Mice and Surfaces

Hello, I have had a brand new Basilisk mouse for a few days. At first everything worked fine. Yesterday, following advice from the forum, I did a firmware check on my new Black Widow keyboard because of a problem with the numeric keypad. It was already up to date. After that, my mouse no longer scrolls. Deleting the driver and restarting the computer didn't change anything. Please help, thank you!

I bought a mouse razer viper v2 pro and scrolling mouse wheel does not work correctly can anyone know what can help (mouse 2 year old)

hello i my mouse started disconnecting and reconnecting a week ago, it was playable but every 5-10 min the mouse was doing it and it was unplayable because the fps also were dropping because of that and today the mouse is unusable it is disconnecting and reconnecting constantly, there isnt even 5 seconds of it working fine i tried fixing it but no youtube tutorial or razer support post would fix it

To preface this article, I would like to state that the razer naga pro is by far the most expensive thing that I own. I run on an old laptop with broken keys, and a USB keyboard I won at dave and busters. I would SINCERELY appreciate any help I can get so as to avoid spending any of my very limited pocket money. My Razer Naga Pro out of the blue two days ago at about 9:55 PM lost charge. I have been charging it for the past two days to no avail. Different outlets, direct connect to PC, nothing. Ask me anything you need to know, I will answer, I am desperate to get this expensive problem fixed. This is my lifeline, how I do work and how I have fun, how I engage with all my friends and how I research for my job and my major. Many, many thanks to those who decide to help me, I cannot overstate the valence of this device in my life.Yours truly,Ichorous

I bought this mice Monday…I don’t know why it doesn’t work with Razer Synapse, then I’ve seen someone been ‘scammed’ with a product like this.Opinions? 

My Razer Deathadder v2 Pro dongle doesn't detect on my pc. How to fix this? I tried using every method online. If i plug in my Deathstalker V2 Pro dongle it detects and can be connected to the Deathstalker v2 pro dongle. But why is it won't detect on my pc? When i plug in my Razer Deathadder v2 pro dongle? Is it probably the dongle is not working anymore?

My Basilisk V3 Pro 30K keeps entering sleep mode, even though I’ve set the sleep timer to the maximum 15 minutes. Sometimes it enters sleep mode after just 2 minutes, and occasionally within a few seconds. What’s even worse is that the time it takes to wake up can sometimes be longer than the time it took to enter sleep mode. The most frustrating part is that it even entered sleep mode while I was actively using it.I’ve already RMA’d this mouse three times and received three replacements, but each one had different issues.

I’m having a weird issue.When my Orochi V2 goes to sleep while watching any streaming service it can take up to minutes for it to connect to Bluetooth.   When my PC is not streaming anything i can just bump my desk and the mouse will connect without an issue. To the point if I’m reading at my desk and bump it will bring up my log in screen with just a touch. I’m not sure if this is a Windows, Chrome, driver, or mouse issue.  I installed Synapse and it seems to be connecting quicker when watching a stream, but still longer than expected. I have turned off power saving on my Bluetooth adapter. I’m using a Beelink SER 7 with a GPD egpu, Windows 11 Pro, and ran the latest update for Chrome.Thanks for any help you can give.

Hello, I'm Turkish and I bought a Razer Deathadder Essential about 6 months ago and I've had problems with the mouse wheel since the day I bought it. At first, I didn't pay much attention to it, but later it started to get very annoying. I want to send it to warranty. Which number should I call?

the wireless dongle just died after some time and its not recognized by my pc or my laptop, i bought the mouse in peru and now im in argentina, so buying a new mouse or a new dongle will cost me lots because its not sold here and there are a lot of import taxes, but i found one store that sells some razer products including the hyperpolling dongle, so is it possible to pair it to my mouse only using the cable?

This is honestly the most frustrating thing. You want to compete, but can't even add a simple feature like this? There's no reason not to do it. It would make users much happier. Telling people to "just add a sensitivity changer to a key" doesn't work when every other button on the mouse is already taken. All I want is a simple solution: hold down the right-click to lower the DPI, and release it to return to normal. I thought Razer was good, but I might have to switch back to my old mouse for games like RDR2 and GTA 5, where my normal sensitivity is too high even on the lowest settings. I use 400 DPI normally and 150 DPI when aiming.

Hi everyone, as a DeathAdder v2 x Hyperspeed owner, I was having this question too, I have fortunately found a permanent fix to this issue where you can't find the firmware update for DeathAdder v2 X hyperspeed. The link below is a way that permanently fixes this issue for those who are looking for a firmware update: https://mysupport.razer.com/app/answers/detail/a_id/6076?_ga=2.6395824.367949390.1725703696-1178554653.1725703695&_gl=1*qssjx0*_ga*MTE3ODU1NDY1My4xNzI1NzAzNjk1*_ga_3TRK53PM75*MTcyNTcxMzExNy40LjEuMTcyNTcxMzc2MS4yMy4wLjA.(Consider Liking This Post If It Helps)

Was wondering if anyone has had any button issues on their viper or razer mouse?

Releases · Tekk-Know/RazerBatteryTaskbar (github.com)If you use wireless mouse and don’t want Synapse running to see exact percentage. Use Razer Synapse to setup DPI, smart tracking and wireless power saving etc. Then it’s saved onto onboard memory. Don’t need Synapse software anymore. Taskbar icon actually gives real percentage indicator and uses minimal memory to stay running, sits at 14MB RAM usage for whole day vs 140MB RAM usage for Razer Synapse running in background for me.  Supported devices:BasiliskBasilisk X HyperSpeedNaga v2 Pro (non-BT)DeathAdder V2 ProDeathAdder V2 X HyperspeedDeathAdder V3 ProHyperPolling Wireless Dongle

I have a DeathAdder V2 X HyperSpeed mouse for a year and it started draining batteries in the last month. I tried different brands and types of batteries but did not succeed to keep up with the battery eater more than 1-2 days. I also tried Energizer rechargable AA ones which did not last even 1 day (10 hours). Is there a fix for this issue? I  also found similar issues in the forum so I’m assuming I’m not the only one with this problem:  https://insider.razer.com/razer%2Dsupport%2D45/razer%2Ddeathadder%2Dv2%2Dx%2Dhyperspeed%2Dbattery%2

Everytime I change to wired the polling rate locks at 1000 hz and less. Is it supposed to not be able to run 1000hz+ in wired mode?  

I can’t get my wired deathadder essential mouse to connect to my Asus log ally Ive tried every software no luck 

Hi,So ive had the mouse for an year now i got it as a christmas present and since then i noticed the battery drains faster than ive expected but i didnt bat an eye since thats my first wireless mouse so i had no idea what the “norms” for lasting are, but a week ago a friend of mine who has the same mouse was like “Thats the best mouse you can buy i havent changed the battery since i got it” (context: He got it 2 mouths before i got mine). What should i do?

Help, I just bought a Razer Basilisk V3 Pro 35K Mouse, and I can't find how to configure the Scroll, left / right with the Forward / Back function in Chrome Browser. On all the cheap mice before, I could do this. For me it's the most important function. How do I proceed ? I have Synapse 4 installed.

Hello i buy deathadder v3pro in turkey i cant upgrade my hz how can i buy in turkey 8000hz dongle? Can u help me pls

I have two Naga Pro mice and two Naga Pro V2 mice, all with their respective mouse docks.On one of my computers, I have jerky scrolling (and already have blown air into the scroll wheel), and so wanted to switch mice between two computers to troubleshoot.But when the mice are switched, leaving the docks in place, the mice are not recognized by their “new” systems.How do I “un-pair” or “re-pair” the Naga mice with the “other” mouse docks?

Hello,I recently purchased a Razer Viper V3 Pro mouse with serial number PM2435H32109071. Unfortunately I lost the dongle that came in the box and that was unfortunate. What can I do, the dongle on the site does not support viper v3 pro.

I am interested in fortnight what is a good mouse for this game.

My basilisk v3 was working normally all day but suddenly just shut off and hasn’t worked at all. Not on the Bluetooth or 2.4 mode. No response as well when connecting manually with usb c to usb c and usb a to usb c on any device. I’ve tried the factory reset and see no way to update the firmware without the mouse actually working. I’ve also made sure windows is updated fully. Is this simply just mechanical failure and is it done for good? I received this mouse as a replacement 7 months ago and since then it has failed to charge wirelessly to my charger and occasionally freezes up in game which can be fixed by pressing the scroll wheel. Any help would be appreciated.

I just bought this 6 months ago, and it stopped working suddenly. There is a little light at the sensor though but the pc doesn't detect it, and yes I already tried different usb ports and even tried to use it on a different pc. Any help?