Hey all, I hope this is the right place to post, if not a little nudge in the right direction would be great.
So I got the razer phone for Christmas but I've been unable to get audio to play through my car stereo. I can sync the phone to the radio, and I'm sure to receive calls and talk through the system, but it absolutely refuses to play music through the car, instead opting to use the phone speakers.
I've set the Bluetooth to play audio through selected device, but that's about all I can think of.
Has anyone had a similar problem?
Thanks
This topic has been closed for comments
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I'm on 8.1 mr1 unbranded in Canada, bought from the Microsoft store. Bluetooth stopped working when the latest security update was applied last month. I'm driving a 2014 Chevy Silverado. Please fix this already!
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Mikeynaz
I'm on 8.1 mr1 unbranded in Canada, bought from the Microsoft store. Bluetooth stopped working when the latest security update was applied last month. I'm driving a 2014 Chevy Silverado. Please fix this already!
Open a support case.
Razer doesn't read these threads only users.
I have had a case open for over a month with no technical support provided.
If it's brand new return to Microsoft and get a phone from a company that supports their product.
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Darksteel165
What are you running?
I have never had that option
These are my options and unchecking or checking doesn't change anything.
My phone used to work on 8.1 update 0 and on 8.1 update 1 nothing works.
2018 Chevy Silverado (8 inch mylink with nav)
2016 Chevy Silverado (8 inch mylink without nav)
2014 Chevy Equinox (8 inch mylink without nav)
2014 Kia Optima Uvo (factory head unit)
All factory installed systems.
I'm on the latest 3 UK release. 8.1
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The issue is with the codes. The latest update is using AAC by default, switching to SBC will get it working. You can do this in developer options, Google it if you want to use them. Unfortunately the setting doesn't stay selected and you will have to switch it every time you connect to the radio.
FritzCT
I'm on Three UK.
The 8.1 updated (applied yesterday) has also caused bluetooth issues when connecting to the car head unit. The phone now no longer connects automatically via Bluetooth. I have to toggle BT on and off on the phone to get it to connect. Once connected I get no meta data (i.e. no track listings, controls thru the phone) and neither do I get anything for phone book, recent calls, caller ID etc. Head unit is native AVRCP 1.5 but I've tried setting the phone to 1.3 thru to 1.6 and the same issue persists.
I also have the Smart Device Link pop up re Accu Weather but it counts down from 10 then either re-appears if not yet connected via BT or disappears if I am connected. No problems playing BT Audio other than I get no track listings etc.
Getting occasional crashes of Wuntu & Spotify
Battery appears to drain faster but may be because I was playing around with the BT a lot yesterday.
8.1 clearly still has significant bugs still.
I need 7.1 firmware to roll back (and I guess probably Three branded) but does anyone know where I might get hold of this.
Same here!!!
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Darksteel165
Above post didn't go properly.
Got this from Razer support.
"Upon checking our engineers are working on a fix. We will releasing a fix to this Bluetooth issue. That will be MR2(maintenance release). We apologize for the long wait. We will update you as soon as we have an ETA."
Yea at least now they have acknowledged there is a problem now. Got a similar email myself
We are sorry our recommended steps did not solve your Bluetooth issue. Razer is aware of some Bluetooth issues introduced with the MR1 Oreo software update. This issue is limited and not affecting all customers or all devices. The engineering team is working on a software update that will be rolled out in the near future that will address this issue. Please be sure to keep you phone up to date with all the latest available updates. We are sorry about the issue and appreciate your patience in this manner.
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hgv1970
Yea at least now they have acknowledged there is a problem now. Got a similar email myself
We are sorry our recommended steps did not solve your Bluetooth issue. Razer is aware of some Bluetooth issues introduced with the MR1 Oreo software update. This issue is limited and not affecting all customers or all devices. The engineering team is working on a software update that will be rolled out in the near future that will address this issue. Please be sure to keep you phone up to date with all the latest available updates. We are sorry about the issue and appreciate your patience in this manner.
They haven't sent me any updates via email.
They have been very unresponsive.
I have contacted them over 20 times the past month and a half as they aren't keeping me updated.
I know it really sucks, but we have to be patient.
They are working on it.
These things take time.
They can't just fix it and throw out an OS update.
There is a lot more involved.
They are working on it.
These things take time.
They can't just fix it and throw out an OS update.
There is a lot more involved.
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xRuhRohx
I know it really sucks, but we have to be patient.
They are working on it.
These things take time.
They can't just fix it and throw out an OS update.
There is a lot more involved.
They just threw out an OS update that broke it 2 MONTHS AGO...
You can't be serious with what you're saying.
It was barely one month ago, not two.
And they have to be contacted by enough users to determine it is not something else causing the problem Then once they determine it is the OS, they can start working on it. Then once they have a fix and it goes through all the proper channels, then they can push it out to us. Again, patience.
And they have to be contacted by enough users to determine it is not something else causing the problem Then once they determine it is the OS, they can start working on it. Then once they have a fix and it goes through all the proper channels, then they can push it out to us. Again, patience.
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xRuhRohx
It was barely one month ago, not two.
And they have to be contacted by enough users to determine it is not something else causing the problem Then once they determine it is the OS, they can start working on it. Then once they have a fix and it goes through all the proper channels, then they can push it out to us. Again, patience.
Wrong.
I received the update May 5th.
It is now June 26th
That is around 53 days.
FYI 1 month is at least 28 days in case you didn't know
We are shared troubleshooting steps on the forums and Razer is not doing anything to assist us with fixing the problem.
No we did not get the update on May 5th. That is the date the security patch from Google is issued, not the day Razer pushed it out.
They also reached out directly to me from my posts here on the forum, in order to create a ticket and work to get the issue resolved. Maybe try being polite on here and actually trying to figure out what the issue is and you might find someone willing to help you. But it is not their job to comb the forums to find people who need help. Sure if they come across a post where someone says there is an issue, they may just look into it. But your better bet is to contact support. Really simple to do.
They also reached out directly to me from my posts here on the forum, in order to create a ticket and work to get the issue resolved. Maybe try being polite on here and actually trying to figure out what the issue is and you might find someone willing to help you. But it is not their job to comb the forums to find people who need help. Sure if they come across a post where someone says there is an issue, they may just look into it. But your better bet is to contact support. Really simple to do.
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xRuhRohx
No we did not get the update on May 5th. That is the date the security patch from Google is issued, not the day Razer pushed it out.
They also reached out directly to me from my posts here on the forum, in order to create a ticket and work to get the issue resolved. Maybe try being polite on here and actually trying to figure out what the issue is and you might find someone willing to help you. But it is not their job to comb the forums to find people who need help. Sure if they come across a post where someone says there is an issue, they may just look into it. But your better bet is to contact support. Really simple to do.
I discovered this problem on my phone on May 23.
I created a case on the 25th.
It is now June 26th.
Since then I have been contacted on the forums by someone claiming to be Razer that did nothing whatsoever.
I have contacted support via live chat over 15 times referencing my open case.
I am now unable to use Android auto, or BT for music, calls, or texts in my truck (or any vehicle for that matter bran doesn't matter).
Each time I contact support (I never get an email back) they just say they don't know what is wrong or how to fix it or when\\if they will fix it.
So no the best bet isn't to contact support. Its to try to return this pos since they don't seem to care to fix major items they broke.
Tonight I officially got them to say I am going to receive a call from their supervisor tomorrow (I was told my case was escalated 5 different times so I asked what that even means).
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Think I am going to give them another week then return it to Three uk and get a refund and go back to samsung if the have no more news.
Darksteel165
Above post didn't go properly.
Got this from Razer support.
"Upon checking our engineers are working on a fix. We will releasing a fix to this Bluetooth issue. That will be MR2(maintenance release). We apologize for the long wait. We will update you as soon as we have an ETA."
Whilst I'm still non the wiser on an actual roll out date if you look back at previous maintenance releases they seem to happen quite quickly.
7.1.1 MR0 - Nov 2017
7.1.1 MR1 - Dec 2017
7.1.1 MR2 - Jan 2018
8.1 MR0 - April 2018
8.1 MR1 - May 2018
The above are Razer global images. Three (my carrier) seem to be about a month behind but either way it looks to me like we should expect 8.1 MR2 fairly soon as we are nearly into July now.
Fritz
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hgv1970
Think I am going to give them another week then return it to Three uk and get a refund and go back to samsung if the have no more news.
Unfortunately I'm a fool and bought this from Razer direct thinking it would he a working supported phone in late January. So I'm out of my return window.
I would of gotten another Samsung or maybe even a Google pixel I hear those phones work.
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Emailed them to ask for an ETA on the fix and got the reply
(Thank you for getting back to us. I apologize but there is still no update. Have a great day!)
And then today get
(Thanks for your recent inquiry to the Razer Support Team. We recently responded to your inquiry and we have not heard back from you. If you are still in need of further assistance please let us know and we will be happy to help. If everything is fine there is no need to reply, we just want to make sure you have been taken care of.
We are here for you should you need us. However, should we not hear back from you within 3 days we will go ahead and close your case. )
So should be getting a Samsung S9 plus next week.
(Thank you for getting back to us. I apologize but there is still no update. Have a great day!)
And then today get
(Thanks for your recent inquiry to the Razer Support Team. We recently responded to your inquiry and we have not heard back from you. If you are still in need of further assistance please let us know and we will be happy to help. If everything is fine there is no need to reply, we just want to make sure you have been taken care of.
We are here for you should you need us. However, should we not hear back from you within 3 days we will go ahead and close your case. )
So should be getting a Samsung S9 plus next week.
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hgv1970
Emailed them to ask for an ETA on the fix and got the reply
(Thank you for getting back to us. I apologize but there is still no update. Have a great day!)
And then today get
(Thanks for your recent inquiry to the Razer Support Team. We recently responded to your inquiry and we have not heard back from you. If you are still in need of further assistance please let us know and we will be happy to help. If everything is fine there is no need to reply, we just want to make sure you have been taken care of.
We are here for you should you need us. However, should we not hear back from you within 3 days we will go ahead and close your case. )
So should be getting a Samsung S9 plus next week.
You were able to return your broken phone?
Lucky.
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Connect to Bluetooth car radio
https://play.google.com/store/apps/details?id=com.codococo.monomono
Install app and then turn it on. Don't forget choose ur radio from list.
Music should work now just bad quality.
This is just a temporary fix.til a real fix is released .
https://play.google.com/store/apps/details?id=com.codococo.monomono
Install app and then turn it on. Don't forget choose ur radio from list.
Music should work now just bad quality.
This is just a temporary fix.til a real fix is released .
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This has gotten ridiculous. So far, they haven't even given us an ETA on when the fix will be released (if it ever will).
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pulseFieryRosedome197
This has gotten ridiculous. So far, they haven't even given us an ETA on when the fix will be released (if it ever will).
Yep.
They don't provide support for their products.
And Razer staff basically just troll their support forums locking threads vs give us support or a working product like we paid for.
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Darksteel165
Yep.
They don't provide support for their products.
And Razer staff basically just troll their support forums locking threads vs give us support or a working product like we paid for.
Their support has always been great on their laptops. Part of why I bought their phone. If this isn't fixed, soon, there's very little chance of my ever buying another Razer product.
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I have been so unhappy with Razer taking away functionality from the handset. It took me 3 years to move away from my HTC One MAX, the Razer phone ticked a lot of boxes. That was until they removed auto connection and other bluetooth functionality. I've swapped handset and then found this forum. The replacement handset auto updated out of the box so couldnt undo the update...
Ive been in contact with Razer, theyve asked me a series of questions but their response time is poor, but at times instant (via email). I set Razer a deadline to have the fix in place. This has been and gone.
So today I contacted Three mobile, told them of the issues, shared with them this forum page and they are happy to cancel my contract. So, if you are on Three and you have these issues, they will cancel upgrades / contracts due to Razers issues.
Hope this helps?
Ive been in contact with Razer, theyve asked me a series of questions but their response time is poor, but at times instant (via email). I set Razer a deadline to have the fix in place. This has been and gone.
So today I contacted Three mobile, told them of the issues, shared with them this forum page and they are happy to cancel my contract. So, if you are on Three and you have these issues, they will cancel upgrades / contracts due to Razers issues.
Hope this helps?
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Yea seems a lot of people on Three are unhappy when the driver turned up to deliver my new Samsung and I handed him the Razer, he said that was his third that day.
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RazzleDazzleRosebuzz524
I have been so unhappy with Razer taking away functionality from the handset. It took me 3 years to move away from my HTC One MAX, the Razer phone ticked a lot of boxes. That was until they removed auto connection and other bluetooth functionality. I've swapped handset and then found this forum. The replacement handset auto updated out of the box so couldnt undo the update...
Ive been in contact with Razer, theyve asked me a series of questions but their response time is poor, but at times instant (via email). I set Razer a deadline to have the fix in place. This has been and gone.
So today I contacted Three mobile, told them of the issues, shared with them this forum page and they are happy to cancel my contract. So, if you are on Three and you have these issues, they will cancel upgrades / contracts due to Razers issues.
Hope this helps?
Amazon luckily sent me a new phone also.
Same exact thing as you forced to update and doesn't work.
Razer support said I could send in my phone without a replacement for them to send me one back knowing well the replacement wouldn't even work.
I now have 2 broken Razer Phones
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