General Discussion

I recently got a new PC build as my old computer was having lots of issues. One of these issues involves the entire computer freezing and the only way to resolve the issue is to force shut down. When I got my new pc everything was new except the only thing parts that were kept was the Razer Keyboard and mouse. I'm currently using the old Huntsman Elite and Deathadder Elite. Now, the same issue happening again except this time, the computer eventually goes back to normal. I'm suspecting it has something to do with one of these two units. Another thing to add is that the computer only freezes when the computer is idle and I don't have games running in the background. If a game is running, it never freezes. Has anyone experienced anything like this? Any ideas of what I can try to adjust that could be causing this to occur? Any type of help is appreciated. 

Basically just what the title says, just wondering if they discontinued it or if they are just out of stock? I've used it as my main monitor for around 6 years. I want to go from a 1 to a 3 monitor setup. I have the 144hz option, and I know it isn't a great monitor. I know it's too clunky, the cords are weird, etc. I know it is way too expensive for what it is. The problem is, I would like to have 3 monitors and I at least want it to match. Basically what I mean is I would like to buy another Raptor 27 then get a different monitor with 165hz 4k capabilities and put the raptors on either side of the new monitor. 

Today my first razer phone died....august 26 2026..serial # 181812v00403753Will ring sound but will not show a call coming in.So you can not answer...…So ill crack open my brand new, unused razer phone 2..…yes thats rightI love the first razer phone so much i bought a few ####And ill see how long it will last.…I realy hate that razer stopped making phones.Ive wrote them and told them about a sensor on top left side of phone on speaker , if you have your finger on this area, the screen will go black untill you remove your finger…Guess all will die…My motto…MAN KIND WILL EAT HIMSELF......…AND RAZER DID JUST THAT.    KILLING OFF THE PHONELOVE DUEY WRIGHTTHEMOUNTAINDUEY@GMAIL.. 

hi, how to withdraw my razer gold? is there anyone would like to buy razer gold from me? because i would like to sell all, or is there any way to withdraw to my bank account or tounch and go

I‘ve been using the Blackwidow V3 TKL for a few years now and it‘s great but I‘m really over the clickety sound and am looking for the most quiet option now. Due to synapse etc. I think getting another Razer to integrate into the setup works best.With how the website is setup and since it‘s been a while since I bought a keyboard I have zero overview what is the latest and greatest when it comes to silent switches and wired keyboards.TLDR; Looking for TKL, wired, most silent Razer keyboard out there (if it has extra nobs etc. for volume that‘s fine I don‘t really mind)Could you guys help me out here?

Hi, I kinda have a persisting problem and sent multiple tickets for razer support. I have sent my payment a week ago and have my proofs, but I haven’t received any code in my email or mobile number. It is for a garena shell transaction, I haven’t experienced this error before but this problem is persistent and I am getting desperate since it’s already a week since I sent my payment and when I talk to razer gold support especially on the replies I get through emails was like talking to bots and automated messages.

Creating new thread. Has anyone addressed the RazerEdge battery not charging passed 1%? 

For the past year, I've been monitoring the website, as I am planning on buying a bunch of PC parts in the nearest future. I've been ready to make a purchase for a couple of months already, but some items just seem to be gone and completely unavailable. I am specifically talking about the Tomahawk ATX, 360-mm Hanbo and Kunai. Will they ever be available, or are they discontinued? Maybe some of you has information? Thank you

Can somebody help me, how to disable the 2 step authentication. I lost my phone, I don't have access to my authenticator app, and i also changed my mobile number 

So I plugged in the razer kiyo pro into Nintendo switch 2. Did camera test i can see my self on screen.   That great news very happy it works.   Just passing message on. 

I recently purchased the new black shark V3 pro and found that whenever the wireless hyperseed dongle is plugged in it cause really bad and repetitive stuttering once every second. I fear that it might be the high 8k hertz polling rate over whelming my pc as I already own the viper V3 pro that also does 8k polling. Can anyone please suggest a fix or alternative as I really need a wireless headset? 

Got a black widow X some time ago and the spare bar is very intermittent, i often have to press it several times or harder to get it to work - does anyone else have the same issue?

I bought my Razer viper v3 pro last August but it has had to be rma’d THREE times and I am making another claim because one of the buttons has an issue. Instead of just getting a replacement is it possible for me to just get a refund and move on from this problem riddled mouse? 

Hi Razer team,I wanted to ask about the availability of the Blade 18 (2025) in Australia 🇦🇺.I reached out to support and was told I’m not the only one requesting it here, which is encouraging. There’s definitely a growing interest in high-performance gaming laptops like this locally, and many of us would love to support Razer directly instead of relying on imports (which aren’t ideal for warranty and regional compatibility).Could you please share if there are any plans to officially bring the Blade 18 (2025) to the Australian market? It would mean a lot to the local community here.Thank you 🙏🏽

Just got a message that I won a Razer Silver giveaway! WOOO! Thank you Razer! (Gonna save up and get a Sneki Snake plush!)

I see that the Basilisk v3 35k is the only comparable model that is currently on the Mac compatibility list. I tried my Basilisk v3, but it isn’t recognized at all. It’s the most popular and most affordable mouse from Razer at the moment, so I don’t understand why it isn’t supported yet? The only reason I ask is I have a family member that wants to switch from Logitec due to being unable to program the mouse buttons how she wants, and the Logi software suddenly started failing on startup.

I keep having a recurring issue with my Naga v2 Pro where, regardless of it's wired, using the dongle, or using bluetooth, it will start flashing purple and the buttons on the side will just stop responding--or at least, most of them will. I noticed too that it seems like the white light on the bottom under Profile will flash as well. The only thing that fixes it is if I unplug the mouse and plug it back in. Anyone else experience this issue or have any ideas on how to fix it? 

When I connect my Kishi V3 Pro controller to my phone or tablet, a notification pops up asking me to choose from a list of connections, which includes "MIDI", "charging only", "reverse charging", etc. Does anyone know which one I should use between them? Is there a correct or a suggested one? 

This morning after opening the case, the right earbud did not switch on. Had these since 2021, already had small issues like this but a quick cleaning always resolved the issue. After cleaning it, nothing changed... Performed all troubleshooting, nothing changed... The right earbud seems dead, or at least that the battery died and that now it won't charge. Left one works normally, but since only one of two works, I can't perform a factory reset and can't connect to the Razer app... What should I do? Any tips? Ideas? I think the warranty is 3 years, so I don't have it anymore. 

I received a money gift from Like Card, but I received the receipt, but the gift is on hold. Can anyone help me?🥲

I just got the V3 Pro's and so far, one of my only issues with it has been the volume increments using the volume knob on the headset when on PS5. The increments are somewhere around 15-20% each notch on the knob, making it very frustrating to find the right volume without it being too loud or too quiet. I also use them on PC, and it works fine there with the increments being 4% each knob notch. Has anyone else experienced this? Or even owners of the V2 Pro's, has this just been a thing with Razer headsets on PS5? 

I just bought this headset and I can’t figure out what the point of this olde controller hub is for. I have to connect the head via Bluetooth to my PC. The controller hub is plugged into right port in the back my pc and when I’m in Bluetooth mode I can’t use any of the functions of the controller hub. I saw post online saying “Must be in hyper speed wireless, which when I enter this mode I can use all functions of the controller hub. Yay great… but now my system volume is muted and no matter what I do I can’t get sound. Doesn’t matter if I put my default device as “game v4 pro” or “chat v4 pro” still no sound and there isn't a “hyper speed wireless” device. So what do I need to do? 

This morning, while browsing the keyboard page on Razer’s Chinese official website, I noticed an error in the displayed information.As shown in the image, the “Huntsman line” was mistakenly written as “噬魂金蝎系列”, whereas the correct translation should be “猎魂光蛛系列”, consistent with the product introduction below.I hope this issue can be corrected soon.Perhaps other parts may have similar problems as well, and I hope Razer can thoroughly review all regional versions of the official website to ensure that such simple errors do not occur.^^ 

I just bought the Kraken V4 PRO and I honestly like the headset I think it sounds good, definitely a step up from my last headset. But this thing has been giving me headache and hoping someone on forums could answer few questions I have about it. First question, is there a dongle I could buy for this headset? I thought this headset would connect wirelessly through the olde control hub, but that doesn’t seem be the case. If it does can someone please tell/show me how that’s done. Right now I have connected to my PC through Bluetooth, but if the headset isn’t in a specific mode Synapse won’t pick up the headset. As right now Synapse is yelling at me to switch default device to “Game” when I switch the “game” preset I lose all sound on my pc… even if make it the default device. Also the headset volume isn’t working with my PC system, if turn my headset down via wheel on the headset system volume stays full blast. My final quest is about the olde control hub… I can’t for the life of me

Hello, I wanted to ask what is the best solution for wireless headphones, keyboard, and mouse that work well for both PS5 Pro and PC. Thank you.