Replies posted by pulseBrightGreenweb663 | Razer Insider

Replies posted by pulseBrightGreenweb663

5 Replies

BistreBrownbookdaily598
BistreBrownbookdaily598Insider Mini
asked in Mice and Surfaces

Razer Basilisk v3 won't turn on

I have this exact issue! From what I’ve seen, its somehow related to the scroll wheel and potentially the “smart reel” feature. There are so many posts about this issue, and from so long ago I’ve lost all hope Razer will fix the issue! Clearly this problem is common, and is something to do with the garbage software and firmware they push breaking devices, the fact that they have not been forced to do anything about it is criminal!

1
P
5 months ago
C
Crimson6943Insider Mini
asked in Razer Support

Wired Basilisk V3 Stopped working

I got the exact same issue with my wired basilisk v3 two days ago. Red blinking and won’t connect to any device.

3
A
3 months ago
E
EliOkleshInsider Mini
asked in Mice and Surfaces

Basilisk V3 disconnects when mouse is lifted

I´m having the exact same issue. Can´t find any useful advice anywhere online. The cable is fine, its definitely software related somehow because if the mouse is lifted and the sensor is covered with something without moving the mouse, it reconnects. Have tried reinstalling mouse and usb drivers, updated the BIOS, even reset windows. Another mouse works just fine in the same port. When Synapse is opened, the mouse disconnects alltogether. Maybe unrelated but the smart scroll stopped working properly as well. The scroll wheel got too “soft”. It´s also not filled with debris because once soft scroll is turned off, the wheel works fine again. Having this issue as well. Mouse might as well be bricked. Only reasonable progress was made when uninstalling synapse as well as all drivers. When i reinstalled synapse, the mouse broke again and I haven’t got it working since. Put fresh firmware on it, tested it with different computers, everything.

9
P
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

If I RMA this mouse it will just work and pass all the tests. No one is going to test it like this for a few days. ​ ^ Yes, this exactly. Thank you for posting.   I’m still experiencing the same issues with the RMA replacement unit.  When tech support contacts you, via email, you only have a 24 hour time period to report your findings, then they close your case number! They do not understand that this issue(s) can reoccur within a 72 hour period or longer. My recent case was closed because I didn’t report back before that 24 hour mark… The mouse had a non-responsive episode 48 hours later… So this is a no-win scenario.    At this point, we end-users are each other’s tech support. I’ve learned more by reading various posts on the forum. However if the product is faulty/defective, then there’s nothing we can do to help each other. We can relay our findings by posting them, and warning fellow users not to purchase Razer products.  I’ve never had this much trouble from any other

27
BuckAhRue
1 month ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

The same thing happened to me. My Basilisk v3 all of a sudden STOPPED working, after almost two years, on account of - if it did not itself generate- a BSOD. WHEA_UNCORRECTABLE_ERROR. I tried restarting the PC, nothing. The mouse would simply not work. The RGB lights keep blinking, and there is a physical sound inside the mouse, probably the freewheel spin toggle. I connect it, disconnect it, same thing. I reinstalled Synapse 3, it can’t see it. Stranely enough, I can move the cursor for a split second, at the same interval that it blinks. But oddly, Windows doesn’t seem to see the mouse in device manager, which is bonkers. It seems to be entirely a software issue, right? It probably got stuck inside a loop because of that BSOD, or it might have even caused it… What should I do?! This is the exact same issue that happened to me today. red blinking light, power comes in and out, clicking, sometimes can move the cursor. I tried it on two different windows devices, same issue. I uninstal

49
D
3 days ago

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