Razer Support

I need the backup number or backup or change the phone number that I can't access it

Ребята, подскажите пожалуйста, после отключения поддержки Razer Synapse 2, как будут устанавливаться драйвера на клавиатуру Death Stalker Ultimate? Ведь сейчас драйвера устанавливаются через Razer Synapse 2. Выпустите ли вы автономную офлайн версию пакета драйверов и приложений для полноценной работы клавиатуры Death Stalker Ultimate?Guys, can you tell me, after disabling Razer Synapse 2 support, how will the drivers be installed on the Death Stalker Ultimate keyboard? After all, drivers are currently being installed through Razer Synapse 2. Will you release an offline version of the driver and application package for full operation of the Death Stalker Ultimate keyboard?

Trying to install any razer software yields this error message

Hello,I have already performed the firmware update (RZ04-0517, Firmware v1.2.3_r1), but the issue still persists.I disabled the LED/RGB in Synapse (I've tried both Synapse 3 and 4). However, after turning off the headset and then turning it back on, the LED is on, even though Synapse still shows it as being off.Please address this issue. It's a $200 headset, and it should function correctly.Thank you!Pls fix this its a 200$ headset…  

My razer Deathadder v3 pro is connected thriugh the  HyperPolling Wireless Dongle and it works, but no option for 8k pollin appears on the razer synapse app.. 

I don’t have PC to update my Razor Wolverine 3 controller. I need a work around please!!!!The app on console is asking for an update I can’t do without a windows PC so pls make a solution.

Recently, I’ve been having an issue with the Hunstman Mini Analog where upon rewaking the computer or even reconnecting it, Synapse will of course take over the keyboard after a few seconds (lighting change is indicative), and then the keyboard becomes completely unresponsive. Only exiting Synapse fixes it.I’ve done every combination of reinstalling drivers, firmware updates, Synapse itself, and the lot. I even got a brand new board through the RMA process. Same issue applies after fresh Synapse reinstall. Of course I am unable to utilize the main feature of the board (rapid trigger) without Razer Synapse, so this is incredibly frustrating as it feels I can’t get my money’s worth anymore. Wondering if anyone has had similar issues with Synapse recently or this keyboard in particular. 

Thank you in advance   

Hi. I’ve tried launching the program after it downloaded and it will not open at all. I’ve tried uninstalling and reinstalling. the app doesn’t seem to respond to anything I do even if I try to run it as admin. 

I have just bought me this keyboard and I am able to use it. However I wanted to turn off gaming mode since I can’t use my windows key while playing games.I Downloaded synapse 4 and and checked if it detected my device, however the devices section showed a box with my keyboard’s name but it just shows a spinning circle with “detecting”. I have tried several things like firmware updates and clean installing / repairing.Even restaring my pc did not resolve the issue. I have also found something that I hope helps with helping me fix this: In my device manager, the keyboard does not show up but it does in my devices section within settings.My keyboard is plugged in via USB port on my PC 

Great to have a mac os app - will i be able to add razer mic and camera soon? Or will it just be for keyboards and mice? Or am i doing everything wrong?

I can't change the DPI on my mouse, I have taken out the sensitivity levels and only play on an 800 DPI but I can turn it down to 100 and it stays the same DPI and even the 800 DPI feels more like 1200 or 1600 but not 800. I switched from my Logitech mouse to this and so far I've only had problems

Hey so I’ve got an old racer blade 14” laptop and apparent it’s out of warranty so I can’t contact customer support but I’m trying to fix the keyboard, some of the keys aren’t working when I type, not all of them but a few of them aren’t, and I’ve tried a few things to try to fix it via YouTube but nothing has worked yet. Any help would be greatly appreciated! RZ09-01161 Is the model

The right side of my headset has barley any sound, ive tried looking online for solutions but nothing helps or fixes it. i got it in december and havent had any problem previously.i´ve tried cleaning the ports and also tried switching to the wire but the problem persists

Please make the EC update for the 2023 Razer Blade 16 Lamborghini EditionSynapse keeps telling me I need to update  with Razer Blade 16" (2023) | RZ09-0483x EC, Keyboard, and vBIOS Firmware Updater but it wont let me update since I have the Lamborghini Edition… Please make this update available for the Lamborghini Edition

While playing any game basically, the audio will go choppy, then silent, then I’ll get two beeps, and about a minute later it will reconnect and be good for about 5 minutes before happening again.I’ve tried all my usb ports, updating firmware, uninstalling re-installing Synapse, turning off the THX surround sound, uninstalling and re-installing drivers, and I’m at a loss on what to do next. Any help would be appreciated.

Razer BlackShark V2 Pro not detected in Synapse 3Dear Razer Support Team,I own a Razer BlackShark V2 Pro (2023), and recently it stopped being recognized by Razer Synapse 3. It no longer appears in the device list—neither as connected nor powered off. It is simply missing from Synapse entirely.Here is what I have tried so far:- Fully charged and powered on the headset- Tested the dongle on multiple USB ports (USB 3.0 and 2.0)- Switched between 2.4 GHz and Bluetooth modes using the SmartSwitch button- Rebooted Windows 11 and removed all Razer drivers via Device Manager- Completely uninstalled and reinstalled Synapse 3 using the official Razer Removal Tool- Downloaded and launched the Firmware Updater – but the device is not detected there eitherDespite these steps, Synapse does not recognize the headset. In Windows Device Manager, it only shows up as a generic USB audio device with no detailed device information.

Less than 1 year old Razer Blade 18. Using HWMonitor show CPU temperature hovering between 80c-90c during idle, and reach 100c easily if i starting even Chrome.  Cleaned the fans and its cooling system (use compressed air) and no change. Setting the system performance to low on Synapse still not helping. The upper case is hot to touch but the exhaust from fans is just slightly warm.  Does the system have issue with the physical heatsink itself?Other than this, any other possibility of other fault? Hardware, software?The system was running without issue until 2 days ago.  Thanks! 

Everyone who has my problem has been whisked away into the support team’s white van for a solution so I was forced to make an account and post it myself.Preface: I have an old out of warranty Viper Ultimate I was given as a hand-me down. I do not have money to throw at the problem in the form of replacements or upgrades or an entirely new computer.My viper ultimate works perfectly fine when attached via cable, but the receiver isn’t working. When plugged in and the mouse is turned on, the mouse glows but does not connect to the computerThe pairing utility does not even attempt pairing before displaying the “Pairing Failed. Would you like to retry?” screen. This company apparently believes in neither troubleshooting nor clear error messages so I could not try furtherThe firmware updater progresses to 40% on the update before reverting to the “an update is required” screen. It does not list my device version and lists the latest version as different numbers

Just got the Deathadder v2 and I really like it. But I started noticing that the right side where my pinky finger rests feels kind of flimsy and kind of moves when I grip it. It is kinda squishy, like it is not firm. Can I check with someone on the serial number to see if it is still under warranty so I can get it replaced?

I recently realized that i can hear my voice a lot in my kraken.I looked it up and a lot of people say that you can turn this down or off in the synapse, but my headset is connected with a 3.5 mm jack. Can i somehow turn this off ??

My razer nommo pro stopped producing sound out of the sudden, the lights, switch all are working fine. just no sound. I troubleshoot and it says working fine.  

Hello,I’m using Fedora 42 and have a BlackWidow V3 that I’d like to use via Bluetooth or the 2.4 GHz dongle.However, Bluetooth fails to pair, and when I try the 2.4 GHz dongle, I see a potential connection among the Wi-Fi networks, but it prompts me for a password I don’t know.I’ve installed the latest versions of OpenRazer and Polychromatic.Could you help me, please?

Hello Razer Support,I’m experiencing an issue with my Razer Mamba 2012 mouse. When moving the mouse horizontally (left or right), the pointer on the screen jumps or moves inconsistently, not matching the actual movement of the mouse. However, vertical movement (up and down) works perfectly fine.This issue occurs across different surfaces and after trying the following troubleshooting steps: Cleaning the mouse sensor and surface. Testing on multiple surfaces (mousepad, desk, etc.). Updating/reinstalling Synapse and mouse drivers. Testing on another computer (issue persists). The problem seems to be hardware-related, but I wanted to check if there’s a known fix or if further troubleshooting is needed. Any assistance would be greatly appreciated!Thank you!

I noticed that one other person had this issue but it was not resolved in the thread. I was playing a game and my wired controller was working fine as always then it suddenly disconnected. I tried restarting my PC and the controller would not reconnect. I tried pressing and holding the xbox button and it blinks twice but is still unresponsive. I cannot find any driver on the device manager. Super frustrating because I loved the controller over all my other ones.