Razer Support

Hello, I could use some help. There is no sound when I use the 7.1 surround sound software. I have already used my activation code and everything. I have tried it with all of my output devices, and none of them work. I want it to work when I select “Realtek(R) Audio (Headphones)” which is my Blackshark V2 X headset. When my I select the sound output to be my headphones, it works just fine. But when I try “Speakers, 7.1 Surround Sound” or “Internal AUX Jack, 7.1 Surround Sound,” neither of them work. No sound comes out. When I go under properties, my Speakers are at 16 bit, 48000 Hz (DVD Quality) and I turned off Exclusive Mode and Signal Enhancements. They were on by default and didn’t work, and turning them off didn’t work either. I also tried with my Speakers at 16 bit, 44100 HZ (CD Quality), and that did not work either.  I put my Speakers at 16 bit, 48000 Hz (DVD Quality), then put my Headphones at 2 channel, 16 bit, 48000 Hz. I also tried 2 channel, 24 bit, 48000 Hz. Neither of th

What kind of behavior is it to sell a product and then restrict the features of the headphones? Why is there no activation code? Everyone is a victim, including me. Do we have to deal with this? You are defrauding people by selling products. I will file an international lawsuit against you because of this. I bought the headphones for gaming, but I can't use them because the features are locked. No other company does what you do. I will also warn people on my YouTube channel and Twitter account not to buy these products. I think you should close your company. I will do everything in my power to ensure that nothing Razer brand products are used in Türkiye anymore.

HelloI have a Razer Core X that has been working fine for sometime with numerous machines … until this weekend.Now, whatever the GPU is inside, the box no longer starts on TB connections. I thought that it was the PSU but on checking, I have the right voltage outputs. Therefore, that only leaves the PCIe card. Is it possible to get a replacement card ? It would be a terrible waste of natural resources not to be able to replace the card that is extremely easy to access. Please help me save this great piece of kit. Thank you

Dear Razer Technical Support Team,I am writing to you because I am experiencing an issue while trying to obtain the activation code for the 7.1 Surround Sound software that is supposed to be included with my headset.My headset model is the Razer BlackShark V2 X.My Device Details: * Serial Number (S/N): (Removed serial number) * Part Number (P/N):RemovedThe Problem (System Contradiction): * When I enter my Serial Number into the "7.1 Surround Sound Code" form on your website, the system returns an error message stating: "Your Razer device is not eligible to receive a 7.1 Surround Sound activation code." * However, on your official "7.1 Surround Sound" promotion page, the Razer BlackShark V2 X model is clearly listed as one of the eligible headsets that DOES include this software.My Request: I request your help in manually verifying my Serial Number in your database. Please correct this eligibility error and either send me the activation code for the 7.1 Surround Sound via email or activ

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me REGISTERED

Hello, before I came here with my post I’ve read some posts about Razer Kraken V4, but never seen normal response to the problem, so I would like to ask if this is normal quality to Razer products nowadays. But first things first, I’ve bought my Razer Kraken V4 almost year ago, but I believe such thing is not possible to snap from normal usage which for me and possibly for everyone else is to put your headset on and off your head, but somehow like in other cases on Internet, length adjuster on one side snapped (what can be seen in picture), while other one have visible cracks on plastic (like on video). Now I would like to ask if such thing falls under warranty, or did I bought premium quality product, that didn’t even last for year.Best regards,Vessin

 When i using it, the mouse disconnects, when i lifted up from the mat. When i try to scroll its often not working… when i wait 10sek it works for 2 seconds then it not Works anymore…. free wheel its not working when its Activated…..

I changed my phone number and I don't have access to the codes; I need to change it.

Hello! I'm using a Razer Basilisk V3 Pro | RZ01-04620. Unfortunately, the scroll wheel is broken. Could you please tell me how I can order a complete replacement part?

Hi, I bought a Kraken X Lite the other day but it doesn't have a 7.1 activation code, and does it have RGB lighting? Please help.

I purchased and registered my new Blackshark V3 Pro headset and have not received, nor can I activate 7.1 surround. When I use the support site it asks me to input the serial number but says it is not eligible. When I use the send new code button, it continually asks me first to log in, then again input the serial number, which then says not eligible. I separately purchased THX sound, which seems to be working fine, but the pop up for registering 7.1 sound continually appears unless I uninstall it. It says on the website that the headset includes 7.1 surround, is there an issue?

I bought some Blackshark V2 X headphones, but I don't know how to get my verification code. I'm new to this, and I feel like I'm following the steps, but something's missing or something's wrong. I bought the headphones 3 hours ago.

Me bloquearon la cuenta por no poder poner el número de teléfono por favor ayuda? Qué hago 

My acc is temporary locked i had to contact the support bcs my brother wanted my acc to buy some stuff and because he is a lil bit less inteligent se put passwords wrong can someone help me?

Razer Gold.com requires two-factor authentication when purchasing. I can't find the authentication code in the Google Authenticator app. P.S. I didn't save any backup codes. 

I just got my Razor black shark v2x headset and am trying to register it but the Unfortunately, this product is not eligible for registration message keeps showing up even though i just got it in the mail so i can not get the activation code for 7.1 surround sound

The not eligible message keeps popping up even though i just got my black shark v2x headset so i cant verify and use 7.1 surround sound

При оформлении покупки на сайте Razer Gold.com, система требует ввести код для двойной аутентификации, но открыв приложение Google authentificator я не обнаружил нужный код для подтверждениея своей покупки на Razer gold.com. Как я могу его найти или заново добавить?П.С. Резервные коды я не сохранял. 

I want to change the cellphone number on my account because my account number is no longer active. Please change to my new number {Removed phone number for security purposes)

Miscratched card

HI DEAR RAZER i buy a blackshark v2x but in 7.1 surroind i want to register my product it says : this product is already registered i use the code in app but it still not workingwhat should i do? 

The other day, I bought a Razer BLACKSHARK V2 X, and I don't have an activation key either in the box

Hello Razer Support,I have a Razer Blade 15 Advanced (Early 2020) — 300 Hz panel with a persistent display issue. The top of the screen appears faintly mirrored at the bottom of the panel, and lowering the refresh rate (changing it , to 60 Hz or 144 Hz) makes the problem worse. The issue does not appear in screenshots, which indicates it is a hardware display panel fault, not a GPU or driver issue.Can u help me pls i’m brooke student and cant afford the 1000 bulgarian leva to fix it. Best, regards

Dear Razer Support Team, I hope this message finds you well. I am writing to seek your assistance regarding a warranty issue with my Razer laptop, which I originally purchased from Best Buy in Canada. Currently, I am residing in Turkey, and I have encountered a technical problem with the device after a recent Windows update. Best Buy’s support team has advised me to contact the manufacturer directly, as the product is still under the manufacturer’s warranty. Therefore, I would like to request your support in arranging a warranty service or a possible replacement unit that can be shipped to my location in Turkey. I have attached the purchase receipt and my laptop’s serial number for your reference. I would appreciate any guidance on how to proceed and any next steps I should take. Thank you very much for your help!

My battery is starting to die and am looking for a replacement.