Audio

I just recently received a set of Kraken BT Hello Kitty Headphones (Wireless). I had received them as a gift so I had no idea I'd run into this problem, and no prior research could've been done by me personally.I love these headphones a lot! However, I was really looking forward to using them on my PS4 until I realized the PS4 is not compatible with Bluetooth headsets. Is there a way to somehow “convert” the headphones by using some sort of special cable? For example, if I were to use a micro usb to a 4 pole cable, would that actually work? On this headset, the only port that is present is a micro-usb port. If I were to buy a cord that has a micro-usb with a 4 pole audio connector end, will the audio actually “transfer”? Sorry if I'm being vague or confusing here, I'm not at all experienced with tech haha. 

I bought new headphones, registered them, but when I enter the activation code, it gives me an error: the code is invalid

Hello,I bought a “Razer BlackShark V2 Hyperspeed” for my son. He can connect it to his Gaming PC and his phone.But he can’t connect it with the Playstation 5.Doesn’t the “Razer BlackShark V2 Hyperspeed” work with the Playstation 5?Do I need to return the headset and purchase the “Razer Blackshark V2 Pro (Playstation)”?Greetings

I received an activation code to use 7.1 surround sound but they tell me that the code is incorrect

Hi, everyone- I just got my Razer Barracuda X. However, I've been having some issues. Earlier, I had some issues, which was resolved by myself. Another issue has arose, however. I am utilizing the wireless dongle in order to connect. For some odd reason, when I try to use bluetooth, no sound comes through. I can play something on youtube/spotify for about 30 seconds, then it pauses. I have to wait about two minutes to play it again. If I don't, within the second I unpause the content, it pauses again. This does not happen on bluetooth, however, as I mentioned before, there is no sound on bluetooth. Any help would be greatly appreciated! ☺

What drivers am I supposed to use bruh for Blackshark V2 X, synapse cant find it and im completely lost

My kid dropped her brand new headset and it fell right on the power switch does anyone know where I can get a new switch so I can buy the switch and save the rest of the headset since it is brand new?

Just bought the headset the other day and so far, I do enjoy it. I have the dongle hooked into my PC and was able to use the headset no issue when I got home for several hours before I went to bed. I plugged it in to charge and the indicator light was red. When I woke up, the indicator was alternating between green/yellow. I unplugged and plugged the charge cable back in and got the initial red to charge, and 30 seconds later it goes green. I haven’t been able to recreate that yellow/green light and I can’t find anything about it. It does have the latest firmware and also the charger is a powered USB hub that I use all the time.Thank you

Good day, I have a problem. On December 16, a friend gave me headphones (Razor Blackshark V2 X). He ordered them through a local marketplace. I didn't find my 7.1 surround sound activation key. I tried to register the headphones via Razer ID, but they wrote to me because the headphones were already registered. I have the box, all the other papers, the headphones themselves and the purchase receipt. Can you do something about this?

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻. 

Hi I have Razer BlackShark V2 Pro (2023) and switch button is not doing anything. I have updated the firmware to latest. when I turn-on my headset it’s trying to connect to Bluetooth source by default. I double press the switch button any its still stuck trying to connect to bluetooth. only way for it to connect to wireless dongle is; I have to plug and unplug the dongle from my PC. I’ve realized that eq switch button is not doing any function. its not switching between different EQ modes also its not switching between the audio sources.  can somebody help? 

I HAVE BLACK SHARK V2 PRO WIRELESS 2023 AND I WANTED TO INSTALL 7.1 APP BUT THE CODE FROM EMAIL DO NOT ACTIVATE IT. WHAT SHOULD I DO NOW?

So I just bought the new barracuda X chroma, and I tried to connect it to my ps5 using the USB-C dongle, but it’s not working. I’ve spent the past 30 min trying to solve this problem and it’s not working. Please can someone help me. 

My razer surround 7.1 app does not open after installation, but simply collapses. It works fine on another computer, but on mine it creates a debug.log.[0107/003500.197:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: Канал был закрыт. (0x6D)[0107/003500.334:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003500.419:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003500.421:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003500.438:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003512.664:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003515.333:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2)[0107/003545.433:ERROR:registration_protocol_win.cc(56)] CreateFile: Не удается найти указанный файл. (0x2

When I try to watch a YouTube video or something all of the background music plays but I can’t hear the actual speaker. The same thing happens in Fortnite if I do an emote that has words I can’t hear that and I just get the background music. I don’t know why this is happening i don’t think I’ve messed with them at all and this only happened recently they worked fine when I first got them.

Hello , today i buy Razer BlackShark V2 X USB and receive activation code for Surround Sound on my email but it dosnt avaible  

Hello . I activated for headphones Razer Barracuda X "7.1. surround sound. " I have a problem, I can't activate "Thx spatial audio". I don't know where to get the code to activate. I don't know where this code is. I received a letter with codes by mail, but when I used them, I was told that "the code is not valid". And that's why I don't know Where do I find this code to activate"THX spatial audio"? Thank you. Help me find this code on my headphones. 

I ABSOLUTELY love your THX Spatial Audio app since I bought it just last week, and I am currently using it with my brand new Quartz Barracuda X that I received as a gift from my Boyfriend during the 2024 Holiday Season.There is a missing feature however that I would love to see implemented, and that feature would be a "per-Application EQ Setting", that can "override the current Global EQ settings". Specifically, I am an avid Gamer, but I also LOVE to listen to my music using my Apple Music for Windows 11 App when I'm not gaming. If there could be a way for your THX Spatial Audio App to automatically change from the Global "Game" EQ that I use the most on all of my Game's, to a Customized "Apple Music" EQ (that I have personally created), whenever the THX Spatial Audio app detects that I am running Apple Music for Windows 11 app, that would be soooo absolutely amazing!I just want to also take a moment to thank you all at Razer for making such amazing Products, amazing Applications, and

Hi, I was fine on Synapse 3. I switched to Synapse 4 for Snap Tap and my headset started muting the mic while talking, I deleted it and when I reinstalled it I got the same error. I reinstalled Synapse 3 and the same error happened again. How can I fix this, it's getting annoying. I'm writing from the translation, sorry.

so whenever i start playing a video/song theres a slight crackling/popping sound,it happens at other times also.Ive tried reinstalling synapse,drivers, play with sound level.Headset is like 2 weeks old and hasnt fell down or anything

Hi, I bought the Razer Kaira X (PS Edition) , but I have yet to receive the 7.1 Surround Sound activation code. I did check my spam folder along with other folders in my email, and I have also tried to request a new activation code multiple times with no success.  

I bought an microphone arm today for the Seiren v3 mini , but I don‘t have the connection Thing you got with the mic…is there any chance to buy it anywhere? Because I searched everywhere but couldn’t find anything about what size it need to have or where to buy it…help 

Hi, My name is Lucas and I bought a Blackshark headset and when I tried to register it on the Razer website, it said that the product had already been registered. I will attach a proof of purchase made through Mercado Livre and the serial number of the headset.S / N = HN2121D13400045The hidden information refers to part of the card data used and shipping addressI hope I can solve the problem :)  

hOW TO INSTALL 7.1 SUROUND SOUND APP  

Hi. I think I got a good deal on the nommo v2. It's not the pro version.  Is there a difference is the sound quality? Or is it just the puck and the wireless subwoofer? Also, would the wired subwoofer from the v2 standard addition work with a standing desk or are the cables to short?