Replies posted by diegoesp | Razer Insider

Replies posted by diegoesp

23 Replies

diegoesp
diegoesp
posted in Systems

Razer Blade 14'' (2016) - problems with BIOS updates

Try opening a support ticket in support. https://insider.razer.com/index.php?forums/support/ They were super nice and tried to help me fix it. They were not successful, but at least they're paying attention. My best bet, right now, it's to wait for a new BIOS update.

2
diegoesp
4 years ago
diegoesp
diegoesp
posted in Razer Support

Razer Blade 14'' (2016) does not sleep correctly anymore after applying last BIOS updates

Awesome. Thanks for being so attentive.

6
diegoesp
4 years ago
diegoesp
diegoesp
posted in Razer Support

Razer Blade 14'' (2016) does not sleep correctly anymore after applying last BIOS updates

Got it. Just sent you my S/N through private message. On the side of sleep/hibernation, I made the test and this was unexpected. Hibernation "hanged" in the same way than sleeping did (small green led light tilting for a long time). I forced shutdown the laptop, and when I turned it on my full state came back. I tried this two times so there's no chance of error. It seems that the state gets fully written to disk but the laptop fails to completely turn off for some reason.

6
diegoesp
4 years ago
diegoesp
diegoesp
posted in Razer Support

Razer Blade 14'' (2016) does not sleep correctly anymore after applying last BIOS updates

Thanks! BIOS Version/Date Razer 2.03, 5/16/2019

6
diegoesp
4 years ago
diegoesp
diegoesp
posted in Razer Support

Razer Blade 14'' (2016) discharging while gaming

Guys, I just found the reason. The issue manifests when I've got my laptop plugged in to my 144hz monitor. If I activate Whisper Mode in my nvidia card and keep/lock the FPS below 60s no discharge happens. I tested it using Heaven Benchmark. <SUBJECTIVE>I can also add additional detail (and this is subjective, I have not tested it, this is only perception): This did not happen before that last BIOS update. When I installed the latest BIOS update I noticed that performance in the laptop had improved noticeably while gaming at higher FPS (I was happy!). I think the last update unlocked something in the discrete card / optimus setup and it is draining more power now under certain conditions to fuel that performance.</SUBJECTIVE> Do you still need the battery report?

5
R
4 years ago
diegoesp
diegoesp
posted in Razer Support

Razer Blade 14'' (2016) discharging while gaming

It only happens when playing games. I think it started to happen when I updated my BIOS to the latest version BIOS Version/Date Razer 2.03, 5/16/2019 But I'm not 100% sure. I've read around that this could also be caused by a defective charger; I'm not seeing any problems outside of gaming though.

5
R
4 years ago
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noadio
posted in Systems

Blade 14 fan noise reduction options?

noadioThanks for the response. Run through updates and all I've got after running all of them was pop up screen saying: "This firmware tool is for use only with Blade and compatible system. The application will close now." Which I assume it means laptop is already updated, still though I have old 2016 BIOS without turboboost configuration option. Thanks Are you sure you're using the appropriate update for your system? did you check the product code?

8
N
4 years ago
N
noadio
posted in Systems

Blade 14 fan noise reduction options?

I have a Razer Blade 14 2016. After updating the firmware noise reduced considerably; I did it a long time ago but now my Razer makes less noise than a Dell XPS 15 or a macbook. Here: https://support.razer.com/gaming-laptops/razer-blade-v5/ Section: My Razer Blade 2016 (GTX 1060) seems to have excessive fan noise, even when it is only idling. Make sure to select your exact system, and also be careful with the other patches. I fully patched my system a week ago and some things are not working as expected.

8
N
4 years ago
EggsLeggs
EggsLeggs
posted in Razer Support

Bad motherboard firmware on the blade may expose your laptop to malware!

Just went through all patches in here => https://support.razer.com/gaming-laptops/razer-blade-v5/ Wanted to share my experience. I was able to to install all of them except for "Manufacturing Mode" (CVE-2018-4251). When I try to install it the progress bar starts moving and then the updater app force closes. I've contacted support and they tried a couple of workarounds but no success. They suggested me to reset the laptop but I will not do that, since it takes lot of time and effort and it is not likely to fix the problem, probably they're suggesting per process. I've told them that and that I will wait for a few months before considering it, maybe they will find a fix during that period. While the laptop is still working, one very unfortunate side effect of the patching is that sleep is not working as expected anymore. Every time I try to put the laptop to sleep it hangs, it is not possible to turn it on again, I've got to do a force shutdown to get it back working. I'm debugging

19
diegoesp
4 years ago
EggsLeggs
EggsLeggs
posted in Razer Support

Bad motherboard firmware on the blade may expose your laptop to malware!

Hi! I'm channeling this through systems@. Is that OK? Thanks

19
diegoesp
4 years ago
EggsLeggs
EggsLeggs
posted in Razer Support

Bad motherboard firmware on the blade may expose your laptop to malware!

I was traveling for the last couple of weeks. Now i'm back so I will continue dealing with this. Any news whatsoever?

19
diegoesp
4 years ago
EggsLeggs
EggsLeggs
posted in Razer Support

Bad motherboard firmware on the blade may expose your laptop to malware!

Damn. You should write to [email]systems@razersupport.com[/email]. Maybe they cand lend you a hand? :P

19
diegoesp
4 years ago
EggsLeggs
EggsLeggs
posted in Razer Support

Bad motherboard firmware on the blade may expose your laptop to malware!

The thing is not looking good for now. I have executed the patch several times but it stucks in the middle. Support has suggested me to do a factory reset, but my machine is fresh (I formatted like a couple of months ago) and running windows 1809. I find hard to believe that is the issue. So after a few days they got back to me, asked me a couple of things and never resumed conversation. So... I assume they're looking around trying to solve the issue :(

19
diegoesp
4 years ago
EggsLeggs
EggsLeggs
posted in Razer Support

Bad motherboard firmware on the blade may expose your laptop to malware!

Hey! i have updates. I have contacted support, they supplied this document: https://dl.razer.com/manuals/B56H1234F122.5/Razer%20Blade%20Intel%20ME%20Firmware%20Update%20Instructions%20for%20HFB5B6.pdf Inside the document you can find a link to the IME updater. However, I tried to execute it and update my firmware, but the program hangs. It hangs in the middle of the process (see attach). The keyboard and mouse are disconnected during the process. Apparently this is done by the program so you cannot do anything during the process. It was spooky, at first I thought that it had bricked my computer but I could still see notifications and CTRL+ALT+DEL responds. I logged off, per support recommendation, and everything is still working. I'm talking to support to try to debug the problem. Note: the press already released that there's an fix - https://www.techspot.com/news/79557-razer-issues-fix-well-known-intel-firmware-vulnerability.html Last update: I went through a checklist with the

19
diegoesp
4 years ago
EggsLeggs
EggsLeggs
posted in Razer Support

Bad motherboard firmware on the blade may expose your laptop to malware!

Are there any news regarding to this? Has anyone opened a support ticket? This could easily be fixed by a ROM update; it would be nice to hear from Razer to know if all systems are effectively affected. I will open a ticket now Note: there's an update in the thread posted by @EggsLeggs that includes a supposed fix. I'm not going to execute anything that I get from any site at this point :) I'll talk to Razer first

19
diegoesp
4 years ago
S
Stupid_Sexy_FlandersInsider
posted in Razer Support

Blade 15 (2018) wont update to win10 1809

Just to provide a follow up and for anyone that comes looking for info to this thread. I updated the video driver and, effectively, the update started to appear. But, I was unable to install it. Weird Windows Update errors started to rise, those kind of generic errors that Microsoft likes so much that are impossible to diagnose. I ended creating an ISO with the Windows ISO Creation tool and installed a fresh copy of windows, fully updated to 2018 October Update. Three days have passed and everything seems to be peachy. I had one issue though: the interface was kind of laggy / slow, I looked around and it seems to be a problem with Windows Defender realtime protection and winver 1809. I disabled realtime protection for the time being and things look just good.

10
diegoesp
5 years ago
S
Stupid_Sexy_FlandersInsider
posted in Razer Support

Blade 15 (2018) wont update to win10 1809

Got it. Thanks for your help! Weird... shouldn't Windows be doing this?

10
diegoesp
5 years ago
S
Stupid_Sexy_FlandersInsider
posted in Razer Support

Blade 15 (2018) wont update to win10 1809

In general I'm not really eager to get Windows updates... but I heard this one includes performance improvements for meltdown and spectre fixes, so apparently it should be worth it.

10
diegoesp
5 years ago
S
Stupid_Sexy_FlandersInsider
posted in Razer Support

Blade 15 (2018) wont update to win10 1809

Razer Blade 14' (2016) here. What is the best way to do these updates? I know you can download the drivers from Intel... but my system seems to be working OK. Any official Razer way of updating this? It seems that Synapse does not handle drivers yet

10
diegoesp
5 years ago
kennethyha
kennethyhaInsider
posted in General Discussion

Gsync for FreeSync Monitor Driver is up!

JoikansaiAgain, is it Blade 14? Because it is not g sync compatible. Usb c Thunderbolt port and hdmi can output high refresh rate more than 60Hz, it doesn’t need directly connected to gpu unlike g sync, it’s not software related issue but hardware. Still have usb c dock that could output more than 60Hz on 144Hz Monitor on my old Blade 14, but doesn’t have Blade 14 anymore to test, can only confirm that hdmi Blade 15 can’t output g sync on g sync on g sync predator monitor but can output high refresh rate, forgot if it was 120 or 144Hz. It's a Razer Blade 14 2017. Cannot get more than 60 hz over HDMI. Through DisplayPort, I can My Razer has an GTX 1060. According to Nvidia documentation GSync was implemented for all 10x cards. Of course, I don't know if I have any other hardware constraint that impedes me from using GSync.

18
BlackFireDragon
5 years ago
kennethyha
kennethyhaInsider
posted in General Discussion

Gsync for FreeSync Monitor Driver is up!

JoikansaiThat display means that it isn’t directly gpu connection. Is it native DP port or TB3 with DP adapter? I think you own Blade 14, don’t you? In that case, any ports of Blade 14 couldn’t support g sync due not direct gpu connection, yes because optimus. But with Razer Core you can get direct gpu connection. To check that you can look at PhysX connection. Now I’m on my stealth egpu setting. I can confirm that hdmi connection isn’t working on this new adaptive sync feature, even with Razer Core, I should use DP connection. Blade 14 usb C TB3 can output when I’m not wrong 144Hz/120Hz but not g sync and can’t act as DP, it may be why it doesn’t show that. I think it has to be software related. I'm going through the display port to get 144hz. If this went through the intel card I wouldn't be able to get a 144hz refresh.

18
BlackFireDragon
5 years ago
kennethyha
kennethyhaInsider
posted in General Discussion

Gsync for FreeSync Monitor Driver is up!

How do you manage to get the "display" menu visibile in the nvidia control panel? it seems that optimus hides it for me. I've got a Freesync 144hz monitor plugged to my razer blade through display port. I get 144hz perfectly thanks to that, and I've enabled Freesync in the monitor menu, but I still don't get the display menu to enable it in the card.

18
BlackFireDragon
5 years ago
kennethyha
kennethyhaInsider
posted in General Discussion

Gsync for FreeSync Monitor Driver is up!

How do we enable this? I'm confused by Optimus, I saw this guide (https://www.pcworld.com/article/3333637/components-graphics/nvidia-driver-freesync-monitor-support-geforce-graphics-cards.html) but I don't even have those options and I don't know how to enable them. It seems that Optimus hides them, though I have my 144hz monitor connected through Thunderbolt and it works beautifully.

18
BlackFireDragon
5 years ago

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