CORTEX PC 10 | Public Release

Discussion in 'Razer Cortex' started by Dekades, Jun 14, 2022.

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  1. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey @cserpete ,

    Thank you so much for sharing the valuable feedback with us on this thread. I'm Michelle from Razer Cortex PC. Feel free to let me know if you have any comments or bugs you encounter when you use Razer Cortex PC.

    I sort out all the details you mentioned above here, please let me know if something is missing:
    1. Epic Store, XBOX, and Battlenet are not supported in Razer Cortex.
    We have planned to add them in the future. Thank you for your patience.

    2. Cannot connect the currently supported platforms successfully.
    Could you please provide us with your Razer Cortex logs for us via PM to further investigate this issue?

    3. In the earlier version, Fortnite can be scanned. But in the current version, it cannot. Even if you added it manually, the information such as Developer, cover art, media icon, background, etc is missing.
    We can investigate it via your logs.

    4. After Epic Games acquired Fall Guys, it messed up with Razer Cortex. It can not be added from Epic Games, not even manually, it just can be installed from Steam.
    We will reproduce this issue on our side.

    We look forward to your reply.

    We are grateful that you have given us these details regarding our product.

    Thank you!

    Michelle
     
    Sacius, Proteas and atn4353 like this.
  2. SpanishReddatahead357

    SpanishReddatahead357 Well-Known Member

    Well they close background tasks if you already do that they wont help.
     
  3. 6squido9

    6squido9 Member

    looking good razer! thank you for staying on top of community feedback with updates!!
     
    Sacius, Proteas, atn4353 and 2 others like this.
  4. TheDragonSoly2

    TheDragonSoly2 Active Member

    Price baby price
     
  5. Hermanator

    Hermanator Well-Known Member

    I wonder if my Razer Central would automatically download this.
     
    Sacius, Proteas and atn4353 like this.
  6. samuel2050

    samuel2050 Well-Known Member

    Then you should explain why adobe background services can't be restored. They closed due to error(It says that the processes - or the programs - were not able to run.) If game booster is scam, this error can't be happened.
     
    atn4353 likes this.
  7. Congratulations Razer for this public launch of Razer Cortex PC 10.
    Would it be stable now?
     
    atn4353 likes this.
  8. olT3lo

    olT3lo New Member

    Latest update still isn't allowing you to view adult only games from Steam? I mean, are you gate keeping or is this a bug? I've already alerted Razer to the issue, but they don't seem to think it's a problem.
     
    Last edited: Jul 10, 2022
    atn4353 likes this.
  9. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Did you mean that you enable the feature “Automatically update Razer software”, but Razer Cortex did not update automatically?

    If yes, could you please provide us with your Razer Cortex logs?

    Thank you!

    Michelle
     
    atn4353 likes this.
  10. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    We sincerely apologize for any inconvenience this issue has caused you. This is not the experience that we would like you to have.

    Our engineering team is investigating this issue. Before we figure out a resolution, could you follow the below steps to troubleshoot on your side:
    • First, stop 'Razer Game Manager Service 3' in Task Manager.
      • Go to ‘Task Manager’ > ‘Services’.
      • Right-click on ‘Razer Game Manager Service 3’ to Stop it.
    • Second, delete the file folder: C:\ProgramData\Razer\GameManager3\Data\rzr_userid.
    • Third, start the ‘Razer Game Manager Service’ in Task Manager.
    • Finally, launch the game with Razer Cortex running in the background. The game will be added to Razer Cortex automatically.
    I also checked your case 220612-000923 via our support system. For some reason, it seemed that we did not get a further response from you, and this case is not escalated to me.

    But don't worry. Our engineering team is investigating this issue now. We will update you as soon as possible when we receive a reply.

    We appreciate your patience and are grateful for your reminder.

    Thank you!

    Michelle
     
    atn4353 likes this.
  11. olT3lo

    olT3lo New Member

    I followed the steps laid out and it didn't make a difference. I also replied to the email.
     
    atn4353 likes this.
  12. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    We received your feedback from our system. Thank you for your reply.

    One thing I still need to confirm with you. Do mature-rated games have the launch issue even if they have been installed on your PC, or do other non-mature-rated games also have such issues?

    Michelle
     
    atn4353 likes this.
  13. olT3lo

    olT3lo New Member

    I must not completely understand the question. If the game wasn't installed on my PC, I wouldn't expect Cortex to launch the game. The games I'm speaking of are all installed. It's only the Adult Only games that won't launch and instead say "Install", but they are installed. In fact, I recently disconnected from Steam via Cortex, to see if that would do anything, but now the mature games aren't even listed any longer. Since this worked before Cortex 10, it almost seems as though the new version is filtering those games out.
     
    atn4353 likes this.
  14. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Thank you for the details. Will update you asap when we receive a reply from our engineering team.

    Michelle
     
    atn4353 likes this.
  15. Lenox.J.Low

    Lenox.J.Low Well-Known Member

    awesome
     
    atn4353 likes this.
  16. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    I wish it would close my adobe processes, they are very annoying adn I always have to close em manually
     
    atn4353 likes this.
  17. Hermanator

    Hermanator Well-Known Member

    Don't worry, my Cortex was just around a day late in updating. I got it now, thanks!
     
    atn4353, poppacalypse and Zekkee like this.
  18. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Thank you for letting me know. Please feel free to let us know if you need further assistance.

    Michelle
     
    atn4353 and poppacalypse like this.
  19. AlphaTay

    AlphaTay Well-Known Member

    atn4353 likes this.
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