Razer Blade 2017 PSU sparking

Discussion in 'Razer Support' started by SirCorgi, Dec 10, 2018.

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  1. SirCorgi

    SirCorgi New Member

    Hi All,

    Little dispointed at Razer Support and looking for help, recently my Blade 2017 PSU has worn away by the L joing simply from using it day to day, I keep both the laptop and power supply in good condition and store them appropraitly making sure not to straing the cable. I have owned many laptops and power supplies and never once had an issue like this even after years of use. The cable has become completley exposed causing it to spark and short circuit. Normally this wouldnt be an issue but considering how much a new PSU costs I contacted support as this is unsafe to use now and I personally believe failed way to early consideing how little it has been used. Razer support state that it is not covered usder warrenty which i find baffling considering I have now damanged the cable by pulling it or dropping the PSU it has simply worn away from sitting on a desk and sometimes being moved stored in my backpack. I have owned this for a year and two months and think its a joke it has gotten this bad so suddenly and I am very disappointed. As a whole I love the laptop but dont plan on buying Razer products again for how poor the PSU and support have been and how expensive the laptop and new PSU are to start with. If anyone can provide assistance or guidance it would be much appreciated.

    Thanks
     

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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Let me take a look at this. Can you PM me the case number so I can check?
     
  3. SirCorgi

    SirCorgi New Member

    Sure will do.
     
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