Razer Support

Hello as the title says, i bought a blackshark V2 X, the issue is that when im in discord, all the sounds from games, desktop videos , music etc can be heard by others, including myself even if i mute my mic  how can i solve this issue? , Stereo mix is disabled , Thanks in advance

I want to upgrade my core x chroma for new Rtx 50 series... and compability link of razer site doesnt work.... it is broken.... if you are big company make some tests for compability and lecture us... i am sick of search google or reddit shits...

I recently purchased the thunderbolt 4 dock chroma and it was working fine for about a month. I went to go turn on my laptop yesterday and it wasn't being charged any longer. I've tried different outlets and different cables but nothing seems to make a difference. It just will not turn on and it will not charge anything. I've submitted a support case as well, but wondering if anybody has any ideas or if I just got a lemon dock. Thanks!

And now I don't know what to do and how to use 7.1 surround sound . The headset itself is working well.

Hi, my Razer Blackshark V2 X headset just arrived today. When I tried to activate the 7.1 feature, it said the code has already been activated. What should I do? 

Good day, I have a problem. On JUNE 23, I buy headphones (Razor Blackshark V2 X). I ordered them through a local marketplace. I didn't find my 7.1 surround sound activation key. I tried to register the headphones via Razer ID, but they wrote to me because the headphones were already registered. I have the box, all the other papers, the headphones themselves and the purchase receipt. Can you do something about this?

After upgrading the Razer Blade 18 (2025) to BIOS 2.00, the fan speed control in Razer Synapse is behaving abnormally.  In Razer Synapse, whether in Balanced Mode or Silent Mode (with fan control set to Auto), the system's fans can only operate at a minimum speed of 1500–1600 RPM or higher during low load or idle. Occasionally, switching between Balanced and Quiet modes causes the fans to turn off for a few dozen seconds, but once the temperature rises slightly, they return to 1500–1600 RPM.  Additionally, Manual Fan Curve settings cannot reduce the speed below 1600 RPM. While the System Monitoring display shows the adjusted speed when set below 1600 RPM, the actual fan noise confirms that the speed does not decrease. However, setting a speed above 1600 RPM allows the fans to be controlled normally.  In summary, the fans now cannot operate below 1600 RPM unless they are completely turned off.Device: Razer Blade 18 2025(RZ09-0529)System: Windows 11 H

Tried going through chat several times to get support for my deathadder v2 pro, which has developed a fault with the right click button. I successfully uploaded my contact details and invoice through the chat, but every time I finish typing in a detailed description of the fault, as requested, the chat does not respond, losers connection and will not reconnect. Can you please provide me with an email support contact address instead? As Razer doesn’t seem to provide a support contact phone number for UK customers.

I own a Razer Viper V2 Pro mouse that has been working perfectly until recently. I take great care of it: I clean it regularly, it has never been dropped, and I always use the original cable to charge it through my laptop, as I usually do.However, the last time I connected it to charge, I noticed that my laptop kept making the USB disconnect/connect sound repeatedly, as if the mouse was losing connection on its own. I left it charging for about an hour, and when I came back, the mouse was no longer turning on or being detected by my PC.I’ve tried different cables, USB ports, and even charging it through other power sources, but there’s no response at all—no lights, no detection by the system. It’s as if the mouse is completely dead. I also tried other computers, and the result was the same.This is very concerning since the mouse is in excellent physical condition and was charged in a normal and careful way using the original cab

I loaded Gold used it 2 times then it stoped… and keep tellin me about Unexpected issue…I did ticket… and tryed Chat… none there yet…Restarted Comp…. reseted(wiped) cookies/history….

Very satisfied 

Model - RZ09-0367x So laptop screen stays with these vertical lines but I'm able to connect to an external display with zero issues on the display. Sometimes the laptop only boots up to a black screen. I've tested battery issues, swapping out ram, cmos battery, system restore point, reinstalled drivers, hard reset (holding power down). Do I possibly have a problem with the lcd cable? Is there anything else I can try?Thanks in advance.

Hey everyone,First-time poster here. I'm a hobbyist dev working on my first little passion project in Unity, and I'm really excited to be integrating some Razer Chroma effects. I've hit a roadblock and was hoping some of the experienced devs in this community could point me in the right direction.The project is a simple puzzle game I call "Merge Fellas". The goal is to trigger a quick, red "shake" or "pulse" effect across the keyboard whenever two game objects ("fellas") merge successfully.The Problem:I've managed to get the event to trigger, but instead of a single pulse, the effect gets stuck in an infinite loop. It creates an unlimited shake effect that flashes non-stop, and the only way to stop it is to kill the Unity editor.I suspect it's a logic error in how I'm calling the Chroma function after the merge event, maybe creating a recursive loop, but I've been staring at it for hours and can't

I recently faced an issue with my razer Deathadder v2 pro  , its usb dongle isn’t working and its not the first time i had this same issue . last time when i had this same issue it automatically got solved somehow don’t know how ,but this time it seems to be a permanent problem . Is there any way to fix this for once? I am thinking of draining the battery and trying it again (ig thats how it got fixed last time) . Just for details the mouse works wired mode , bluetooth mode perfectly its only the usb dongle which seems to be the issue , also i mostly use it wired mode while playing but when i am working i switch to usb dongle.please help with this ! Thanks in advance

Hey guys, so I recently noticed that my headphones had a ear led going off and on on the right side. It works normally only if it's not stretching, but when its stretched, for example when I wear them the light goes off on the ear, but the razer logo on the right ear cup changes color. Does anybody have/had the same problem, if so how did you fix it?

My computer wont turn on, took it to a shop and they diagnosed it was dead IEC chip on motherboard and couldn’t be repaired. Is there anything razer can do?

I Want To Authorize This Device For Razer Gold But I'm Not Be able To Authorize This Device By 2FA Method Backup Codes are Not Working Please Solve This issue as Soon as Possible...

Mis razer nari essential solo se escucha de lado izquierdo y estan actualizados, no se que hacer

Bonjour, je rencontre un probléme avec mon casque depuis un bon moment mon casque fait des gresillements et je voulais si il y a des solution ou un remplacement des produit a savoir que j’ai achéte le casque le 19 Oct 2024 et pas chez Razer mais dans un magazin qui s’apelle Fnac Merci

It was working fine until the other day, the only difference I see is a light on my keyboard thats never been on is now. Instead of three or four i have five lights, for shift lock, number lock, ect. The fifth light is on, im not sure but i think i have the razor blackwidow v2 keyboard

So i recently ordered a new headset and went to change its audio settings in synapse, but it wasn’t showing up. I have checked both synapse 3 and 4 and it’s not showing up even after a restart. Any idea why?

Hello everyone, I've been experiencing a problem with my Razer Kraken V3 Pro headphones. So far, I've noticed this in two games, Battlefield 2042 and Minecraft. When I enter these games with THX Spatial enabled, all other sounds outside of the game, such as music or videos in the browser, or friends in Discord, start to sound different, like they're higher-pitched and unpleasant. The voices have an echo-like quality. Although the game's sounds remain normal and unchanged, all the background sounds start to alter. I've been struggling with this issue for a week now, and I can't find a solution. I haven't encountered this problem before. It only appeared on my new PC, but to be fair, I haven't played these games on my old one. I've downloaded different versions of Razer Synapse, changed various Windows 11 settings, but nothing seems to work. Help

Hey, My razor kiyo has started glitching and now will not work as it used to. i switched the usb plugs and still nothing, the ring light camera is on but my computer doesnt read it and razor app doesnt read the camera either. ive tried multiple “solutions” but nothing works. I dont have anything open for the camera to be on and then the light ring comes on but doesnt even read it. I would like to know whats up ive had this camera for around 6 months hoping it would last me longer. IF anyone has or knows about this situation please help me out. THANKS

Second time i bought viper mini and omg back to back it doesnt work and its not being detected. i tried stuff i found on reddit and google. This is how its listed in device manager - ‘hid-compliant mouse’I tried uninstalling and reinstalling and unplugging replugging and nothing works. im disappointed because i cant even use this mouse AGAIN because i cant modify my damn DPI. i had to give out my previous mouse as a gift and i have a feeling i wasted money on this one too if im not able to fix it. 

Dear Razer Support,I have lost my Razer turret keyboard and mouse dongle while on a trip.  I have found what I think is the relevant pairing utility guide on site but I haven’t been able to find which dongles I can use as a replacement to reprogram.  I would appreciate if you could provide me with this information. My keyboard serial number is PM1936F32600175 and my mouse serial number is PM193636H11100175. Thanks, Audrey