Replies posted by dsocohen | Razer Insider

Replies posted by dsocohen

10 Replies

1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I'll just chime in here as well to say that I'm having the exact same problem as OP just to bring more visibility to this issue. The problem seems to be with Razer's drivers or the firmware for the Mouse Dock Pro. I'll also add that while my Mouse Dock Pro starts working after unplugging and replugging, the RGB lighting scheme will not update as the mouse battery percentage increases. It always retains the original color status as when I originally placed the mouse on the dock.

77
U
23 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

JuegosdelaTuberiaI have the following problem: when i choose basilisk v3 pro mouse battery charge meter theme in mouse dock pro it only red mark download. You charge the mouse wirelessly on the mouse dock pro and it doesn't update. that is a software problem I imagine that it does not update the information of the dock pro I'm having this issue as well. I'm also having another issue where the Mouse Dock Pro is not recognized on initial boot and I have to unplug and replug the device to get it working again.

138
ThomasCircle
11 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

This is squarely a Razer issue that they MUST fix. There are too many instances of people having the same problems to simply chalk this up to defective hardware. I’m now on my second Mouse Dock Pro and am still having this issue 50% of the time. HELLO RAZER….please provide a firmware update to fix this behavior! The only firmware available for the Mouse Dock Pro is the initial release from November 2022 and it hasn’t been updated since!For those that might be interested in my system specs, I’m running W11 on an MSi Z790 Ace with an i9-13900k and 32 GB of Corsair Dominator Platinum.

77
U
23 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I updated my firmware as well, but I saw nothing in the firmware release that references this problem. I don’t expect that this will fix the issue. I’ll keep you all posted.

77
U
23 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Argh! This freakin’ firmware update broke my RGB LEDs again! Now they no longer cycle through the colors as the mouse charges up. This is ridiculous.

77
U
23 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I don’t think razer will fix this issue for MSI motherboards   but they have released a new firmware update yesterday. Still having the same issue.   1Punch, can you confirm that your Mouse Dock Pro’s RGB LEDs no longer cycle up through the colors as your mouse charges (red > orange > yellow > green)? I had this issue on my first unit that required a F/W update. My second unit was newer and didn’t require a F/W update so it worked properly in this regard straight out of the box. Now, that I’ve updated the F/W again, this problem is back.

77
U
23 days ago
Brocky36
Brocky36Insider Mini
asked in Razer Support

Update Issue - 0% Battery

I’m experiencing the same with Basilisk v3 Pro. I also can’t change DPI on the fly with the associated button. This update broke a few things.

2
Razer.Aero
5 months ago
F
Ferelith06Insider Mini
asked in Razer Support

Connecting Issues with charging dock.

Grr!!! Same boat as all of you. With all the issues I’ve had with the Basilisk v3 Pro and the Mouse Dock Pro, this may have just put me over the edge. Back to Corsair mice I go...

15
W
2 months ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again. The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC. I also get the issue when my PC goes to sleep. When waking the PC I get the same problem. I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install. Does anyone else have this issue on Windows 11? Hey guys ! I spontaneously discovered this so I could temporarily fix this error. That's when we start the computer, we often move the mouse and click to make the mouse light up. I've been doing that for the past few days and when the computer has finished booting, the mouse is immediately recognized. Although it is not something that can replace the need for Razer t

77
U
23 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Hey guys, on April 7th i reported to MSI about the malfuction of Dock Pro on MSI motherboard. After a few days of conversations，i have sent my Cobra Pro & Dock Pro to MSI for testing. Then they encountered the same problem, but it was not obvious:  After they set up the platform,there has been a one-time occurrence where it could not be recognized, but it was detectable again after rebooting. Since then, whether turning the computer off and boot on again or rebooting, it can be recognized, which was different from my situation. At present they havent found a method to reproduce the issue immediately, but they are still working try to look out what happend on those devices. I have collected and sent some motherboard model from this post, but they request more information like power supply ,OS version and Synapse version.If someone want share their info, please repo on this post. I can provide modre data if necessary. Thanks for offering up your hardware to MSi.Newer MSi motherbords

77
U
23 days ago

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