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38378 Threads

B
BasedShady
posted in Razer Support

Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

73
limmelime
3 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

115
Primal_80_
3 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

After updating synapse, there are problems with enabling thx spatial audio. When I click on thx spatial audio or stereo, the sound does not change. 

297
D
2 months ago
K
klave7Insider Mini
asked in Razer Support

Razer Kishi (USB-C) & iPhone 15

Are there any updates or plans on support for the new USB-C iPhones for the Razer Kishi (any version)?  Backbone has announced support via firmware update.  I’m hopeful we’ll get something similar for the Razer Kishi.

29
P
3 months ago
shaman18
shaman18Insider Mini
asked in Razer Support

Basilisk X Hyperspeed is not entering Bluetooth pairing mode

Hello. Encountered a problem. After battery replacement in my Basilisk X Hyperspeed bluetooth connection stopped working.When I re-moved switch to OFF and to BT mode again - nothing happened. Not even usual blue blink on mode switching button. LED is not blinking and stays black in BT mode. Tried to enter pairing mode with 4+5+mode combination - nothing. Changed 5 batteries - no changes. When you enter dongle mode - everything is alright and working perfectly. But when you switch to BT mode - it’s not entering pairing mode and LED is not blinking blue, as it was before. Problem with any device I tried to pair to. Paired mouse was deleted before any attempt to pair again. Tried to hold left+mwheel+right button combination - blue led started blinking rapidly and mouse can be found with “dfubasilisk” name in available devices to connect. But this is not default mode and after I connect - “dfubasikisk” device is just added to paired list, but nothing happens next and mouse is not available

22
C
1 month ago
X
XxcharlierobxxInsider Mini
asked in Razer Support

trouble connecting Blackshark v2 pro to xbox

I’m trying to connect my Blackshark v2 Pro to my Xbox with the razer audio setup app but it wont detect the headphones. I have the usb stick plugged in and the blue light is on which should mean it’s connected but the app won’t work for them. Are the Blackshark v2 pros not supported by the app?

7
M
6 days ago
G
GakiandriceInsider Mini
asked in Razer Support

razer kitty headset disconnecting

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

61
CelticWitch1502
8 days ago
Ashinari
AshinariInsider Mini
asked in Razer Support

Razer Nari Ultimate rapidly disconnecting

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without replyUSB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

113
D
1 day ago
N
nexusManateegeo724
posted in Razer Support

Razer Black Shark V2 X Microphone not working

I just recently bought the razer black shark v2 x and the mic isn't working. Ive tried going into my settings and turning the mic volume up, not only that its not muted. Please help.

17
Razer.Speedcr0ss
3 years ago
B
BLOEDJEInsider Mini
asked in Razer Support

my deathadder essential v2 has a jumpy scroll wheel and won't connect to synaps

i’m on a macbook air m1 using a razer deathadder essential v2 and it keeps jumping when i scroll and i tried looking in synaps (2.0 because mac) it won’t even show up there

18
Cylac
12 days ago
rzvm21
rzvm21Insider Mini
posted in Razer Support

Razer Basilisk X Hyperspeed 2.4GHz dongle does not working

Hello, I have problems with 2.4GHz dongle, it does not see the mouse and the pair is not making. The mouse is NOT visible also in Razer Synapse 3 when is set to 2.4GHz, only when is set on Bluetooth.The mouse is working on Bluetooth mode (but is a bit slowly).I mention that I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3 and the problem persists, the mouse is working only on Bluetooth mode, with 2.4GHz the mouse is not visible and is not connecting to the dongle.

35
Y
1 month ago
N
Napalmo0Insider Mini
asked in Razer Support

Razer Blackwidow V3 Pro keys double typing

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

48
P
9 days ago
M
mcfuuInsider Mini
asked in Razer Support

Razer Inc - HIDClass - 6.2.9200.16547

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?

32
P
3 months ago
H
HarvestGoldtechno992
posted in Razer Support

Razer Barracuda X Mic Not Working in wireless mode

After i Charged my headphones for the first time,the Microphone stopped working properly.While connected with the USB-C Dongle or with bluetooth it doesn't pick up any sound at all(I've tried connecting it to devices other than my PC and it still doesn't do anything) but it works just well when using the 3.5 mm jack.Any Ideas ?

4
Razer.Speedcr0ss
1 year ago
autoheavenBallBlue961
autoheavenBallBlue961Insider Mini
asked in Razer Support

Viper V2 pro dongle not working

Hi , I Bought the viper v2 pro in November and today the dongle stopped working but mouse is working fine when connected via usb , Is there any chance a get a replacment for the dongle as I Wish to use the mouse wireless

11
M
1 month ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

58
R
7 days ago
E
EpikkVanillaInsider Mini
asked in Razer Support

Razer leviathan v2 turns on but will not work

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

42
EnglishBob70
1 month ago
V
ventureLavenderBlush830Insider Mini
asked in Razer Support

New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

77
VioletBluebasefresh322
2 hours ago
A
alfieluiInsider Mini
asked in Razer Support

Plugged in, Not Charging

Hi there,The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.It is because when I connect the power supply to the computer, there is no response at all. I heard someone said maybe the software(Windows 11) problems !I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.What should I do? Attached is my laptop information.Microsoft Windows 11 Homeversion(10.0.22621 Build 22621)Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409Many Thanks 

59
P
7 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

48
T
7 days ago
A
autoPerubay763Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro (2023) static while streaming on discord

Hello, I’m experiencing an issue with my new Blackshark V2 Pro 2023 model. I purchased and received it less than a week ago, made sure to apply all updates to both the headset and attached USB dongle, and am experiencing the following issue: Whenever I am streaming (game/show/movie/anything) in Discord, whoever is viewing the stream hears a buzz in the background. I quickly plugged in my old headset (non Razer, wired headset+mic) and the stream is no longer buzzing. My Windows is fully updated, the Razer headset is set as my default mic in windows, etc. I can’t think of any reason as to why the headset would be affecting stream audio. I have even tried muting my mic during stream. Also, the static/buzzing sound does not happen during regular voice calls in discord. I’ve also tested several other calling apps (teams, regular phone calls, etc) and have no audio issues. I have not tried streaming video on any other platform as I don’t really have another platform to test on. I’m not sure

68
W
7 days ago
J
Jorderlands17Insider Mini
asked in Razer Support

Blackshark v2 Pro (2023) Xbox Connectivity

As far as I’m aware, the Blackshark v2 Pro (2023) does not work wirelessly via the use of the included dongle on the Xbox Series X|S. In order for the headset to work properly, can I use a USB-C to 3.5mm to connect the headset to the controller? Or do I use a 3.5 to 3.5 and lose functionality of the headset’s mic?

3
P
1 month ago
C
cafeRedOrangesmart977
posted in Razer Support

Razer Hammerhead True X, right earbud won't turn on

Battery was 90% last checked 10 minutes ago. Was working fine. Now the right earbud won't on. im confused. How to fix? Tried everything in this link https://mysupport.razer.com/app/answers/detail/a_id/547/~/one-of-the-razer-hammerhead-true-wireless%C2%A0earbuds-is-not-connecting-and-playing Still won't turn on ;-;

18
RawSiennaheadsecret257
4 months ago
VICNO_26
VICNO_26Insider Mini
asked in Razer Support

Nari Ultimate dongle not connecting

So, today i was playing alrright, but suddenly my nari ult disconnected, when i went to check, i noticed that my headphones were not available on synapse, so i tried to reconect the dongle, but nothing.I tried on a diferent computer, but the problem remains.Sometimes the dongle connects but as soon as i play some audio, the audio plays for half a second and the headphones disconnect.I tried to fill for warranty but razer says the Nari Ultimate are not available for warranty.Does anyone have the same problem, or a fix?

22
A
16 days ago
S
SemperParatus92Insider Mini
asked in Razer Support

System not receiving "Adequate Power"

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

157
Z
1 day ago

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