CORTEX PC 10 | Public Release | Razer Insider
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CORTEX PC 10 | Public Release

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A
Hermanator
Don't worry, my Cortex was just around a day late in updating. I got it now, thanks!

Thank you for letting me know. Please feel free to let us know if you need further assistance.

Michelle
AwesomerushCITRINE821
This one is amazing!
AlphaTay
Userlevel 7
Hi, please help to let Razer Synapse 3 team know about this new confirmed Bug Reports

All Option of Polling Rate Disappear. Razer Lancehead Tournament Edition

Razer Synapse 3 Latest Version

tried Razer DriverCleanup_21062021.zip

/mouse-sampling-rate.86657/
Receipt: zSilver Redemption : 2017 : Razer BlackWidow X Tournament Edition Chroma ; 2018 : Razer Lancehead Tournament Edition ; Receipt: Razer Silver Redemption : 2019 : Razer DeathAdder Essential ; Steam Wallet Code ; Rise of the Tomb Raider: 20 Year Celebration (Steam Key) ; 2020 : Razer BlackWidow Lite (All Layouts, Black Color) ; 2021 : Razer Huntsman Tournament Edition ; Razer Basilisk V2 ; 2022 : Razer Viper 8KHz ; 2023 : Razer Viper 8KHz ; Razer Cobra ; All Earned Through Free To Do Razer Cortex PC & Android Silver Mission Daily, thx Razer.
A
AlphaTay
Hi, please help to let Razer Synapse 3 team know about this new confirmed Bug Reports

All Option of Polling Rate Disappear. Razer Lancehead Tournament Edition

Razer Synapse 3 Latest Version

tried Razer DriverCleanup_21062021.zip

/mouse-sampling-rate.86657/

Hey there!

I am not sure who is an appropriate person for your issue on Insider.

Please submit a case here https://mysupport.razer.com/app/warranty-support. Our support will reach out to you.

Thank you!

Michelle
dodo_0
Userlevel 7
We will see how it goes.
T
GREAT App
like the message
SirJayDee
Userlevel 5
Wait what? I'm quoted! :big_grin_:
#RazerAffiliate #RazerStreamer at twitch.tv/sirjaydee
mozila80
Userlevel 7
why so many ads in this app?
I know my english is bad KEKWAdd me on steam: https://steamcommunity.com/id/mozila80/
C
niiice job with the app
A
Dekades


Hey Insiders,

We are amped to announce the public launch of Razer Cortex PC 10. With a fresh new UI and exciting new features. Razer Cortex PC 10 enhances your gaming experience from every aspect. The new version is available for Windows PC 10 & 11. Download it here: https://rzr.to/RazerCortex

We released 12 beta versions of Razer Cortex PC 10 in less than three months during the beta test. It was tough and challenging but more thrilling for everyone on the team. We want to thank all the users who took part in our beta program, especially those who provided valuable feedback and suggestions and helped us troubleshoot and resolve issues during the beta phase. We appreciate your support and are grateful for all you have done to help us improve our product.

What’s new?

Razer Cortex PC 10 has exciting core features to level up your gaming experience.

  • Unified Game Launcher

    • Launch your games quickly and easily from one place.
    • Connect your gaming platforms and manage all your games across these platforms, including Steam, Origin, GOG Galaxy, and Ubisoft Connect.

  • Enhanced Booster Technology

    • Improve your gaming performance through advanced technology in both Game Booster and System Booster.
    • Allows you to have more control over what you want to boost and what you don’t.

  • Newly Supported Game in Booster Prime

    • ELDEN RING has been supported in Booster Prime. Optimize and play it now to achieve your best gaming experience.

  • Customizable Game Summary

    • View and access your Squad Rewards Campaign and Paid to Play events on the Summary page. The next season of the Squad Rewards Campaign will be coming soon. Please stay tuned if you are interested.
    • Features a comprehensive summary of time played, achievements, recently played games, and more.
    • Create custom game library views by filtering, sorting, tagging, and adding your own visuals such as game backgrounds and covers.

  • More User-friendly Features

    • Find Other Players – View other Cortex PC user's games and achievements who are playing the same games as you, join similar discord groups and play together.
    • Enhanced PC Information – Cover your rig’s individual components.
    • Track and Manage In-Game Details – View and track FPS throughout your gameplay. Manage your FPS overlay with even more customizable options.



Want to see some feedback on Razer Cortex PC 10 before downloading? Check out some of these comments from our beta users on the Insider forum:



Download Razer Cortex PC 10 now and give it a try! We look forward to your feedback.

The Razer Cortex PC team
AlphaTay
Userlevel 7
Razer Cortex PC Paid to Play Games Raid: Shadow Legends Today has a Update at both Games Client Plarium Play 8.0 and the Games Raid: Shadow Legends 5.80, both has huge issue now cant even launch the games, and after Games Client Plarium Play 8.0 Auto-Update, the Games Raid: Shadow Legends 16GB was deleted by the Games Client Plarium Play 8.0 Update.

tried to Reinstall the Whole Games Raid: Shadow Legends 5.80 16GB after Games Client Plarium Play 8.0 Auto-Update Delete it, it cannot be done, there's error.

after uninstall the Games Client Plarium Play 8.0 Auto-Update, and tried to reinstall it, the new installer PlariumPlaySetup.exe Digital Signatures ‎Tuesday, ‎2 ‎August, ‎2022 7:13:16 PM and RaidSetup.exe Digital Signatures ‎Tuesday, ‎2 ‎August, ‎2022 7:12:57 PM Advanced Options always pop up Fatal error Code: and couldnt select another install Drive other than C:\\ , after fresh install the Games Client Plarium Play 8.0 , could select install Drive and Folder other than C:\\ but couldnt do it due to C:\\ has only around 7GB of Free Space while the selected D:\\ Drive has Plenty of Free Space.

https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/641814_plarium-play-stopped-working-after-the-latest-update/

https://plarium.com/forum/en/raid-shadow-legends/843_news/31665_update-5-80-highlights/
Receipt: zSilver Redemption : 2017 : Razer BlackWidow X Tournament Edition Chroma ; 2018 : Razer Lancehead Tournament Edition ; Receipt: Razer Silver Redemption : 2019 : Razer DeathAdder Essential ; Steam Wallet Code ; Rise of the Tomb Raider: 20 Year Celebration (Steam Key) ; 2020 : Razer BlackWidow Lite (All Layouts, Black Color) ; 2021 : Razer Huntsman Tournament Edition ; Razer Basilisk V2 ; 2022 : Razer Viper 8KHz ; 2023 : Razer Viper 8KHz ; Razer Cobra ; All Earned Through Free To Do Razer Cortex PC & Android Silver Mission Daily, thx Razer.
A
AlphaTay
Razer Cortex PC Paid to Play Games Raid: Shadow Legends Today has a Update at both Games Client Plarium Play 8.0 and the Games Raid: Shadow Legends 5.80, both has huge issue now cant even launch the games, and after Games Client Plarium Play 8.0 Auto-Update, the Games Raid: Shadow Legends 16GB was deleted by the Games Client Plarium Play 8.0 Update.

https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/641814_plarium-play-stopped-working-after-the-latest-update/

https://plarium.com/forum/en/raid-shadow-legends/843_news/31665_update-5-80-highlights/

Hey there!

Thank you very much for bringing this issue to our attention. We have contacted the developer to resolve this issue immediately. Before they fix it, could you please let us know whether you can claim the Razer Silver by playing this game even though there are some issues of this game?

We apologize for the inconvenience this issue has caused you. Appreciate your patience.


Michelle
A
AlphaTay
Razer Cortex PC Paid to Play Games Raid: Shadow Legends Today has a Update at both Games Client Plarium Play 8.0 and the Games Raid: Shadow Legends 5.80, both has huge issue now cant even launch the games, and after Games Client Plarium Play 8.0 Auto-Update, the Games Raid: Shadow Legends 16GB was deleted by the Games Client Plarium Play 8.0 Update.

https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/641814_plarium-play-stopped-working-after-the-latest-update/

https://plarium.com/forum/en/raid-shadow-legends/843_news/31665_update-5-80-highlights/

Hey there!

This issue has been resolved. Could you please try again to see whether it is fixed on your end?

Thank you!

Michelle
A
AlphaTay
Razer Cortex PC Paid to Play Games Raid: Shadow

https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/641814_plarium-play-stopped-working-after-the-latest-update/

https://plarium.com/forum/en/raid-shadow-legends/843_news/31665_update-5-80-highlights/

Hi AlphaTay,

If you still have issues when claiming your Razer Silver after playing this game. Please follow the below steps:

1. Remove Raid: Shadow Legends from Razer Cortex.

  • Go to “LAUNCHER” > “MY LIBRARY”.
  • Go to the “INSTALLED” tab.
  • Click on a game.
  • Click on the “Settings” icon
  • On the dropdown menu, select “Remove”

2. Exit Razer Cortex.
3. Restart Razer Game Manager Service 3.

  • Go to ‘Task Manager’ > ‘Services’.
  • Right-click on ‘Razer Game Manager Service 3’ to Restart it.

4. Delete the file folder (C:\\ProgramData\\Razer\\GameManager3\\Data\\rzr_userid).
5. Launch Razer Cortex and click the "Refresh" icon to scan the game Raid: Shadow Legends. Or you can launch the game with Razer Cortex running in the background. Razer Cortex will add the game automatically. Adding a game by clicking the "+" icon is not recommended since it may cause a detecting issue.
6. Start the game from Razer Cortex for several minutes. Then, go to Paid to Play to see whether you can claim your Razer Silver.

If you cannot claim your Razer Silver, please exit Razer Cortex and restart Razer Game Manager Service 3 to try again.

Let me know if this issue persists.

Appreciate your patience.

Michelle
AlphaTay
Userlevel 7
the new PlariumPlaySetup.exe with Digital Signature Date Wednesday, ‎3 ‎August, ‎2022 9:37:02 PM and RaidSetup.exe with Digital Signature Date ‎Wednesday, ‎3 ‎August, ‎2022 9:36:44 PM probably fix most if not all the current issue, but users still need to uninstall and reinstall both Plarium Play Client and Raid: Shadow Legends PC.

Michelle-RazerCortex
Hey there!

Thank you very much for bringing this issue to our attention. We have contacted the developer to resolve this issue immediately. Before they fix it, could you please let us know whether you can claim the Razer Silver by playing this game even though there are some issues of this game?

We apologize for the inconvenience this issue has caused you. Appreciate your patience.


Michelle


Michelle-RazerCortex
Hey there!

This issue has been resolved. Could you please try again to see whether it is fixed on your end?

Thank you!

Michelle


Michelle-RazerCortex
Hi AlphaTay,

If you still have issues when claiming your Razer Silver after playing this game. Please follow the below steps:

1. Remove Raid: Shadow Legends from Razer Cortex.

  • Go to “LAUNCHER” > “MY LIBRARY”.
  • Go to the “INSTALLED” tab.
  • Click on a game.
  • Click on the “Settings” icon
  • On the dropdown menu, select “Remove”

2. Exit Razer Cortex.
3. Restart Razer Game Manager Service 3.

  • Go to ‘Task Manager’ > ‘Services’.
  • Right-click on ‘Razer Game Manager Service 3’ to Restart it.
  • Re-launch Razer Cortex.

4. Delete the file folder (C:\\ProgramData\\Razer\\GameManager3\\Data\\rzr_userid).
5. Launch Razer Cortex and click the "Refresh" icon to scan the game Raid: Shadow Legends. Or you can launch the game with Razer Cortex running in the background. Razer Cortex will add the game automatically. Adding a game by clicking the "+" icon is not recommended since it may cause a detecting issue.
6. Start the game from Razer Cortex for several minutes. Then, go to Paid to Play to see whether you can claim your Razer Silver.

If you cannot claim your Razer Silver, please exit Razer Cortex and restart Razer Game Manager Service 3 to try again.

Let me know if this issue persists.

Appreciate your patience.

Michelle
Receipt: zSilver Redemption : 2017 : Razer BlackWidow X Tournament Edition Chroma ; 2018 : Razer Lancehead Tournament Edition ; Receipt: Razer Silver Redemption : 2019 : Razer DeathAdder Essential ; Steam Wallet Code ; Rise of the Tomb Raider: 20 Year Celebration (Steam Key) ; 2020 : Razer BlackWidow Lite (All Layouts, Black Color) ; 2021 : Razer Huntsman Tournament Edition ; Razer Basilisk V2 ; 2022 : Razer Viper 8KHz ; 2023 : Razer Viper 8KHz ; Razer Cobra ; All Earned Through Free To Do Razer Cortex PC & Android Silver Mission Daily, thx Razer.
A
AlphaTay
the new PlariumPlaySetup.exe with Digital Signature Date Wednesday, ‎3 ‎August, ‎2022 9:37:02 PM and RaidSetup.exe with Digital Signature Date ‎Wednesday, ‎3 ‎August, ‎2022 9:36:44 PM probably fix most if not all the current issue, but users still need to uninstall and reinstall both Plarium Play Client and Raid: Shadow Legends PC.

That is really not convenient. Since this issue has occurred this time, guess the game developer has noted this and will avoid such an issue happening again. We will also avoid putting up the game in Paid to Play during their update.

Michelle
olT3lo
Still can't launch adult rated games from Cortex. If Razer has decided to gate keep and not allow games of any rating to be launched via Cortex, just let us know. Then I can stop looking forward to a fix and can move on to something else.

Also, if that was Razer's decision, and not a programming issue, can't you give us a setting that is defaulted to off if we want to launch games Razer doesn't want us to launch?
A
olT3lo
Still can't launch adult rated games from Cortex. If Razer has decided to gate keep and not allow games of any rating to be launched via Cortex, just let us know. Then I can stop looking forward to a fix and can move on to something else.

Also, if that was Razer's decision, and not a programming issue, can't you give us a setting that is defaulted to off if we want to launch games Razer doesn't want us to launch?

Hey there!

We sincerely apologize for the late response.

Razer Cortex did not block adult games or any other games in MY LIBRARY. But we indeed block adult games in DEALS.

To resolve this issue, could you please try to exit Razer Cortex, and clear the cache here
C:\\ProgramData\\Razer\\RazerCortex\\GameLibCache, then, restart Razer Cortex to try again?

Please let me know if this issue still persists.

We appreciate your patience. Thank you!

Michelle

olT3lo
That didn't work. It didn't work the other 2 times I tried either. I've also uninstalled Cortex numerous times and reinstalled. Cortex before 10 released worked without issue. Also, I worked with support before I ever posted in the forums, and nothing they had me do worked either.

You say your adult games are showing.. which would indicated some problem on my system. Can you buy the Steam game "Leap of Faith" for testing purposes and tell me if it shows up? I'll even buy the game and gift it to you if you'd like. I just want to see if it's truly working on your system by testing a game we have in common.
A
olT3lo
That didn't work. It didn't work the other 2 times I tried either. I've also uninstalled Cortex numerous times and reinstalled. Cortex before 10 released worked without issue. Also, I worked with support before I ever posted in the forums, and nothing they had me do worked either.

You say your adult games are showing.. which would indicated some problem on my system. Can you buy the Steam game "Leap of Faith" for testing purposes and tell me if it shows up? I'll even buy the game and gift it to you if you'd like. I just want to see if it's truly working on your system by testing a game we have in common.

Hey there!

We are sorry to reply to you late.

We tested some mature games from Steam last time. But we did not reproduce it on our side of this issue. This game Leap of Faith is not on our Master Game List. The buying process would be long.

Before we finish the buying process, could you please disconnect your steam with Razer Cortex in LAUNCHER > PLATFORM > STEAM USERNAME > DISCONNECT, then, click the '+' icon > Add game to add this game manually？

Please let us know whether it persists. Thank you for your patience.

We sincerely apologize for any inconvenience this issue has caused you!

Michelle
olT3lo
I had already disconnected Steam weeks ago trying to work this issue. I can add games manually.
A
H
olT3lo
I had already disconnected Steam weeks ago trying to work this issue. I can add games manually.

Hey there!

To make sure that we are on the same page after you disconnect Razer Cortex with steam, you still cannot launch the game "Leap of Faith" from Razer Cortex even though you have added it to MY LIBRARY manually?

The former conversations showed that the game "Leap of Faith" cannot be added to Razer Cortex manually. You said "I can add games manually" in your last reply. Did this mean "Leap of Faith" was added to Razer Cortex successfully?

Appreciate your patience.

Michelle
A
Userlevel 5
This is brilliant!!! Congrattzzz to the team for this speedy dev.. Kudos to the UI team on the looks!! First impression is very good!!
olT3lo
Michelle-RazerCortex
H

Hey there!

To make sure that we are on the same page after you disconnect Razer Cortex with steam, you still cannot launch the game "Leap of Faith" from Razer Cortex even though you have added it to MY LIBRARY manually?

The former conversations showed that the game "Leap of Faith" cannot be added to Razer Cortex manually. You said "I can add games manually" in your last reply. Did this mean "Leap of Faith" was added to Razer Cortex successfully?

Appreciate your patience.

Michelle


I don't remember ever saying I couldn't add a game manually. I can. And I can launch the game I add manually. Doesn't really change the fact that adult rated games are not added to the launcher automatically like they were in versions before 10. Hope this helps.
A
olT3lo
I don't remember ever saying I couldn't add a game manually. I can. And I can launch the game I add manually. Doesn't really change the fact that adult rated games are not added to the launcher automatically like they were in versions before 10. Hope this helps.

Hey there!

Thank you for clarifying that.

For games that are in our Master Game List, Razer Cortex can add them by scanning. But for games that are not in our MGL, only some can be added automatically.

Currently, we do not have any mature games in our MGL. We tested some mature games from Steam that are not on our Master Game List, such as Sexy Airlines, College Bound, and Crush Crush.

The result shows that Crush Crush can be added automatically, but the other two games cannot be added by scanning. Please check the attachment.

"Leap of Faith" is in our MGL. We will buy the game and add it to our MGL. As I said before, the buying process would be long, about half a month. We will update you when we resolve this issue.

Thank you for your patience.

Michelle
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