Audio

When I first installed Spatial Audio, I tried the 7 days and everything worked fine. Days later I bought it, everything worked perfectly.The next day I started the PC I had two thx spatial audio open at the same time saying the following "A session is currently active on another system. Only one session per account is allowed". I ignored this warning because I clicked on the green box and started working normally, but then in the Game profiles & application mixer area the applications stopped appearing and every time I started a session, I had another tab open, that is, if the first time I had 2 , next 3, 4 and so on

out of rush and no reading i uploaded the wrong PNG for the proof purchasethis will block me from not getting the code to active my 7.1 surrounded soundi would like to know any ways to change the proof purchase to get my activation codeThank you for reading

laptop wont detect Kraken V3 X 7.1 Sound opt on win11

hello, i am new here and this is one of my first razer products my razer barracuda x is not working properly as if i raise the volume any higher than the one i have right now my left ear hears louder sounds than my right ear does i have balanced the audio on windows and my headphones so i can hear them both, but the left headphone is louder than the right one no matter what. i would like some advice on what to do since i am not good at figuring out what the problem is notes: if you would like some more detail please tell me and i will provide more

Hello, I buy the Kraken V3 X yesterday and i sound is very very loud (i have the sound at 8 on pc, and 40% for youtube video but it’s again a little bit too loud). I found nothing to descend it. Plz Help Thx

Does anyone know of a safe store or a way to get my nari working again? I really liked this headset and want to use it again but i lost the dongle a few years ago, razer store doesn’t have the replacement part i need and if possible i would like to not buy it from aliexpress/ebay, and yes, the warranty is expired.

Hi Razer and Community,is it possible to connect a RAZER BLACKSHARK V2 PRO (2023) with two dongles. (not at the same time) In example: I have two PCs and I don’t want to switch the usb from one PC to the other. If PC1 is on, PC2 is allways off. And if PC2 is on, PC1 is off. And if, where can I order a second USB dongle? At the moment I have PC1 with the dongle connected and PC2 via Bluetooth. But Bluetooth is very buggy. It often is crashing. Exspecialy in MS Teams.

Hey everyone, I recently bought a Razer Blackshark V2 Pro (2023), but I didn’t get the cables or the white dongle that are required. Any ideas on how to get these things?

I recently purchased a Razer BlackShark V2 X headset. While the microphone is being detected by my PC, it does not transmit any sound. However, when I connect a different earphone with a mic to the same port, the microphone works perfectly. Additionally, I have tested the Razer headset on another computer, and the microphone works fine there as well. Here’s a summary of the issue: The headset mic is detected by my PC but does not produce any audio. Other earphone mics work fine on the same port. The Razer headset mic works properly on a different computer. I have tried updating drivers, checking privacy settings, verifying the default input device, and adjusting microphone levels – but the problem persists.

Every couple minutes my Blackshark Pro V2 headset audio on my pc becomes robotic and distorted really bad and lasts about 10-20 seconds at a time. Firmware is up to date and pc drivers up to date. Used another headset on my pc and no noise so it’s the headset pls help. S/N # AC2341D27402340 P/N # RZ04-04530100

Hello Razer Support, I recently purchased a Razer headset and tried to register the product on your website in order to activate the 7.1 Surround Sound feature. Unfortunately, I received the following error when entering the serial number:"UNRECOGNIZED SERIAL NUMBER – Please double-check similar characters such as 'I' and '1', 'O' and '0'." Here are my product details:- Serial Number: RZ04-02950100-R381 (as written on the product)- Unique ID: NAC2428D11607843- Country: Iran- Purchase Date: May 23, 2025 I have double-checked the serial number carefully, tried different variations, and I am still unable to proceed. Please advise on how to register the product and obtain the 7.1 Surround Sound activation code. Thank you for your support. Best regards, Soroush Hajian

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you. My serial number: HN2121D13402976

I saw a special offer for the RAZER BLACKSHARK V2 X today. After using it, I found that my earphones had sound, but the MIC could not sense it. After checking the instructions on the official website, I found that there was supposed to be a one-to-two earphone cable, but it was not included in the package. I would like to ask what is the problem?

Bought the Razer Barracuda X headset in November 2023. pretty much useful ,no issues used it for PC and PS5 gaming and bluetooth for my phone. Around February 2025, i went to charge it, no different than usual, i either charged it using my PC or the same old plug for the USBC wire. I can still plug it in to ps5 aux for console play but it will not charge up AT ALL,it appears green after a while,as if it has been fully charged, yet when i turn them on it shows red low battery on my phones bluetooth and keep repeating ‘low battery’. I guess i have a few months left to claim warranty but will razer even listen?fix it or replace it ? im unsure what to do

hi, i have a problem with my razer 7.1 surround. ocne ive upgraded to windows 11, my surround was nowhere to be found so i decided to try and install it through manage devices and through legacy installer which worked i have the driver for it and everything, but when i try to play a sound or a video the sound just makes a pop and nothing and while playing the video the video lags alot and wont even play. i need help to get it working so if someone would help id be thankful.

Hello i just bought this headset (blackshark v2 pro for xbox) when I plug in on Xbox, the volume is not at all strong, especially if I choose an esport equalization.I have updated the firmware and I have increased the volume of the xbox to the maximum. Do you have a solution?

Just bought a Hammerhead True Wireless pro yesterday and I noticed that my right earbud won't charge past 80% and the battery drain quickly. I've charged the case fully, even left it for half of the day with both buds inside but the problem still persist. Left bud seems working fine but the right one seems broken.

Have you encountered the issue where after some time, a static noise (scratches/knaxing) occurs in a random application, such as Spotify or a game, while the rest of the audio continues to sound normal? I have already uninstalled and reinstalled all the software, and the drivers are up-to-date.

I installed THX but after i start it. It won’t let me select a output

I was having problems with audio cutting in and out at first but so I went to the firmware updater, https://mysupport.razer.com/app/answers/detail/a_id/6044, and downloaded the firmware updater then updated the headset and dongle but it made my dongle into being recognized as a HID transfer device. I was wondering if there was a fix or if I could revert this update?

The EQ on my Razer Leviathan V2 isn't responding. What can I do?

Is the Kraken v4 Pro compatible with the Xbox Series X?

Why i cant register my product on razer id?

hi, i was trying to search a good setting for a good quality and voice for my setup, im on discord whit my friend but everyone says that my voice is too low or not clear at all. do someone have tips to have a better mic quality? maybe even some other softwares that improve quality? thank