Audio

This is happening to me occasionally.I’ve fixed it a few times, and it worked for a while, until it just pops up again, and it gets harder to fix as my methods seem to no longer be working.The USB itself is not damaged, or so I presume. It does not look physically damaged.I don’t know what the actual problem is or how I’ll ever get it to work without doing this again.Fyi, I’ve had this since last year September.Don’t know if it’s a razer problem, my PC, or anything else.Help would be greatly appreciated.

Hello, I am new member of the Razor community. I would like to know about a good quality of speaker for my new setup. Can you kindly help me? I am from India and I do not have too much to spend but anything in economical range with a good quality of sound will be excellent.  Thank youSumanta Ray

I have the BlackShark V2 X headset and I can't select it in the THX Spatial Audio or the Razer 7.1 Surround Sound software. I need help because I only get sound when the headset is plugged into the motherboard jack. When I try to select "THX Headset", I hear nothing and the option stays grayed out.  

Where can I get my headphones repaired in Hong Kong if the right side has no sound and Bluetooth won't connect?

When I plug my Baracuda pro headset into the computer, all applications are corrupted and there is no sound, by the way I am using windiws 11 23h2 and all my drivers are up to date

When trying to update audio drivers, I have my usb dongle plugged in but I can’t find my original charging cable for my Blackshark v2 Pro 2020, so I substituted a different micro-usb yet that doesnt seem to work either. Any suggestions because when i’m trying to play games, it will act as if the headphones were ungplugged even though everything is plugged in correctly. I use the audio jack for reference, so that could also be it? Please help!

When I first power up my newly purchased Kraken V4 Pro it connects to bluetooth (blue light on headset) rather than the OLED.  I have to remove the headset from bluetooth via Windows and disconnect the/reconnect the OLED from USB in order for it to work as intiended.  This can’t be normal

It now works... You'll need the Razer Audio app installed and the usb-c to usb-c cable that the speaker comes with. Connect the Leviathan to your ps5 using the usb-c cable then pair the device to your phone. Once connected to your phone open up the Razer Audio app and allow it to detect the Leviathan. Once it had picked up the connection you can fine tune your Leviathan including its input source. Switch this from Bluetooth to USB and presto. Your lovely Leviathan now works with your PS5 and comes up as a usb headset.

This tiny Go-based tray app prevents the Razer BlackShark V2 Pro (and similar) wireless headsets from disconnecting due to microphone inactivity.You can can download it from: https://github.com/ndanilo8/razer-mic-keepalive.Another workaround (it didn't work for me) is to Disable `Allow the computer to turn off this device to save power` in device manager.https://insider.razer.com/razer-support-45/razer-blackshark-v2-pro-random-disconnect-issue-fixed-63698

When I first installed Spatial Audio, I tried the 7 days and everything worked fine. Days later I bought it, everything worked perfectly.The next day I started the PC I had two thx spatial audio open at the same time saying the following "A session is currently active on another system. Only one session per account is allowed". I ignored this warning because I clicked on the green box and started working normally, but then in the Game profiles & application mixer area the applications stopped appearing and every time I started a session, I had another tab open, that is, if the first time I had 2 , next 3, 4 and so on 

out of rush and no reading i uploaded the wrong PNG for the proof purchasethis will block me from not getting the code to active my 7.1 surrounded soundi would like to know any ways to change the proof purchase to get my activation codeThank you for reading

laptop wont detect Kraken V3 X 7.1 Sound opt on win11 

Hello,I buy the Kraken V3 X yesterday and i sound is very very loud (i have the sound at 8 on pc, and 40% for youtube video but it’s again a little bit too loud). I found nothing to descend it.Plz HelpThx

Hi Razer and Community,is it possible to connect a RAZER BLACKSHARK V2 PRO (2023) with two dongles. (not at the same time)In example:I have two PCs and I don’t want to switch the usb from one PC to the other. If PC1 is on, PC2 is allways off. And if PC2 is on, PC1 is off.And if, where can I order a second USB dongle?At the moment I have PC1 with the dongle connected and PC2 via Bluetooth. But Bluetooth is very buggy. It often is crashing. Exspecialy in MS Teams.

I recently purchased a Razer BlackShark V2 X headset. While the microphone is being detected by my PC, it does not transmit any sound. However, when I connect a different earphone with a mic to the same port, the microphone works perfectly. Additionally, I have tested the Razer headset on another computer, and the microphone works fine there as well. Here’s a summary of the issue: The headset mic is detected by my PC but does not produce any audio. Other earphone mics work fine on the same port. The Razer headset mic works properly on a different computer. I have tried updating drivers, checking privacy settings, verifying the default input device, and adjusting microphone levels – but the problem persists.

Every couple minutes my Blackshark Pro V2 headset audio on my pc becomes robotic and distorted really bad and lasts about 10-20 seconds at a time. Firmware is up to date and pc drivers up to date. Used another headset on my pc and no noise so it’s the headset pls help. S/N #  AC2341D27402340P/N # RZ04-04530100

Hello Razer Support,I recently purchased a Razer headset and tried to register the product on your website in order to activate the 7.1 Surround Sound feature.Unfortunately, I received the following error when entering the serial number:"UNRECOGNIZED SERIAL NUMBER – Please double-check similar characters such as 'I' and '1', 'O' and '0'."Here are my product details:- Serial Number: RZ04-02950100-R381 (as written on the product)- Unique ID: NAC2428D11607843- Country: Iran- Purchase Date: May 23, 2025I have double-checked the serial number carefully, tried different variations, and I am still unable to proceed.Please advise on how to register the product and obtain the 7.1 Surround Sound activation code.Thank you for your support.Best regards,  Soroush Hajian

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you. My serial number: HN2121D13402976

I saw a special offer for the RAZER BLACKSHARK V2 X today. After using it, I found that my earphones had sound, but the MIC could not sense it. After checking the instructions on the official website, I found that there was supposed to be a one-to-two earphone cable, but it was not included in the package. I would like to ask what is the problem?

Bought the Razer Barracuda X headset in November 2023. pretty much useful ,no issues used it for PC and PS5 gaming and bluetooth for my phone. Around February 2025, i went to charge it, no different than usual, i either charged it using my PC or the same old plug for the USBC wire. I can still plug it in to ps5 aux  for console play but it will not charge up AT ALL,it appears green after a while,as if it has been fully charged, yet when i turn them on it shows red low battery on my phones bluetooth and keep repeating  ‘low battery’.I guess i have a few months left to claim warranty but will razer even listen?fix it or replace it ?im unsure what to do

hi, i have a problem with my razer 7.1 surround. ocne ive upgraded to windows 11, my surround was nowhere to be found so i decided to try and install it through manage devices and through legacy installer which worked i have the driver for it and everything, but when i try to play a sound or a video the sound just makes a pop and nothing and while playing the video the video lags alot and wont even play. i need help to get it working so if someone would help id be thankful.

Helloi just bought this headset (blackshark v2 pro for xbox) when I plug in on Xbox, the volume is not at all strong, especially if I choose an esport equalization.I have updated the firmware and I have increased the volume of the xbox to the maximum. Do you have a solution?

Just bought a Hammerhead True Wireless pro yesterday and I noticed that my right earbud won't charge past 80% and the battery drain quickly. I've charged the case fully, even left it for half of the day with both buds inside but the problem still persist. Left bud seems working fine but the right one seems broken.

I installed THX but after i start it. It won’t let me select a output

I was having problems with audio cutting in and out at first but so I went to the firmware updater, https://mysupport.razer.com/app/answers/detail/a_id/6044, and downloaded the firmware updater then updated the headset and dongle but it made my dongle into being recognized as a HID transfer device. I was wondering if there was a fix or if I could revert this update?