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42511 Threads
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FQuaerZ14
posted in Razer Support
Searching for Razer Squad!

Im searching for a squad, I have already 4 hours of game time. I will reach 4 hours of game time everyday. So if someone could send me an invite then I would like that ;p

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3 years ago
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AverageCrafter
posted in Razer Support
Invailid Surround Sound Activation Code

I bought the blackshark v2 X a little while ago and when i go to activate the surround sound it says my code is invailied, ive checked to make sure its all right and still doesnt work. can anyone help me?

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3 years ago
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pulseSelectiveYellow882
posted in Razer Support
Black Widow TE Chroma V2

I have recently purchased this product and I am wondering if replacing the keycaps with Razer PBT keycaps will void my warranty.

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3 years ago
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JordyDLC
posted in Razer Support
Razer 7.1 Surround Sound Not activated anymore.

Hello, A couple years back I activated my Razer Surround code and it worked perfectly. But now I need to re-activate it. I still have the activation code but it's invalid. Does someone know if i can get another code or am I just forced to buy a new one? Jordy de le Cluse

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3 years ago
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trailwarrior
posted in Razer Support
Blade 2018 Blue Screen BSOD - Auto repair not working - will not boot

I originally got a stealth back in 2016, similarly started having BSOD errors more and more frequently about 2 years in. Now here I am 2 years in with a Blade 15" and I got my first BSOD error and it is not resolving. I've been auto directed to the BIOS screen a few times, can't figure out any settings to change to help. Upon leaving that screen it would show "Automatic repair start up" or something.

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3 years ago
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gustavusB
posted in Razer Support
Razer Blade 15 (2020, base) restarting multiple times before fully booting

This problem started out of the blue, haven't had any problems otherwise and I'm not sure what's causing it. It only seems to happen if I turn it off and don't use it for a while, for example if it's off during the night and I turn it on the next day. If I turn it off and and then on right after it boots up instantly. Wondering if anyone else has had the same issue, and what could be causing it.

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3 years ago
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razerstealth8888
posted in Razer Support
Razer Blade Stealth 13 (2020) Driver Support

Dear all, With the latest generation of Razer notebooks, the driver support seems to have worsened badly. On the support center downloads page (http://drivers.razersupport.com//index.php) for the latest models, hardly any drivers are provided. The official statement is that through Windows Update and Synapse, the latest drivers will be delivered automatically. However, I never have been presented any driver ever during my time of ownership. Why is it so difficult to provide a set of drivers as a baseline? That would induce confidence regarding the system stability. Otherwise, I always will be uncertain regarding the system stability and performance. Best - Steff

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3 years ago
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Icanttellyou
posted in Razer Support
Pre-order Concerns

Hi Everyone, First time looking at a Razor Blade 15 series laptop and wanted to ask a few questions. I asked the chat support people but they would not give me a straight answer. I want to place a pre-order for a 2021 model but have 2 questions beforehand. 1. Have they resolved the over heating issues and fan wining due to frame warping because of the heat? I understand I can turn turbo off to fix the old issue but really want to know if they have actually done something about it and what I can expect. 2. I travel overseas for extended periods of time and want to know the warranty issues with this, and if the extended warranty is worth it. Thanks in advance!

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3 years ago
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master25219
posted in Razer Support
Help Enabling XMP on Razer Blade 15 Advanced (2018)

I just got a new kit of ram for my laptop and am trying to enable XMP for them to get them up to their 3200Mhz clock. The specific kit is a Crucial 2x16GB set at 3200Mhz with a model number of CT2K16G4SFRA32A. I've checked that the Advanced models are the only ones which can run XMP and that I needed a BIOS update for it so I have updated my BIOS, ME, and EC to their most recent versions from the driver support page. I've also made sure I do have an Advanced model which is a model number of RZ09-02386E92. Does anyone know if there is a certain update I am missing to get this, possibly downgrading the BIOS to a previous version that had it, or if the 2018 models themselves do not have XMP whether Advanced or not?

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3 years ago
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thevinen
posted in Razer Support
Necesito ayuda con una transacción (I need help with a transaction)

Hice una recarga de 135000 para razer gold y no aparece mis 130000 y en mi cuenta visa aparece que ya hice el depósito(I made a recharge of 135000 for razer gold and my 130000 does not appear and in my visa account it appears that I already made the deposit)

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3 years ago
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retroPurpleNavyvine767
posted in Razer Support
60UC Vouncher

Hello Mam/Sir 60UC Voucher is out of stock kindly restock

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3 years ago
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gvikashb
posted in Razer Support
Razer blade 15 stuck in black logo screen

My laptop suddenly stopped working. It's stuck in the black logo screen forever. After a long wait time on the black screen, I get the Aptio setup utility blue screen. From there, I cannot the boot the system as well. Any help or suggestions please?

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3 years ago
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Hidriis
posted in Razer Support
NÃO RECEBI CÓDIGO DE RP

fiz a compra de rp via razer gold, no cartão de crédito e foi aprovado, só que não recebi o código de resgate no email, isso é para o jogo de league of legends

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3 years ago
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KodiiTwenTs
posted in Razer Support
7.1 Surround Sound activation code not working (code has already been used)

Hi, I got my Razer Kraken Tournament Edition headset a couple of days ago and I followed the steps to download the 7.1 Surround Sound app. I tried my activation code right after revealing it and it said that it’s already been used?? How is this possible? Would really appreciate any help that can be provided. Thank you! :)

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K
3 years ago
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Suserial
posted in Razer Support
Season 5 Time Zone

How does it track "daily" gameplay hours? Is it a set 24 hours window, or the first logged hours of the squad during a 24 hour period? Also, am I playing a local or global 24 hours? Because I want to log play hours as soon as I can during each "daily" period. I don't want to miss a prize because I started my "daily" play later than I had to.

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3 years ago
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FQuaerZ14
posted in Razer Support
Active plays: Join my Razer Squads!

Hey, im looking for 3 active people for my Razer Squad, feel free to join! https://deals.razer.com/squad-rewards/invite/18/954d8ec43a64 4hrs every day.

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3 years ago
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dailyWinterSkylife961
posted in Razer Support
Razer blackshark v2x

I have a blackshark v2x and I am trying to get chat audio to work when connecting to an Astro mixamp on PS4 to no avail, is it only possible to get chat audio through the controller because that’s the only time the mic seems to work, Anyone have any ideas?

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3 years ago
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raske7777
posted in Razer Support
BLACKSHARK V2X IS DOG WATER

Surround sound doesn't work, mic doesn't work, isn't recognized as a headset. Says there is sound when there isn't and mic is completely dead. Any fixes ?

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3 years ago
OceansMotion
OceansMotionInsider Mini
posted in Razer Support
What is a one time code?

I recently got massaged a "one-time code" from Razer, I can not share it with anyone, and I don't know what to use it on. Can someone like an admin tell me what it is and how to use it? *Removed email address from public view.

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Razer.Caziel
3 years ago
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BartjanDutch
posted in Razer Support
Razer BlackShark Headband cushion replacement

Can I get a airwave headband cushion replacement for my Razer BlackShark V2 Pro. I have been using airwave headband cushions for the last few years. But after a few years the aircusion starts being dirty and my hair gets dirty after using it 1 day. I used to have the steelseries arctis 5, I can easily replace the ear and hear cusion on that one. Can I replace the headband cushion on the Razer blackshark V2 pro? I know I can replace the earcusion but I can't find anything about the headband cushion. I don't want to buy an expensive headset if I know I can't use it after a few years.

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Razer.Caziel
3 years ago
S
Swiftform
posted in Razer Support
Mic lost

Is there a way to get back the detachable mic from blackshark v2? Like, is there a site to buy the detachable mic from? Thanks!

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Razer.Caziel
3 years ago
M
Memezmeister
posted in Razer Support
My Razer Blade 15 Advanced (2019) FPS slowly goes down

The first day i bought it the product was great, but after a years, the fps is like very low. Most of the AAA games of today i get around 30-40 fps. I ran a benchmark it says this Could this be a hardware issue?

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Razer.Caziel
3 years ago
G
goodguyfab
posted in Razer Support
[BSOD] Bluescreen after SSD Change - Razer Book 13

Hi, i changed the SSD in my Razer Book 13 from standard 256GB to a Crucial P5 1TB. Now i´m getting BSODs / Restarts when using the Windows Power Saving function and end up in the BIOS Screens. Greetings Phil

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Razer.Caziel
3 years ago
CivilizedAge
CivilizedAge
posted in Razer Support
Firmware Download Broken Link (Blackwidow v3 Pro)

The download link found via this page: https://rzr.to/U7OL3 is broken. How can we get access to the firmware update file?

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Razer.Caziel
3 years ago
S
Strafy
posted in Razer Support
Razer Blackwidow v3 tenkeyless double key press problem

So i got a razer blackwidow v3 thenkeyless about 3 weeks ago and noticed i was getting double presses on my: A,S,E,R,D keys. I returned it to the store i got it from and they gave me a brand new 3 days ago. The very next day i realised i was getting double presses on my A and D keys. I dont beleive i got a faulty keyboard agian. It must be caused by me. If anyone can help let me know. PS: I sometimes get tripple key presses on my A key. So far i have tried: Blowing compressed air into it, tried it on another pc without razer synapse.

1
Razer.Caziel
3 years ago

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