Please help

Discussion in 'Razer Support' started by ChiefNieth, Apr 12, 2018.

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  1. ChiefNieth

    ChiefNieth Active Member

    My Blackwidow X Tournament Edition was working great until 15 minutes ago. Had for about 1.5 years. I always leave it unplugged when not used. So tonight I plugged it in, the green Razer logo glowed for a second, then slowly dimmed out. Plugged in then out on all my USB ports, computer did not recognize. I plugged into my other desktop, and got a message "Your device is requiring more power than the USB port can supply" and it continued to not work. Can anyone help me fix this? Baffled right now. Amazing keyboard always worked perfect, never spilled water or anything. So confused. I did not buy from Razer directly, but shouldn't they able to offer a replacement for it randomly stop working? Thanks for reading

    @kajira you are staff I run into most... Any help??
     
    kajira and LeMinh97 like this.
  2. Razer.FatKidWanderer

    Razer.FatKidWanderer Well-Known Member

    Hola, @ChiefNieth! I'm more than happy to help. I sent you a PM regarding your BlackWidow X Tournament Edition. Please check your Inbox.


    *Moving this to the Support Forum for visibility.
     
    kajira likes this.
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