Audio

how do i fix razer barracuda mercury edtion wireless stuck at dvd quality and wont go up at all

I’ve had my Razer Blackshark V2 X USB for about 3 yrs and it’s worked perfectly until recently.My friends and colleagues complained that my mic sounded terrible and there was a lot of static in the background. After testing my mic in discord and on Windows 10 and not finding any issue I decided to open the Synapse app to see if I could find a solution in there (I've not used the synapse app in a long time).Immediately the Razer Synapse app starts to download an update and asks me to restart my PC which I do.On rebooting my PC I now have no sound to my Razer headphones at all. The mic appears to still work as I can see it register when I speak. The Razer Synapse app will not open and I cannot repair it or uninstall it. If I try either repair or uninstall it gets stuck at some point in the the process and just hangs. I’ve tried to open as administrator which didn’t work either.I’ve gone through the support guides on how to fix the issue, perform a clean uni

Hey,Can I connect my Razer Blackshark V2 Pro (2023) / PC Version to my Playstation 5 ? Or do i need to buy the PS Version for that ? Thank you :) 

My Razer Kraken v4’s headsets lighting is not working. All my other razer devices are using the same chroma setting (connected to my walpaper engine) yet my razer headset isnt showing off any rgb. Can someone explain how I can fix this

First of all, I am Japanese and not very good at English, so the question I am asking is translated into English using Google Translate, so I apologize if the English is not correct. I have also asked this question to Razer's support team, but I have not received a reply even after two weeks. That's why I am asking this question here in the hope that someone will answer it. I'm very sorry, but if anyone can answer, I would appreciate it if you could. ======Nice to meet you. I am currently considering purchasing the RAZER Barracuda X Chroma. I would like to ask a few questions before purchasing.The following are my questions, so I would appreciate it if you could answer them. Thank you very much.1. I do not have a Windows PC, only a MacOS PC. In that case, can I connect to 2.4GHz wirelessly by simply inserting the dongle included with the RAZER Barracuda X Chroma into my MacOS? Do I need software that can only be used on Windows OS, su

Hey, Just wanted to see if anyone has a fix. I recently updated to windows 11 and I have razer kraken pros and use the older razer synapse version 2.21.24.41 for my audio for Fortnite and it is amazing. But after updating to windows 11, there is no audio coming out and when I turn it off and just do normal audio to my Speakers (Realtek USB Audio) the audio is low and sounds like its underwater and I don't like that its unplayable. The picture attached below is the settings That work on windows 10 and the audio is perfectly clear and everything. Any fixes to windows 10 with the same settings? I just want the surround to work on windows 11 as how it is on windows 10. 

When i join a friend or if he join me on a room on Discord PC, the Blackshark stop my game audio to only let the Vocal.When he leave the room (and not me), the audio comes back.Why I can’t got Vocal and Audio from the game simultaneously please !? We need to use LoL vocal tchat and it’s not the best so I really would like to repair that.

If you plan on buying this headset for gaming on your PS5 or XBOX. DO NOT BUY IT. RETURN IT IF YOU CAN. Razer completely got this one wrong. The frequency which the dongle uses competes with the frequency of the controllers. So either you mic or spund quality will degrade. You will sound like it is very far away or underwater and muffled, or your controller will start to lag and do things on its own and make you think you have drift.  It's very frustrating because I love Razer but they got this wrong and they are NOT addressing this issue. I've been dealing back and forth with support and they just want to keep sending RMAs. I've asked to send back the device so I can get a refund so i can buy a different headset but they are just trying to replace the device and it's making me lose faith in the company. So much for built by Gamers for Gamers. 

I usually use speakers, but Razer Synapse 4 changes my default audio device every time I turn it on.My microphone is often changed to the headset microphone, but my main microphone is actually the Razer Seiren Mini. Since it doesn't support Razer Synapse, it doesn't get set as the default microphone on startup. This means that Razer Synapse 4 not only changes the default audio device on startup, but it also only changes to devices supported by Razer Synapse 4.Additionally, the device changes made by Razer Synapse 4 seem completely random. My headset has two modes: Game mode and Chat mode. Sometimes it changes to the low-quality Chat mode, and other times to the Game mode. And these are just two options. If I were to buy more Razer audio devices, it would be disaster upon disaster. Imagine the chaos of having Synapse randomly choose a default device among three or more options every time I start my computer.

Hello Razer I experiencing issues with the headset with it disconnecting. I cleaned out the audio port and evreything but it still keeps on doing that. If I close my Razer synapse app it resolves the issue but that's sad because I would like to keep it collored. I looked up on google how to fix it and I tried evreything and I see otehr peole having the problem too! the serial number of my headset isHN2048D11904310

I need help bad. my Razer blackshark v2 pro is missing a bluetooth and 2.4 swicth and my dongle is not working and i dont want to use an aux cord. and when i try and update the thing it tells me its off when IT IS LITTARLATLY PLUGGED IN CAN SOMEONE PLEASEEEEEEE  HELP ME

Купил гарнитуру Rzer Barracuda X, код активации пришел на мою электронную почту. Когда я ввожу код активации, появляется сообщение "Введенный код недействителен. Повторите попытку»

I bought the barracuda x 2022 model headset today but it is not supported by the synapse app. Can you fix this problem? Is there an app I can use to customize my microphone settings?

Hello, I bought a Kraken 3x about a year or two ago for my wife. Think I might have bought it from Walmart or another brick and mortar store. I have already thrown away the box and the receipt. I don’t care about the warranty, just need the surround sound. I have the serial number, just no exact date of purchase or proof of purchase. Is there anything we can do to get that code to activate surround sound please?

Good afternoon. On November 17th, I bought headphones Razer Blackshark V2 X from an online store. The activation code was not included. I decided to register the product on the website to receive the code. But after entering all the necessary data, it writes to me that this product has already been registered and contact support. Can you help me me with that problem ?

I'm creating my first Razer battle station and I have everything properly set up except my audio configuration. i have my Nommo Subwoofer speaker at either side of me and my Leviathan V2 soundbar is front -center at my feet. I’m wracking my brain trying to figure out a workaround so I can have them both running simultaneously.Any advice or experience that you may have had similar to this and what would you recommend software-wise to utilize both systems?If this can be resolved I’ll show off my Razer battle station via photo.Thanks in advance !

I think Razer is scamming me. I bought 4 products, keyboard, mouse and 2 headphones. I did not receive the 7.1 activation code from any of the headphones.

i have problem with kaira xbox headset sound crackling . how can i fix it?

Dear Razer Support Team,I am writing to express my deep disappointment with the performance of the Razer RZ04-02980200-R3M1 Kraken Kitty Chroma USB Gaming Headset. While I must commend its amazing aesthetic and design, which are truly standout features, the persistent technical issues have overshadowed what should have been a premium user experience.The problems I have faced include:Static and popping sounds during use. Issues with the device being recognized by my PC. Frequent connectivity disruptions and disconnections. Crashes with the Razer Synapse app and other applications on my PC when the headset is connected. System-wide lagging whenever the headset is in use.This headset was a gift, which makes these issues all the more disappointing. I had high hopes for the product given its reputation and unique design. However, despite my admiration for its look and quality build, I have now had to return

I received the code for 7.1 sound but it doesn't work   

When I power on my pc, my Kraken V3 Pro doesn’t appear on razer synapse and sound does not work until I unplug and replug the dongle into my pc. I have tried running the repair feature in the razer uninstaller (which as I understand fully uninstalls and reinstalls razer synapse from your pc), after doing so the issue remained. Without synapse installed the issue is not present but I need synapse for my razer mouse button functions to work. Any help would be much appreciated,Zac

I wanted to activate the 7.1 sound, I did everything you asked, I got the activation code but the code didn't work.

I’m willing to buy Barracuda X Chroma but I’m wondering if it’s going to work wired, so I don’t have to put the wireless USB chip in my PC. Is this possible?I have no idea whether the USB cable is exclusively used for charging or may be used as a connector.Thanks! 

what are the best headphones for ps5 pro?

I recently got a razer keyboard and had to download all the software, after doing so all my audio broke. I’ve tried re-plugging the headphones back in. I have had no former problems with my headphones. They are not razer headphones so is that the problem or is there something i have to do first.