Replies posted by coolBlackCoralsecret529 | Razer Insider

Replies posted by coolBlackCoralsecret529

31 Replies

P
PH1lTH
posted in General Discussion

What do you guys think of the Razer Customer Support?

M-S-GMan hat das Gefühl, beim Support arbeitet für jedes Land ein Mitarbeiter. Daran sollte Razer echt arbeiten. Hat hier eigentlich wer Erfahrung, wie lange eine Notebook Reparatur dauert? Länger als 2 Wochen inkl. Anmeldung? Mein Tipp: kontaktiere den deutschen Support. Dort bekam ich immer recht schnell Antworten und am Ende wurde sogar deutsches Recht befolgt ;) Razer (Europe) GmbH, Essener Bogen 23, 22419 Hamburg, Germany, HRB: 102467 Geschäftsführer: Min-Liang, Tan Tel: +49 (40) 4192 99300, Fax: +49 (40) 4192 99329 Umsatzsteuer ID ist: DE256596027, Amtsgericht Hamburg

6
M-S-G
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

LusabitThe most strange thing is, that nobody cares. It seems, that nobody is interested in satisfied customers or qualified critics. Maybe their management is too busy counting money ;) Lusabit There is a forum, and the only reaction comes, if someone breaks "the house rules", by banning the user's account. Thats pur censorship! I have never had a similar bad experience with any other brand. Still can't believe, that it's like this. But it is. Exactly what happens to me, here and on reddit. But on reddit it is a little bit different. All public visible complaints are answered quickly by so called RazerCustAdvocacy with sweet excuses and promises. Then they lurk you into the darkness of PMs and simply forward your issues to the US Customer Support. What happens than and there is history ;) Phil PS: my job isn't troubleshooting broken Razer products, my motivation is to help other customers to be treated fair.

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

MrBuliPs; it's also weird that Razer seem not aware about the analog issue, they ask me to make a video, when there already are out on YouTube. I'll make one, and see how things go. Don't waste your time for that! I just linked to the existing videos with the remark that I wouldn't be able to document it any better.

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

[LEFT]Writing from another account as I got hit again by: Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server.[/LEFT] [LEFT]DekadesHey folks, I wanted to stop by and drop a note. Thank you for your message Dekades. It is good to read that I should not be censored, but that the faulty system is to blame It's true only one message from me was actively censored. It got deleted because I inserted an - anonymized - screenshot of a response from customer support. I had inserted this to show that the support continues to give incorrect answers. Incorrect because it was decided six months ago that the problem would no longer be solved and all work on it was stopped. What bothered me most about US support was that it took several days to answer. Some reactions took even two weeks. Response times of this quality make it difficult to have a dialogue. Without dialogue, you don't feel that your problems are taken seriously. In addition, time

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Are you in contact with the European Support or still talking to the US Support ? Did they asked you also to return the device to the Netherlands on your own coss ? Check what customer protection laws are valid for France. Even if they don't have a french office they do target a french audience by translating their offers to french. Because of that french laws have to be applied. At least that's the way it is in Germany. Hope it's the same or close to the same for you in France. Phil

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

PS: 'Change' is the lawfull wording for what we simply call a complete refund. Once again I'm not able to post as PH1ITH again for unknown reasons. Phil

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

I don't think they have different switches. If you want to try, be prepared to test the device immediatly so you still could refund it in the first 14 days when not fully satisfied.

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

A long time ago (14-Dec-2019) I had contacted support because of the problem that the analog keys don't work as promised. (Gaming pad actuation causing inaccurate/early execution with his trigger point) Only 10 days later (24-Dec-2019) I was contacted by the 'Tech Escalations Team' and asked to take a lot of steps to fix the problem. It was the usual text module: - uninstall Synapse 3 - manually delete ALL Razor files in the file system - manually remove ALL Razer device drivers - Restart the PC - disable any network and virus protection - install the latest version of MS.Net and Visual C++ - remove older versions of MS.Net and Visual C++, - install the latest version of Synapse 3 - and guess what? Reboot the PC. I find that are a lot of steps to have a hardware problem analyzed by the unpaid customer. I estimate roughly 2 to 4 hours of work to perform these steps. This is more working time for Razer than it took me to earn the money the device did cost. By following the steps exac

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Not a single electronic way (mysupport.razer.com, telephone, Insider, not even Reddit) has helped to solve the problems I'm experiencing with the Tartarus Bro-ken :slightly_sad: I'll now have to switch over to registered snail mail. This is the only way to lawfully proof what communication did happen. Because I have now completely written off the keypad, I will consider the return or repair as a game and will turn the table. I do enjoy games where I can waste a lot of time ;) Have a nice and bright 2020 !

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

You are right, conversation dilution is a good and valid point !

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Is this the reason why supporters always write: "Let's continue in a conversation" ? Btw: I did anonymise the names of the Razer staff to fully respect their privacy.

111
dekades
4 years ago
R
radioPowderBluewire320
posted in General Discussion

When will Orbweaver chroma stealth be in stock???

Please be aware that the Orbweavers are not support by Synapse 3. The product manager decided that it will not get migratete to Synapse 3. Synapse 2 devices can not communicate with Synapse 3. Don't expect interdevice communication to work. I've heard that it's not possible to get RGB effects syncronised as well. I've not tested it myself, just rumours from the here. If you own newer Synapse 3 driven devices I wouldn't recommend buying the Orbweaver as addition. Good luck Phil

2
C
4 years ago
A
AmethystfastOPAL436
posted in Keyboards

Number of layout greater than the amount of profiles, on the razer tartarus pro.

I don't think that is possible. While holding a key down you are not able to switch layers. You need to relase ALL keys to be able to change layers. Here is another guy complaining about that broken feature in detail with examples, although he got a game centric view on that. I would recommend to buy the Tartarus Pro because it's main feature (analog switches) is not working as advertised. Better spare the bucks and get one of the cheaper ones. You might want to read the What do you guys think of the new Razer Tartarus Pro? thread. Good luck Phil

2
A
4 years ago
C
coolBlackCoralsecret529
posted in Razer Support

How to avoid four letter words when dealing with Razer Support ?

Update: finally I got an RMA and shipping slip. Hape that the rest of the refund process works better than getting it started.

1
C
4 years ago
J
Jembury
posted in Razer Support

Getting a RMA #

Mostly the same here :(

1
C
4 years ago
A
AsianGuyDudeowo
posted in General Discussion

Made a case about my razer phone 2 a week ago. How long till support replies?

Having the same issue with my ticket. And now season days start. So I don't think we get an answer in this year.

1
C
4 years ago
Jenjar
Vanguard
JenjarVanguard
posted in General Discussion

What Razer Gear Do You Want For Christmas?

My wish for Xmas would be that Razer doesn't treat their duped Tartarus Pro customers like supplicant. I'm waiting for a reaction to my support ticket for a week now. So unbelievable!

126
J
4 years ago
Synomenon
SynomenonInsider Mini
posted in Keyboards

When is this being released?

@Synomenon I wish I had your wisdom. Then I would still be a happy user of Synapse 2 and would think buying Razer products is worth the big bucks. Too bad it came different. Trying to get my Tartarus Pro-crastination refunded is taking days. It feels like back and forth.

9
C
4 years ago
Synomenon
SynomenonInsider Mini
posted in Keyboards

When is this being released?

While waiting you might want to read this thread: What do you guys think of the new Razer Tartarus Pro? https://insider.razer.com/index.php?posts/511404/

9
C
4 years ago
Z
Zoomorph
posted in Razer Synapse

Synapse 3 still beta. This is getting borring...

Joikansaiand keep in mind when I’m not wrong gmail that we’re using now was even 5 years on beta phase so 2 or 3 years personally it’s normal. Keep in mind, Gmail is a free Service nobody needs to use. We are talking about hardware that we paid for and that is close to worthless without drivers. I think that isn't compareable at all. Phil

7
F
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

Maybe we are lucky and they will refund the complaining customers. Keeping fingers crossed for that.

111
dekades
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

From my opinion this is a hardware design issue and they will not be able to get it fixed with a software update. I have asked for a full refund because of false advertisment of features. I just want this hardware (Tartarus Pro), software (Synapse3) and communication (support) disaster to end as soon as possible. Beside all that trouble, I still enjoy my 'historical' and out of support Orbweaver gamepad and Ouroborus mouse. I'll wait until they have fixed the Synapse 3 issues before I'll ever consider buying new Razer products.

111
dekades
4 years ago
A
Anonymous
posted in Razer Synapse

Devices Supported by Razer Synapse 3?

ARMOR_152I wouldn't worry about less than 1% of resources being used. If there's any bugs left let them know, the only ones I noticed were fixed many months ago. When it comes to CPU costs, I can agree with you. The time I had to waste fumbling around with two different driver software is unfortunately not visible in this diagram ;) PS: thanks for the friendly smile on my face now

231
Y
4 years ago
A
Anonymous
posted in Razer Synapse

Devices Supported by Razer Synapse 3?

The reason why I do pay a porsche price for Razer products is that I expect to have ONE working software ecosystem that do drive all my devices in one. If I would be ok to have multiple ecosystems on my system I also could go for multiple vendors. Another point is that it is not possible to use interdevice functionality between my existing Razer products and new products because Synapse 2 driven devices can communicate with Synapse 3 driven devices. This is clearly a loss of functionality that was a key reason for me to buy all my devices from one company. And this is what I call it planned obsolescence, driving customers to thrash good working devices because of reduced functionality because software issues. Do you think it is ok to promise to add 'legacy' devices to Synapse 3 and than don't deliver ? Is it ok to deliver porsche priced hardware with a software that still in beta after 3 years ? I don't think so and I got badly surpised by this facts. Btw, the so called 'legacy' Or

231
Y
4 years ago
RocketSkates93
RocketSkates93Insider
posted in Keyboards

What do you guys think of the new Razer Tartarus Pro?

WTF, my less then one month old product is already out of warranty ?

111
dekades
4 years ago

Badges

View More
CookiesCookie settings