KAIRA PRO | Console. Mobile. Combined | Razer Insider

KAIRA PRO | Console. Mobile. Combined

Show first post
This topic has been closed for comments

118 Replies

W
I’m having an issue with the headset on Xbox, it appears my mic is always on, I’ve been told it doesn’t pick up sound until I speak but it looks like there’s always sound coming out
headDarkCoralfuture626
Razer.Caziel
As far as I know, there should be a mic monitoring option on Synapse under the Mic tab of your headset. It should appear as "Sidetone" with a toggle switch and a volume level adjustment. Do send me a screenshot of the Mic tab if you don't see it there so we can get the app checked.

I also have no idea how to turn on the mic monitoring. Just got this headset for my Series X. The instruction manual says it can be enabled in the Razer Headset App but I don’t see it anywhere at all.
C
Apologies if this is somewhere else I’m brand new to this.
Just got the kaira pro for series x and was wondering if anyone had any equaliser settings they use that may be beneficial to me, especially for games like COD?
P
Razer.Caziel
Please update the firmware of your headset using Synapse for Xbox. As of this time, there is no way to do this on Mac or iOS devices. Don't hesitate to send me a PM if you need further assistance.

To everyone else having issues with the headset, please send me a PM so I can help you isolate the problems and troubleshoot.


Hey there 😉 I got a Kaira Pro today, I'm trying to update firmware, but can't seem to do that. I downloaded firmware updater executable which is mentioned in firmware update guide, but it just won't find the headphones which are connected via USB cable from the headphone's box and the updater gets stuck on the "Connect the headset to the PC" screen. Now, I only have one Windows PC and can't check anywhere else. But my ports should be fine tho, never had troubles before.

You mentioned Synapse for Xbox, so I tried to search for it but the Microsoft store page tells me that this app is not available. I also can't find it in the Xbox store on my series x.

Would be amazing if you can give me any guidance.
P
profunctor
Hey there 😉 I got a Kaira Pro today, I'm trying to update firmware, but can't seem to do that. I downloaded firmware updater executable which is mentioned in firmware update guide, but it just won't find the headphones which are connected via USB cable from the headphone's box and the updater gets stuck on the "Connect the headset to the PC" screen. Now, I only have one Windows PC and can't check anywhere else. But my ports should be fine tho, never had troubles before.

You mentioned Synapse for Xbox, so I tried to search for it but the Microsoft store page tells me that this app is not available. I also can't find it in the Xbox store on my series x.

Would be amazing if you can give me any guidance.


Hm, can't to edit the post, getting access denied...

Anyway, apparently I tried to update firmware using regular Kairo firmware updater. I found a link for a Kaira Pro one, but the link is broken https://rzr.to/KairaProFW and doesn't resolve.
headDarkCoralfuture626
profunctor
Hm, can't to edit the post, getting access denied...

Anyway, apparently I tried to update firmware using regular Kairo firmware updater. I found a link for a Kaira Pro one, but the link is broken https://rzr.to/KairaProFW and doesn't resolve.

I know this is probably dumb, but do you have the headset powered on when you’re connecting them to the computer? My computer didn’t find them until I actually powered them on. Other than that, might be a bad USB port like you mentioned. Maybe try another usb c cable if the port is working.
headDarkCoralfuture626
grundy1973
Same issue here, great headset but no mic monitoring option at all in the app on Xbox. Will this be fixed? It’s a key feature for me. Considering returning my Kaira Pro but if a fix is on the way they’re staying




Headset arrived today, installed the app onto Xbox series x today. I’m in the UK


I’m assuming this isn’t the permanent fix and hopefully an update is coming for a more reasonable way to do this. It honestly just seems like a work around. I worked on this with Razer support for almost an hour today.

open the Razer headset app > Mic Settings (Only 2 options Mic Boost and volume Normalization appear) > click “listen” at the bottom

“listen” should let you hear how you sound through your headphones. I assumed it was just testing how you sounded with mic boost or volume normalization on.

HOWEVER.

If you click listen in that menu to where you can hear yourself, then click the Xbox home button and go to the main dashboard you’ll still be able to hear yourself. You can then start any app/game and you’ll still be able to hear yourself as well as the game audio. Others can hear you as well.

Pretty much just clicking “listen” in the mic settings and then just letting it run in the background as you go play whatever you want.

I don’t feel like this is the way it was intended to work, but it does work (at least for the couple games I tested).

Hope this helps, as it’s the only thing I’ve found online at all regarding this.
G
headDarkCoralfuture626
I’m assuming this isn’t the permanent fix and hopefully an update is coming for a more reasonable way to do this. It honestly just seems like a work around. I worked on this with Razer support for almost an hour today.

open the Razer headset app > Mic Settings (Only 2 options Mic Boost and volume Normalization appear) > click “listen” at the bottom

“listen” should let you hear how you sound through your headphones. I assumed it was just testing how you sounded with mic boost or volume normalization on.

HOWEVER.

If you click listen in that menu to where you can hear yourself, then click the Xbox home button and go to the main dashboard you’ll still be able to hear yourself. You can then start any app/game and you’ll still be able to hear yourself as well as the game audio. Others can hear you as well.

Pretty much just clicking “listen” in the mic settings and then just letting it run in the background as you go play whatever you want.

I don’t feel like this is the way it was intended to work, but it does work (at least for the couple games I tested).

Hope this helps, as it’s the only thing I’ve found online at all regarding this.

This is what I just did playing black ops Cold War . I’d defo class it as a workaround. It certainly helps though for now. The Listen check box is meant for testing various settings though. There should be a proper side tone/mic monitor option with slider.
headDarkCoralfuture626
grundy1973
This is what I just did playing black ops Cold War . I’d defo class it as a workaround. It certainly helps though for now. The Listen check box is meant for testing various settings though. There should be a proper side tone/mic monitor option with slider.

Exactly. I told their support the same thing. It does not feel like that’s the proper way to do it.

It’s reassuring to know that it’s possible though, and seems to be like it could be easily fixed with an app update.
P
headDarkCoralfuture626
I know this is probably dumb, but do you have the headset powered on when you’re connecting them to the computer? My computer didn’t find them until I actually powered them on. Other than that, might be a bad USB port like you mentioned. Maybe try another usb c cable if the port is working.

Got that firmware updated, had to use US VPN to access that file.

I have stutter sound tho. And the while it happens my controller starts to get weird too. It's like there's no bandwidth for them both for some reason. I never had xbox and xbox headset but I think it shouldn't be like that anyway.
V
Anyone know is there anyway to increase the volume when listening ? I’ve turn the sound knob all the way up yet it’s still very soft.
Using on Series X.
R
Wow they looks really good:big_grin_:
W
grundy1973
In microphone settings, there’s a volume normalisation check box, check it and a slider bar appears. If you lower it, the mic seems to become less sensitive to noises around you

That doesn’t really work because when I turn it down, nobody can even hear my voice and I basically have to scream to get them to hear me. The lowest I can go is like 30% but even then people can still hear everything around me.
T
That beauty is what I need. They will be in my hands soon.
CrimsonAssassin
This is very versatile! I love this one.
C
Does anybody know how to perform a factory reset? Didn't find anything in the manual.
R
I can't get mine to work on only Bluetooth with my phone or laptop. I keep getting sidetone beeps high and low randomly with an eq change everytime. When it beeps, the chroma goes from it's standard cycle to a flashing green, and the bluetooth light goes from purple to flashing blue, even though it's still connected and playing whatever I have playing from phone or computer. Eventually they just turn off.
S
Cool headphones
games
H
These look sick! Can someone let me know if you can simultaneously connect to an Xbox and PC (Bluetooth)? I want to be able to listen to my mates in discord on PC while playing on my xbox.
F
Dekades


Get ready for the next-gen with the new Razer Kaira Pro wireless headset for Xbox Series X/S. Elevate your console gaming experience with immersive audio powered by our patented Razer TriForce Titanium drivers and Razer HyperClear mic (secondary mic available in headset). With cross-platform support for mobile gaming on the Xbox Game Pass Ultimate, dominate with the new Kaira Pro wherever you are. https://www.razer.com/kaira-pro

oooo how much??
S
HAG00
These look sick! Can someone let me know if you can simultaneously connect to an Xbox and PC (Bluetooth)? I want to be able to listen to my mates in discord on PC while playing on my xbox.


yea you can. I do it every night. I just caution you that the mic via Bluetooth seems to be SUPER low and my friends have to set my discord audio to 200% and that’s still too low they say.
Mashwishi
that looks so comfortable to my ears!
H
Userlevel 7
Oh, the head part of the headphones look new for Razer's headset lineup.
N
void_S
Anyone know is there anyway to increase the volume when listening ? I’ve turn the sound knob all the way up yet it’s still very soft.
Using on Series X.


I know in the regular Xbox One there is a volume slider in the Xbox sound menu, did you try finagling with that? That how I do minuet changes when using my Kraken's on my xbox1
B
I am currently having an issue using this headset on my PC via Bluetooth. (WIN 10 64-bit) I have updated firmware and the headset connects. The issue is with the microphone. In the Sound settings under Playback devices the headset is listed as two separate devices, Kaira Pro Stereo and Kaira Pro Hands Free AG Audio. The first has excellent "CD/DVD" sound quality, the second has "Tape Recorder Quality" and sounds horrible. Well anyways, when in discord or likewise game chats, the sound will not come out the Stereo playback and will only go through the AG Audio. When I have the Wireless AG Audio device disabled or disconnected and only the Stereo device enabled, the microphone will disconnect. regardless of which microphone I am using (Detachable or on-board), I cannot have the good sound device running and the microphone operating together for some strange reason.
CookiesCookie settings