Audio

I need to buy a power adapter for the Razer Leviathan V2 Pro speaker. Where can I purchase this part? 

Good morning,I’m looking to buy an RC30-0378 dongle for the Barracuda Pro model. I received the headset from a friend as a hand-me-down, but unfortunately, the dongle got lost. Do you happen to have one in stock?

Hi, I’m having an issue with my headphones (I’ve had them since July of this year): the default volume is very low. I mean, they’re usable, but if I want to turn the volume up to listen to music, there’s practically no "high" volume—it just stays at a basic level. I’ve tried using 7.1, turning it off, using THX Spatial, etc., but nothing works. I don’t think it’s a hardware issue, since they arrived in great condition and this is the only problem I’m having; I suspect it’s software-related. I’ve seen mentions of using third-party software to boost the volume, but it makes no sense for a Razer product to have this issue right out of the box. Thanks.

Subject: 7.1 Surround Sound Activation Code Not ReceivedHello Razer Support,I recently purchased a Razer BlackShark V2 X Wired Gaming Headset and successfully registered the product with my Razer account.However, I have not received the 7.1 Surround Sound activation code. On the activation page, it says that the code has been sent to my email address, but I have checked my inbox, Spam/Junk, and other folders multiple times and there is no activation code.I have also tried requesting/resending the activation code several times, but the website keeps saying that the code has been sent without me receiving anything.Product: [removed by moderator]Serial Number:  [removed by moderator]P/N:  [removed by moderator]Razer Account Email: [removed by moderator]Could you please check my registration and send me the 7.1 Surround Sound activation code again, or provide me with a new activation code?Thank you for your assistance.Best regards,Moein

Hi I’d like to know if there’s a way to fix that my headset isn’t connecting even though my dongle is plugged into my console 

I'm now on my 3rd warranty replacement for audio cutting in and out on this headset. Is there a magical setting that would solve this issue?The first headset was both audio and mic issues. Second one was strictly audio. Third one, which I just received is also having the same audio issues where it cuts in and out.Everything is up to date for drivers, Razer synapse, etc. I've just been going in circles with Razer support. Any Advice given that this is my third replacement and I am trying to avoid a 4th replacement with Razer support? We're going through the same troubleshooting steps again with no avail. I can’t even get access to Razer’s reddit and Razer’s support subreddit for assistance as they’ve taken down every post I’ve attempted to make to get this issue resolved. At this point, I just want a different headset all together. 

I lost the dongle for my Barracuda x. Ive been looking around and I cant seem to find any. If someone would be able to help I would love it so I can get back to using my favourite headset!

Hi bro, I have a Razer BlackShark V3 Pro headset. Every time I power it on, the audio sounds muffled and distorted. I need to cycle through the EQ button on the headset to restore normal sound quality. Both the headset and dongle are running the latest available firmware. I’ve noticed multiple other users in the community are reporting this exact same bug. Is Razer aware of this issue?

Hi @all, For over half a year now I have had a honestly very painful audio bug that completely destroyed my PC experience. The audio spiked to insanly high dB without raising the bars in the volume mixer when starting any new activity (YT, Spotify, Games etc.) and then returned to normal values after 1-2 seconds. I have read through the threads in the forum regarding the audio spiking and did not find any solution. Nevertheless, I did not give up since I like THX Spatial and as the Razer support team suggested, disabling all the sound enhancements was not an option (but it also worked). I played around with the audio settings in Win11 and noticed that I must have changed things whilst deactivating all the audio devices I am not using anyways.So, in a nutshell, → Win+R → mmsys.cpl → right click on the headset → properties → Surround Sound → make sure it is not set to “deactivate” but is on Windows Sonic (I must have deactivated it in my wish to get rid of everything that may interfere w

I dont hear any sound in my left ear cup. I have had the headset for 9 months. i have followed all the trouble shooting options. uninstalled synapse, reinstalled audio drives but i when i test the headset the sound level plays the left ear sound but i only hear the right one.Also when trying to balance the sound levels in windows it doesn't even show an option to balance, the button to allow left and right channels is not available when using a dongle - only when connected purely by Bluetooth but that still doesn't fix the sound even in that mode. If it helps the 2.4 has both the Game and Chat options, neither fix the issue.

Hello. I purchased a Razer BlackShark V2 X (RZ04-0324), but the 7.1 activation scratch card was not included with my headset. I also no longer have the original box, and the serial number sticker on the headset has been worn off and is no longer readable. I have proof of purchase (receipt). Could you please help me verify the product and provide a 7.1 Surround Sound activation code?

The volume randomly fluctuatesIt happens only when THX enabledIt used to happen on my Blade 18 2025 until the software was updatedKraken V4 was released in 2024. Is it ever gonna be fixed? This is so frustrating for such an expensive headsetIt's been mentioned by other users too:https://insider.razer.com/razer-support-45/kraken-v4-volume-goes-down-while-listen-music-85607This was probably the last time I bought a Razer headset

HELLO EVERYONE!! REGARDING ON THE UPDATE OF BLACKSHARK V3 FIRMWARE..PLEASE CAREFULLY READ THE INSTRUCTIONS.. FIRST THING TO DO IS TO UDPATE THE DONGLE, THEN AFTER THAT, UNPLUG THE DONGLE TO YOUR PC/LAPTOPS, NEXT CONNECT YOUR HEADPHONE USING THE PURCHASED TYPE C TO TYPE A CABLE TO YOUR PC/LAPTOPS THEN CONTINUE UPDATE.. THEN IT WILL FIXED YOUR PROBLEMS..  IT SHOULD BE THE SAME VERSION 1.4.0.0.. THANKS 

HELLO EVERYONE!! REGARDING ON THE UPDATE OF BLACKSHARK V3 FIRMWARE..PLEASE CAREFULLY READ THE INSTRUCTIONS.. FIRST THING TO DO IS TO UDPATE THE DONGLE, THEN AFTER THAT, UNPLUG THE DONGLE TO YOUR PC/LAPTOPS, NEXT CONNECT YOUR HEADPHONE USING THE PURCHASED TYPE C TO TYPE A CABLE TO YOUR PC/LAPTOPS THEN CONTINUE UPDATE.. THEN IT WILL FIXED YOUR PROBLEMS..  IT SHOULD BE THE SAME VERSION 1.4.0.0.. THANKS 

I’m experiencing a persistent and very frustrating audio issue with my Razer BlackShark V2 Pro (2023) headset on Windows 10.After a few seconds of silence, the next sound played suddenly becomes extremely loud for a brief moment (a sharp volume spike), before returning to normal. This happens consistently — for example, when watching videos, opening a tab in opera with browser-sounds activated, or receiving a system notification.Additionally, Windows system sounds completely ignore the volume mixer. Even if I mute system sounds or set them to 0%, they still play at maximum volume through the headset and then reset themself in the audimixer to 100%. These two issues combined make normal use very uncomfortable. What I’ve tried (none of these fixed the issue): Reinstalling and uninstalling Razer Synapse 4 Enabling / disabling Windows Enhancements Turning off all Spatial Sound options (I don’t want any spatial audio) Setting “Do nothing” under Communication settings in Windows Sound

I am using the Razer 7.1 Surround Sound software with my headset on Windows 11. However, I am experiencing a persistent issue where background recording applications like NVIDIA ShadowPlay and Medal.tv fail to capture desktop/game audio.When the playback device is set to "Speakers (7.1 Surround Sound)" as required by the software, recording software captures my microphone audio, but desktop/game sound is completely silent in clips.

This conversation is in relation to the memory leak I have been experiencing on my Strix G16 laptop. For over 2 weeks I have been going crazy, trying EVERY solution mentioned out there:Some of the solutions I have already tried were:Disabling all audio enhancements (e.g. Razer 7.1 Surround Sound) Disabling all sound effects/ e.g. Spatial Sound etc. Uninstalling/ Installing Windows drivers ALL the updates you can imagine…. Cancelling the Windows Audio Device Graph Isolation process directly from the task manager.… and couple of others I cant remember. I have been watching countless videos on YouTube and relentlessly reading all the Forums for an answer. My problem has never been the spike in CPU usage, but simply a memory leak. The Windows Audio Device Graph Isolation would start at 1GB and slowly (but surely) creep up to 8 - 9GB. I call it memory leak, because during at an idle moment in games, I would minimise the game - open task manager (whilst nothing else is open) and simply watch

Removed screenshot for security purposes.

I’m on my second pair of this headset. Primary use is Xbox series x with some pc use. At the store both sets worked fine when I tried them. Get home, set them up on my Xbox, razer app, synapse on pc, updates, and upon initial power on, sound is super tinny, far away, and awful UNTIL I tap the EQ button then I gain full sound back. This happens EVERY power on. Razer support couldn’t help, the demos at the store didn’t experience this either. The issue is very clearly software related. The only thing Razer support wanted to worry about was pc. I bought them as they are the only Xbox compatible set Razer makes that’s wireless. For $250 this issue is unacceptable and it should load full volume on power on without me needing to do a single thing. I’ve done 4 factory resets and that doesn’t fix it either. It’s clear this headset isn’t ready for market.  otherwise the headset is comfy and sounds good. Battery life is great. But cannot recommend these whatsoever at this time. 

I recently lost the dongle for my blackshark v3 x hyperspeed for xbox headset and am unable to find it, and was wondering if the dongle replacement that razer sells is compatible for it because it doesn’t say, or if I just have to buy a whole new headset.

Does rz04-0283 have a corresponding driver?

I've had my headset for about 3 months now. It was working perfectly fine when I first got it but lately it does this thing where the mic will auto mute/unmute itself without pressing the button on the headset. I've checked all my connections and as far as I know all the software is up to date. I can't seem to figure out the problem and hearing the little beeping of it muting and unmuting is driving me crazy. The headset is Bluetooth also not sure if that makes a difference. Any help would be greatly appreciated. 

I've lost my usb dongle for Barracuda X, is there any replacement part available in France ? 

Hi, My friend has a Razer Kraken Kitty Edition BT headset and on the new PC they are unable to use stereo mode with microphone.   On the playback settings it shows 2 output devices: - Razer Kraken BT Kitty Edition Hands Free AG Audio - Razer Kraken BT Kitty Edition Stereo On the recording settings it shows 1 device: - Razer Kraken BT Kitty Edition Hands Free AG Audio When selecting default communication device as  Razer Kraken BT Kitty Edition Hands Free AG Audio they get audio + sound but it is single channel with telephone quality - unable to game on. When selecting Razer Kraken BT Kitty Edition Stereo as default output device, they get no sound. Is this issue with the BT dongle they are using or driver issue. Have tried everything but cannot figure out how to get this working. Any idea/help would be great Thanks 

hi guys i need help i just bought razer barracuda x 2022 the pink version and i cant startup firmware software because it tells me to put usb c donlge withouth the usb a adapter but i dont have usb c in my pc, sound works but my mic doesnt even tho windows registers it what should i do