What to do if Cortex isn't rewarding ZSilver

Discussion in 'Razer Gold & Silver' started by Destrok, Apr 8, 2017.

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  1. Destrok

    Destrok Well-Known Member

    Hey guys, for alot of you, it seems to be the case that no matter how much you play any of the "paid to play" supported games in cortex over the last couple of days, you aren't receiving any ZSilver.

    According to the team at Razer, this issue is not effecting everyone, it isn't a serverwide problem, so, unfortunately, we need you all to send in feedback individually to best help the engineers at Razer address the problem and find out what is causing this issue with a certain portion of the millions of people using Cortex at the moment.

    If you are playing games but not receiving ZSilver, this is what you need to do.

    1. Open up Razer Cortex and sign in. This is what Cortex should look like if you have the most updated version and are properly signed in to your account.

    cortex.PNG

    2. Once you are logged in, your avatar image should appear in the top right corner of Cortex, you can see mine is a caricature of the dragon Alatreon, just like here on Insider. Select your avatar image and a drop down menu should appear.
    cortex feedback.PNG

    3. Select the feedback button, second from the bottom, and then describe your issue when the window appears.

    cortexfeedback2.PNG

    Most importantly, make sure the box for "send log file" is checked before you submit your report!!!! This is what will help the engineers diagnose the issue the most! Again, make sure the check box for "send log file" is checked before you submit your report!


    Razer's support system is always open to you all if you have any issue, however, this is a more direct route to the engineers at Cortex who will jump straight to helping you solve the problem. I know some of you have been frustrated with your results contacting Support, unfortunately the technicians at support can never assume user competence and HAVE to run you through the basic troubleshooting steps before escalating the case to engineers. The benefit of submitting feedback this way is that your logs get sent directly to the Cortex team, so even if you already have contacted Razer Support, please submit feedback directly via Cortex.


    I know you guys are frustrated, we all want that Chroma Mug! But please have patience with the team, like I have said previously, this doesn't seem to be effecting everyone, so the engineers will need your feedback, support, and understanding in order to resolve this issue! I know being set back a few days sucks, but try and keep in mind that Cortex ZSilver Rewards is a FREE initiative, designed to reward you for the things you were already doing anyway! With your patience, feedback, and understanding we can all help develop and amazing program with Cortex and ZSilver.
     
    Last edited: Apr 10, 2017
  2. technokat

    technokat Director, Social Marketing Staff Member

    This is a very helpful post - thank you for that.

    To add on, while the Razer Chroma Mug certainly is an attractive reward - this is not the only item on the expanding list of zSilver rewards that user can work towards. At the same time, do also be aware that there are a wide range of ways to work towards earning zSilver, or for that matter, getting your desired Razer hardware.

    The fastest way to get the Razer Mamba, for example, is to purchase this directly on RazerStore. Alternatively, spending zGold on games you're already planning to buy with cash, alongside other free initiatives like Razer Cortex Paid to Play and Razer Arena are other rewarding methods to access the zSilver catalogue.
     
    bio7hazard likes this.
  3. bio7hazard

    bio7hazard New Member

    Thank you, I'm trying to send my report but when "software issues" is checked, I can't submit the report, the button "Submit" doesn't work. Only works if I select "Feedback" or the other 2 options. What should I do?
     

    Attached Files:

  4. 27SilentChaos

    27SilentChaos Active Member

    You sir hit all the right spots on this post and deserve my likes :D
     
    Destrok likes this.
  5. Destrok

    Destrok Well-Known Member

    ah sorry that is an oversight on my part, just select feedback!
     
    bio7hazard likes this.
  6. bio7hazard

    bio7hazard New Member

    Okay, now I can, thank you! :wink_::rolleyes:
     
  7. kamosabexxx7

    kamosabexxx7 New Member

    Are they updating?
     
  8. hartman556

    hartman556 Active Member

    Ok thank you, I hope all will be resolved soon ;)
     
  9. FighterHeart

    FighterHeart New Member

    Guys i got the same problem,i restarted the router and now its working,try on yours ;)
     
  10. Destrok

    Destrok Well-Known Member

  11. Liontaros

    Liontaros Well-Known Member

    anyone have problem with receiving zsilver today? i cant take 900 day zsilvers. something is rong here. i send feedback but i lost them already. Someone else??? hmm?
     
  12. Carollzinha

    Carollzinha Active Member

    For me Cortex is working normally
     
  13. Mvmbersjklomn

    Mvmbersjklomn New Member

    Cortex Paid To Play is also not working for me. I hope they fixed it by the new update.
     
  14. Cpt_Disappointment

    Cpt_Disappointment Well-Known Member

    The only complain from me is the the technical support on cortex will take 2-3 days to respond.
    Until then, the problem itself is gone. Like the other day when we all didn't get zSilver the whole day. I sent the feedback the same day, and got reply 3 days later.
     
  15. Mvmbersjklomn

    Mvmbersjklomn New Member

    Well at least they still reply to us.
     
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