Audio

Hello Razer Support,I have a Razer Kraken V3 Pro (RZ04-03460).The battery percentage in Razer Synapse is incorrect and changes significantly after reconnecting/restarting the PC. For example, it showed 20%, then 50% after connecting the charger, and after restarting the PC it showed 80%.The headset firmware is 1.10.0 and I am using Razer Synapse 4.Could you please confirm whether this is a known battery reporting/firmware issue and provide the recommended fix?

Hi,i'm trying to buy THX activation code  online but i can't because of my biling adress (not from USA). Can someone help me please.Many thanks

Hi, i have a razer blackshark v3 pro but ive lost my dongle so its useless for me right now because im on ps5.. is there a way to connect it wirelessly without the dongle? or is there maybe a way to buy a new dongle?

I couldn’t find anything to help me i tried everything.-charging it to 100% to see if its the problem up-updating drivers-updating windows-cleaning the headphones and inputs etcand some otheri noticed the mic works on the jack and bluetooth for some reason and after playing with the setthings here is the fix!Go to setthings > System > Sound > Properties (of the mic) and disable audio enchantments! that’s it now it should work. It’s not razer’s fault tbh it’s more on microsoft and them enforcing some stupid setthings on us :/

Hello Razer Support,I have a Razer Kraken V3 Pro (RZ04-03460).The battery percentage in Razer Synapse is incorrect and changes significantly after reconnecting/restarting the PC. For example, it showed 20%, then 50% after connecting the charger, and after restarting the PC it showed 80%.The headset firmware is 1.10.0 and I am using Razer Synapse 4.Could you please confirm whether this is a known battery reporting/firmware issue and provide the recommended fix?

my razer hammerhead 2nd gen left earbud wont charge and does not turn on

Hello I am experiencing an audio issue with my BlackShark V2 Pro (original/older model) on Windows 11.The Windows Volume Mixer does not work correctly. When I change the volume using the Volume Mixer, the volume sometimes changes several seconds later, and sometimes does not change at all. Even when the volume has changed correctly, if I stop playback and start it again, the audio briefly plays at 100% volume before changing to the selected volume.The EQ and other audio settings in Razer Synapse work normally.However, I found that if I disable “Audio enhancements” under Windows Sound Properties, the Windows Volume Mixer works correctly. Unfortunately, when I do this, the EQ and other audio features in Razer Synapse stop working.I have already tried the following, but the issue persists:Restarting WindowsReinstalling Razer SynapseUsing Razer's cleanup toolReinstalling the audio driversI have uploaded a video showing the issue on YouTube. Please take a look to see exactly what is happeni

////////////////////////////////////////////////////////////I share here my personal insight into the situation and a solution I chose.////////////////////////////////////////////////////////////Description of the "popping" problem with the Razer Kraken Ultimate/Kitty Edition headset.The "popping" issue occurs with the Razer Kraken Ultimate/Kitty Edition headset and is manifested by an unwanted audio interruption and a characteristic "popping" sound. During this problem, the audio stops for a period of about 3 to 4 seconds before resuming normal playback. The accompanying "popping" is both audible and visually perceptible and is indicative of this malfunction.It is particularly noticeable that the "popping" occurs when the volume of the program/game has been set to a higher level. During this audio interruption, the error message "Error setting features for the provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001" is displayed. This message suggests that an action related

Hi I bought the Blackshark V3 Pro PC edition, I was wondering if this is compatible with Xbox Series X via wired 3.5mm connection?Also is there a way of purchasing a dongle for Xbox so I can use this headset wirelessly?

just open the side up with the usb connection.. and volume control. disconnect the cable that goes from pcb board of volume control to the rest.. then turn up and down volume.. and make sure its all thew ay down when u plug the board back in. and then test.. should fix most as long as all your solder points are still in tact.. thought mine were screwed up but did this and they work again and it was so easy everyone could do it . a few screws and disconnect cable only do not need to take pcb boards out or move anything.

Hello, I’m experiencing an issue with the microphone on my Razer BlackShark V3 Pro. Compared to my other headsets, the microphone volume is extremely low. When testing it through the Windows microphone settings, speaking at a normal volume only reaches around 6–10%.The microphone sounds muffled and as if I’m talking through a filter, both in Windows and on Discord. The same muffled sound can also be heard in the Mic Preview in Razer Synapse, so the issue seems to be present consistently. I have also tried the beta version of Razer Synapse, but unfortunately that did not resolve the issue.My friend on Discord has also mentioned that my microphone volume is noticeably lower compared to other people he talks to, which confirms that the issue is not just limited to the Windows microphone test.I’m hoping someone can help me find a solution to this issue.

Merhaba destek ekibi benimde aynı sorunum var 1 yıldır sorunsuz çalışan  Model No.: RC30-0378 USB WIRELESS TRANSCEIVER anında görülebiliyordu hiçbir şekilde göremiyorum başka bilgisayarda çalışmayı düzeltmedi yardımcı olurmusunuz garantim devam etmekte ve acil ihtiyacim var Türkiye Antalya vatan bilgisayardan aldım 

Hammerhead V3 X HyperSpeed, Synapse 4.0.503. THX Spatial Audio's "Launch" button in Synapse does nothing no window, no error, nothing.Traced it down to the source: THX launches via C:\Program Files\Razer\RzAppEngine\1.14.0.0\rzappengine.exe -url-params=apps=spatial-audio (a legacy Chromium-based engine dated 8/29/2019, installed from the standalone RzAppEngine_installer.exe inside "THX Spatial Audio Setup"). Its debug.log shows this on every launch attempt: ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D)ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)ERROR:crashpad_client_win.cc(130)] crash server failed to launch, self-terminatingThe installed 1.14.0.0 folder is genuinely missing crashpad_handler.exe every other same dated file is there, just not that one.What I've tried, none of which fixed it:- Full uninstall/reinstall using Razer's official Driver Clean-up Tool + fresh Synapse download- C

When registering, I get an error: "7.1 audio activation code already activated." I just bought the product and haven't registered it anywhere yet; I would like to get the activation code. Thanks.

Hello. I have a Razer BlackShark V2X headset, but the laptop I use has only one jack input, whereas the headset requires two separate jacks for the headphones and microphone. Could you help me with this?

Hello. I have a Razer BlackShark V2X headset, but the laptop I use has only one jack input, whereas the headset requires two separate jacks for the headphones and microphone. Could you help me with this?

I need to buy a power adapter for the Razer Leviathan V2 Pro speaker. Where can I purchase this part? 

Good morning,I’m looking to buy an RC30-0378 dongle for the Barracuda Pro model. I received the headset from a friend as a hand-me-down, but unfortunately, the dongle got lost. Do you happen to have one in stock?

Hi, I’m having an issue with my headphones (I’ve had them since July of this year): the default volume is very low. I mean, they’re usable, but if I want to turn the volume up to listen to music, there’s practically no "high" volume—it just stays at a basic level. I’ve tried using 7.1, turning it off, using THX Spatial, etc., but nothing works. I don’t think it’s a hardware issue, since they arrived in great condition and this is the only problem I’m having; I suspect it’s software-related. I’ve seen mentions of using third-party software to boost the volume, but it makes no sense for a Razer product to have this issue right out of the box. Thanks.

Subject: 7.1 Surround Sound Activation Code Not ReceivedHello Razer Support,I recently purchased a Razer BlackShark V2 X Wired Gaming Headset and successfully registered the product with my Razer account.However, I have not received the 7.1 Surround Sound activation code. On the activation page, it says that the code has been sent to my email address, but I have checked my inbox, Spam/Junk, and other folders multiple times and there is no activation code.I have also tried requesting/resending the activation code several times, but the website keeps saying that the code has been sent without me receiving anything.Product: [removed by moderator]Serial Number:  [removed by moderator]P/N:  [removed by moderator]Razer Account Email: [removed by moderator]Could you please check my registration and send me the 7.1 Surround Sound activation code again, or provide me with a new activation code?Thank you for your assistance.Best regards,Moein

Hi I’d like to know if there’s a way to fix that my headset isn’t connecting even though my dongle is plugged into my console 

I'm now on my 3rd warranty replacement for audio cutting in and out on this headset. Is there a magical setting that would solve this issue?The first headset was both audio and mic issues. Second one was strictly audio. Third one, which I just received is also having the same audio issues where it cuts in and out.Everything is up to date for drivers, Razer synapse, etc. I've just been going in circles with Razer support. Any Advice given that this is my third replacement and I am trying to avoid a 4th replacement with Razer support? We're going through the same troubleshooting steps again with no avail. I can’t even get access to Razer’s reddit and Razer’s support subreddit for assistance as they’ve taken down every post I’ve attempted to make to get this issue resolved. At this point, I just want a different headset all together. 

I lost the dongle for my Barracuda x. Ive been looking around and I cant seem to find any. If someone would be able to help I would love it so I can get back to using my favourite headset!

Hi bro, I have a Razer BlackShark V3 Pro headset. Every time I power it on, the audio sounds muffled and distorted. I need to cycle through the EQ button on the headset to restore normal sound quality. Both the headset and dongle are running the latest available firmware. I’ve noticed multiple other users in the community are reporting this exact same bug. Is Razer aware of this issue?

Hi @all, For over half a year now I have had a honestly very painful audio bug that completely destroyed my PC experience. The audio spiked to insanly high dB without raising the bars in the volume mixer when starting any new activity (YT, Spotify, Games etc.) and then returned to normal values after 1-2 seconds. I have read through the threads in the forum regarding the audio spiking and did not find any solution. Nevertheless, I did not give up since I like THX Spatial and as the Razer support team suggested, disabling all the sound enhancements was not an option (but it also worked). I played around with the audio settings in Win11 and noticed that I must have changed things whilst deactivating all the audio devices I am not using anyways.So, in a nutshell, → Win+R → mmsys.cpl → right click on the headset → properties → Surround Sound → make sure it is not set to “deactivate” but is on Windows Sonic (I must have deactivated it in my wish to get rid of everything that may interfere w