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New razer viper 8k

  • December 28, 2022
  • 4 replies
  • 25 views
P
I just got this wired new mouse and it was working for about 15 minutes then it just turned off. I don’t know what happened I installed the mouse update app but it wasn’t detecting it same thing with the razer synapse app. It doesn’t turn on with other laptops either. I don’t know the problem or what to do if anyone knows let me know please.
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    Did this topic help you find an answer to your question?

    4 Replies

    Razer.Zionzedd
    Try to update its firmware by following the steps here. If that didn't work, PM me the serial number so I can validate its model and check for other options to help you address the connection problem of your Razer Viper 8KHz mouse. Thanks!
    FiszPL
    JulianKapa
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      FiszPL
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      prodbyrae
    FiszPL
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    • FiszPL
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    • 7168 replies
    • December 28, 2022
    Firmware update failed? Is it detected on other PC?
    JulianKapa
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      JulianKapa
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    • prodbyrae
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    • January 2, 2023
    FiszPL
    Firmware update failed? Is it detected on other PC?
    No it’s not detected anywhere
    FiszPL
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    • 7168 replies
    • January 2, 2023
    Is it also not available as "Razer Bootloader" device in device manager? If not, return the mouse, get a replacement.

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