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Hi,The HyperSpeed dongle of my Viper V2 Pro stopped working. I tried different USB ports and another PC, and nothing happens. The mouse still works fine wired, so it's just the dongle.I bought the mouse on Amazon.nl on 30 October 2023 and I still have the invoice. I'm in the Netherlands. Could you check if you have a replacement dongle in stock for my region? Thanks.

I’ve had the Basilisk V3 Pro mouse for three years and recently got the Firefly V2Pro mat.  Mouse is working great normally but when using with the mat it has tracking issues.  Mouse cursor momentarily doesn’t respond when clicking a link on a site or when clicking a file in Windows, usually requiring a second click.  Mouse is set up wirelessly to the mouse dock pro. 

Dear Razer Team,I'm reaching out regarding the original Razer BlackWidow X Chroma (RZ03-0176).I've owned this keyboard for years and have been extremely impressed with its build quality, particularly its exposed metal construction. I've been trying to find another one, preferably brand new, but unfortunately haven't had any success.As I work in logistics myself, I'm aware that discontinued products can occasionally remain in warehouses, legacy inventory, or distributor stock long after production has ended.I wanted to ask whether there might still be any remaining units of this particular model, either within Razer's own inventory or through one of your European distributors.I would be more than happy to purchase one, ideally with a Swiss or German keyboard layout.If this is outside your department's responsibilities, I would greatly appreciate it if you could forward my inquiry to someone in sales, inventory management, or distribution.Thank you very much for your time and assistance.

Hi There, with a phone reset and no backup i lost all of my 2FA configurations. can someone assist to re-setup my razer 2fa? thanks.

I’m not able to reach the correct person. There is no clear method to contact support for issues with the website. I’ve added this info to my support ticket as well.The RMA form at: https://mysupport.razer.com/app/rma/self_service/token/Does not function. It refuses to let me enter anything into the address fields.I’ve tried both firefox and chrome. Neither work.There are javascript errors on the page about a google maps API not being available.Please fix the errors so I can move forward with the RMA process.

As others have posted, my keyboard will randomly stop receiving input, but the RGB stays active. The only way to fix it is to unplug it and plug it back in, and while playing a game, that gets very annoying. I have the latest version 1.02.00, and this issue still occurs. I just recently got this keyboard, and I'm kinda disappointed with how it's been recently because when I first got it, it worked perfectly. 

Yo peoplethe keyboard constantly loses its wireless connection. Both the keyboard and mouse are connected to the keyboard's original USB dongle using HyperSpeed Multi-Device mode.When the connection drops, the keyboard's 2.4 GHz profile button flashes white, and the keyboard becomes completely unresponsive. Mouse keeps working fine without problems. Firmware of all 3 (keyboard, dongle, mouse) is up2date. Help :( 

I had it for about 3 months and I'm started having the same issue 3 weeks ago is so annoying but is definitely the controller not the USB cable.

The big side bottom of the mouse doent work at all in my mac laptop. I can not use it or change setting in game. The Razer Synapse for mac dosent support my device. I am asking to fix this problem in the nxt update ASAP  PLS

Got the vertical edition of this mouse today and I was just playing around in the settings and out of curiosity how do you use the AI prompt master, namely the AI chat option with all the features? From what I see using ChatGPT opens it without a login and if you DO press login it just takes you to your web browser to login there, so there seems to be no way to login for the popup… thus limiting functionality

Ok so since I've updated with the lasted firmware. I've tested a few games and have been left with the question, How do you get it to work as a left stick with certain games?Games that worked like a charm COD BF6 Wardogs 7 Days To Die Games that do not recognize the joystick Marathon Ark Survival Ascended Im not sure how to if its possible to get those games to work with the true analog enabled. Im wondering if I should just keep those 2 games with the 4 way DPad setup like I have prior.Has anyone managed to get theres to work with games that didnt initially recognize the true analog?

Razer Deathadder V3 disconnect and reconnect at Starting. I think i found a solution. Please let me know who is currently solving this problem and what steps you guys have taken for this.

Hi support team,My DeathAdder V3 (purchased July 2026) is experiencing frequent disconnect/reconnect cycles (4–5 times in a row) during rapid movements or whenever the mouse is lifted off the mousepad. This occurs consistently right after system boot-up and after waking the PC from sleep mode. While it eventually stabilizes after a few minutes, the behavior repeats daily.I have already tried:-Clean reinstall of Razer Synapse (and tested with Synapse completely closed).-Updated to the latest firmware via the Razer firmware updater.-Disabled USB Selective Suspend / USB Power Management in Windows Device Manager.-Tested on different USB ports (direct motherboard ports, no hubs).-Verified the issue persists across different PCs. None of these steps resolved the problem. Thank you,

My wallet has been disabled, and I’ve emailed razer [removed by moderator] but till now they did not enable my wallet back and no response.[*removed by moderator] - case number

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

just stopped working and now i cant play anything

After the update my Reactive Effect in Studio has stopped working on new creations and old ones as well.

Dear Razer Customer Relations Team,I am writing to express my serious disappointment with the quality and reliability of Razer products, as well as the lack of effective assistance I have received when trying to resolve the issues with my devices.I purchased several Razer products because I genuinely liked the brand and trusted its reputation. Unfortunately, my experience has been extremely frustrating, as I have encountered serious problems with every product mentioned below.1. Razer Blade 14 (2022)Less than a year after purchasing this laptop, I began experiencing serious hardware problems, initially involving the RAM and subsequently the CPU. Despite my efforts to resolve these issues, no satisfactory solution was found. The laptop has effectively become unusable, and I have been left with a very expensive device that nobody has been able to help me repair.2. Razer headphonesI also experienced problems with my Razer headphones. I had to replace them three times, yet the underlying i

I’m a new owner of this headset. I’m wearing a headset all day, never owned a Razer before. There is a huge issue I’m having with this one: Whenever I press the mute button, it near silences all sound completely for a brief moment. How can I disable this?This makes the mute button unusable for me and I have to use a keyboard shortcut as a workaround. I would never buy a headset without a hardware mute button so I’m trying to figure out if I have to send it back. A secondary issue I’m having is that the headset confirmation sounds are way too loud. How can I turn them off? Like I cannot put on the headset before I’ve turned out on since the confirmation sound is too loud. The headset volume itself is correctly adjusted for all computer audio. Thanks!

Does the Razer Pro Click V2 Vertical support scroll wheel tilt functionality? Furthermore, is it possible to assign macros to the tilt action? I have encountered conflicting information across product specifications and reviews, so I am unsure whether this feature actually exists or not.（I am using Google Translate, so please excuse any parts that might be difficult to read.）

hi i lost my old phone and i can't do login to app authentication code so what ican do

hi i lost my old phone and i can't do login to app authentication code so what ican do

لا استطيع اضافه مصادقه ثنائية احتاج رموز نسخ احتياطي

Hello,my Razer DeathStalker V2 Pro wireless keyboard is malfunctioning after performing a hardware reset using the key combination ESC + Space + caps lockHere are the observed symptoms: The keyboard powers on, and the lighting works normally. The battery is detected at 100%. The keyboard is recognized in Razer Synapse, but none of the keys respond, neither wired nor wireless (Bluetooth / 2.4 GHz). Any lighting changes or commands via Synapse have no effect on the keyboard. I have tried the alternative procedure (ESC + Caps Lock + USB connection) to enter bootloader mode, without success. I have uninstalled and reinstalled Synapse, tested with several certified data + power USB-C cables, and on multiple PCs, without any change. The official firmware update tool indicates that the installed version is the latest and does not offer a forced reinstallation. I suspect a corrupted firmware or hardware issue preventing full communication between the keyboard and the PC.

I recently topup 300 gold but I have no where to use it since it requires the 2 factor authenticator which is binded on my old phone number. I want to change it to my current one please.