAIN.Whatever RAZER SOFTWARE did with those installations I can’t know, but facts are:RAZER software automatically updated to a version that didn’t support the only RAZER device I have in my system. That forced me to manually install an older version of RAZER software for it to properly recognize my device.Anything to say about THAT that isn’t kicking the spotlight off the corpo brand and against the CUSTOMER? 

24515166
Draburbanbyte455
4 days ago
dekades
dekadesCommunity Cowboy
published in Razer Synapse

THE NEW RAZER SYNAPSE | Faster. Smoother. Smarter.

Do you know what else is an incompetence? Writing a complaint about Synapse 3 in Synapse 4 section. It was Synapse (you know, from RAZER) itself which was displaying the wrong version number in the About…   ¯\_(ツ)_/¯It got automatically updated to a new version despite not being compatible with my only Razer device, so I had to reinstall an OLD version.So besides white knighting anti-consumer brands that offer such a pathetic support on a $250 product…  do you have something to say about why a support software for only 1 device in the system gets automatically updated to a version that does NOT support that only device?  no?  that’s what I thought… 

24515166
Draburbanbyte455
4 days ago
dekades
dekadesCommunity Cowboy
published in Razer Synapse

THE NEW RAZER SYNAPSE | Faster. Smoother. Smarter.

Your 'Synapse' pile of software automatically updated to a new version THAT DOESN'T SUPPORT MY KRAKEN V3 PRO, a $250 headset, so now it doesn’t detect any device at all... 🤦🏻 This is the first time in 40 YEARS I see such kind of incompetence on display...What kind of business and support are you running  there?

24515166
Draburbanbyte455
4 days ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

I have one solution, intead of using Razer dongle you can use bluetooth adapter and connect through bluetooth. Works for me in win11 Interesting…   does that works exactly the same, with Synapse recognizing the headset and allowing you to set options, THX Spatial sound, etc ?

60
Pellziz
1 day ago
Bombayetas
BombayetasInsider Mini
asked in Razer Support

Need to unplug and replug the dongle when starting PC for Kraken v3 Pro to connect

So, this being a Windows 11 issue is out of the way. Good to know then.

17
U
1 month ago
Bombayetas
BombayetasInsider Mini
asked in Razer Support

Need to unplug and replug the dongle when starting PC for Kraken v3 Pro to connect

After many back and forth emails with their so called ‘support’, they only answer with a robotic offer of an RMA, even when it has been already stated by MANY other customers with the same problem that they did an RMA and it DID NOT SOLVE THE PROBLEM:  I think this is a problem with the dongle and Windows 11. Something they need to fix with either a firmware update or new dongles. But they don’t know how to fix it yet. So our only solution is to keep pushing so eventually they care enough to give this bug priority.Meanwhile, the Razer evaluation on Trustpilot is atrocious: https://www.trustpilot.com/review/razer.comAnd I already added my case to it: 

17
U
1 month ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

And after losing your precious time doing all that, and checking (once again) that 🔴it DOES NOT SOLVE THE PROBLEM🔴…  Write support AGAIN for them to make you loose more time doing more random stuff that do not solve the problemI bet this can only be fixed by a firmware update. But all my software, drivers and firmwares ARE ALREADY UPDATED, so it seems in (at least) 🔴EIGHT MONTHS🔴 Razer couldn’t come up with a solution. So maybe it is because they are totally incompetent or maybe it is a hardware fault, it can NOT be fixed and so their best policy is to make us lose time repeating the same useless steps until we desist out of boredom...

60
Pellziz
1 day ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

After weeks, talking to Support, they making me use the “pairing tool”…   everything is the same. 🤦🏻It works for some days…   and then goes back to not working again, forcing to unplug and replug.How this company can get away with selling products so expensive that work so bad?

60
Pellziz
1 day ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Same problem here with a Kraken v3 Pro. A $200 headset. The pairing utility does NOT fix it.This is totally unacceptable.

60
Pellziz
1 day ago

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