Audio

laptop wont detect Kraken V3 X 7.1 Sound opt on win11 

Hello,I buy the Kraken V3 X yesterday and i sound is very very loud (i have the sound at 8 on pc, and 40% for youtube video but it’s again a little bit too loud). I found nothing to descend it.Plz HelpThx

Hi Razer and Community,is it possible to connect a RAZER BLACKSHARK V2 PRO (2023) with two dongles. (not at the same time)In example:I have two PCs and I don’t want to switch the usb from one PC to the other. If PC1 is on, PC2 is allways off. And if PC2 is on, PC1 is off.And if, where can I order a second USB dongle?At the moment I have PC1 with the dongle connected and PC2 via Bluetooth. But Bluetooth is very buggy. It often is crashing. Exspecialy in MS Teams.

I recently purchased a Razer BlackShark V2 X headset. While the microphone is being detected by my PC, it does not transmit any sound. However, when I connect a different earphone with a mic to the same port, the microphone works perfectly. Additionally, I have tested the Razer headset on another computer, and the microphone works fine there as well. Here’s a summary of the issue: The headset mic is detected by my PC but does not produce any audio. Other earphone mics work fine on the same port. The Razer headset mic works properly on a different computer. I have tried updating drivers, checking privacy settings, verifying the default input device, and adjusting microphone levels – but the problem persists.

Every couple minutes my Blackshark Pro V2 headset audio on my pc becomes robotic and distorted really bad and lasts about 10-20 seconds at a time. Firmware is up to date and pc drivers up to date. Used another headset on my pc and no noise so it’s the headset pls help. S/N #  AC2341D27402340P/N # RZ04-04530100

Hello Razer Support,I recently purchased a Razer headset and tried to register the product on your website in order to activate the 7.1 Surround Sound feature.Unfortunately, I received the following error when entering the serial number:"UNRECOGNIZED SERIAL NUMBER – Please double-check similar characters such as 'I' and '1', 'O' and '0'."Here are my product details:- Serial Number: RZ04-02950100-R381 (as written on the product)- Unique ID: NAC2428D11607843- Country: Iran- Purchase Date: May 23, 2025I have double-checked the serial number carefully, tried different variations, and I am still unable to proceed.Please advise on how to register the product and obtain the 7.1 Surround Sound activation code.Thank you for your support.Best regards,  Soroush Hajian

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you. My serial number: HN2121D13402976

I saw a special offer for the RAZER BLACKSHARK V2 X today. After using it, I found that my earphones had sound, but the MIC could not sense it. After checking the instructions on the official website, I found that there was supposed to be a one-to-two earphone cable, but it was not included in the package. I would like to ask what is the problem?

Bought the Razer Barracuda X headset in November 2023. pretty much useful ,no issues used it for PC and PS5 gaming and bluetooth for my phone. Around February 2025, i went to charge it, no different than usual, i either charged it using my PC or the same old plug for the USBC wire. I can still plug it in to ps5 aux  for console play but it will not charge up AT ALL,it appears green after a while,as if it has been fully charged, yet when i turn them on it shows red low battery on my phones bluetooth and keep repeating  ‘low battery’.I guess i have a few months left to claim warranty but will razer even listen?fix it or replace it ?im unsure what to do

hi, i have a problem with my razer 7.1 surround. ocne ive upgraded to windows 11, my surround was nowhere to be found so i decided to try and install it through manage devices and through legacy installer which worked i have the driver for it and everything, but when i try to play a sound or a video the sound just makes a pop and nothing and while playing the video the video lags alot and wont even play. i need help to get it working so if someone would help id be thankful.

Helloi just bought this headset (blackshark v2 pro for xbox) when I plug in on Xbox, the volume is not at all strong, especially if I choose an esport equalization.I have updated the firmware and I have increased the volume of the xbox to the maximum. Do you have a solution?

Just bought a Hammerhead True Wireless pro yesterday and I noticed that my right earbud won't charge past 80% and the battery drain quickly. I've charged the case fully, even left it for half of the day with both buds inside but the problem still persist. Left bud seems working fine but the right one seems broken.

I installed THX but after i start it. It won’t let me select a output

I was having problems with audio cutting in and out at first but so I went to the firmware updater, https://mysupport.razer.com/app/answers/detail/a_id/6044, and downloaded the firmware updater then updated the headset and dongle but it made my dongle into being recognized as a HID transfer device. I was wondering if there was a fix or if I could revert this update?

Is the Kraken v4 Pro compatible with the Xbox Series X?

Why  i cant register my product on razer id?

hi, i was trying to search a good setting for a good quality and voice for my setup, im on discord whit my friend but everyone says that my voice is too low or not clear at all. do someone have tips to have a better mic quality? maybe even some other softwares that improve quality? thank

Hi there,Looking to buy some new headphones, wanted the V2 pro but realised it was wireless and wanted a wired headset, so was looking for alternatives. On the razer website I can see these 4 headphones on the comparison section - see image below.Noticed the wired ones (two on the right) didn’t features the THX or the titanium drivers and that was only a feature on the wireless headphones. However on amazon I can see a pair of V2 headphones that say they have THX and titanium drivers and are WIRED connection. I have attached the link below. Is this just a version that razer don’t sell on their website and if so are they just as good as wireless ones as seem to have same spec near enough as pro (but with the worse microphone) Link to headphones on amazon - Razer BlackShark V2 Gaming Headset: THX 7.1 Spatial Surround Sound - 50mm Drivers - Detachable Mic - PC, PS4, PS5, Switch, Xbox One, Xbox Series X & S, Mobile - 3.5 mm Audio Jack & USB DAC - Black : Amazon.co.uk: PC & Vide

Can i get activation code for 7.1 wityh RZ04-0379

I would appreciate any tips for the headset since I just got it 

Does anyone have a general idea of how long they take to restock their products like the Leviathan V2 Pro?I’m in Virginia, USA, was hoping to get one, they went out of stock just as I managed to be able to afford it.  Does anyone have a contact point where Razer might be able to give an approximate estimate?

I bought less than 3 days ago the Razer Barracuda X version 2022 and 1 day ago the headphones began to have interference in the audio and sound cuts, I did all the recommended steps, I downloaded the applications recommended to link the dongle, to check the firmware and others but nothing worked.The only wireless device that could cause interference problems would be the mouse which is a Razer Viper V3 Pro which did not generate problems with my HyperX Cloud Flight.

As the Title says my barracuda X suddenly stops working. Everytime a sound is played it just gets disconnected but when there is no sound it gets connected in the pc, i’m using the dongle and i don’t know what is happening.