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42512 Threads
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ImKiza
posted in Razer Support
Synapse randomly turns off most of lights and desync

Hi, i want to report a problem with synapse. Sometimes, out of nowhere, the software seems to disconnect all the devices that i have (keyboard, mouse and stuff) turning off all lights and deactivating any macro o rebinded keys that i may have. How can i fix that? If i need to reinstall synapse will i loose my Chroma Studio Profiles? Thanks a lot! PS: first time in a support forum for me. Im here just because i could not find a way to send a mail to the support team.

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3 years ago
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dreamy.kiki
posted in Razer Support
Razer Basilisk (Quartz Pink) Not Being Detected By Windows or Synapse

Hello! I do hope I can get some kind of assistance here, because I've been lost for months on this issue and would love to have a functioning mouse again. Background: I bought a wired Razer Basilisk off of Amazon in June 2020 to accompany my new PC build, and everything went well with setup and product registration. It's working fine, but sometimes a few connections issues around August/September as I used it more. However, on October 28th, 2020, it just completely stopped working. No detection on any device at all. No detection on Synapse 3. No RGB either. The closet thing to this issue I can find is this Reddit post from two years ago, however, the issue was most likely solved within the user's DMs. Anyway, now it's January 2021, and just to check in on it and see if it decided to cooperate, I plugged it in again. But this time, it automatically installed Synapse, something it didn't do previously, so the mouse is still clearly alive. So, after all this, what can I do to fully re

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3 years ago
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3nders13
posted in Razer Support
Blackshark V2 Pro direct from Razer no activation for surround

I've registered my product, there's no sign of an activation code in the box, on the side etc. It's pretty dissapointing if this flagship model is not included in allocation of 7.1. Other than the forum is there a way to request one. Thanks.

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3
3 years ago
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tdfolts
posted in Razer Support
Razer Blade 15 Advanced 2018 crashing/freezing

I recently purchased a used Razer Bade 15 Advanced and am experiencing several problems.. Launching a game will cause the machine to freeze/lock up and only a a power cycle will get it work again. Ive checked that the video drivers are up to date: they are. Im new to PC gaming. I have also gotten a few blue screens twice was the WHEA error once it was a clock watchdog time out once it was irql not less or equal I understand that there was a possibility that I would have some bugs to work out, and like I said I am new to pc gaming trouble shooting, so.... help...

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3 years ago
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IN2045010101416
posted in Razer Support
Aciddentally put activation code for id sign up

anyone can help?? now i cant activate the 7.1 sound app

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3 years ago
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Linear998
posted in Razer Support
My THX in Synapse for Blackshark V2 isn't showing up

In my razer synapse software under the THX portion, I used to have all of my apps showing up with different THX mode options. Now I can't see or add any apps and I can't change any part of my THX sound settings. I tried deleting and reinstalling the software and changing my account but that didn't work. I had this problem after I updated my pc. Before updating, I didn't. This is the Issue. Can someone please help me fix it?

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3 years ago
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xSaloh_
posted in Razer Support
Razer Blackwidow (Yellow Switches) Alt key unresponsive and flashing.

So I was minding my own business attending online school when my alt-tab shortcut didn't work, and I spilled something on it an hour ago but could find a clip to take the keycaps off. later I quickly found a bulldog clip and cleaned everything inside it. only the windows and the left alt key were affected. but the alt key has a red light above it and I would want to know what that means. If this was already talked about on another forum page can you link it to me? Thanks!

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3 years ago
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firefightr7106
posted in Razer Support
Rgb controller shuts lights off when synapse starts

Just installed rgb controller. Turns lights off when synapse starts. Occasionally flashes. Have checked all connections and did a clean install of synapse. Anyone have any ideas

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3 years ago
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easyshareEggshell727
posted in Razer Support
Jamal khan mand

Jamal khan mamd

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3 years ago
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pulseBubbleGumbase540
posted in Razer Support
Global Shortcuts not working with Synapse 3

Hi , I have a support question about the Global Shortcuts , and I have tried to find the solution in previous threads where I see several other seems to have similar issues . The issue for me is that I have made a few "Global Shortcuts" to allow me to change the PROFILE between the ones for GAMES , WORK and SCHOOL , this worked prior with my old Synapse 2 which was disabled and removed after Synapse 3 was installed with my new mouse . unfortunately both my macros and old Global shortcuts was gone , but I restored most of the macros and created new Global Shortcuts , but the global shortcuts does not seem to be working no matter what I do !. Any tips ? Kind Regards André

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3 years ago
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JTonTheHuntsmanInsider Mini
posted in Razer Support
Razor Huntsman Tournament Edition (TE) repeated/missed keystrokes

Hello, Please fix the issue and provide an update before this blows up to fed level. I am having the same problem with my new Huntsman Tournament Edition keyboard as described in the following thread Razer Insider | Forum - Huntsman repeated/missed keystrokes https://insider.razer.com/index.php?search/64084611/&q=firmware+repeat&o=date I also see in the forum and throughout the web that many people are complaining about this same problem. I do see that Razer has acknowledge this issue by providing a fix via firmware updates in some of the keyboards model but none of those firmware updates apply to my keyboard model (e.g. Razer Huntsman Tournament Edition). Here is the firmware site for various keyboard models. In some of the release notes you can see that some of the firmware updates attempt to address this issue, so it is a very real problem among your disgruntle user base. https://mysupport.razer.com/app/answers/detail/a_id/1736/?_ga=2.47133216.623834944.1610914278-1698654

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3 years ago
LKF_rzr
LKF_rzrInsider
posted in Razer Support
Chroma visualizer

I might be a clown...but I have the chroma visualizer downloaded on synapse 3 and idk how to implement it on my devices...help xD

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Razer.Speedcr0ss
3 years ago
G
Gamesith
posted in Razer Support
Naga Pro_Mouse_FirmwareUpdater_v2.01.00_r1 Bad Download URL

Does anyone have a valid download link for Naga Pro_Mouse_FirmwareUpdater_v2.01.00_r1? The link listed in the support document doesn't work, I receive a "page cannot be reached error" when I try it.

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Razer.Speedcr0ss
3 years ago
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xElyseoX
posted in Razer Support
tartarus v2 Synapse issues

1. synapse, profiles will not let me link games, when I try there is no games in the list and when I click add and the new window opens there are paths to different apps. when I chose 1 and I click on the green link button, nothing happens. Also when I tried to add a game not in the list with the browse function, I could find the exe file and click open, nothing happens it just closes the window. Some games are linked, but at least 1 game has unlinked itself somehow. 2. when I try to make profile, not linked just manual, the keymapping doesn't not work. I can change it in synapse and it saves that, but nothing is changed on the tartarus, the only thing that works is the lighting, it let me change colors etc. The keypad works with default mapping. I just tested it on a game that was working earlier today, and thats not working now either :((((((((((( I ran a repair on synapse, but that didnt repair anything. :(((((

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3 years ago
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norseferatu
posted in Razer Support
Fan not on when on battery Razer Blade 15 Advanced RTX 2080

Hi guys, My fans are not working/ on when I'm on battery. The fans work when I'm plugged in though. I've contacted Razer support and have followed their instructions, but the fans are still off while on battery. I need some help on how to have the fans on while unplugged. Or is it designed to work like this? Thank you in advance for the input!

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3 years ago
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Nimfius
posted in Razer Support
Shitty huntsman elite

Hi, I want to tell my story about razer huntsman keyboard and stop you from bying this shit. I have done RMA 6-times and got the keyboard with the same deffects every time. And about defects: Key duplication until you press any other key. This happens only if razer synapse is enabled, but without it we can't use a huge piece of functionality. High pitch noise from the space bar when you enable lightning. The lighter is it, the louder is the noise. And it is really annoying. When i set lightning on 100%, I can hear it from 1 meter far away. Conclusion: I am full of this RMA shit and wanna my money back.

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3 years ago
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Rymazon
posted in Razer Support
Razer Kraken 7.1 V2 rattling with low frequencies.

Only two months after my warranty expired, I began to notice a rattling sound in my Razer Kraken 7.1 V2 left earphone when a low-frequency sound like bass is playing or if I shake it slightly. Razer support won't help me because the warranty is no longer in play. Does anyone know how I can fix this? Thanks.

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3 years ago
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N0STR0M0
posted in Razer Support
RGB ON RAZER VIPER MINI!

Is there any way to save my RGB profile in the on-board memory? If there is, how?

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3 years ago
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DishonoredDream
posted in Razer Support
Razer Blade Stealth Screen Repair?

Hi guys, I have the screen of my Razer Blade Stealth falling out of its socket and craking. And just need help finding out if there's a way to get some support or ways to fix it. The model is RZ09-02394E33 if that helps, I got the laptop in 2018. Also, my warranty for it is expired by now, but is there a way to still get support from Razer? Even if I have to pay for that support without the warranty. Can I get the screen replaced? I've been able to pop it into place but it still will fall out and it has a crack in it. So if anyone has any suggestions or any way to help that would be much appreciated.

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3 years ago
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LAWLZninja
posted in Razer Support
Razer Synapse not opening

I've had the issue of Synapse failing to open for months now. After countless reinstalls and repairs still nothing seems to solve the issue. In the event viewer it says it failed to open due to files being corrupt. I've deleted everything razer related and reinstalled and it still fails to open. I don't know what else to do other than ask for help here now. I don't know how its getting corrupt unless its corrupt from the get go on razers synapse website.

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3 years ago
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EvilScientist
posted in Razer Support
Razer Kraken not detected by razer synapse or windows

Hi everyone! I've bought a razer kraken headset and when I plug it in the computer is detected as "realtek high definition audio" The 7.1 feature and mic doesn't work. And razer synapse 3.0 doesn't detect the headset. I've tried repair, uninstall and install again, change the position of the jacks (motherboard or frontal panel) and the headset is just acting as stereo. I can hear sound but there is no 7.1. Can someone help me? Thank you.

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3 years ago
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czesiukapustaInsider
posted in Razer Support
Razer Kraken Kitty

Hello, Today I bought Razer Kraken Kitty, I want register my headphones. I found serial number, but I can't find product number Can someone help me please?

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3 years ago
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TANZANITEfirst974
posted in Razer Support
Razer Blade 15 Advanced 2020 does not charge via USB-C or Thunderbolt ports

Hi, My new Razer Blade 15 Advanced arrived and to my disappointment, the USB-C and Thunderbolt ports do not charge reliably. Sometimes it works, and sometimes it doesn't. I have tried two different USB-C PD (20V) chargers, both of which charge my Dell laptop properly. I have updated to the latest BIOS and EC but the problem persists. Is this a known issue that can be fixed? I bought the laptop based on the datasheet saying that USB-C PD charging works, and rely on it much for my work. thanks.

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3 years ago
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APATITEradioEcru457
posted in Razer Support
Razer Blade Stealth early 2019

I recently got this laptop, I know it is a year old but it is a nice laptop for the most part. I am having the same problem that most of you are having with this laptop: 1) the right thunderbolt port is not working 2) the laptop does not work on battery. (even when the battery is charged) I had seen several forums with the same problems; however, the support people close the treats without giving any answer. I read online that I need to contact support directly to get a bios update, but I cannot find the support email or phone number to contact them. I hope to receive the solution from you guys.

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3 years ago
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tmogden
posted in Razer Support
Razer Blade Stealth RZ09-01963 Not charging

I’ve reviewed the many troubleshooting tips about batteries not charging but none have resolved my issue. Computer sat unplugged and unused for about 4 weeks and when I plugged it in, it no longer would charge. Green light comes on charging brick and I have disconnected the 3 prong plug and tried to reset the brick that way. I also replaced the battery (former battery was bulging in Center cell) but no change. Reset the battery acpi also with no change. Any other ideas?

2
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3 years ago

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