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39056 Threads

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mambo4
posted in Razer Support

Razer Hammerhead Pro : using with multiple devices

The Razer Hammerhead Pro is great but has the serious flaw of only connecting with one device at a time. I need to switch: sometimes I want to connecting to my PC, sometimes to my phone. How do I tell the earbuds to enter Bluetooth paring mode, and stop automatically connecting to the last device?

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M
3 years ago
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Tedd1305
posted in Razer Support

Screen stay black after boot, After trying install bios Razer 1.06

My Razer Blade 15” 2020 Intel 10750h 2070 max q froze. I tryed to update Razer bios 1.02 to 1.06, during the installation windows has bug. He try to fix it self but can't do it. Now it will boot but screen stay black. The keys are alight color like normal, but screen stay black. I've booted into Safe Mode with the same issue. I've tried using a Windows 10 install USB, and a Linux Mint install USB, but the same thing happens when it tries to start the OS install. Any help is appreciated.

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3 years ago
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hrbatista
posted in Razer Support

Camera (Webcam) problem

My Razer Blade 15 2018 doesn't recognize my webcam. I do need it now cause of the pandemic. Can anyone help me? Thanks

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3 years ago
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PinkOrangevinepulse957
posted in Razer Support

Battery Issues

I use my Stealth for work and since i am doing more remote work, i use it quite a bit each day. i am now concerned that the battery is starting to swell. It will not click shut anymore, the pad will not work like it should and the pad gets a bit warm. Since this is my lively hood, I am very concerned that 1). I'll lose my data, and 2. it will create a fire, whether I am around or not. I have used this computer for the past few years and really cannot afford to be without one. Interested in your comments. thank you,

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P
3 years ago
TCProtoGee
TCProtoGee
posted in Razer Support

Cant Update Bios and ME on Razer Blade 15 Advanced RZ 0288

I cant update my bios from 1.04 to 1.05. It only shows me this.

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TCProtoGee
3 years ago
K
kongking3751
posted in Razer Support

Razer Kraken Ultimate popping, then disconnecting and reconnecting

As the title states, I've noticed that my Razer Kraken Ultimate has been disconnecting and reconnecting repeatedly. I've only had this headset approximately six months, and I've been EXTREMELY careful. This thing hasn't even left my desk for more than two minutes at a time. The issue doesn't appear to be caused by a loose wire. The frequency of the disconnecting isn't correlated with any particular angle of the cable, and instead appears to be almost completely random. The disconnecting doesn't vary in different applications, so I don't think it's due to any application setting. I've tried reinstalling my audio drivers multiple times, I've ensured that the Power Management on all relevant USB ports doesn't allow the PC to turn off the device. I'm not sure if this is related, but I can no longer select THX Spatial - Synapse as my audio output device, even though the Kraken Ultimate comes with THX Spatial audio. I would appreciate any help with this. Thank you!

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K
3 years ago
O
opetakias
posted in Razer Support

Fn Key and Razer Naga

Hello everyone! I've had my Razer naga chroma for the past 5-6 years and been TOTALLY happy with it , durable little mouse that hasn't acted up since purchase! Following that thinking i went ahead and bought a small 60% keyboard (Razer Huntsman Mini ) which has the most amazing touch i've felt on a keyboard in a decent while and consisted of a decent upgrade from my g910. Issue when opting for the down-size is that i dont have the multimedia keys but FN key helps a lot! However, i am not used to the placing of the fn key and could easily justify putting it in the #1 key on the razer naga so that i can eventually get used to pressing other keys along with it to have full control over the keyboard without having to use both hands while gaming. When going into Synapse 3 and press then FN button however it doesnt get recognised as a Key press to be part of the "Key Recording" of the keyboard function . Looking forward to any help that might make this feesible as this would make

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3 years ago
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infoheadRoseDust344
posted in Razer Support

razer orbweaver chroma

hello, I bought a razer orbweaver chroma and installed the synapse 2 software, the keyboard is well recognized, but I cannot change the keys. I would like to change key 1 to escape, the software tells me it's changed, but it doesn't work when I'm doing in-game tests can you help me please? thank you

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3 years ago
EleriaSam
EleriaSamInsider Mini
posted in Razer Support

Serial Number Help

Can someone please tell me if this serial number contains zeros or the letter O. Everytime I enter it it says it cant find it. All of a sudden my keyboard shut off and never turned back on. Trying to find out about the warranty. Please and thank you.

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EleriaSam
3 years ago
E
Echosen
posted in Razer Support

Item serial number unknown Razer Kraken pro v2

I bought these headset Bnew. I tried to follow steps like changing letter O to number 0 or letter I to number 1 but still the razer website could not recognize my product can someone help me please please check the image I upload in the URL https://ibb.co/FDtTC9h

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3 years ago
A
Adammann
posted in Razer Support

unable to customize individual keys in chroma studio

i cant select specific keys to give them a different lighting effect. it says to "ctrl left click" to select a specific key or group of keys but it will only give me the full keyboard and apply each effect to the full keyboard. is there a different way to select a specific key to give it its own lighting effect? even with the "on select keys" option selected I am unable to select individual keys. if it helps I've only had this laptop for a few months I believe it is the newest 15in base model.

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3 years ago
M
Michaelj93
posted in Razer Support

Screen

I was doing my homework in my laptop (razer 2017 13" ) and a couple of hours passed by and turn it on and now there's something wrong with my screen. I open any software such as word and half of the bottom screen freezes while the other half shows somewhat clear. I want to know what should be the problem and how will I be able to fix it.

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3 years ago
M
MooWen
posted in Razer Support

Firmware Razer Naga 2014 Fail/Falhou. Me ajudem

My mouse had a detection problem on the mousepad, I saw it in a forum that could be the firmware, I decided to install a more recent version, but I installed the firmware of another mouse, my Naga 2014 turned off and so far no longer responds, Windons recognizes how '' Razer Bootloader ''. I already installed Synapse and don't know it. Help me please. Meu mouse estava com problema de detecção no mousepad, vi em um fórum que poderia ser o firmware, resolvi instalar uma versão mais recetem, porém instalaei o firmware de outro mouse, o meu Naga 2014 desligou e até agora não responde mais, windons reconhece como ''Razer Bootloader''. Já isnstalei o Synapse e não conhece. Me ajudem por favor.

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M
3 years ago
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_May8e_
posted in Razer Support

Razer Acc kept logging out every minute

Hey there, my razer account kept logging out automatically after a minute or so, i ve tried offline/online mode or putting kept me log in to true or false, but nothing seems to change. I still can log in and it automatically log out after a minute, i cant find a way to make it stop logging out, and it kept log out so i cant use my custom set hypershift function on my mouse, and also cant change the dpi. When i search online , i only found people need to re login sypnase acc after starting up pc, but mines different that it log out after i log in for a minute. Anyone can help? Or is there anyway to solve this?

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3 years ago
T
technoONYXSteelBlue225
posted in Razer Support

Anzu Glasses

Does anyone know if you can connect the glasses to any consoles?

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3 years ago
A
alanbalicki
posted in Razer Support

Missing Mamba Wireless Dock

Hello all, I purchased a Razer Mamba Wireless about a year ago to replace my previous mouse. After plugging it in today, I noticed that the mouse has little stutters every now and then in wireless mode. The receiver is about 1.5 meters away. The stutters are present on both USB 2 and USB 3 ports. The stutters get worse as the battery power decreases. While googling for error causes, I noticed that a wireless dock is included, which you can bring closer to the mouse on the USB cable. Unfortunately, I found out that this wireless dock was not included. I can remember that the packaging was already opened at the dealer. Therefore, the mouse was also cheaper. Unfortunately, I did not notice that the wireless dock was missing. My mistake. Is it somehow possible to get this wireless dock? Thank you and best regards Alan

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3 years ago
C
CORALPurpleNavyfirst418
posted in Razer Support

Razer Kraken Pro don't supported anymore?

Half a year ago my Razer Kraken Pro stopped being recognised by Synapse 2.0 and my profile there seems empty. But it was working fine before and I started looking on Razer website. But as I have checked on razersupport Razer Kraken Pro isn't on the list of Synapse 2.0 anymore. Is it only my case that synapse can't see them or is Synapse don't support them anymore? Very sadly if it is the latter.

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C
3 years ago
S
Soviet_cat._.
posted in Razer Support

THX Promo code for 50% off not working

I have a Razer Kraken Ultimate and when was trying to upgrade razer 7.1 surround sound to THX, it gave me the 50% off THX promo code and it worked in the cart but I noticed that It wouldn't let me fill out the billing address, that's when I realized in the URL of the website was "Sg-en" which meant I was on the Singapore website and I live in Australia so I went on to the Australian store and went to buy the THX software from there but the promo given doesn't work on the Australian razer website I was thinking this may be some kind of glitch or because I bought it from amazon overseas is there a way I can still get 50% off.

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S
3 years ago
R
Rhyn0131
posted in Razer Support

How do I remove out of warranty items

Greeting all, Recently I had to re-purchase a Tartarus V2 Mech Keypad to replace my older one. How do I remove the older one from my product registration window on Razer.com Sorry if this has been asked and answered.

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3 years ago
F
fifini
posted in Razer Support

naga trinity left click double clicks

Hello, my product is out of warranty. How could i fix annoyning double clicks? Is there a chance to fix it without using scredriver? I uninstalled and reinstalled razer Synapse , but issue remains. Thank you in advance

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3 years ago
D
DevAsA
posted in Razer Support

Possibility to choose the type of battery?

Hello. Is it possible to add a battery type selection in the app? Battery type: Alkaline or Ni-MH and Ni-Cd. Because alkaline works at 1.5V to 1V, and Ni-MH and Ni-Cd 1.2V to 1V. I currently use Ni-MH rechargeable batteries, so it most the time shows that I have discharged batteries in my mouse

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D
3 years ago
A
Alb3rtOro
posted in Razer Support

HELP !! I discarded the product box before registering the warranty

Hi everyone, I also need an operator to help me in this stupid situation, I threw the box of headphones in the trash before registering the warranty on the site, please, can someone help me in this embarrassing situation?

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A
3 years ago
J
JCyrusSantiagoPelayo
posted in Razer Support

Razer BlackShark v2x Sounds bad (distorted)

I just bought this amazing headphone today and when I connected it to my pc and tried it the background sounds in game and youtube sounds so bad it's like quiet or distorted. The normal samsung earplugs sounds better so I hope someone could help me fix this.

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J
3 years ago
S
scott_nicholls36
posted in Razer Support

Another thing the latest Synapse update has broken... my KM switch

I work from home, so I use a simple USB KM switch to quickly switch my Razer mouse and keyboard between my PC and my work laptop. The latest update has broken this however - if I switch from my laptop to my PC, nothing happens for about 15 seconds before windows prompts to say that the last device plugged in malfunctioned. I have to restart my PC before it will work again, but then it breaks next time I switch. Synapse on my laptop is prompting me that it needs to update... not going to happen.

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S
3 years ago
B
BIGBANGBEN47
posted in Razer Support

RAZER Nommo Pro - How do I use optical output?

Hello everybody! I am having an issue connecting my RAZER Nommo Pro to my Alienware aurora R9 via optical? The cable, and both terminals are in working order (tested on another optical audio device) and the cable is plugged in firmly at both ends and the 'Optical' setting on the control pad is selected. Cannot seem to figure out what the issue is here? Does anybody know how to fix this? Thankyou.

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B
3 years ago

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