Audio

I need help plss, the headphones work perfectly and I love them, I heard a little buzzing but is very quiet, but the cable is broken and you can clearly see exposed cables idk.They came in the box like normal and everything and I only used them like 4 times and the cable was wrapped around so I didnt mess it and leave it like that, I stopped using them for like 6 months until my sibling decided to use them, she notice the fact that they were kinda broken or idk the term for that but at first it wasnt that so I didnt worry, until now that is fully exposed and I use them 24/7. I buyed this in 2024 but it says the warranty doesnt apply. Im very sad because this are my fav headphones and they’re so cute so if I can do something please tell me 

Hello Razer Support Team,I am contacting you regarding my Razer Kraken 7.1 headset.This is an older device (around 10 years old), and I previously used it withRazer Surround / Razer Synapse with the 7.1 Surround Sound fully activatedon this same Razer ID account.Due to changes in the Razer software and activation system over the years,I have lost access to the 7.1 Surround Sound feature that was previously active.I understand that my device may no longer be listed as eligible under thecurrent system, however this license was already activated and used in the past.I am not requesting a new activation code.I am kindly requesting the restoration of my previously activated 7.1 SurroundSound access, or guidance on how to access the legacy software compatible withthe Razer Kraken 7.1.I still have:- The headset- The original box- The serial numberI can provide photos or any additional information if needed.Thank you for your time and support. 

I recently bought and registered my BlackShark V3 X HyperSpeed headset but I still didn’t receive an email with my activation code for the 7.1 surround sound feature. It’s been more than a week since I registered the product and I also made sure to check my spam/junk folder but it’s not there. When I try to obtain a “new” activation code it says that my “Razer device is not eligible to receive a 7.1 Surround Sound activation code” though it should be. Any help would be appreciated 

I have a razer kraken . I scratched off the activation code to get the item registered on my account and downloaded the 7.1 Surround Sound program. It prompted me to log in and I did, but than nothing pops up. I go to the bottom right of the task bar to check the program, it says it is on, but when I click on it nothing happens but a small window above it to directs to me a website that is my account. I have uninstalled and reinstalled the program multiple times now with nothing changing. I have ran it in admin mode and it still wont let me use it, I tried to run it in compatibility mode and it still wont work. My pc is a 64-bit system, so that shouldn't be an issue. In the debug I get this error over and over again. [1209/124735.207:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) *This is a repost, I was not sure if I should have needed to posted this in Razer Support or here in Audio to receive help, first time on the forum*

Hi. I have a Razer BlackShark V2 X and when I try to register it, it says the device is already registered! I found a few older links that are supposed to get me to a page to request a new Activation Code but all of them keep getting me back to pages where I’m forced to go through the registration process again, just to get told that it’s already activated, or tell me to contact support regarding Surround Sound, but then I can’t even make a support ticket. This has been a really tiresome loop with no result!

Hi All, just wondering if anyone in the communuity can figure out why this gif cuts out halfway through the KIrby animation and loops back to the start with mario on the Razer Control Hub for the Kraken v4 Pro. its a really cool gif and its not cutting any other gifs out for some reason. The file size is within the perameters and it lets me actually upload the gif itself. It’s just a really cool gif and if anyone can come up with a solution for it to play all the way through on the hub that would be totally amazing. there are 112 frames to my knowledge. i tried removing frames and speeding the gif up too by changing the amount of miliseconds it takes per fram e but it was to no avail. any help would be greatly appreciated!! https://images-wixmp-ed30a86b8c4ca887773594c2.wixmp.com/f/760bb8f8-3a05-4e44-be4d-6d1b2a6e5392/d1nno8d-364adddf-a168-44a1-b5e5-db7e2e779331.gif?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJ

Olá, tudo bem?Estou precisando de ajuda com o registro do meu headset Razer.Recentemente percebi que minha conta foi vinculada ao registro antigo do headset (Razer Kraken), que estava associado a outra conta de usuário (nome de usuário: Veronicatechnoegg837). Depois disso, o produto deixou de aparecer nos meus dispositivos registrados.Além disso, eu não tenho mais a caixa e nem o cartão com o código de ativação do 7.1 Surround Sound, então não consigo ativar o recurso novamente.Preciso da ajuda de vocês para: Remover o registro antigo associado à outra conta. Registrar meu headset na minha conta atual. Gerar um novo código de ativação 7.1 Surround Sound, se possível. Tenho o número de série do headset e posso enviar, caso necessário.Agradeço muito pela atenção e apoi

I can't activate the Razer Kraken Pro V2 device, it says the device is already activated

QUIERO ACTIVAR EL 7.1 PERO AL MOMENTO DE LA COMPRA NO TRAIA EL NUMERO DE ACTIVACION Y AL QUERERLOS REGISTRAR ME DICE QUE YA ESTAN REGISTRADOS PODRIAN AYUDAR 

I would like to know if Razer Kraken Kitty V3 Pro can fit the Razer Headset Case. I only find it can fit Razer Kraken  V3 Pro not metion the kitty version. Thanks.

Hello, I have a question regarding my Razer BlackShark V2 X headset. When I try to get the 7.1 Surround Sound activation code, it says that the product is already registered and that the code has already been used, but not under my Razer account. Because of this, I cannot receive the activation code by email. Since the headset was a gift from abroad and I don't have the original scratch card, is it possible for you to generate a new activation code for me if I provide the serial number? Thank you for your assistance.

I have been using the razer barracuda x headset for quite a while, and since it doesn’t have bluetooth i require the dongle to use it with my desktop computer. The dongle when connected does not actually show up in audio outputs nor actually connects as a device, sometimes showing up for quite a small time then disappearing. I was wondering if I could order a replacement by any chance?

Any support can tell me what time will restock in SG or MY?

I try to connect it but it keeps saying "USB device not recognized".When I go into device manager, I've tried disabling and uninstalling the "Unknown USB device (configuration descriptor request failed)", I've tried disabling and uninstalling the USB root hubs too, but nothing seems to be working. I've pretty much tried any other method under the sun too.I connected the headphones into another laptop and it seems to work just fine there so it's not an issue with the headphones themselves.

Добрый день я купил наушники но при регистраций пишется что уже зарегистрироваться есть коробка и сами наушники как зарегистрировать, Прошу помогите!  

Have you encountered the issue where after some time, a static noise (scratches/knaxing) occurs in a random application, such as Spotify or a game, while the rest of the audio continues to sound normal? I have already uninstalled and reinstalled all the software, and the drivers are up-to-date.

I have a problem with updating my Razer Kraken V3 Hypersense Driver. When i try it always goes to “Please reconnect your device and click retry”. Also i let u know that i followed this link to update my software. 

I could see a detachable mic for Razer Barracuda X Chroma edition. Does the headset have an inbuilt mic as well and i can use the detached mic only when i need ? If so is the quality of built in mic good for making calls ?

Every time I load Synapse 4 and try to mute my headset it turns on the sidetone and blocks the mics input completely until i turn of my computer or the headset. This doesnt happen with Synapse 4 closed.

Greetings!Few days ago bought device RAZER BLACKSHARK v2 X. But when i tried toregister product, system told that product alredy registered. Can you check it please? Contact me please, so I can show bill and serial number 

I purchased the blackshark v2x recently the 7.1 surround sound worked fine but whenever i restart my laptop the surround sound output gives out 0 audio whereas other outputs work fine,even reinstalling works only until the restart takes place,please help me.

Is there a way to turn of the ‘’delay’’ audio tune in?for example watching movie and rewind or going forward the audio takes 3 sec before its back to normal.

I’ve been using my razer ripsaw capture card and I noticed that on several games characters in the game don’t have sound or are very faint. I’ve made sure everything was set up correctly. I can hear all other sounds however no voices. Any idea as to what to do next would be awesome. I’ve tried un plugging and re plugging and even switched out HDMI cord to see if that works and no luck either. 

Barracuda X 2022 headset (RZ04-04430100). My dongle just stopped working one day couple years ago, and it hasn’t bothered me because I just used aux cord for my PS5 remote. but now I have a PC and can’t get the dongle to be recognized. my pc just says, “The last USB device you connected to this computer malfunctioned, and windows does not recognize it.” I’ve tried the Pairing tool and the Firmware update tools a lot…. they won't recognize that I’ve plugged it in, I’ve tried every USB port and USB-C port. My computers windows Is all up to date, drivers are all up to date. 

Hello. You are my last hope at Razer who can help me resolve this issue.I purchased the Razer Kraken V4 Pro headphones on October 22, 2025, and last used them on November 18, 2025. When I turned them on again around November 22–23, I discovered that the microphone had completely stopped working. This seems to have happened right after the most recent Razer software update.I followed all troubleshooting steps provided on your website. I uninstalled and reinstalled the drivers, reinstalled Windows, connected the headset to another computer, and even tested it on an iPhone 14 Pro Max. Unfortunately, the microphone still does not function.I have contacted Razer Support three times, but each time my request was rejected without a clear explanation. I also tried reaching out through Razer’s Facebook support, but received no assistance there either. I simply don’t understand why my case is being dismissed.The microphone stopped working on its own after November 18 — no physical damage, no acc