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Razer Support

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38989 Threads

X
xHyperElectric
posted in Razer Support

Registering Razer Grip Tape

Hi, I was having trouble registering my Razer Universal Grip Tape on the website. It is saying product number not found. Can these even be registered? Thanks!

1
Razer.Speedcr0ss
2 years ago
K
KunCuteBoy
posted in Razer Support

Help me Pls about my headphone 7.1 activation code

First of all sorry for my bad English, so I just bought a razer kraken x today, and when I am trying to reveal the activation code. I accidentally used too much force I think so the code is gone. there's a way that I can get a new code?

0
K
2 years ago
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bayPastelBluequick307
posted in Razer Support

Guide me on how to unban from Razer insider

It just tells me repeated floating of house rules. Is there any way to contact Razer to rectify? Or am I permanently banned? Honestly don't even remember what it was I did that got me banned. Looking forward to hearing from all.

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B
2 years ago
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zoneCeladonGreensleek497
posted in Razer Support

In-store purchase and account

Hey guys, I've tried looking around but can't find any information on this: is there a way to register items purchased in-store to your Razer account so that you can earn rewards/silver on them?

2
Z
2 years ago
F
FFULP
posted in Razer Support

i scratched 7.1 surround code on an accident

hi I bought a Kraken x 7.1 from a reseller from Saudi Arabia and it came with a code and I scratched it hard in an accident could you please help me by any chance

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F
2 years ago
C
cityViridianleet982
posted in Razer Support

Razer X Lite mic not working

All of the sudden my mic stopped working and I know it's not the headset itself. I've tried updating my audio drivers (though I'm not extremely-well versed on how to do this), uninstalled and reinstalled razer, updated my computer and made sure my settings allowed the mic and nothing. There is no mic option in audio settings/discord like there is for my headphones under Realtek.

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C
2 years ago
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talktechnoSienna276
posted in Razer Support

2 authenticator factor

Is it possible to remove my 2 authenticator factor using my email? I don't have access with my phone number.

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T
2 years ago
J
J4zZz
posted in Razer Support

Razer Hanbo Help…

I have a Asrock x570 steel legend wifi AM4. Can’t seem to figure out how to install these stand-off screws and the install guides don’t specify anything. Is it compatible with this mobo?

1
Razer.Speedcr0ss
2 years ago
R
rafael.s.santos
posted in Razer Support

Kraken tournament edition mic failing

I was playing normally one day and I decided to eat while playing, was eating noodles. I accidentally dipped the microphone in the food, at first the sound was muffled and almost impossible to hear, I thought it was something normal and would pass because there was probably just some debris there. After a while the microphone simply stopped working and gave no more sign of life. The next day (today) it started working again, but it is very low and muffled. Can anyone help me?

1
R
2 years ago
M
Madeyes124
posted in Razer Support

Razer Wolverine Tournament "B" not working

I've had my controller for about a year and a half and my "B" button is working about 50% of the time. (sometimes it works perfectly for a few minutes, sometimes it barely works) This absolutely sucks as I play Rocket League all the time and that game is impossible without boost. I was wondering if there are any ways to fix the controller or do I need to buy a new one? Its not just rocket league that "B" doesnt work either, so I doubt its software related unfortunately. I really love this controller, but I have also put about 1000 hours on it, using "B" the most probably. What was weird is it stopped working for a few days, and then it started working fine again for about two weeks and then it started failing again. I should also add that the button feels and sounds completely fine. If anyone has a solution that would be great! If not, I'll probably just need to order a new one. Thanks in advance.

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M
2 years ago
D
DrSouHou
posted in Razer Support

ACTIVATION CODE

Hello everyone , I just bought a new headset the barracuda x from a market and when I try to register it so I can get the activation code it says this product is already registered to a user , I have all the purchase documents etc...

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D
2 years ago
B
BrianSLA1969
posted in Razer Support

Razer Kraken THX: Hear Sound But No Voices

Hi All. I have a Razer Kraken Tournament Edition THX 7.1 headset. I can hear all the sounds in games but I dont hear the voices talking to me or they are severely muted. HELP !!! Is this headset and the software too complicated for me?

1
Razer.Speedcr0ss
2 years ago
S
sahra2007
posted in Razer Support

Weird sounds since last synapse update

Hey guys, I am using the Razer Blackshark V2 and I am actually very happy with them but from time to time if synapse gets a new update it breaks the sound of my headset. It is very difficult to discribe. It sounds like you are in a cave or something and the 3D sound is trash. It is not a techniqual issue I tried them on my surface and their I dont have this kinda Problem. Does anyone have a clue or idea. Would be nice if someone can help me out Peace

1
Razer.Speedcr0ss
2 years ago
M
MaximumBluegreattrend380
posted in Razer Support

2 step authentication

I didn't receive the code in text message for 2 step authentication

0
M
2 years ago
V
visionLightTaupesleek890
posted in Razer Support

2022 blade advanced (3080ti) - Blocked vents by battery, what and why.

Random question. Just curious what these vents are for and why are they blocked? There are smaller vents where the battery is. On the inside there are foam block covering them. thanks!

1
V
2 years ago
D
drey7274
posted in Razer Support

Busted blade 15 charger

The last few days my charger/adapter/whatever is the correct term started being finnicky and i had to play with it for a minute or two to get it to keep charging. Today it's completely stopped and i've tried everything i can possibly do to fix it, but nothing has worked. Anything i can do that's not getting a replacement charger?

0
D
2 years ago
N
nerdgurl8
posted in Razer Support

Razer Blade 15 Battery Bloated

My Razer Blade 15's battery is bloating, and I don't see any way to purchase a new battery. The touch pad stopped clicking and I'm also a bit worried if it'll be safe to use. Any help would be appreciated. Thanks, (*Omitted)

1
Razer.Speedcr0ss
2 years ago
I
IO2152F62001636
posted in Razer Support

Keyboard connect issue

The pro type ultra keyboard connect to iMac (2019, macOS Monterey 12.3.1), power on password can not been recognized, how to solve this problem, thanks.

0
I
2 years ago
C
champpp24
posted in Razer Support

Problem with Synapse

Until recently everything was working just fine, but a few days ago my Razer Blackwidow settings in Synapse stopped working, keyboard is working in default mode now, i can't change colour of lighting, make a key bind or do anything at all. Also i have a Deathadder mouse and its settings are still working fine. I have no idea what could cause it, the only thing i can think of is the recent Windows 10 update or Synapse update. I tried reinstalling Synapse, replugging to the different USB port and it didn't help. Also i get this error (check the screenshot). Have anyone encountered the same problem? Would appreciate your help.

1
Razer.Speedcr0ss
2 years ago
C
cheqmate16
posted in Razer Support

Razer Blade 15 advanced not recognizing keybinds from Razer Naga

Hello, As the title says, my new razer blade is picking up different key entries from my naga mouse than the keybinds that are loaded into the mouse from synapse. As an example, the '1' key on the side of the naga is received as 'end'. I feel like this is a settings issue somewhere but haven't figured out where. This happens most often while attempting to play "Lost Ark". The cursor movement and other mouse functions work fine by the way. Please help and thanks!

1
Razer.Speedcr0ss
2 years ago
T
Tiko506
posted in Razer Support

my acivation code isnt working

my activation code is apparently invalid but im sure im typing it in correctly, could i possibly get a new one?

1
Razer.Speedcr0ss
2 years ago
E
Edward3624
posted in Razer Support

CAN'T REGISTER PRODUCT

when i am adding a new product have some issues . which is after filling in all the detail and click add button the system show like the picture below. Please help me cause i need activation key for razer 7.1 surround sound.

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2 years ago
N
NeyZeeN
posted in Razer Support

"interrupted" in task manager after running synapse.

Hello guys, for some reasons, my THX indicator was not on. So I thought it was beaucause of Razer Synapse then I discovered that it wouldn't run at all... I already got a lot of issues with Synapse. I don't want to re-install Synapse because the parameters do not normally apply for somes reasons. ("Interrupted" in this screenshot is in french.)

1
FiszPL
Vanguard
1 year ago
L
Leezaf
posted in Razer Support

Why is Razer Katana PSU still not released

I have been waiting since Razer announced about the PC components. But still Razer Katana PSU is not available. When will it be released

1
L
2 years ago
P
PixelFox420
posted in Razer Support

overscratched 7.1 surround sound code

hi i just got my razer kraken gaming headset and when trying to activate the code the scratch surface thing i don't know what you call it was too hard to scratch after finally getting it to scratch it overscratched resulting in the 3rd row of the code being unreadable please help me out here

1
R
2 years ago

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