Replies posted by GMdoghunter666 | Razer Insider

Replies posted by GMdoghunter666

20 Replies

dekades
dekadesCommunity Cowboy
posted in Audio

THX Game Profiles

I purchased the THX Spatial sound software last night and believe me what a difference it makes to your games,ive only tried it with the elder scrolls online boy what a sound its really lifelike,definitely worth every penny paid.

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3 years ago
dekades
dekadesCommunity Cowboy
posted in Keyboards

Ornata V2 | The Hybrid Advantage

Dekades Clicky, tactile feedback meets soft, cushioned touch - seize the Hybrid Advantage with our all-new Razer Ornata V2: http://rzr.to/ornatav2 ✅ Razer Hybrid Mecha-Membrane Switch ✅ Multi-function Digital Wheel and Media Keys ✅ Powered by Razer Chroma RGB ✅ Plush leatherette wrist rest ✅ Cable routing options Learn more about the Razer Ornata V2 here: http://rzr.to/ornatav2 excellent keyboard thats the one im using so comfy with a nice clicky feel.

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3 years ago
GMdoghunter666
GMdoghunter666Insider Mini
posted in Razer Support

fully decked out achievement

well i really do call this first class support its now the middle of november and still havent received any communication whatsoever regarding my issue.Totally unhappy indeed.

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3 years ago
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tonrz
posted in Razer Support

New Tartarus Pro directional keys getting stuck

same issue with me as well bought my tartarus pro v2 in october 20 now key number 20 or the space bar key/jump key sticks randomly,this should be an issue of great concern for the developer,they really should get on top of their products.

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3 years ago
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polyHarlequinup386Insider Mini
posted in Razer Support

Razer Barracuda Pro issues in Win 11

I am also having issues with the barracuda pro headset as well similar issues with the firmware update,randomly telling me that there is a firmware update available then you run the application and it tells you the firmware is up to date.I only got my headset 2 days ago and right from the beginning it has been issues.The main issue that i am having is when you launch synapse the THX Spacial modes arent available and no matter what you do after many uninstall and reinstalls of synapse it is still the same.Mean come on guys this is a very expensive headset,the least you can do is make sure that it actually works properly.Again to add salt to wounds,when i plug up my older Nari Ultimate headset everything works perfectly No Issues at all.So is it a hardware or a software issue that we all have here.That is very questionable indeed.Good thing that i bought them from amazon as if they are faulty,simple they are going back.I’m not pating in excess of £200 for something that simply doesnt wor

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5 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

I like many others in this thread have the exact same issue of the THX Not working in synapse,i even contacted there support,who were of next to useless to me,gave me the usual runaround of sending the logs to them etc,sent the logs off that was about 1 and a half months ago,so i wouldn’t hold my breath waiting on a reply,then they closed my ticket even my reddit chat with support as well was closed.Just plain ignorance,considering the cost of this headset,it is just beyond ridiculous to be treated the way we are all being treated here.They do forget that if we stop buying there products well business will go downhill pretty fast.You always keep the customer happy to have a success in business,seems like they only want our money,then we are left hanging with partially working or even broken products.What i did read somewhere on the forums here was support had advised NOT to update the firmware on the barracuda pros apparently a member who hadnt updated the firmware on these had everyth

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10 months ago
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FenrirDeAlioth09Insider Mini
asked in Razer Synapse

SPATIAL AUDIO MODES - I don't see the options

same problem as the rest of you here with the Barracuda pro headset,thx not showing any of the modes,apparently there is an update supposedly getting released to fix this,but honestly i wouldn’t hold my breath waiting on a reply from them,i had an open support ticket with them,sent them my logs etc as well,that was over a month ago the even closed my ticket,just plain ignorance,i even got a reply on reddit from them as well,guess what another deaf ear they even closed the chat.As others have said here they just want our money and nothing else they don’t care in the slightest for there customers at all.If everyone woul;d stop buying there products then maybe things would change.We will probably never get a fix for this if we are all lucky we might,just don’t rely on them for that.Hopefully we do get a fix eventually considering the cost of these headsets,simple if you can’t release a working product with working software,then don’t release it at all.

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GMdoghunter666
11 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

An update has been released ! Everything worked First of all please let me thank you for advising that an update has been released.So to add to that i completely uninstalled and reinstalled synapse 3,even used the razer cleanup tool-NO SUCCESS. Still the same options don’t show up in the THX Area of the barracuda pro,yes there seems to be an update 06.06.2023 but the version it installs is completely the same (3.8.428.42117) Not the newer version (3.8.531.52615) that was promised from Razer.I have attached the images showing the versions etc and still the same issue that remains,this is on a clean install of windows 10 also.Once again thank you for the heads up and thank you for your help it really is appreciated greatly.Thank you.     

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10 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

@GMdoghunter666 It might be possible that the rollout of updates is splitted in regions….    I have the newest version (received via the update function in Synapse 3).  Thank you all most kindly indeed i am very grateful for all your help    

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10 months ago
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thinkLavenderRoseammo757Insider Mini
asked in Audio

Barracuda Pro Synapse 3 THX Mixer DONT WORK

I can confirm that after the update everything works as intended,I do believe they are rolling the update out in stages and not everyone at once,but once you get the update they do work as intended with the thx options back and working.To say anything it has taken then nearly 2 months to actually fix this issue which in any sense is BEYOND RIDICULOUS,overall they are working but won’t be buying anything razer again. 

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GMdoghunter666
11 months ago
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FenrirDeAlioth09Insider Mini
asked in Razer Synapse

SPATIAL AUDIO MODES - I don't see the options

Doesn't make any sense to fix after all this time. Returning was .You didn't comment. Don't know what it is themselves . Again, buy this headset and I can't live the same adventure. Have a read at that you will see there are many people having the issues with thx and barracuda pro headsets 

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GMdoghunter666
11 months ago
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FenrirDeAlioth09Insider Mini
asked in Razer Synapse

SPATIAL AUDIO MODES - I don't see the options

wrong reply sorry didnt look properly there disregard that 

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GMdoghunter666
11 months ago
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FenrirDeAlioth09Insider Mini
asked in Razer Synapse

SPATIAL AUDIO MODES - I don't see the options

I returned it. I have never seen such an infamous service, the service did not admit that it was defective . So I sent this correspondence, and luckily the repair period has expired and I will get a refund now. If you are lucky, get rid of this headset is a completely defective product. My only advice to you is to also buy the THX software for $ 20 and that's how it works. Yes i agree with you there totally unacceptable service from razer and giving us the usual runaround,you are better off without these headphones,not worth the effort and even that the considerable cost of them.

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GMdoghunter666
11 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

To be perfectly honest it doesnt really surprise me what is happening here with the usual upload your logs routine and all the other stuff,I can confirm though that the latest update does fix the THX issue and hopefully you get that soon.They seem to be rolling it out in stages.

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10 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

So… THX Spatial Audio is working now but i noticed that the EQ settings (bass boost, audio normalizing and “some quality”) are not working anymore or they turn off randomly … xD Can anybody confirm this issue? Yes i can confirm that is happening,The THX Part is working as it should,but the EQ settings etc you have to switch them on manually every time you turn your headset on or off from a cold boot.Also you have to manually turn on THX As well it seems like its not remembering the settings.Apart from that it is working but seems a bit buggy still.

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10 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

Maybe we get a fix in autmn ;-)    But even moving the slider of these EQ settings are without any effect as it should to be. I think that THX is also already active on first start/boot but if I switch to the THX options, get the visual feeling this it is just starting.    But as long as I have THX SA it‘s not that bad…  Funnily enough i didn’t try moving the EQ Sliders,thank you for bringing that up,in that case that is probably another thing going on.Yeah i agree with you about the Autumn fix it has took them way over a month to even get to this stage just to get the THX working in general.Thank you for you input and hope they finally get all this mess fixed up soon.

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10 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

Yes i have to agree there is something defintiely wrong with the programmers,makes you wonder if they are playing one big guess and try game to see if things work or not.

29
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10 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

Ok now that's just great, in addition, just started noticing, the synapse doesn’t even pick up my headset anymore unless I unplug the dongle and plug it back in - come on guys. Strangely enough at random i have the same issue as you,sometimes i have to turn the headset on and off twice for it to pick up the headset,and to add to things again at random it keeps asking you to update the firmware on these and there is no firmware update available,i agree this should not be happening with a premium headset like this just goes to show you ,they don’t actually care about there customers here.

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10 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

Strangely enough at random i have the same issue as you,sometimes i have to turn the headset on and off twice for it to pick up the headset,and to add to things again at random it keeps asking you to update the firmware on these and there is no firmware update available,i agree this should not be happening with a premium headset like this just goes to show you ,they don’t actually care about there customers here.

29
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10 months ago
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byteNeonGreen571Insider Mini
asked in Razer Support

Update 24th April Synapse 3.0 NUKED the Barracuda Pro

Tomorrow it will be two months since the headphones don't work properly, do we do something to celebrate?🎈 We throw a programmers party and teach them how to properly code and program software that Actually Works,it is just shocking the way they treat us with the software considering the cost of the items involved.Support is always Next To Useless

29
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10 months ago

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