Replies posted by Crysanna | Razer Insider

Replies posted by Crysanna

18 Replies

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RazerBladeAdvanced
posted in Razer Support

new Razer Blade Advanced - GPU not working

I've been having this issue but only when i connect it to a Core X. I had to download the drivers and install them manually by picking which driver to install by not letting windows install it to get it working properly.

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4 years ago
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HANHAIYAO
posted in Razer Support

New Razer Blade 15.6 (2019 9th CPU,2080) Synapse 3 Performance MODE

Any update?

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4 years ago
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HANHAIYAO
posted in Razer Support

New Razer Blade 15.6 (2019 9th CPU,2080) Synapse 3 Performance MODE

Not on mine - there's no gaming mode only 2 sliders to set CPU or GPU to low, medium or high - there's no wording saying Gaming Mode.

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4 years ago
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Crysanna
posted in Razer Support

Razer Blade 15 Advanced 2019 RTX 2071 / Core X GTX 1080TI - Nvidia driver keeps disappearing

Frustrated now. This morning, i reset the Razer Blade 15 2019 Advanced using the Recovery Factory Reset (F9 at Start Up). The laptop ran recovery, and ran Windows as it was installed when i first got it just over a week ago 1809 per Winver. I logged in and it is back to the version it was delivered to me in. I've left it at a minimal install level. Synapse installed automatically and updated - doesn't show a Gaming option on the Synapse Performance tab - only shows Balanced and Custom. The original graphic driver that was in use on the RTX 2070 Max-Q was the one as shown on the Razer Blade 15 Mid-2019 Advanced Software and Drivers Page. The version was 419.71. These drivers interestingly do not exist on Nvidia's driver archive so these appear to be manufacturer specifics and the .inf files only hold cards Razer Laptops use which makes sense but made it hard to try and get the drivers on the Laptop and Core X in sync. I set up the Core X Chroma using a 1080TI whilst it was

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4 years ago
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BrightGreenlabbyte740
posted in Razer Support

RAZER CORE X and BLADE PRO 17 ISSUE

Sadly still no progress: This morning, i reset the Razer Blade 15 2019 Advanced using the Recovery Factory Reset (F9 at Start Up). The laptop ran recovery, and ran Windows. I logged in and it is back to the version it was delivered to me in. I've left it at a minimal install level. The original graphic driver that was in use on the RTX 2070 Max-Q was the one as shown on the Razer Blade 15 Mid-2019 Advanced Software and Drivers Page. The version was 419.71. These drivers interestingly do not exist on Nvidia's driver archive so these appear to be manufacturer specifics and the .inf files only hold cards Razer Laptops use which makes sense. I set up the Core X Chroma using a 1080TI whilst it was only connected to my laptop. I did not connect any other razer peripherals so as to minimise any complexities. The system added the card and after it had recognised it and Windows and restarted Windows had installed drivers for the 1080TI but these were 388.13 which meant it was different f

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4 years ago
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HANHAIYAO
posted in Razer Support

New Razer Blade 15.6 (2019 9th CPU,2080) Synapse 3 Performance MODE

I still don't see one after doing a factory reset. I've tried with my account, the test login given to me in another conversation, a guest and even my own separate test login. I've not upgraded to Windows 1903 at this time following the factory reset. It shouldn't be this difficult.

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4 years ago
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HANHAIYAO
posted in Razer Support

New Razer Blade 15.6 (2019 9th CPU,2080) Synapse 3 Performance MODE

Sadly i don't see a Gaming mode on the Synapse Performance tab still.

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4 years ago
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Slaymetender
posted in Razer Support

nVidia Control Panel not installing after new SSD/RTX 2080 GPU Missing is Software

I'm pretty much going to do a factory reset this morning as i've lost patience waiting for support to come back on my escalated issue. Can't use the Razer Blade with a Core X without having to reintstall the drivers every time. Case was escalated on Friday and i've heard nothing since No gaming mode on the Synapse 3 Performance Tab despute a full uninstall and reinstall of all the synapse Fans often running at full speed and have to quit synapse and turn it back on to slow them down Plethora of Windows errors Very frustrated especially after all the money we've spent.

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4 years ago
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BrightGreenlabbyte740
posted in Razer Support

RAZER CORE X and BLADE PRO 17 ISSUE

I did post a workaround that I thought was working but no - back to square one. I'm going to reinstall windows tomorrow.

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4 years ago
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Slaymetender
posted in Razer Support

nVidia Control Panel not installing after new SSD/RTX 2080 GPU Missing is Software

The Nvidia control panel is available now via the Windows Store. I had the same issue and get it.

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4 years ago
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HANHAIYAO
posted in Razer Support

New Razer Blade 15.6 (2019 9th CPU,2080) Synapse 3 Performance MODE

HANHAIYAOYep，I think there is no more "game mode" on latest version of SYNAPSE 3. BTW, windows 1903 did increase overall perfomance. BUT I strongly suggest you not to install latest BIOS or C2 updates which may neff your laptop's perfornance by delivering so called intel security. I've not installed the latest BIOS. Can you advise what the C2 update is so I can avoid it? Many thanks!

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4 years ago
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BrightGreenlabbyte740
posted in Razer Support

RAZER CORE X and BLADE PRO 17 ISSUE

I chatted to Support this morning and they've escalated to the engineers to look at. Will let you know when they come back to me.

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4 years ago
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waynexu980128
posted in Systems

Hey, just wondering how the front led indicator works

Yes, perfectly normal/ The white indicator tells you the laptop is in sleep mode.

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4 years ago
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eli2937
posted in Razer Support

Upgrading SSD on Razer blade 15 mercury white

Hi I can answer one part of your question, yes that drive will work as I have the same in my mercury white. I can't answer the question on the screwdrivers as i've had a case of PC /laptops for years and can't tell you what it is. I used Acronis to create a clone of the original disk onto my new 970 Evo. Popped it in, changed the RAM to 32GB (Vengance), rebooted and all worked perfectly.

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4 years ago
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BrightGreenlabbyte740
posted in Razer Support

RAZER CORE X and BLADE PRO 17 ISSUE

I have no answer for you sadly but i am having this very same issue but in a new Razer Blade Advanced with an RTX 2070 Max-Q using a Core X with a GTX1080TI connected to a 1440p 34" ultrawidescreen monitor. I have reached out to Razer and will let you know if i get a resolution. Very frustrating.

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4 years ago
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Crysanna
posted in Razer Support

Razer Blade 15 Advanced 2019 RTX 2071 / Core X GTX 1080TI - Nvidia driver keeps disappearing

OK so I've managed to see what's happening but have no idea how to fix this. I shut the laptop down Connect the Thunderbolt drive Start the laptop The Core X fires up When it has all started Device Manager shows a GTX 1080TI (in the Core X) and The RTX 2070 (with a yellow triangle) The Nvidia GPU Activity icon in the notification tray shows the GTX1080 TI as active and the RTX 2070 as disabled. Play games/use computer. When done, shut down laptop disconnect the Core X When I start the laptop, the RTX 2070 is still disabled in the Nvidia GPU activity icon Device Manager shows the RTX 2070 as disabled. When I open GeForce Experience immediately it asks me to install the latest driver (currently 430.86 - which i have installed numerous times) Once installed it all is working fine However, if i connect the Core X again from a shut down state the system will disable and not renable the drivers again I suspect this to be a Windows issue but it is very frustrating to have to do this on a

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4 years ago
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HANHAIYAO
posted in Razer Support

New Razer Blade 15.6 (2019 9th CPU,2080) Synapse 3 Performance MODE

Hi There, Like you I have a new Razer Blase and upgraded the 500GB M.2 to a 1TB 970 Evo Pro. I actually used Acronis to clone my original drive before replacing it. The system has updgraded to the latest version of Windows 1903. I've updated graphics drivers and all available updates. I also cannot see a Game Mode on the Synapse Performance Tab either - I have the Razer Blade 15.6, 9th Gen CPU, RTX 2070 Max-Q.

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4 years ago
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sleezykicked
posted in Razer Support

Fans constantly on

I'm noticing the same issue. I have a Razer Blade 15 with the RTX2070 MaxQ. I note from Task Manager Synapse is using a lot of memory and CPU. As a test i exited all Synapse apps to see what would happen. Silence. CPU and memory utilisation went right down and the fans also slowed down and the laptop is still cool. I dont mind them running fast when under game load but it was like the original posters point stat there with just the screen open. Currently starting the apps one by one to see which one it is.

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4 years ago

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