Razer Support | Razer Insider

Razer Support

-

38972 Threads

N
nirtsbro1
posted in Razer Support

Legacy Devices and Synapse 3

I have a razer naga epic chroma from when back when and i just recently bought a new keyboard, razer blackwidow v3 pro and when I installed synapse 3 my mouse started to act up and lag like crazy. any solution? I would like to run the software for the chroma part of the keyboard but with it running my mouse becomes unusable.

0
N
3 years ago
M
mandogy
posted in Razer Support

How to create a three-key shortcut for Synapse 2.0?

I wish to make the joystick use the Windows shortcut "Windows Key + Shift + Arrow Right/Left" which switches the current window to left or right monitor, but the action recorder does not pick up all three keys.

0
M
3 years ago
M
MyNamesNoah06
posted in Razer Support

Razer Viper problem

I tried pulling up the pads that allow me to click the left and right click buttons on my razer viper to get something that was stuck in there out, but now it won't go back to how it is, have I fully broken it? Cause if so, this is my only good mouse, and I've wasted $150. PLEASE HELP!

0
M
3 years ago
Y
yomarzz
posted in Razer Support

Unregistering A Product

Not too long ago I purchased a Razer Blade 15 Base Model through eBay. I created a Razer account and noticed the product was not registered to the previous user or anyone else so I decided to register it to myself. Now I am wondering is their anyway I could deregister my name from it?

0
Y
3 years ago
S
SolninjaA
posted in Razer Support

Is the Razer Basilisk Ultimate really that small?

I was thinking about picking up a Razer Basilisk Ultimate but then I measured my hand and compared it to the Razer Basilisk Ultimate, it's tiny compared to my hand and it's so tiny that I assumed there had to be something I am not getting here. The length of my hand is roughly 17cm and the width of my hand is roughly 10.5cm. The Basilisk Ultimate is 130mm / 5.11 in in length, the grip width 60mm / 2.36 in and the height is 42mm / 1.65 in (Sizes from Razer's website, also I live in Australia so my measurements are in Centimeters so if you don't know Centimeters then I suggest searching "what is 5.11inch in cm", sorry for the trouble). Also I use a palm grip.

0
S
3 years ago
W
WhenTheCynosaV2IsSus
posted in Razer Support

every source game i own stopped working after using cortex.

i dont know why, but it just has. if youre wondering what im talking about, its steams source, like VALVE's engine. it showed a ram optimize thing in the lower right of my pc though. and it still wouldnt work after my deletion of cortex

0
W
3 years ago
A
autoVermilioncamp697
posted in Razer Support

Bluetooth Volume reset

I have recently switched to Bluetooth Pairing on my Leviathan and every time I turn my pc on it is resetting the volume to 100% and not retaining the volume level that I turned the pc off. Is there a way to retain the volume setting without an aux/opt input or am I stuck with trying to catch it before playing music?

0
A
3 years ago
J
johnl12Insider Mini
posted in Razer Support

How to remove a register item?

I returned a Tartarus V2 (Amazon) and bought a Pro instead. How do I remove the Tartarus V2?

0
J
3 years ago
A
Akoo1504
posted in Razer Support

Keyboard is blocked in Games

Hi, I got a Razer Deathstalker and a Razer Naga. My Naga is up-to-date on the Razer Cockpit, but my Deathstalker is a bit older and is managed on Razer Synapse. They worked very well for years since yesterday: My Keyboard is complete blocked (like it is not plugged in) when I open a Game. It dont react to any buttons, but shows the lightning on the keys. And sometimes (rly rare) the mouse stops working and the keyboard works. When I close the game, it work fine like usually. I searched for this topic and cant find a answer. Yesterday my Razer Software updated and since this point, it happend. I looked for Updates, it is on newest version. I plugged the mouse and keyboard in and out, restartet, reinstalled the software, nothing works... iam so frustrated at this point. I dont know what to do... Edit: When I open Spotify or Microsoft Teams the Keyboard also complete stops working. If I close the Software, it works again. Need help to fix. Kind regards, Akoo

0
A
3 years ago
M
martyoi
posted in Razer Support

My Razer Huntsman TE (UK Layout) appears as US Layout in Synapse

Anything I can do about this? I just my keyboard replaced because of warranty.

0
M
3 years ago
I
ItzyourmanapmRazerID
posted in Razer Support

plz help me (the serial number is apparently unknown)

plz help i tried to add my new razer mouse to the razer synapse and i checked the serial number sooo many times and it was the exact same as on the mouse but it is saying that the serial number is unknown and its the same one so plz help me or if ur a person working at razer i will pm u (if im able to) the serial number and u can put it into ur system

0
I
3 years ago
M
mambo4
posted in Razer Support

Razer Hammerhead Pro : using with multiple devices

The Razer Hammerhead Pro is great but has the serious flaw of only connecting with one device at a time. I need to switch: sometimes I want to connecting to my PC, sometimes to my phone. How do I tell the earbuds to enter Bluetooth paring mode, and stop automatically connecting to the last device?

0
M
3 years ago
T
Tedd1305
posted in Razer Support

Screen stay black after boot, After trying install bios Razer 1.06

My Razer Blade 15” 2020 Intel 10750h 2070 max q froze. I tryed to update Razer bios 1.02 to 1.06, during the installation windows has bug. He try to fix it self but can't do it. Now it will boot but screen stay black. The keys are alight color like normal, but screen stay black. I've booted into Safe Mode with the same issue. I've tried using a Windows 10 install USB, and a Linux Mint install USB, but the same thing happens when it tries to start the OS install. Any help is appreciated.

0
T
3 years ago
H
hrbatista
posted in Razer Support

Camera (Webcam) problem

My Razer Blade 15 2018 doesn't recognize my webcam. I do need it now cause of the pandemic. Can anyone help me? Thanks

0
H
3 years ago
P
PinkOrangevinepulse957
posted in Razer Support

Battery Issues

I use my Stealth for work and since i am doing more remote work, i use it quite a bit each day. i am now concerned that the battery is starting to swell. It will not click shut anymore, the pad will not work like it should and the pad gets a bit warm. Since this is my lively hood, I am very concerned that 1). I'll lose my data, and 2. it will create a fire, whether I am around or not. I have used this computer for the past few years and really cannot afford to be without one. Interested in your comments. thank you,

0
P
3 years ago
TCProtoGee
TCProtoGee
posted in Razer Support

Cant Update Bios and ME on Razer Blade 15 Advanced RZ 0288

I cant update my bios from 1.04 to 1.05. It only shows me this.

0
TCProtoGee
3 years ago
K
kongking3751
posted in Razer Support

Razer Kraken Ultimate popping, then disconnecting and reconnecting

As the title states, I've noticed that my Razer Kraken Ultimate has been disconnecting and reconnecting repeatedly. I've only had this headset approximately six months, and I've been EXTREMELY careful. This thing hasn't even left my desk for more than two minutes at a time. The issue doesn't appear to be caused by a loose wire. The frequency of the disconnecting isn't correlated with any particular angle of the cable, and instead appears to be almost completely random. The disconnecting doesn't vary in different applications, so I don't think it's due to any application setting. I've tried reinstalling my audio drivers multiple times, I've ensured that the Power Management on all relevant USB ports doesn't allow the PC to turn off the device. I'm not sure if this is related, but I can no longer select THX Spatial - Synapse as my audio output device, even though the Kraken Ultimate comes with THX Spatial audio. I would appreciate any help with this. Thank you!

0
K
3 years ago
O
opetakias
posted in Razer Support

Fn Key and Razer Naga

Hello everyone! I've had my Razer naga chroma for the past 5-6 years and been TOTALLY happy with it , durable little mouse that hasn't acted up since purchase! Following that thinking i went ahead and bought a small 60% keyboard (Razer Huntsman Mini ) which has the most amazing touch i've felt on a keyboard in a decent while and consisted of a decent upgrade from my g910. Issue when opting for the down-size is that i dont have the multimedia keys but FN key helps a lot! However, i am not used to the placing of the fn key and could easily justify putting it in the #1 key on the razer naga so that i can eventually get used to pressing other keys along with it to have full control over the keyboard without having to use both hands while gaming. When going into Synapse 3 and press then FN button however it doesnt get recognised as a Key press to be part of the "Key Recording" of the keyboard function . Looking forward to any help that might make this feesible as this would make

0
O
3 years ago
I
infoheadRoseDust344
posted in Razer Support

razer orbweaver chroma

hello, I bought a razer orbweaver chroma and installed the synapse 2 software, the keyboard is well recognized, but I cannot change the keys. I would like to change key 1 to escape, the software tells me it's changed, but it doesn't work when I'm doing in-game tests can you help me please? thank you

0
I
3 years ago
EleriaSam
EleriaSamInsider Mini
posted in Razer Support

Serial Number Help

Can someone please tell me if this serial number contains zeros or the letter O. Everytime I enter it it says it cant find it. All of a sudden my keyboard shut off and never turned back on. Trying to find out about the warranty. Please and thank you.

0
EleriaSam
3 years ago
E
Echosen
posted in Razer Support

Item serial number unknown Razer Kraken pro v2

I bought these headset Bnew. I tried to follow steps like changing letter O to number 0 or letter I to number 1 but still the razer website could not recognize my product can someone help me please please check the image I upload in the URL https://ibb.co/FDtTC9h

0
E
3 years ago
A
Adammann
posted in Razer Support

unable to customize individual keys in chroma studio

i cant select specific keys to give them a different lighting effect. it says to "ctrl left click" to select a specific key or group of keys but it will only give me the full keyboard and apply each effect to the full keyboard. is there a different way to select a specific key to give it its own lighting effect? even with the "on select keys" option selected I am unable to select individual keys. if it helps I've only had this laptop for a few months I believe it is the newest 15in base model.

0
A
3 years ago
M
Michaelj93
posted in Razer Support

Screen

I was doing my homework in my laptop (razer 2017 13" ) and a couple of hours passed by and turn it on and now there's something wrong with my screen. I open any software such as word and half of the bottom screen freezes while the other half shows somewhat clear. I want to know what should be the problem and how will I be able to fix it.

0
M
3 years ago
M
MooWen
posted in Razer Support

Firmware Razer Naga 2014 Fail/Falhou. Me ajudem

My mouse had a detection problem on the mousepad, I saw it in a forum that could be the firmware, I decided to install a more recent version, but I installed the firmware of another mouse, my Naga 2014 turned off and so far no longer responds, Windons recognizes how '' Razer Bootloader ''. I already installed Synapse and don't know it. Help me please. Meu mouse estava com problema de detecção no mousepad, vi em um fórum que poderia ser o firmware, resolvi instalar uma versão mais recetem, porém instalaei o firmware de outro mouse, o meu Naga 2014 desligou e até agora não responde mais, windons reconhece como ''Razer Bootloader''. Já isnstalei o Synapse e não conhece. Me ajudem por favor.

0
M
3 years ago
_
_May8e_
posted in Razer Support

Razer Acc kept logging out every minute

Hey there, my razer account kept logging out automatically after a minute or so, i ve tried offline/online mode or putting kept me log in to true or false, but nothing seems to change. I still can log in and it automatically log out after a minute, i cant find a way to make it stop logging out, and it kept log out so i cant use my custom set hypershift function on my mouse, and also cant change the dpi. When i search online , i only found people need to re login sypnase acc after starting up pc, but mines different that it log out after i log in for a minute. Anyone can help? Or is there anyway to solve this?

0
_
3 years ago

Badges

View More
CookiesCookie settings