Topics started by BuckAhRue | Razer Insider

Topics started by BuckAhRue

7 Threads

BuckAhRue
BuckAhRue
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I want to update this forum by stating that on 7/26/2023 at aproximately 11:00 a.m., I turned my computer on for the first time of the day (I usually restart/shutdown about 5-8 times per day, I’d know because I grew up on Windows 95). I noticed that my mouse was non-responsive. It did not light up, nor register a cursor icon when fully booted into the Windows 11 Pro UI desktop environment. I seemed as though it wasn’t even receiving power via the USB 2.0 port (the I/O of a ASUS ROG Strix B660-A Gaming WiFi D4 motherboard)...And, Yes, my USB ports are all doing just dandy. Though I do ponder now, if Razer devices & software can damage your USB ports?So I restarted the computer via using the keyboard navigation/shortcuts. Once the computer restarted, the mouse lights were on, but the mouse did not function and there was still no cursor to be visible on-screen.I shutdown the computer. I unplugged the mouse. Turned the computer back on. Waited until Windows 11 Pro had fully booted into

27
BuckAhRue
1 month ago
BuckAhRue
BuckAhRue
asked in Razer Support

Mouse & Keyboard Disconnects/Issues? My "Pro" Guide Might Help:

If you’re having issues with your Razer device(s), then the following information just might help out… but I can’t guarantee anything. As of right now, I’m treating this as a one-size-fits-all situation. Your results may vary.I recently purchased & returned my Blackwidow V4 Pro (Yellow Switches) & Naga Pro Wireless Mouse. There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.2. Run some kind of file cleaner and/or registry editor to rem

7
BuckAhRue
3 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Experiencing Naga Pro Wireless Disconnections

Hello, I’m a new Razer customer, and a casual livestreamer. I recently purchased a Naga Pro Wireless mouse. I really enjoy the mouse. Nevertheless, I am experiencing the same infamous disconnecting, hardware / dongle / mouse issues, that so many other users have previously reported. I’ve also tried performing the step-by-step process of: Software installation/setup of Synapse 3, USBHyperspeedDongle, MousePairing, Naga Pro_Mouse_FirmwareUpdater_20200r1. I’ve even swap USB ports, rinse & repeat, however I’m still experiencing the same sporadic occurrences. I purchased it from Amazon and it’s still within the 30 days return period. Should I return it, or request a RMA for a unit that does properly perform (without these infamous issues)? Is the rest of the Naga Pro inventory beyond repair/defective/faulty? Perhaps I’d be better off returning the mouse back to Amazon and getting a totally different mouse? Has anyone else been through/or are going through a similar predicament such as m

7
BuckAhRue
3 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Why Have A 24 Hour Time Limit On Tech Support?

Why does communicating with Razer tech support (via email) have a 24 hour time period cut-off limit? Doesn’t tech support understand that not all problems can be solved in under 24 hours time? This is horrible etiquette. If you are in the process of troubleshooting your peripherals (or the Synapse program), in hopes of trying to narrow down the culprit, then Razer will automatically send you a 24 hours notice. This email notice informs you that your case number will be closed once that period has expired. Thus, plummeting everything back into tech-limbo. So we users must open another case number and begin the hokey pokey dance all over again. This is ridiculous, absurd, and a cheap gaslighting tactic.  How are we supposed to: “Share Your Sweet Support Stories”, when the actual tech support process is sour & bitter? Again, I’ll ask the same question as I did in a previous thread (which, mind you, was locked-down so no one could actually share their real experience): Is Razer Tech Su

0
BuckAhRue
5 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Is Razer Tech Support (via email) just another AI Chat Bot?

Has anyone else dealt with Razer’s Tech Support via email? I’m almost convinced that it’s nothing more than a low grade AI chat bot. I’ve had to constantly explain over and over the issues, to about 6 or 7 personal, and each one would regurgitate the same bogus tech troubleshooting guide to no avail. No matter how many times I would attach the images & video files to my email, the tech support personal could not fathom the problem(s) being demonstrated. I finally had to demand an RMA for the faulty Basilisk V3, because the AI wasn’t intelligent enough to understand that you cannot troubleshoot a faulty product… As if the option to replace the peripheral just does not compute.I’ve also dealt with other top brand manufacturers, and never have I encountered such horrendous email communication issues.

1
Razer.Aero
6 months ago
BuckAhRue
BuckAhRue
asked in Razer Support

Does The "RESET" Feature Actually Reset The Peripherals?

I can now finally make posts again…I wanted to call your all’s attention to a feature within Synapse 3. I’ll try to link a video demonstrating this issue: RESET Video Demonstration If you click on the gear icon, (to access the settings) at the upper right-hand portion of the window, and then go to RESET. Then try to “RESET” your devices. Previously deleted profiles keep reappearing. Is this a glitch, or is this a feature? The “RESET” options doesn’t actually reset my peripherals back to their factory default values. Is anyone else experiencing this? 

0
BuckAhRue
9 months ago
BuckAhRue
BuckAhRue
asked in General Discussion

Why Does This Place Feel Like a B Horror Movie?!

Why does the Razer Insider Support Forum have that nasty grimy back alley feel, where you have to run off strays & burglars from your threads and the cops are on the mafia’s payroll?!Every time I visit this forum I feel as though I’ve just stepped into a horror movie, and it’s going to have that BS Alfred Hitchcock ending.Where is the actual “support” ?Are there any legit Razer Technicians who frequent this forum who have legit answers?Why are we wallowing in each other’s pain, sorrow, and confusion? Yet, there doesn’t seem to be a way...When will this madness end? *** Spoiler Alert *** We are the tech support… “You can checkout any time time you like…But you can never leave...” *Evil Karn 9 begins playing… All 29 minutes and 35 seconds* “Welcome back, my friendsTo the show that never endsWe're so glad you could attendCome inside! Come inside...” 

1
dekades
9 months ago

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