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Razer Support

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39051 Threads

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ocp15k
posted in Razer Support

Synapse Chroma Not Working With Overwatch

Overwatch not appearing in synapse chroma apps anymore. I've tried reinstalling overwatch, battle.net, Synapse, and uninstalling other branded peripherals. Synapse sees the game in 'linked games' but doesn't see it in 'Chroma apps' Picks up Diablo 3 instantly and works fine. Devices: Goliathus chroma extended, Ducky Shine 7. Above devices work with Diablo 3 but not Overwatch.

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5 years ago
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XavPro_QC
posted in Razer Support

Light bug?

So i recently bought the huntsman elite and the mouse pad firefly soft edition and i set up how i want it the both in wave so everything work i saved it! When i restart the computer, or is lock the lighting come back to the orignial light patern than when it un'ock wave come back at first buggy on the keyboard and ok for the mousepad.. afyer 30sec the light are good for the both no bug. But when im playing i see the keyboard wave realy buggy on sometime and the mouspad a little bit but not to much... so someone can help me?

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5 years ago
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dadnjin
posted in Razer Support

Can't charge my razer blade 2014

While the power adapter is not connected with the laptop, the light on it is lit. When I connect it to the laptop, however, the light went off and the laptop is not charging. Does anyone know what's wrong with it and how can I fix it? ↑This is when I connect it to my laptop ↑This is when it is not connected to the laptop

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5 years ago
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pixelcord
posted in Razer Support

Problems with remmaping keys on Blackwidow Elite with synapse

I have a blackwidow elite and want to disable my caps lock and remap some keys to macros. My software is up to date, and whenever I disable a key or change it to a macro on synapse, I press the green save button but it still acts the same as regular. Please help me fix this problem. Just to keep in mind the software says that the key was remapped but it just doesn't do anything on the physical keyboard. It was working fine to remap keys until today. I have tried several restarts, and my lighting profiles work just fine too. Thanks.

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5 years ago
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soloNavystory862
posted in Razer Support

razer raiju ultimate beta V1.03

i heard there was new software to fix the input lag and stickdrift can some one send a link?

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5 years ago
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Schwae
posted in Razer Support

Blackwidow elite lighting problem

Hi I recently purchased my first Razer item, the blackwidow elite, and noticed that no matter what effect I used for the lighting or what profile I used the lights on my keyboard would stay on for a bit, then freeze for like a second in whatever configuration they were in, turn off for another second before turning on again and unfreezing. This loop continues over and over again. Is this just how the lights function on this keyboard or am I doing something wrong ? xD Help would be appreciated.

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5 years ago
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BEWBEW01
posted in Razer Support

Razer Phone 2 : Some color in static mode on Chroma show the color inaccurate on the Razer logo

if I choose red color, it gonna be purple on the logo. Yellow gonna be light Green, White gonna be light blue and more

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5 years ago
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Shu1898
posted in Razer Support

Newly bought RAZER PHONE 2 shut off by itself and wont turn on!!! HELP ME PLEASE

My phone just bought less than a month. Yesterday when I was charging the phone it suddenly auto shut off when I was not looking. Now, I can't switch it on back again nor charge the phone. NOTHING WORKS!!!!!! Tried the solutions that I google'd online, nothing works. Please provide a solution for this.

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5 years ago
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bestspotMintCream680
posted in Razer Support

Pending

The reload transaction is still being processed. Please check your transaction history for the latest status.

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5 years ago
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fastVividOrangebook473
posted in Razer Support

Apologies for cross post: Razer Ripsaw No Audio Xsplit

Hi there. I attached something to an older post about Ripsaw Audio because I couldn't find the new thread button. Sorry about that, but I'm super frustrated. Running a Razer Ripsaw with PS4 attached to a Windows 10 machine with 32gb of ram. I have never had a problem really (save for the feed freezing and having to hit refresh on the input periodically; not always). I was speaking with a friend on PSN chat getting ready to stream when I realized that the sound was suddenly gone from the PS4 in Xsplit. I checked the line in through xsplit; maximum volume. Concerned, I switched over to the PS4 direct; no sound there either. So now I'm panicking something is wrong with my PS4. I decide to take my HDMI cable and bypass the Ripsaw. Sound working fine. So now I know it's the Ripsaw, because I'm still having issues with audio even when not in Xsplit. I unseated and reseated all cables multiple times. I rebooted the PS4 several times, as well as the PC. I uninstalled and reinstalle

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5 years ago
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rushQUARTZMintGreen242
posted in Razer Support

Mastercard payment failed but debited

trying to purchase 10$ for premium in ro mobile then after reloading and got confirmation with the bank that i got charged 10$ razer website says payment failed wth?! fix asap already made a ticket bout this still no response

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5 years ago
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Anonymous
posted in Razer Support

Razer Ripsaw Issues

So I have a bunch of console content planned for my Twitch stream and YouTube channel so I fired up my Razer Ripsaw to get things rolling. When I plugged in my PS4 into the capture card and started the software to record, the video was frozen on the capture software and the audio was crackling and popping and going in and out every couple of seconds. I have tried resetting and messing with the settings and while using both Stream Labs OBS and Xsplit the same issue is ocuuring even going to them to see if it is an issue on their end. Since the issue isn't the software I am coming here to figure out if others have experienced this issue and pray the capture card isn't dying :(

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5 years ago
2ez4Bm8
2ez4Bm8
posted in Razer Support

Flickering Screen

My screen is flickering whenever there is too much white space like the blank tab in a website or in folders, etc. It also be flickering without plugging in charger. I had a post about this before and one of a supporter helped me to solve it by updating some drivers. It worked that time but it is flickering again now.

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5 years ago
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Nordlaw1
posted in Razer Support

Wolverine Ultimate stick issues

Hi. I seem to be having a drift stick on my Wolverine Ultimate for my Xbox. That’s not the annoying part, however. The annoying part is how the controller will not detect the stick going up all the way. In other words, if I push the stick all the way up, the output will only be 3/4 of the way up.(Figures out through the “agile” customization option in the synapse) This can cause you to walk slower in games. Can someone help me?

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5 years ago
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FacetiousBetus
posted in Razer Support

Nari Ultimate Issues

So, since getting the Nari Ultimate I've had nothing but issues when using this it. So, my first problem: I'm using Synapse version 3.3.1216.122121 and with all audio coming into the headset (music the most) I get a constant crackling and distorted sound no matter what EQ preset or settings that I adjust. This only happens on pc. I've tried usb 2.0 (which for some reason, gives me better wireless range) and 3.0 and sit maybe 2ft from the receiver. It makes them unbearable to use. When I use these as wired headphones on my phone or use them wireless on my ps4 I get zero crackling. My 2nd issue is while using them on my PS4, if I plug the dongle into the front usb port directly, I cannot be more than 3ft away from the PS4 or the audio constantly cuts in and out. However, placing the dongle at the end of a usb extension cable gives me the normal wireless range of the device. If it helps, I am running Windows 10 Pro Version 1809 Build 17763.195

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5 years ago
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Echo030612
posted in Razer Support

Reload failed but deducted to bank acct

Hi. I need help. Last friday i made 2 reload transactions but failed and was deducted on my acct. Now i got intouch with my bank and they said razer already took the money out now i hve difficutly being in contact with them. Any insight ot help would be much appreciated

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5 years ago
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qubris
posted in Razer Support

Electra V2 error - sound stops working

Hello, Recently I bought brand new elevtra v2 headset USB version. Everything is cool, happy with the quality and so on, but randomly the sound stops working. It is not disconnectig because the system (or game) still shows the headset in the settings, although it is not working. The only way is to disconnect the usb and connect it again. I couldn't find any fix in the internet, I was trying also to operate only on stero setting (surround off). I've got synapse installed. It is super annoying when you play competetive games like CS:GO. If any could help, that would be great. OS: Windows 10 Happy new year to everyone, Qubris

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5 years ago
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OrchidSubtleConqueror
posted in Razer Support

Light changes Force quits synapse

I have an updated mac, been using synapse on it for years with zero problem. Suddenly, razer will let me do anything EXCEPT change my light colors (which let's be honest- it's why I spent the extra money on it rofl) Every time I click an option to change the lighting, the app quits unexpectedly. I have tried deleting and reinstalling the app with no success. Please help? Thanks

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5 years ago
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TheZr
posted in Razer Support

Razer Wildcat audio support

I've been using my Wildcat on Windows 10 computer for 2 years now. I love it as a game controller, but the most useful feature that I use daily is ... the audio jack handling both head + microphone at the same time. This is the best adapter I found to plug my bose QC25. Now on to my issue : when the headset is plugged, there is now way to handle sound volume. 2 years ago the Razer FAQ was mentionning : "Support for audio and audio controls via the Quick Control Panel on Windows will be coming at a later date.". And today, it is still stating the exact same thing. Do you know if there is any plan to handle it in a near future ? Or if there is any workadound to adjust volume on my headset ?

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5 years ago
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Mclachlan97
posted in Razer Support

Man o'war not connecting

Hi, I recently purchased a man o' war headset which has been working great on both my pc and PS4.... until recently. I have been have connection problems to where the green light is just flashing over and over as if it is trying to pair but never seems to connect. Any ideas? Razer support wasn't helpful....

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5 years ago
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zCraiin
posted in Razer Support

Razer Raiju Ultimate Stick and many problems

Hey Guys! 2 Days Ago i bought the Raiju Tournamend Edition and had horrible problems with 1.01 Firmware so no Update available. Problems with the Right Stick and that L2 not reacting after the Stick making the same problems. TODAY i returned it and got the Ultimate Edition hoping there will be no problems.. BUT i have the SAME Problems :slightly_sad:... even my Touchapd does not react properly sometimes .. (Using the Controller only VIA Cable) EDIT: Bluetooth mode same problemes even worse with the reaction time The Right stick seems not to respond some times then gets stuck and all other things dont respond as well (Left stick and L2 + R2 to Shoot) Playing mostly only COD and Fortnite but you can't play it with that controller at the moment.. is there any other updates to Fix it ? :slightly_sad:

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5 years ago
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ebrodski
posted in Razer Support

Using joystick as WASD - mixing keys

How do I rebind the joystick so that when I push a diagonal direction, it mixes the two adjacent keys? IE: when I push up-left it'll do what is normally bound to both up and left (in my case, W and A)

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5 years ago
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SocoLatte
posted in Razer Support

KeyBoard Visualizer ( blinks even there is no sound in it )

Hello all , do you know guys how to fix this KEYBOARD VISUALIZER 3.0.6 ( the lights blinks even there is no sound ) replies will be much appreciated. thank you!

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5 years ago
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xXSuperMan00Xx
posted in Razer Support

Razer Blackwidow does not work with certain programs.

So I got the Razer Blackwidow Chroma V2 just recently and it was working completely fine. Until one day I logged into fortnite and the lights worked but my keyboard went unresponsive. I unplugged it and plugged it back in but it didn’t work. I reset my computer and it doesn’t work. I bought this on amazon and am considering to return it unless someone has an idea that works. I do not know what else I can try

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5 years ago
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Costpap
posted in Razer Support

Lancehead Tournament Edition not being detected by Razer Synapse

I started my PC today, and I found out that Razer Synapse wasn't detecting my Lancehead Tournament Edition mouse, while it was detecting my keyboard and headset. I don't really know what to do, can someone please help me? Thanks!

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5 years ago

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